Type of Article: MacTech Blog

25% of U.S. broadband households with smart home devices experience problems monthly

New data from Parks Associates (www.parksassociates.com) finds that roughly 25% of U.S. broadband households with smart home devices experience problems monthly. As a result, interest in tech support services among smart home device owners is strong-57% of consumers with an IP security camera and 58% of consumers with a smart electronic door lock or thermostat would value tech support services for these solutions.

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64% of all smart devices are part of a security or home controls system

New data from Parks Associates (www.parksassociates.com) says that nearly 4% of U.S. households will have a smart home controller by the end of 2014, with an estimated increase to nearly 6% by 2015.

The research group’s study, which includes data from a 1Q 2014 survey of 10,000 U.S. broadband households, also reports 64% of all smart devices currently in households operate as part of a security or home controls system. Smart devices include motorized door controls, lighting controls, networked security camera, and programmable thermostats, among other devices.

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