Type of Article: MacNews Web Site

Apple widens lead over Dell, HP in customer satisfaction

Apple widens lead over Dell, HP in customer satisfaction

Posted by | Aug 12, 2010 | , |

Apple continues to dominate in customer satisfaction with technical support, widening its lead over Dell and HP, according to the latest study on phone-based customer service quality conducted by Vocalabs (http://www.vocalabs.com).

Apple posted an eight percentage point gain in call satisfaction in the first half of 2010 compared to the second half of 2009, and a six percentage point improvement in agent satisfaction. Apple now leads Dell and HP by more than 20 percentage points on these key service metrics.

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UBM TechInsights confirms iPad was designed to use a gyroscope

UBM TechInsights confirms iPad was designed to use a gyroscope

Posted by | Aug 12, 2010 | , |

UBM TechInsights (http://www.ubmtechinsights.com/?cid=PR_Bilski) — a provider of information services, consulting, and management software for technology companies — says it’s confirmed, using advanced 3D x-ray microtomography signal tracing, that the initial board layout of the iPad was designed for a 3-axis digital gyroscope and that it was likely a different one than used in the iPhone 4.

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Entertainment features on computers a ‘must’ for college students

Posted by | Aug 12, 2010 | , |

A shift is happening in the way young Americans prefer to experience entertainment, with approximately 60% of surveyed college students in the US now using their computers most, and not televisions, for entertainment, according to a survey by the Dolby company (http://www.dolby.com).

Now I would argue that this means Apple should consider offering Macs with built-in TV tuners (or bundled with Elgato hardware/software) and Blu-ray. Sure, Macs are selling like hotcakes. But that doesn’t mean Apple can’t make ’em even more desirable.

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