Type of Article: MacTech Blog

Kessler International (www.investigation.com) — provides forensic accounting, digital forensics and investigative services — has released the results of a nationwide survey that outlined the state and fate of workplace manners, etiquette and ethics.

Kessler conducted a survey by polling upper and mid-level management at 40 professional services firms, and found that the respondents indicated by an 845 margin that their staff was inconsiderate and rude in the workplace. In addition, the same respondents cited by 65% that they felt a majority of their staff lacked a moral compass.

Weak mobile customer service is harming customer engagement, according to Gartner, Inc. (www.gartner.com). No rallying principle in the enterprise matters more than the creation of superior customer engagement and IT leaders will need to innovate in engaging customers on all channels and have the metrics to choose the right projects. 

The storage industry continues to evolve and the flash-based array market – including all-flash arrays (AFAs) and hybrid flash arrays (HFAs) – is showing explosive growth. According to new research from International Data Corporation (IDC.com), the emergence of more robust offerings that can handle a wide range of increasingly complex workloads helped drive the worldwide flash-based array market to US$11.3 billion in 2014.

Younger home and apartment dwellers are a surprising new buyer of appliance insurance because of the technology now embedded in everyday appliances. Why? Insurance today is designed for replacement, not repair.

As data breaches, malware and cyber attacks increase, leading tech companies are racing to develop improved and secure mobile payment measures for consumer protection, according to NXT (www.nxted.com), a biometric authentication company.

Sony is reeling from the effects of its recent massive breach, in which hackers were able to penetrate the company’s systems at a deep level — and make Hollywood insiders blush by releasing troves of internal data and private emails. The scope of the breach, and the extent to which Sony was targeted, appears shocking to the public.