According to the ACSI Household Appliance and Electronics Study 2026, satisfaction falls in all four industries. Televisions slip 1% to an ACSI score of 81 (on a scale of 0-100). Personal computers drop 4% to 78. Household appliances edge down 1% to 80. Vacuum cleaners dip 1% to 78.
When it comes to personal computers, Apple (down 1%) and Samsung (unchanged) share the lead at 81. HP posts the largest drop, falling 5% to 79 after leading the industry a year ago. Acer climbs 4% to 78, the biggest gain among returning brands.
According to ACSI, desktop satisfaction drops 7% to 78, erasing its lead over laptops (down 2% to 79). Tablets slip 1% to 76. Every manufacturer-provided service benchmark declined. Ease of arranging service falls 7% to 75, courtesy and helpfulness of technicians drops 4% to 76, and the outcome of service repairs falls 3% to 78.
The ACSI Household Appliance and Electronics Study 2026 is based on 21,590 completed surveys. Customers were chosen at random and contacted via email between July 2025 and June 2026. Customers are asked to evaluate their recent experiences with the largest companies in terms of market share, plus an aggregate category consisting of “all other” — and thus smaller — companies. You can download the full study and follow the ACSI on LinkedIn.
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