MetaCommunications ( has launched the
new MetaCommunications Implementation Services and Support (ISS)
practice for its Workgroups 2010 customers. Workgroups 2010 is
compatible with Mac OS X 10.6 (“Snow Leopard”).

The new ISS practice provides an affordable annual program for
continuous consulting, analysis, implementation specification, and
training to help customers improve their processes and practices, and
maximize the benefits of their Workgroups 2010 implementation,
according to Robert Long, executive vice president of
MetaCommunications. The program provides ongoing support for customer
operations and goes far beyond traditional product-oriented technical
support or professional services.

The ISS practice will be headed by Mark Guthart, a 15 year veteran of
MetaCommunications, and will begin operations Nov. 9. Fees for the
ISS practice will be assessed on an annual basis, based on a
percentage of ongoing professional services implementation, plus time
and materials. ISS will supplement MetaCommunications’ existing Meta
Assurance, which provides product technical support for Workgroups
2010 and other MetaCommunications products.

Workgroups 2010 is a collaborative process and productivity
management suite for marketing, advertising, creative design,
packaging and prepress. It’ss comprised of four key modules: Virtual
Ticket, Approval Manager, Digital Storage Manager, and Job
Manager. Workgroups 2010 is available starting at $39/month per user
for a solution hosted on or $7195 for installation
in-house. Additional pricing options are available on
the MetaCommunications purchase page.