New survey finds 60 percent plan on leaving AOL

Some 60 percent of AOL subscribers plan on leaving the service, according to a new report from ChangeWave. Reuters reports that 27 percent of the 402 respondents to the survey had left the service in the last year, while two out of five expressed dissatisfaction with AOL, the highest of any ISP. Forty percent were clearly dissatisfied with the brand, service, and customer support, while others cited the service’s higher cost and a desire for broadband access as reasons for considering abandoning AOL.