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A new research report published by the Temkin Group (http://www.temkingroup.com), “Tech Vendors: Benchmarking Product and Relationship Satisfaction of IT Clients,” rates the experiences delivered by 60 large technology providers.

The research, which is based on a survey of 800 IT professionals from companies with at least US$500 million in annual sales, examines how large enterprises rate IT vendors’ products and relationships. Looking across the two key areas, products and relationships, Intel, Apple, and Cisco earned the highest average ratings.

Plustek (http:www.plustek.com/usa) has launched the US$160 MobileOffice S410 portable USB-powered scanner. It converts paper documents, rigid embossed cards, expense reports, business cards and more to searchable PDF with the touch of a button in six pages per minute, according to Mark Druziak, Plustek’s director of marketing and business development.

Bytemobile (http://www.bytemobile.com) — which specializes in video optimization and “smart capacity” solutions for mobile network operators — has published the findings of its “Mobile Analytics Report — February 2012.” Among other things it looks at iPd and iPhone data usage.

Here are the latest updates for Mac OS X apps.

Brigadoon Software (http://www.brigadoonsoftware.com) has released MacPhoneHome 3.5, which offers several new security and communication upgrades required by recent changes in Internet protocol. MacPhoneHome is stand-alone computer tracking and recovery software.

Reggie Ashworth has announced VidConvert 1.2.1 (http://www.reggieashworth.com/vidconvert), an update to his video converter for Mac OS X. The upgrade offers support for adding DVDs directly, support for the Apple ProRes format and more.

Attorney General Kamala Harris has announced an agreement committing the leading operators of mobile application platforms to improve privacy protections for millions of consumers around the globe who access the Internet through applications (“apps”) on their smartphones, tablets and other mobile devices.