Getting a better deal from your cable provider
TweetFollow Us on Twitter

Getting a better deal from your cable provider

Despite spending an average of US$1,848 annually on in-home telecom services, consumers aren't convinced it's money well spent.  The latest subscriber survey on telecom providers from the Consumer Reports National Research Center found almost universally low ratings for value across services — especially for TV and Internet.

Those who bundled the services for a discount still seemed unimpressed with what they were getting for the money. Even top-rated regional provider WOW and nationally-distributed Verizon FiOS, which both got high marks for service satisfaction, rated middling or lower for value.

"Our latest report on telecom services revealed that very few consumers think they're getting a great deal, in part because of soaring prices and confusing bills," says Glenn Derene, Electronics Editor for Consumer Reports. "But the last thing consumers should do is be passive. Even though some companies are cracking down on serial negotiators, there's really no downside to haggling."

The full report on in-home telecom services can be found in the May issue of Consumer Reports and online at ConsumerReports.org.   Based on the experiences of 81,848 Consumer Reports readers, it features tips and advice to help consumers save money on their telecom services and select the best providers.

Verizon FiOS was the top national provider in overall customer satisfaction among bundled (Internet, TV, phone) telecom service providers, according to the survey.  But while Verizon stood out for service satisfaction and received the highest ratings for reliability across all three services, its subscribers had more billing complaints than average.

WOW, a regional cable company, was the overall top-scoring bundled telecom provider. It also received high marks for all services. SuddenLink and Bright House Networks were other regional companies that received higher-than-most satisfaction scores for bundles.

A positive finding from the survey was that consumers of telecommunications services are becoming more savvy negotiators.  Ninety-two percent of respondents who attempted to negotiate a better bundle package got some sort of deal. Among the hagglers, 46% said their provider dropped their price by as much as $50 per month, 44% got a new or extended promotional rate, 33%received additional channels, and 16% got discounted or free equipment.

Companies have been talking tough about cracking down on serial negotiators, but there's no good reason not to haggle. Here are Consumer Reports' tips on how to do it right:

° Ask for a better deal. It might sound obvious, but the first step is to call customer service and say your bill is too high.
° Fight price hikes. Even if your promotion has expired, ask whether you qualify for a new one. Forty-three percent of Consumer Reports subscribers in that situation negotiated a new discount.

° Check out the competition. If your requests fall on deaf ears, see what other local providers are offering new customers, then ask your current provider to match it.

° Threaten to disconnect. Still no luck? Call to say you're planning to cancel your service because it costs too much.

° Be ready to walk. At some point, you may have to switch if you can't get what you want.

The Consumer Reports telecom services report features Ratings of bundles from 14 providers, along with individual phone, TV, and Internet services from several more providers. The full report can be found in the May issue of Consumer Reports, and online at ConsumerReports.org.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Google Earth 7.1.8.3036 - View and contr...
Google Earth gives you a wealth of imagery and geographic information. Explore destinations like Maui and Paris, or browse content from Wikipedia, National Geographic, and more. Google Earth combines... Read more
QuickBooks 16.1.11.1556 R12 - Financial...
QuickBooks helps you manage your business easily and efficiently. Organize your finances all in one place, track money going in and out of your business, and spot areas where you can save. Built for... Read more
FileZilla 3.24.0 - Fast and reliable FTP...
FileZilla (ported from Windows) is a fast and reliable FTP client and server with lots of useful features and an intuitive interface. Version 3.24.0: New The context menu for remote file search... Read more
Bookends 12.7.8 - Reference management a...
Bookends is a full-featured bibliography/reference and information-management system for students and professionals. Bookends uses the cloud to sync reference libraries on all the Macs you use.... Read more
Duplicate Annihilator 5.8.3 - Find and d...
Duplicate Annihilator takes on the time-consuming task of comparing the images in your iPhoto library using effective algorithms to make sure that no duplicate escapes. Duplicate Annihilator detects... Read more
BusyContacts 1.1.6 - Fast, efficient con...
BusyContacts is a contact manager for OS X that makes creating, finding, and managing contacts faster and more efficient. It brings to contact management the same power, flexibility, and sharing... Read more
MarsEdit 3.7.10 - Quick and convenient b...
MarsEdit is a blog editor for OS X that makes editing your blog like writing email, with spell-checking, drafts, multiple windows, and even AppleScript support. It works with with most blog services... Read more
BusyCal 3.1.4 - Powerful calendar app wi...
BusyCal is an award-winning desktop calendar that combines personal productivity features for individuals with powerful calendar sharing capabilities for families and workgroups. Its unique features... Read more
VirtualBox 5.1.14 - x86 virtualization s...
VirtualBox is a family of powerful x86 virtualization products for enterprise as well as home use. Not only is VirtualBox an extremely feature rich, high performance product for enterprise customers... Read more
Bookends 12.7.8 - Reference management a...
Bookends is a full-featured bibliography/reference and information-management system for students and professionals. Bookends uses the cloud to sync reference libraries on all the Macs you use.... Read more

Super Mario Run dashes onto Android in M...
Super Mario Run was one of the biggest mobile launches in 2016 before it was met with a lukewarm response by many. While the game itself plays a treat, it's pretty hard to swallow the steep price for the full game. With that said, Android users... | Read more »
WarFriends Beginner's Guide: How to...
Chillingo's new game, WarFriends, is finally available world wide, and so far it's a refreshing change from common mobile game trends. The game's a mix of tower defense, third person shooter, and collectible card game. There's a lot to unpack here... | Read more »
Super Gridland (Entertainment)
Super Gridland 1.0 Device: iOS Universal Category: Entertainment Price: $1.99, Version: 1.0 (iTunes) Description: Match. Build. Survive. "exquisitely tuned" - Rock Paper Shotgun No in-app purches, and no ads! | Read more »
Red's Kingdom (Games)
Red's Kingdom 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: Mad King Mac has kidnapped your father and stolen your golden nut! Solve puzzles and battle goons as you explore and battle your... | Read more »
Turbo League Guide: How to tame the cont...
| Read more »
Fire Emblem: Heroes coming to Google Pla...
Nintendo gave us our first look at Fire Emblem: Heroes, the upcoming mobile Fire Emblem game the company hinted at last year. Revealed at the Fire Emblem Direct event held today, the game will condense the series' tactical RPG combat into bite-... | Read more »
ReSlice (Music)
ReSlice 1.0 Device: iOS Universal Category: Music Price: $9.99, Version: 1.0 (iTunes) Description: Audio Slice Machine Slice your audio samples with ReSlice and create flexible musical atoms which can be triggered by MIDI notes or... | Read more »
Stickman Surfer rides in with the tide t...
Stickson is back and this time he's taken up yet another extreme sport - surfing. Stickman Surfer is out this Thursday on both iOS and Android, so if you've been following the other Stickman adventures, you might be interested in picking this one... | Read more »
Z-Exemplar (Games)
Z-Exemplar 1.4 Device: iOS Universal Category: Games Price: $3.99, Version: 1.4 (iTunes) Description: | Read more »
5 dastardly difficult roguelikes like th...
Edmund McMillen's popular roguelike creation The Binding of Isaac: Rebirth has finally crawled onto mobile devices. It's a grotesque dual-stick shooter that tosses you into an endless, procedurally generated basement as you, the pitiable Isaac,... | Read more »

Price Scanner via MacPrices.net

Twelve South Releases RelaxedLeather Cases fo...
Inspired by the laid-back luxury of burnished leather boots and crafted in rich tones of taupe, herb and marsala, RelaxedLeather cases deliver smart, easy protection for the iPhone 7. Each genuine... Read more
Week’s Best Deal: New 2016 13-inch 2.0GHz Mac...
Amazon has the new 2016 13″ 2.0GHz non-Touch Bar MacBook Pros on sale for a limited time for $225 off MSRP including free shipping: - 13″ 2.0GHz MacBook Pro, Space Gray (MLL42LL/A): $1274.99 $225 off... Read more
Back in stock: Apple refurbished Mac minis fr...
Apple has Certified Refurbished Mac minis available starting at $419. Apple’s one-year warranty is included with each mini, and shipping is free: - 1.4GHz Mac mini: $419 $80 off MSRP - 2.6GHz Mac... Read more
Apple Ranked ‘Most Intimate Brand’
The top ranked ‘”intimate” brands continued to outperform the S&P and Fortune 500 indices in revenue and profit over the past 10 years, according to MBLM’s Brand Intimacy 2017 Report, the largest... Read more
B-Eng introduces SSD Health Check for Mac OS
Fehraltorf, Switzerland based independant Swiss company- B-Eng has announced the release and immediate availability of SSD Health Check 1.0, the company’s new hard drive utility for Mac OS X. As the... Read more
Apple’s Education discount saves up to $300 o...
Purchase a new Mac or iPad using Apple’s Education Store and take up to $300 off MSRP. All teachers, students, and staff of any educational institution qualify for the discount. Shipping is free: -... Read more
4-core 3.7GHz Mac Pro on sale for $2290, save...
Guitar Center has the 3.7GHz 4-core Mac Pro (MD253LL/A) on sale for $2289.97 including free shipping or free local store pickup (if available). Their price is a $710 savings over standard MSRP for... Read more
128GB Apple iPad Air 2, refurbished, availabl...
Apple has Certified Refurbished 128GB iPad Air 2s WiFis available for $419 including free shipping. That’s an $80 savings over standard MSRP for this model. A standard Apple one-year warranty is... Read more
13-inch 2.7GHz Retina MacBook Pro on sale for...
B&H Photo has the 2015 13″ 2.7GHz/128GB Retina Apple MacBook Pro on sale for $100 off MSRP. Shipping is free, and B&H charges NY tax only: - 13″ 2.7GHz/128GB Retina MacBook Pro (MF839LL/A): $... Read more
Laptop Market – Flight To Quality? – The ‘Boo...
Preliminary quarterly PC shipments data released by Gartner Inc. last week reveal an interesting disparity between sales performance of major name PC vendors as opposed to that of less well-known... Read more

Jobs Board

*Apple* macOS Systems Integration Administra...
…most exceptional support available in the industry. SCI is seeking an Junior Apple macOS systems integration administrator that will be responsible for providing Read more
*Apple* Retail - Multiple Positions- Deer Pa...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Technician - nfrastructure (United S...
Let’s Work Together Apple Technician This position is based in Portland, ME Life at nfrastructure At nfrastructure, we understand that our success results from our Read more
*Apple* Mobile Master - Best Buy (United Sta...
**467692BR** **Job Title:** Apple Mobile Master **Location Number:** 000602-Columbia MO-Store **Job Description:** **What does a Best Buy Apple Mobile Master Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.