CrossLoop (http://www.CrossLoop.com ), an Internet company that
enables consumers and small businesses to receive help through
independent service providers and technology, says that Mac users can
now gain access to technical support. Through a Mac-specific beta
version of CrossLoop’s free desktop sharing software, CrossLoop
enables Mac users across the globe to find immediate help and
training for virtually any tech issue.
Users can now transfer files from Mac to Mac, Mac to Windows, or
Windows to Mac. According to a recent Parks Associates survey of more
than 2,000 U.S. broadband households conducted in the second quarter
of 2009, mixed computer households — including both Macs and PCs —
are 38 percent more likely to have reported the need for technical
support in the past year. These households are 55 percent more likely
to use professional tech support services to resolve home computer
problems.
CrossLoop’s desktop sharing technology simplifies working securely
with others in different physical locations across diverse network
environments, says CrossLoop CEO Lisa Alderson. Users have logged
over 100 million help minutes to date, which translates to more than
190 years of connectivity in less than three years, she adds.
