WEB HELP DESK INTEGRATES ICAL INTO LATEST VERSION
Mac-focused help-desk software adds iCal compatibility to v6.4 and Apple
Computer to its client list
FREMONT, CA, August 20, 2003 – MacsDesign Studio today released an update
to its highly successful Web Help Desk technical support software. Designed
for education and enterprise customers, version 6.4 introduces iCal
integration, which allows for scheduling and viewing problem ticket work
and due dates.
“The integration of Apple’s iCal software demonstrates our desire to be the
premier technical support solution for the Mac community,” said Jonathan
Lew, President of MacsDesign Studio. “Web Help Desk v6.4 boasts
functionality not available with other help-desk software solutions.”
New Features Include:
– ICal integration
– Saved queries for tickets and assets
– Improved search options for tickets and assets – Enhanced PDF invoicing
– New date and time selection widgets
– New filtering options for technician ticket list – Expanded import
options for assets and clients – FAQ rating system
– New HTML e-mail option
The Web Help Desk is built on an industry-standard Java=81 foundation
providing platform and database independence and scalability with built-in
clustering support, while delivering a uniquely simple, intuitive and
attractive user interface. Supported platforms include Mac OS X, Windows
2000, Linux, and Solaris 8.
This extremely popular web-based help desk solution is currently being used
by a variety of commercial, educational and governmental organizations such
as Apple Computer, The Washington Times, GEAR for Sports, Columbia
University NY and The George Washington University.
Web Help Desk v6.4 is available now at http://webhelpdesk.prospector.com.
An online demo is available. For pricing information, either visit our site
or call (866) 701-0227.
About MacsDesign Studio:
Founded in 1998 and based in Fremont, California, MacsDesign Studio is
comprised of web application developers specializing in WebObjects
solutions. More information regarding MacsDesign Studio can be found at