Greg's bite: AT&T's 'no bars in more places'
TweetFollow Us on Twitter

Greg's bite: AT&T's 'no bars in more places'

By Greg Mills

I submitted my original slogan "No bars in more places" to AT&T some time ago and they never got back to me. If anyone notices them using my slogan without compensating me, I plan to sue ...

An article posted at "CNN" titled "AT&T is just bad for the wrong people in the wrong places" glosses over connection issues the rest of us have. Dan Frommer of "Business Insider" presents a scenario the folks at AT&T wish was the truth. Frommer thinks the network problems are mostly limited to shrilled "tech- and media-types limited to New York and San Francisco. While I dispute that rationalization, he does make a valid point that downtown metropolitan areas with tall buildings are a cell system nightmare. See the verbal flowery fluff painting AT&T nice at: http://www.cnn.com/2010/TECH/mobile/08/13/att.wireless.network/index.html?hpt=Sbin .

If the problem with the AT&T network was just in big cities due to skyscrapers and other radio propagation issues it would be one thing, but that is just not the case. There are two distinct issues that play here, not just radio waves. There is a backbone network that interconnects all the towers, the internet and the phone network. The bandwidth we use via radio for the last few blocks or miles is only the connection between our phones and that network. While radio connection issues are often at fault when a call is dropped, the network is the problem when you have five bars and still drop the call. The bars are related to the radio connection, not the bandwidth available to you. 

The problem with local regulatory agencies in adding new cell sites is certainly a problem that adds to the delays in getting more towers on line. The bureaucracy in towns and cities around the country each have their own spin on the "ugly cell tower" problem. Everyone wants good cell service but that does not seem to translate to a willingness to see the skyline cluttered with towers.  Some innovation in that regard has been made in both reducing the clutter effect by mounting antennas on existing structures and making towers look like street lights, etc. A statement attributed to Steve Jobs says it all: "No one wants a cell tower in their back yard, but everyone wants perfect reception." While this is true, cell phones are sold with the promise and maps to back it up, that they work almost everywhere. I think the artists who draw up those maps use a wide tipped magic marker rather than a fine ball point pen to draw coverage maps. 

Frommer then tries to use the churn rate, or lost customer rate, to make it seem AT&T customers are happily bitching out their innocent cell company while continuing to stay with them out of satisfaction with service. Well, while I will admit customer service at AT&T has been pretty good compared to Sprint, I want to be clear. It is the iPhone that keeps me locked into AT&T not the cellular service I am getting. I find myself explaining to people I talk with that "if the call drops, I didn't hang up on you, I am on AT&T." They understand and agree to expect sudden interruptions in our conversation. The low churn rate AT&T is experiencing with iPhone users is directly related to the exclusive with Apple and not satisfaction with service.

When you drop an important call or miss a call completely, as when the phone never rang but a message pops up, no matter where you are, it is aggravating. The other day my brother called me and the phone rang once, I saw his face on the screen of my iPhone, and, as I answered it, the call dropped. I called back and got his voice mail. I called again and got his voice mail. He called me again and got my voice mail. A total of eight connection attempts were made in three minutes before I got him on the line. His comment: "Hey Greg, my darn AT&T phone doesn't work worth a hoot out here. I am on a hill top right now, so I finally got through." So many times when a call drops it is hard to know who's phone company to blame. When it is AT&T on both ends, it is crystal clear who to blame.

I will have to admit AT&T finally got their Wi-Fi network to recognize iPhones when they see them and connect without a password exercise for each time. Fine. I generally don't bother to use free internet Wi-Fi if I have to fool around with it. It might reduce some cell tower traffic and give greater access in hard to reach areas if AT&T had a Wi-Fi voice over Internet automatic alternative. If you can make voice over Internet calls using an iPod touch, you could certainly make iPhones make calls over Wi-Fi if AT&T and Apple set that up. When there is just a cellular radio wave blocking building in the area, there is also likely Wi-Fi around. Any port in a storm ...

Finally, a comment about the AT&T micro-cell device. I saw one at my local AT&T store the other day with discounts up to $150 for hooking up to the Internet, TV and home phone with AT&T.  If you don't want to do all that, you pay another $150 to fix AT&T's problem, that according to their coverage maps you are not suppose to even have.  We have two iPhones, one prepaid AT&T phone and an iPad on the AT&T network. I think that is about all the AT&T I can stand, thank you.  

(Greg Mills is currently a Faux Artist in Kansas City. Formerly a new product R&D man for the paint sundry market, he holds 11 US patents. He's working on a solar energy startup using a patent pending process of turning waste dual pane glass into thermal solar panels used to heat water. Married, with one daughter still at home, Greg writes for intellectual web sites and Mac related issues. See Greg's web sites at http://www.gregmills.info . He can be emailed at gregmills@mac.com )

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

PDFKey Pro 4.3 - Edit and print password...
PDFKey Pro can unlock PDF documents protected for printing and copying when you've forgotten your password. It can now also protect your PDF files with a password to prevent unauthorized access and/... Read more
Kodi 15.0.beta1 - Powerful media center...
Kodi (was XBMC) is an award-winning free and open-source (GPL) software media player and entertainment hub that can be installed on Linux, OS X, Windows, iOS, and Android, featuring a 10-foot user... Read more
DiskCatalogMaker 6.4.12 - Catalog your d...
DiskCatalogMaker is a simple disk management tool which catalogs disks. Simple, light-weight, and fast. Finder-like intuitive look and feel. Super-fast search algorithm. Can compress catalog data... Read more
Macs Fan Control 1.3.0.0 - Monitor and c...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more
Lyn 1.5.11 - Lightweight image browser a...
Lyn is a lightweight and fast image browser and viewer designed for photographers, graphic artists and Web designers. Featuring an extremely versatile and aesthetically pleasing interface, it... Read more
NeoOffice 2014.11 - Mac-tailored, OpenOf...
NeoOffice is a complete office suite for OS X. With NeoOffice, users can view, edit, and save OpenOffice documents, PDF files, and most Microsoft Word, Excel, and PowerPoint documents. NeoOffice 3.x... Read more
LaunchBar 6.4 - Powerful file/URL/email...
LaunchBar is an award-winning productivity utility that offers an amazingly intuitive and efficient way to search and access any kind of information stored on your computer or on the Web. It provides... Read more
Remotix 3.1.4 - Access all your computer...
Remotix is a fast and powerful application to easily access multiple Macs (and PCs) from your own Mac. Features Complete Apple Screen Sharing support - including Mac OS X login, clipboard... Read more
DesktopLyrics 2.6.6 - Displays current i...
DesktopLyrics is an application that displays the lyrics of the song currently playing in "iTunes" right on your desktop. The lyrics for the song have to be set in iTunes; DesktopLyrics does nothing... Read more
VOX 2.5.1 - Music player that supports m...
VOX is a beautiful music player that supports many filetypes. The beauty is in its simplicity, yet behind the minimal exterior lies a powerful music player with a ton of features and support for all... Read more

This Week at 148Apps: May 18-22, 2015
May Days at 148Apps How do you know what apps are worth your time and money? Just look to the review team at 148Apps. We sort through the chaos and find the apps you're looking for. The ones we love become Editor’s Choice, standing out above the... | Read more »
Biz Builder Delux (Games)
Biz Builder Delux 1.0.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.0 (iTunes) Description: Ah, there's nothing like the rhythmic bustle of a burgeoning business burg... especially when you're the one building it... | Read more »
Auroch Digital is Bringing Back Games Wo...
| Read more »
Blades of Brim is a New Endless Runner f...
SYBO Games, the minds behind the ever-popular Subway Surfers, have announced their latest project: Blades of Brim. [Read more] | Read more »
Carbo - Handwriting in the Digital Age...
Carbo - Handwriting in the Digital Age 1.0 Device: iOS Universal Category: Productivity Price: $3.99, Version: 1.0 (iTunes) Description: | Read more »
Draggy Dead (Games)
Draggy Dead 1.1 Device: iOS Universal Category: Games Price: $.99, Version: 1.1 (iTunes) Description: Ditch your dead end job and take up a rewarding career in Grave Robbing today!Guide the recently deceased to a fun filled life of... | Read more »
Bad Dinos (Games)
Bad Dinos 1.0.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.0 (iTunes) Description: | Read more »
The Apple Watch isn't Great as a Fi...
| Read more »
Show the World What You See With Stre.am...
Live broadcasting is getting popular on mobile devices, which is why you can now get Stre.am, by Infinite Takes. [Read more] | Read more »
PhotoTime's 2.1 Update Adds Apple W...
The latest PhotoTime update is adding even more functionality to the handy photo organizing app. Yep, including Apple Watch support. [Read more] | Read more »

Price Scanner via MacPrices.net

12-inch MacBook stock status for Monday, May...
The new 12″ Retina MacBooks are still on backorder at The Apple Store with a 3-5 week waiting period. However, a few models are in stock today at Apple resellers. Stock is limited, so act now if you’... Read more
New 27-inch 3.3GHz 5K iMac in stock with free...
Adorama has the new 27″ 3.3GHz 5K iMac in stock today for $1999 including free shipping plus NY & NJ sales tax only. Adorama will include a free copy of Apple’s 3-year AppleCare Protection Plan. Read more
Memorial Day Weekend Sale: New 27-inch 3.3GHz...
Best Buy has the new 27″ 3.3GHz 5K iMac on sale for $1899.99 this weekend. Choose free shipping or free local store pickup (if available). Sale price for online orders only, in-store prices may vary... Read more
OtterBox Maximizes Portability, Productivity...
From the kitchen recipe book to the boarsroom presentation, the OtterBox Agility Tablet System turns tablets into one of the most versatile pieces of handheld technology available. Available now, the... Read more
Launch of New Car App Gallery and Open Develo...
Automatic, a company on a mission to bring the power of the Internet into every car, has announced the launch of the Automatic App Gallery, an app store for nearly every car or truck on the road... Read more
Memorial Day Weekend Sale: 13-inch 1.6GHz Mac...
Best Buy has the new 13″ 1.6GHz/128GB MacBook Air on sale for $849 on their online store this weekend. Choose free shipping or free local store pickup (if available). Sale price for online orders... Read more
Memorial Day Weekend Sale: 27-inch 3.5GHz 5K...
Best Buy has the 27″ 3.5GHz 5K iMac on sale for $2099.99 this weekend. Choose free shipping or free local store pickup (if available). Sale price for online orders only, in-store prices may vary.... Read more
Sale! 16GB iPad mini 3 for $349, save $50
B&H Photo has the 16GB iPad mini 3 WiFi on sale for $349 including free shipping plus NY sales tax only. Their price is $50 off MSRP, and it’s the lowest price available for this model. Read more
Price drop on 2014 15-inch Retina MacBook Pro...
B&H Photo has dropped prices on 2014 15″ Retina MacBook Pros by $200. Shipping is free, and B&H charges NY sales tax only: - 15″ 2.2GHz Retina MacBook Pro: $1799.99 save $200 - 15″ 2.5GHz... Read more
With a Mission to Make Mobile Free, Scratch W...
Scratch Wireless, claiming to be the world’s first truly free mobile service, has announced the availability of a new Scratch-enabled Android smartphone, the Coolpad Arise. The smartphone is equipped... Read more

Jobs Board

Payments Counsel, *Apple* Pay (mobile payme...
**Job Summary** Apple is looking for an atto ey to join Apple 's Legal Department to support Apple Pay. **Key Qualifications** 7+ years of relevant experience Read more
Touch Hardware Design and Integration Enginee...
…Summary** Design, develop, and launch next-generation Touch solutions in the new Apple Watch product category. The Touch team develops cutting-edge Touch solutions and Read more
*Apple* Solutions Consultant - Retail Sales...
**Job Summary** As an Apple Solutions Consultant (ASC) you are the link between our customers and our products. Your role is to drive the Apple business in a retail Read more
*Apple* TV Live Streaming Frameworks Test En...
**Job Summary** Work and contribute towards the engineering of Apple 's state-of-the-art products involving video, audio, and graphics in Interactive Media Group (IMG) at Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.