TeamViewer, a provider of remote connectivity solutions, announced that its remote assistance platform is now fully integrated with Zoho CRM, a cloud-based customer relationship management platform and Zoho Desk, a help desk software.
Zoho has more than 45 million users leveraging their 40-plus cloud-based business products, including Zoho CRM and Zoho Desk. Integrating TeamViewer within Zoho CRM and/or Zoho Desk allows administrators to start a remote session to troubleshoot an end-user or customer problem from within the Ticket, Lead, Contact or Account views, where the agent has context about the issue or customer.
“We are excited to partner with Zoho to provide remote connectivity within their CRM and help desk applications, this functionality will enhance employee productivity and customer relations,” says Alfredo Patron, executive vice president of business development at TeamViewer. “We continue to innovate and pride ourselves on connecting anyone to anything and this relationship validates the value we bring to the industry.”
Zoho customers looking for more information about integration can go here. A separate TeamViewer license is required, in addition to Zoho CRM or Zoho Desk.
