CS Odessa (http://www.conceptdraw.com) has announced its new “Social Media Response” solution.
Using the ConceptDraw Social Media Response solution improves quality of content in social media and helps build an active customer community, according to CS Odessa President Gregory Zhukov. It allows companies to be more effective in timely messaging thanks to the ability for rapid response to a customer’s post in social media, he adds.
The Social Media Response solution creates interactive social media flow charts and action mind maps. The solution includes a video tutorial and a number of samples helping social media teams refine and organize their response process. There are materials to help trainers and consultants develop a social media strategy and provide training for social media groups on how to effectively accomplish their daily work.
ConceptDraw MindMap retails for US$219, and ConceptDraw Pro retails for $249. Competitive upgrades from other paid products are available.