Apple has greed with South Korea’s fair trade regulator to revise its customer-service policy for iPhone users in the country to address complaints about the handling of faulty devices, reports “Bloomberg” (http://macte.ch/bS66H).
Consumers who find defects in their Apple smartphones within a month of purchase will receive new devices instead of refurbished ones, the Fair Trade Commission says. South Korea became the first country to convince Apple to change its global customer policy, notes “Bloomberg”
Korean iPhone buyers have complained Apple only gives devices refurbished with used parts when there are problems with the product, even though its service warranty states customers can get refunds, new phones or free repairs, the commission said. Under the revision, consumers have the right to choose between the options.