Concord, CA – January 24, 2002 – MacResQ announced today the launch of a
unique new repair service for Macintosh PowerBook computers. The service,
known as PowerBookResQ, will provide PowerBook users throughout the United
States with a new source for service parts and labor.

PowerBookResQ addresses the difficulty that most users face when they
encounter a technical problem with their PowerBook. Users of older
PowerBooks face a tough challenge trying to find a local source for older
parts and service. If a local repair center is available, costs are usually
high and turnaround time is unacceptable for users who rely on their
PowerBooks on a daily basis. Users of newer, but out-of-warranty,
PowerBooks often have no choice but to send their systems back to the
manufacturer for an expensive repair due to parts limitations and service

“PowerBookResQ is the only service of its kind for out-of-warranty
PowerBooks,” said Shannon Jean, President of MacResQ. “From the minute the
customer visits our web site or calls 866-Mac-Repair, our team of
technicians and logistics personnel are focused on getting the repaired
PowerBook back to the end user.”

The PowerBookResQ program solves these problems by offering fast, safe, and
reasonably priced repairs for PowerBook owners. Customers start by visiting or calling the toll-free number, 1-866-Mac-Repair. After
just a few questions, MacResQ dispatches a custom-designed “PowerBox”,
built to insure safe transit for all PowerBooks, via overnight courier to
the customer. Upon receipt of the empty PowerBox, the customer simply
slides their PowerBook into the container and attaches a pre-printed
shipping label. A quick, toll-free phone call brings a courier to the
customer’s location for overnight shipping back to MacResQ. A MacResQ
technician conducts a thorough diagnosis and contacts the customer with a
detailed repair estimate. The repair is usually completed within one
business day and the PowerBook is returned to its owner via overnight

The cost of the PowerBookResQ program is just $99.00. This includes the
3-way overnight shipping, the initial diagnostic service, and the PowerBox,
which the customer may keep for future use.

“We designed the PowerBookResQ program based on feedback from our
customers,” said Jean. “Our Technicians have repaired and refurbished more
than 10,000 PowerBooks in the past decade and we are very excited about
bringing this service to customers throughout the country.”

For computer resellers and repair centers, PowerBookResQ offers discounted
rates on products and services. Computer dealers can send overflow service
work or seamlessly outsource their entire PowerBook repair operation.


One of the first true Internet resellers, MacResQ was founded in 1994 with
the premise that there is a better way to purchase, maintain, upgrade, and
repair your computer system. MacResQ customers realize extreme value by
purchasing products that have been refurbished, are recently discontinued
by the manufacturer, or are available in large volumes to MacResQ and
therefore discounted to end users and resellers alike. We have assembled a
staff that is as passionate about the Mac as they are about providing
exceptional service and values to our customers. is the place
where price barriers are destroyed and support and service for your older
systems are available from people who can help to de-mystify what goes on
behind the computer screen. MacResQ has been featured on as one
of the nation’s leading resellers of refurbished computer equipment.