Excel Software (http://www.excelsoftware.com) has introduced
LicenseSupport 1.0 for customer support on Mac OS X and Windows
Systems. Software vendors can use LicenseSupport to manage customer
licenses for protected applications and documents.
A support person can provide an activation code, reset a license,
block an activated license before issuing a refund or change the
number of allowed activations for a serial number. LicenseSupport
works directly with an application or document protected by
QuickLicense, QuickLicense Server, DocProtect or AppProtect.
LicenseSupport also connects by Internet to the Safe Activation
server.
This task-oriented tool prompts the customer support person for the
required information and generates a license code to support a
customer by phone or email. LicenseSupport stores customer records,
maintains an historical log of support activities, provides
integrated email support and presents a secure log-in process,
according to the folks at Excel Software.
In addition to direct and Internet based support of protected
applications and documents, LicenseSupport documents a programming
API (application programming interface) for the Safe Activation
server. A vendor’s web site can access support commands to retrieve a
serial number for a specific product, check the status of a license
or view a customer record. The license status of a serial number can
be changed including suspend, reset, subscriber, used, notify,
allowed activations or optional features in the customer’s license
can be remotely enabled.
Customer data including custom fields and checkboxes can be edited,
searched, imported from comma-separated text, exported or added from
a Safe Activation generated email message. By integrating customer
data, license commands and historical logs, LicenseSupport can
simplify and optimize the support process for a specific customer
license based on the serial number.
LicenseSupport 1.0 is US$395 for a single user license on either Mac
OS X (PowerPC or Intel systems) and Windows (XP, Vista or 7 with 32
or 64 bit processor). A site license edition allows any support
representative on the vendor’s network to access the license data.
The product includes a printed and PDF User Guide.
