Study finds consumers feel stuck with obsolete smartphones
TweetFollow Us on Twitter

Study finds consumers feel stuck with obsolete smartphones

By Andrew Eisner

If you could upgrade your phone right now without paying a penalty, would you go ahead and get that new iPhone or Android smartphone? If you answered yes, you wouldn't be alone, in fact Retrevo recently discovered that a large number of U.S. phone owners say their phone is either currently out of date or will be soon. The fact is, consumers are justified in feeling their phones are obsolete and frustrated by the fact that they can't upgrade them more frequently than every two years.

Manufacturers are flooding the market with new phones at a very fast rate. Retrevo counted more than 120 new smartphones from major vendors over the course of about a year. The problem is that most carriers require you to hold onto a phone for two years before you can upgrade which has created a condition where new phones appear much faster than consumers are allowed to buy them.

Retrevo's Technology Life Cycle analysis engine looked at smartphones from March 2010 to March 2011and found that smartphones increased in power and added new features that moved many of last year's phones one phase over from new to mainstream. At the current rate, we expect to see new smartphones with higher resolution displays, faster processors, and other new features displace the current phones by this time next year.

The Retrevo study found that almost two thirds of U.S. smartphone owners perceived their phone to be obsolete now or will be obsolete before their contract runs out. The problem is the phone carriers don't want your old phone and don't want to subsidize a new one sooner than every two years.

When the Retrevo study asked smartphone owners whether they would consider changing smartphones before their contract was up, 48% said they would if the terms were favorable while only 20% said a two year contract on their device was fine with them. Others were not sure or might buy an unlocked phone.

We're sure the carriers have valid business reasons for sticking with a two year contract, but as phone buyers we have to ask wouldn't a shorter contract be more in sync with the pace that new smartphone technology arrives which begs the question, "would consumers pay more for a one year contract?"

When we asked smartphone owners if they would be willing to pay extra for a shorter contract we found most buyers would not however some owners would pay extra and $100 seems like the most popular price point.

We wondered if any of the carriers make it easy to upgrade a phone before the contract is up and found little definitive information and lots of comments like, "you can sometimes negotiate with representatives." Verizon recently scrapped their New Every Two program and currently does not offer any early upgrades before 20 months.

AT&T offers a discount after 20 months but that is practically 2 years. Sprint has the most attractive arrangement. Any Sprint customer paying more than $89.99 for a contract can get a fully discounted new phone after one year along with a contract extension. We feel this is a model other carriers should adopt and could help give consumers more peace of mind when purchasing a product in such a fast paced market. Unfortunately for consumers it appears there is virtually no practical way for most phone owners to replace their phone before the contract is up.

If smartphone owners are frustrated buyers of new devices and vendors are bringing new products to market faster than consumers are allowed to buy them why isn't anyone complaining? We don't imagine any government regulation could change this situation after all, consumers can always pay the early termination fee or buy an unlocked phone but just maybe if enough consumers made their frustrations known the carriers might make it easier to change phones sooner than every two years.

Data for this report came from a study that was conducted online recently with over 500 Retrevo users responding, distributed across gender, age, and location in the United States. Responses were weighted based on reported demographics to gain accurate estimations of gadget ownership and usage within and across demographics. All data is therefore reported as weighted data in which most responses have a confidence interval of +/- 4% at a 95% confidence level.

Read more at http://www.retrevo.com/content/blog/2011/04/are-you-prisoner-your-phone-... . (Eisner is director of Community and Content for Retrevo.com, a site that does research on electronic shopping).

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

FotoMagico 5.3 - Powerful slideshow crea...
FotoMagico lets you create professional slideshows from your photos and music with just a few, simple mouse clicks. It sports a very clean and intuitive yet powerful user interface. High image... Read more
Acorn 5.6.1 - Bitmap image editor.
Acorn is a new image editor built with one goal in mind - simplicity. Fast, easy, and fluid, Acorn provides the options you'll need without any overhead. Acorn feels right, and won't drain your bank... Read more
Dash 3.4.3 - Instant search and offline...
Dash is an API documentation browser and code snippet manager. Dash helps you store snippets of code, as well as instantly search and browse documentation for almost any API you might use (for a full... Read more
Microsoft Remote Desktop 8.0.37 - Connec...
With Microsoft Remote Desktop, you can connect to a remote PC and your work resources from almost anywhere. Experience the power of Windows with RemoteFX in a Remote Desktop client designed to help... Read more
Macs Fan Control 1.4.7.0 - Monitor and c...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more
MacFamilyTree 8.1.3 - Create and explore...
MacFamilyTree gives genealogy a facelift: modern, interactive, convenient and fast. Explore your family tree and your family history in a way generations of chroniclers before you would have loved.... Read more
Boom 2 1.5.2 - $14.99
Boom 2 is a system-wide volume booster and equalizer app that is designed especially for OS X 10.10 Yosemite. It comes with a smart interface, self-calibrates itself according to your Mac, offers... Read more
Macs Fan Control 1.4.7.0 - Monitor and c...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more
Boom 2 1.5.2 - $14.99
Boom 2 is a system-wide volume booster and equalizer app that is designed especially for OS X 10.10 Yosemite. It comes with a smart interface, self-calibrates itself according to your Mac, offers... Read more
MacFamilyTree 8.1.3 - Create and explore...
MacFamilyTree gives genealogy a facelift: modern, interactive, convenient and fast. Explore your family tree and your family history in a way generations of chroniclers before you would have loved.... Read more

Stickman Surfer rides in with the tide t...
Stickson is back and this time he's taken up yet another extreme sport - surfing. Stickman Surfer is out this Thursday on both iOS and Android, so if you've been following the other Stickman adventures, you might be interested in picking this one... | Read more »
Z-Exemplar (Games)
Z-Exemplar 1.4 Device: iOS Universal Category: Games Price: $3.99, Version: 1.4 (iTunes) Description: | Read more »
5 dastardly difficult roguelikes like th...
Edmund McMillen's popular roguelike creation The Binding of Isaac: Rebirth has finally crawled onto mobile devices. It's a grotesque dual-stick shooter that tosses you into an endless, procedurally generated basement as you, the pitiable Isaac,... | Read more »
Last week on PocketGamer
Welcome to a weekly feature looking back on the past seven days of coverage on our sister website, PocketGamer. It’s taken a while for 2017 to really get going, at least when it comes to the world of portable gaming. Thank goodness, then, for... | Read more »
ROME: Total War - Barbarian Invasion set...
To the delight of mobile strategy fans, Feral Interactive released ROME: Total War just a few months ago. Now the game's expansion, Barbarian Invasion is marching onto iPads as a standalone release. [Read more] | Read more »
Yuri (Games)
Yuri 1.0 Device: iOS iPhone Category: Games Price: $3.99, Version: 1.0 (iTunes) Description: It's night. Yuri opens his eyes. He wakes up in a strange forest.The small, courageous explorer rides on his bed on casters in this... | Read more »
Space schmup Xenoraid launches on the Ap...
10Tons Xenoraid is out today on the App Store, bringing some high-speed space action to your mobile gadgets just in time for the weekend. The company's last premium title, another sci-fi game titled Neon Chrome, did quite well for itself, so... | Read more »
Star Wars: Force Arena Beginner's G...
Star Wars: Force Arena joined the populous ranks of Star Wars games on mobile today. It's a two-lane MOBA starring many familiar faces from George Lucas's famed sci-fi franchise. As with most games of this nature, Force Arena can be a little obtuse... | Read more »
Mysterium: The Board Game (Games)
Mysterium: The Board Game 1.0 Device: iOS Universal Category: Games Price: $6.99, Version: 1.0 (iTunes) Description: The official adaptation of the famous board game Mysterium! | Read more »
Sonny (Games)
Sonny 1.0.4 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.4 (iTunes) Description: Reimagined for iOS, cult-hit RPG Sonny brings challenging turn-based combat that requires strategy and mastery of each new skill to... | Read more »

Price Scanner via MacPrices.net

15-inch 2.2GHz Retina MacBook Pro on sale for...
Amazon has 2015 15″ 2.2GHz Retina MacBook Pros (MJLQ2LL/A) available for $1799.99 including free shipping. Apple charges $1999 for this model, so Amazon’s price is represents a $200 savings. Read more
Back in stock: Apple refurbished 13-inch Reti...
Apple has Certified Refurbished 2015 13″ Retina MacBook Pros available for up to $360 off original MSRP, starting at $1099. An Apple one-year warranty is included with each model, and shipping is... Read more
CalcTape for macOS 1.2 Adding Machine App for...
schoettler Software has announced CalcTape 1.2, an update to their desktop calculator for macOS. When it comes to adding long columns of numbers, doing complex calculations or playing around with... Read more
New MacBooks And MacBook Pros WIth Kaby Lake...
Digitimes’ Joseph Tsai cites a Chinese-language Economic Daily News (EDN) report that unnamed market watchers are predicting Apple MacBook shipments to grow 10 percent in 2017, and projecting 15... Read more
New 2016 13-inch MacBook Pros on sale for up...
B&H Photo has the new 2016 13″ MacBook Pros in stock today and on sale for up to $150 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 13″ 2.9GHz/512GB Touch Bar MacBook Pro... Read more
New 15-inch Touch Bar MacBook Pros in stock a...
B&H Photo has the new 2016 15″ Apple Touch Bar MacBook Pros in stock today and on sale for up to $150 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 15″ 2.7GHz Touch Bar... Read more
Opera Announces Neon Concept Browser For Mac
Opera is inviting users to get a glimpse of what Opera for computers could become with its Opera Neon browser concept. Each Opera Neon feature is described as “an alternate reality” for the Opera... Read more
Tellini Releases TabView 3.0 Missing Tool fo...
Tellini has announced the release of TabView 3.0. TabView has been the first macOS viewer for PowerTab tablatures. PowerTab is a well-known and widely adopted tablature editor for Windows systems and... Read more
13-inch 1.6GHz/128GB MacBook Air on sale for...
Overstock.com has the 1.6GHz/128GB 13″ MacBook Air on sale for $130 off MSRP including free shipping: - 13″ 1.6GHz/128GB MacBook Air (MMGF2LL/A): $869.99 $130 off MSRP Their price is the lowest... Read more
12-inch 32GB Space Gray iPad Pro on sale for...
B&H Photo has 12″ Space Gray 32GB WiFi Apple iPad Pros on sale for $55 off MSRP including free shipping. B&H charges sales tax in NY only: - 12″ Space Gray 32GB WiFi iPad Pro: $744.44 $55 off... Read more

Jobs Board

*Apple* Retail - Multiple Positions (Multi-L...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* & PC Desktop Support Technician...
Apple & PC Desktop Support Technician job in Stamford, CT We have immediate job openings for several Desktop Support Technicians with one of our most well-known Read more
*Apple* macOS Systems Integration Administra...
…most exceptional support available in the industry. SCI is seeking an Junior Apple macOS systems integration administrator that will be responsible for providing Read more
*Apple* Premier Retailer - Service Technicia...
DescriptionSimply Mac is the largest premier retailer for Apple products and solutions. At Simply Mac we are all Apple , all the time. Same products. Same prices. Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.