The results are in for Rescue.com’s 2012 “Q3 Computer Reliability Report.” Lenovo regains the top position, while Apple sits in fourth place.
The computer reliability report scores for 2012 Q3 are:
1. Lenovo (402) 2. Asus (180) 3. Samsung (168) 4. Apple (160) 5. Toshiba (100) 6. HP/Compaq (99) 7. Dell (74) 8. Acer (29) 9. Sony (27)
The Rescuecom Computer Reliability Report is based on data collected from the market shares of computer manufacturers and computer repair statistics for that same manufacturer. Rescuecom’s analysis takes into account the physical reliability of the computers plus the after the sale Computer Support provided by manufacturers.
Lenovo replaced Samsung in top rank by achieving a reliability score of 402 in this quarter. Most of the movement has been among the top three — Samsung, Lenovo, and Asus, while other manufacturers have remained quite consistent. HP has held consistently at right around 100 for the last three quarters.
Samsung was the manufacturer on the steady rise for the last few quarters, but seems in this quarter to have taken a significant hit in reliability, dropping from a score of 422 to 168, though still reliable enough to place in the top three. Apple’s score has improved from 130 points in 2011 report to 160 points in 2012. Its 12.5 % market share accounted for 7.8 percent of Rescuecom’s repair calls.