Hutchings Software has released Share from User (http://ShareFromUser.com), a screen-sharing tool for remote technical support. It allows an organization’s employees to view screens of their customers as needed to provide remote assistance.
Share from User comes in a free version and an US$200 pro version. There are no monthly fees associated with using Share from User. It is designed to run on low-cost hardware, such as netbooks and decommissioned desktops, and purportedly uses bandwidth most businesses are already paying for.
The server runs on Mac OS X, Windows, and Linux. The user and agent components run on Mac OS X and Windows.
A limited trial version is available for free download. Setup assistance is also available. As Share from User is self-hosted and uses bandwidth you’re already paying for, there are no monthly or usage fees for the service.