[NPL] NetKeeper Internet
TweetFollow Us on Twitter

[NPL] NetKeeper Internet


One Rosewood Court
East Greenwich, RI 02818-1543
Tel: 800-532-4862 Fax: 401-885-2605

Marie Dunne, VP sales
Tel: 401-885-1916 ext. 4242 Fax: 401-885-2605


EAST GREENWICH - -May 28,1998 -- Multima Corporation, publishers of
NetKeeper Help Desk & Asset Management software, today announced the
immediate availabbility of NetKeeper Internet - a WEB based self-service
help desk solution to add to NetKeeper Help Desk software programs. The new
release integrates seamlessly with any present and future installation of
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help
Desk Captain. The program offers the same functionality and seamless
operation as the NetKeeper LAN User Entry module - a program for end user
access anywhere on the local and wide area networks.

Most companies today have working LAN's or WAN's and are also connected to
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk
software, the help desk staff can give customers and employees access to
the "self service" features of NetKeeper Help Desk program. NetKeeper has
end-user entry and tracking of service calls, auto escalation of the calls,
queue assignment of work orders and access to the SolutionsKeeper
knowledgebase, for quick problem resolution. The browser will automatically
download a small Java applet upon login to NetKeeper Internet. The end user
enters a "virtual" help desk giving around the clock access and support for
internal corporate support or external customer support.

NetKeeper Internet's access to SolutionsKeeper provides on-demand answers
to any end user with a Java enabled WEB browser at any time and from any
location. Using SolutionsKeeper's unique request tree, end users can easily
access solutions to solve their own requests. The Help Desk staff can set
up the SolutionsKeeper knowledgebase to handle requests about many
different products or situations.

NetKeeper Internet reduces support time and enables staff to optimize
service to end-users. The main help desk experiences diminished telephone
traffic, reduction in costs and increased customer satisfaction. The
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and
allows help desks, even with limited staff, to handle increases in service
request volume that can occur during peak times.

NetKeeper Internet is easy to install and implement. NetKeeper Internet
includes the NetKeeper Internet Connect server. The server software is the
gateway to the WEB and requires a Microsoft Windows NT server as the
gateway PC. NetKeeper Internet requires zero administration since no
NetKeeper software is installed on the workstations. The installation of
NetKeeper Internet causes no interruption in help desk services. The help
desk database can be located on any network server. Internet users have no
direct access or rights to the help desk database. The NetKeeper Internet
Connect serves an HTML representation of the database thus eliminating a
security risk. Significantly, NetKeeper implements this WEB functionality
using the same executable to access the Help Desk from the LAN or from the
Internet or Intranet, thus maintaining the same user interface and similar

End user access is speedy. On a normal 10Mbit/sec ethernet network, there
is little difference in speed in loading or using the NetKeeper LAN User
Entry module or NetKeeper Internet. End users log in from their desktops by
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A
simple and friendly Wizard leads end user through the call entry and
solution. In addition, NetKeeper Help Desk Pro can be set up to
automatically e-mail or page the correct tech for the incoming service call
from the internet. NetKeeper Internet eliminates the "middle man" (service
center staff) for most service calls.

According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper
Internet fulfills the request of help desk managers to implement a
self-service help desk at an affordable cost. "Most companies are looking
for a way to improve help desk efficiency and to improve customer support.
NetKeeper Internet turns the standard NetKeeper Help Desk program into a
self-service help desk for effective servicing of end users without fixed
personnel answering calls. Some companies using NetKeeper Internet and
NetKeeper Help Desk software have successfully done away with the
traditional help desk. All service requests are done through the LAN or
Internet." Tejera said.

Pricing and Availability
The program is presently shipping. Present owners of NetKeeper Help Desk
software can easily add NetKeeper Internet. The program is priced at
$3,200.00 per server for unlimited users.

Other NetKeeper Programs
NetKeeper Help Desk Pro is a multi site distributed help desk. The program
is the appropriate solution for help desks or service centers that support
many departments within an organization or many sites around the country or
around the world. Support centers can provide service from any site to any
location even around the globe. NetKeeper Help Desk Pro will "Follow the

NetKeeper Help Desk Pro is a modular system. The base program is sold by
the "seat". There are many modules that can be added to the help desk such
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate
many functions of the help desk.

NetKeeper Help Desk Captain is a complete help desk & LAN inventory
solution for both external and internal support. It is designed
specifically for the small or medium sized help desk to provide customer
support and at the same time support computer users within the company. The
system is a cost-effective solution that provides all the features needed
for full service support centers.

Company Information
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,
RI is a privately held software development company that specializes in
Asset Management and Customer Support applications. There are about a
million desktops running NetKeeper applications worldwide.

For more information, visit our WEB site: www.netkeeper.com.


Community Search:
MacTech Search:

Software Updates via MacUpdate

The best GIF making apps
Animated GIFs have exploded in popularity recently which is likely thanks to a combination of Tumblr, our shorter attention spans, and the simple fact they’re a lot of fun. [Read more] | Read more »
The best remote desktop apps for iOS
We've been sifting through the App Store to find the best ways to do computer tasks on a tablet. That gave us a thought - what if we could just do computer tasks from our tablets? Here's a list of the best remote desktop apps to help you use your... | Read more »
Warhammer 40,000: Freeblade guide - How...
Warhammer 40,000: Freebladejust launched in the App Store and it lets you live your childhood dream of blowing up and slashing a bunch of enemies as a massive, hulking Space Marine. It's not easy being a Space Marine though - and particularly if... | Read more »
Gopogo guide - How to bounce like the be...
Nitrome just launched a new game and, as to be expected, it's a lot of addictive fun. It's called Gopogo, and it challenges you to hoparound a bunch of platforms, avoiding enemies and picking up shiny stuff. It's not easy though - just like the... | Read more »
Sago Mini Superhero (Education)
Sago Mini Superhero 1.0 Device: iOS Universal Category: Education Price: $2.99, Version: 1.0 (iTunes) Description: KAPOW! Jack the rabbit bursts into the sky as the Sago Mini Superhero! Fly with Jack as he lifts impossible weights,... | Read more »
Star Wars: Galaxy of Heroes guide - How...
Star Wars: Galaxy of Heroes is all about collecting heroes, powering them up, and using them together to defeat your foes. It's pretty straightforward stuff for the most part, but increasing your characters' stats can be a bit confusing because it... | Read more »
The best cooking apps (just in time for...
It’s that time of year again, where you’ll be gathering around the dinner table with your family and a huge feast in front of you. [Read more] | Read more »
Square Rave guide - How to grab those te...
Square Rave is an awesome little music-oriented puzzle game that smacks of games like Lumines, but with its own unique sense of gameplay. To help wrap your head around the game, keep the following tips and tricks in mind. [Read more] | Read more »
Snowboard Party 2 (Games)
Snowboard Party 2 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Crowned the best snowboarding game available on the market, Snowboard Party is back to fulfill all your adrenaline needs in... | Read more »
One Button Travel (Games)
One Button Travel 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: “To cut a long story short, If you like interactive fiction, just go buy this one.” - Toucharcade.com “Oozes the polish that... | Read more »

Price Scanner via MacPrices.net

Holiday weekend Mac sales roundup: B&H Ph...
B&H Photo continues to have all new Macs on sale for up to $500 off MSRP as part of their Black Friday/Holiday weekend sale. Shipping is free, and B&H charges NY tax only: - 15″ 2.2GHz Retina... Read more
iMobie Releases its Ace iOS Cleaner PhoneClea...
iMobie Inc. has announced the new update of PhoneClean 4, its iOS cleaner designed to reclaim wasted space on iPhone/iPad for use and keep the device fast. Alongside, iMobie hosts a 3-day giveaway of... Read more
U.S. Cellular Offering iPad Pro
U.S. Cellular today announced that it is offering the new iPad Pro with Wi-Fi + Cellular, featuring a 12.9-inch Retina display with 5.6 million pixels — the most ever in an iOS device. U.S. Cellular... Read more
Newegg Canada Unveils Black Friday Deals for...
Newegg Canada is offering more than 1,000 deep discounts to Canadian customers this Black Friday, available now through Cyber Monday, with new deals posted throughout the week. “Black Friday is... Read more
Black Friday: Macs on sale for up to $500 off...
BLACK FRIDAY B&H Photo has all new Macs on sale for up to $500 off MSRP as part of their early Black Friday sale including free shipping plus NY sales tax only: - 15″ 2.2GHz Retina MacBook Pro: $... Read more
Black Friday: Up to $125 off iPad Air 2s at B...
BLACK FRIDAY Walmart has the 16GB iPad Air 2 WiFi on sale for $100 off MSRP on their online store. Choose free shipping or free local store pickup (if available): - 16GB iPad Air 2 WiFi: $399, save $... Read more
Black Friday: iPad mini 4s on sale for $100 o...
BLACK FRIDAY Best Buy has iPad mini 4s on sale for $100 off MSRP on their online store for Black Friday. Choose free shipping or free local store pickup (if available): - 16GB iPad mini 4 WiFi: $299.... Read more
Black Friday: Apple Watch for up to $100 off...
BLACK FRIDAY Apple resellers are offering discounts and bundles with the purchase of an Apple Watch this Black Friday. Below is a roundup of the deals being offered by authorized Watch resellers:... Read more
Black Friday: Target offers 6th Generation iP...
BLACK FRIDAY Save $40 to $60 on a 6th generation iPod touch at Target with free shipping or free local store pickup (if available). Sale prices for online orders only, in-store prices may vary: -... Read more
Black Friday: Walmart and Target offer iPod n...
BLACK FRIDAY Walmart has the 16GB iPod nano (various colors) on sale for $119.20 on their online store for a limited time. That’s $30 off MSRP. Choose free shipping or free local store pickup (if... Read more

Jobs Board

*Apple* Site Security Manager - Apple (Unite...
# Apple Site Security Manager Job Number: 42975010 Culver City, Califo ia, United States Posted: Oct. 2, 2015 Weekly Hours: 40.00 **Job Summary** The Apple Site Read more
WiSE *Apple* Pay Quality Engineer - Apple (...
# WiSE Apple Pay Quality Engineer Job Number: 44313381 Santa Clara Valley, Califo ia, United States Posted: Nov. 13, 2015 Weekly Hours: 40.00 **Job Summary** Join our Read more
Holiday Retail Associate with *Apple* Knowl...
…and assertive.Someone who can troubleshoot iOS devices (iPhone and iPad) and Apple Mail issues.Someone who can offer solutions.Someone who can work weekends.Someone with Read more
*Apple* Systems Engineer (Mclean, VA and NYC...
Summary:Assist in providing strategic direction and technical leadership within the Apple portfolio, including desktops, laptops, and printing environment. This person Read more
Simply Mac *Apple* Specialist- Service Repa...
Simply Mac is the largest premier retailer of Apple products in the nation. In order to support our growing customer base, we are currently looking for a driven Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.