New features provide additional functionality to already robust offering

FREMONT, CA, March 25, 2003 – MacsDesign Studio today released an update to
its highly successful Web Help Desk technical support solution. Designed
for education and enterprise customers, version 6.2.7 introduces customized
priority and status types, due-hours calculation and scheduled tasks.

“We are constantly looking for ways to improve to keep up with our
customers’ ever changing needs,” said Jonathan Lew, President of MacsDesign
Studio. “By working closely with our customers and listening to their
input, we continue to deliver a very reliable and powerful help desk

New Features Include:
– Customized priority and status types
– Due-hours calculation
– Scheduled tasks
– Updated e-mail settings
– Improved task manager

The Web Help Desk is built on an industry-standard Java foundation
providing platform and database independence and scalability with built-in
clustering support, while delivering a uniquely simple, intuitive and
attractive user interface. Supported platforms include Mac OS X, Windows
2000, Linux, and Solaris 8.

It is currently being used by a variety of commercial, educational and
governmental organizations such as The Washington Times, Miami Children’s
Hospital, National Oceanic and Atmospheric Administration, Columbia
University NY and The George Washington University.

Web Help Desk v6.2.7 is available now at
An online demo is available. For pricing information, either visit our site
or call (866) 701-0227.

About MacsDesign Studio:

Founded in 1998 and based in Fremont, California, MacsDesign Studio is
comprised of web application developers specializing in WebObjects
solutions. Current clients include NASA, FileMaker, Inc., GEAR for Sports
and many educational entities. More information regarding MacsDesign Studio
can be found at