Greg's bite: AT&T's 'no bars in more places'
TweetFollow Us on Twitter

Greg's bite: AT&T's 'no bars in more places'

By Greg Mills

I submitted my original slogan "No bars in more places" to AT&T some time ago and they never got back to me. If anyone notices them using my slogan without compensating me, I plan to sue ...

An article posted at "CNN" titled "AT&T is just bad for the wrong people in the wrong places" glosses over connection issues the rest of us have. Dan Frommer of "Business Insider" presents a scenario the folks at AT&T wish was the truth. Frommer thinks the network problems are mostly limited to shrilled "tech- and media-types limited to New York and San Francisco. While I dispute that rationalization, he does make a valid point that downtown metropolitan areas with tall buildings are a cell system nightmare. See the verbal flowery fluff painting AT&T nice at: http://www.cnn.com/2010/TECH/mobile/08/13/att.wireless.network/index.html?hpt=Sbin .

If the problem with the AT&T network was just in big cities due to skyscrapers and other radio propagation issues it would be one thing, but that is just not the case. There are two distinct issues that play here, not just radio waves. There is a backbone network that interconnects all the towers, the internet and the phone network. The bandwidth we use via radio for the last few blocks or miles is only the connection between our phones and that network. While radio connection issues are often at fault when a call is dropped, the network is the problem when you have five bars and still drop the call. The bars are related to the radio connection, not the bandwidth available to you. 

The problem with local regulatory agencies in adding new cell sites is certainly a problem that adds to the delays in getting more towers on line. The bureaucracy in towns and cities around the country each have their own spin on the "ugly cell tower" problem. Everyone wants good cell service but that does not seem to translate to a willingness to see the skyline cluttered with towers.  Some innovation in that regard has been made in both reducing the clutter effect by mounting antennas on existing structures and making towers look like street lights, etc. A statement attributed to Steve Jobs says it all: "No one wants a cell tower in their back yard, but everyone wants perfect reception." While this is true, cell phones are sold with the promise and maps to back it up, that they work almost everywhere. I think the artists who draw up those maps use a wide tipped magic marker rather than a fine ball point pen to draw coverage maps. 

Frommer then tries to use the churn rate, or lost customer rate, to make it seem AT&T customers are happily bitching out their innocent cell company while continuing to stay with them out of satisfaction with service. Well, while I will admit customer service at AT&T has been pretty good compared to Sprint, I want to be clear. It is the iPhone that keeps me locked into AT&T not the cellular service I am getting. I find myself explaining to people I talk with that "if the call drops, I didn't hang up on you, I am on AT&T." They understand and agree to expect sudden interruptions in our conversation. The low churn rate AT&T is experiencing with iPhone users is directly related to the exclusive with Apple and not satisfaction with service.

When you drop an important call or miss a call completely, as when the phone never rang but a message pops up, no matter where you are, it is aggravating. The other day my brother called me and the phone rang once, I saw his face on the screen of my iPhone, and, as I answered it, the call dropped. I called back and got his voice mail. I called again and got his voice mail. He called me again and got my voice mail. A total of eight connection attempts were made in three minutes before I got him on the line. His comment: "Hey Greg, my darn AT&T phone doesn't work worth a hoot out here. I am on a hill top right now, so I finally got through." So many times when a call drops it is hard to know who's phone company to blame. When it is AT&T on both ends, it is crystal clear who to blame.

I will have to admit AT&T finally got their Wi-Fi network to recognize iPhones when they see them and connect without a password exercise for each time. Fine. I generally don't bother to use free internet Wi-Fi if I have to fool around with it. It might reduce some cell tower traffic and give greater access in hard to reach areas if AT&T had a Wi-Fi voice over Internet automatic alternative. If you can make voice over Internet calls using an iPod touch, you could certainly make iPhones make calls over Wi-Fi if AT&T and Apple set that up. When there is just a cellular radio wave blocking building in the area, there is also likely Wi-Fi around. Any port in a storm ...

Finally, a comment about the AT&T micro-cell device. I saw one at my local AT&T store the other day with discounts up to $150 for hooking up to the Internet, TV and home phone with AT&T.  If you don't want to do all that, you pay another $150 to fix AT&T's problem, that according to their coverage maps you are not suppose to even have.  We have two iPhones, one prepaid AT&T phone and an iPad on the AT&T network. I think that is about all the AT&T I can stand, thank you.  

(Greg Mills is currently a Faux Artist in Kansas City. Formerly a new product R&D man for the paint sundry market, he holds 11 US patents. He's working on a solar energy startup using a patent pending process of turning waste dual pane glass into thermal solar panels used to heat water. Married, with one daughter still at home, Greg writes for intellectual web sites and Mac related issues. See Greg's web sites at http://www.gregmills.info . He can be emailed at gregmills@mac.com )

 
AAPL
$94.35
Apple Inc.
+0.41
MSFT
$44.93
Microsoft Corpora
+0.10
GOOG
$596.90
Google Inc.
+7.43

MacTech Search:
Community Search:

Software Updates via MacUpdate

Macs Fan Control 1.1.12 - Monitor and co...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more
A Better Finder Rename 9.37 - File, phot...
A Better Finder Rename is the most complete renaming solution available on the market today. That's why, since 1996, tens of thousands of hobbyists, professionals and businesses depend on A Better... Read more
MacBook Air EFI Firmware Update 2.9 - Fo...
MacBook Air EFI Firmware Update is recommended for MacBook Air (Mid 2011) models. This update addresses an issue where systems may take longer to wake from sleep than expected and fixes a rare issue... Read more
FileZilla 3.9.0.1 - Fast and reliable FT...
FileZilla (ported from Windows) is a fast and reliable FTP client and server with lots of useful features and an intuitive interface.Version 3.9.0.1: MSW: Fix installation issue with locked DLLs... Read more
OS X Yosemite 10.10 DP4 - Developer Prev...
Note: This is a Developer Preview. You must be a registered Apple Mac Developer to download this update. OS X Yosemite is Apple's newest operating system for Mac. An elegant design that feels... Read more
FinderPop 2.5.6 - Classic Mac utility, n...
FinderPop is a Universal preference pane that extends OS X's contextual menus using a FinderPop Items folder much as the Apple Menu Items folder used to do for the Apple menu. It has other features... Read more
SpiderOak 5.1.7 - Secure cloud backup, s...
SpiderOak is a multi-platform secure online backup, storage, access, and sharing solution engineered for the consumer and small businesses. You must first sign up to use SpiderOak. Running natively... Read more
Espionage 3.6 - Simple, state of the art...
Espionage offers state-of-the-art encryption and plausible deniability for your confidential data. Sometimes, encrypting your data isn't enough to protect it. That's why Espionage 3 goes beyond data... Read more
calibre 1.45.0 - Complete e-library mana...
Calibre is a complete e-book library manager. Organize your collection, convert your books to multiple formats, and sync with all of your devices. Let Calibre be your multi-tasking digital... Read more
iFFmpeg 4.3.1 - Convert multimedia files...
iFFmpeg is a graphical front-end for FFmpeg, a command-line tool used to convert multimedia files between formats. The command line instructions can be very hard to master/understand, so iFFmpeg does... Read more

Latest Forum Discussions

See All

FlyCraft Herbie: Crazy Machines Review
FlyCraft Herbie: Crazy Machines Review By Jennifer Allen on July 22nd, 2014 Our Rating: :: TRICKY FLYINGUniversal App - Designed for iPhone and iPad A tough game of careful thrusting and navigation, FlyCraft Herbie: Crazy Machines... | Read more »
MTN Review
MTN Review By Jessica Fisher on July 22nd, 2014 Our Rating: :: ADORABLE, SERENE, AND AMUSINGUniversal App - Designed for iPhone and iPad MTN is an adorable, talking pet mountain that is less game and more zen garden.   | Read more »
Fly High with Ninja UP! Now Available o...
Fly High with Ninja UP! Now Available on the App Store Posted by Jessica Fisher on July 22nd, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Bio Inc. Review
Bio Inc. Review By Nadia Oxford on July 22nd, 2014 Our Rating: :: SICKENING - IN A COMPELLING WAYUniversal App - Designed for iPhone and iPad Bio Inc is about orchestrating the medical destruction of a single person. If that doesn’... | Read more »
HELMUT Review
HELMUT Review By Andrew Fisher on July 21st, 2014 Our Rating: :: TRUNDLE SIMULATOR 2014Universal App - Designed for iPhone and iPad HELMUT is a fun, fleeting time-sink that offers a momentary distraction and nothing else.   | Read more »
Walkr Review
Walkr Review By Jennifer Allen on July 21st, 2014 Our Rating: :: ORIGINAL WALKINGiPhone App - Designed for the iPhone, compatible with the iPad Walking is a bit more exciting thanks to this planet building/discovering sim reliant... | Read more »
Zombie Commando Review
Zombie Commando Review By Jennifer Allen on July 21st, 2014 Our Rating: :: MINDLESS SLAUGHTERUniversal App - Designed for iPhone and iPad Briefly fun but ultimately forgettable, Zombie Commando will scratch an itch then be... | Read more »
Swords & Poker Adventures Review
Swords & Poker Adventures Review By Jennifer Allen on July 21st, 2014 Our Rating: :: SOULLESS POKER PLAYUniversal App - Designed for iPhone and iPad Swords & Poker Adventures is a mishmash of Poker and RPGing, but it lacks... | Read more »
Warhammer 40,000: The Horus Heresy: Drop...
Warhammer 40,000: The Horus Heresy: Drop Assault Coming Soon to iOS Posted by Jennifer Allen on July 21st, 2014 [ permalink ] Coming soon to iOS will be an all-new Warhammer 40,000 tactical strategy game by the name of The Horus Heresy: Drop As | Read more »
A Life Worth Dying For Review
A Life Worth Dying For Review By Jordan Minor on July 21st, 2014 Our Rating: :: A BEAUTIFUL MINDUniversal App - Designed for iPhone and iPad A Life Worth Dying For is a fascinating portrait of a serious subject.   | Read more »

Price Scanner via MacPrices.net

Twelve South HiRise For MacBook – Height-Adju...
If you use your MacBook as a workhorse desktop substitute, as many of us do, a laptop stand combined with an external keyboard and pointing device are pretty much obligatory if you want to avoid... Read more
Why The Mac Was Not Included In The Apple/IBM...
TUAW’s Yoni Heisler cites Fredrick Paul of Network World whoi blogged last week that the Mac’s conspicuous absence from Apple and IBM’s landmark partnership agreement represents a huge squandered... Read more
Save $100 on 13-inch Retina MacBook Pros, plu...
Adorama has 13″ Retina MacBook Pros on sale for $100 off MSRP. Shipping is free, and Adorama charges sales tax in NY & NJ only: - 13″ 2.4GHz/128GB MacBook Pro with Retina Display: $1199 - 13″ 2.... Read more
Blurr it 2.3 for iOS – Quickly Blurs Selected...
Hyderabad, India based TouchLabs has announced a new update of Blurr it 2.3, their photography app for iOS users. Blurr it allows you to blur part of the image to hide potentially sensitive or... Read more
MacBook Airs on sale for $100 off MSRP, start...
Best Buy has the new 2014 MacBook Airs on sale for up to $100 off MSRP on their online store. Choose free home shipping or free local store pickup (if available). Prices valid for online orders only... Read more
Amazon Announces Kindle Unlimited: Unlimited...
Amazon.com has introduced Kindle Unlimited — a new subscription service which allows customers to freely read as much as they want from over 600,000 Kindle books, and listen as much as they want to... Read more
New Linksys Wireless Range Extenders Boost Wi...
Linksys has announced its new lineup of Linksys Wi-Fi Range Extenders. Consumers often experience a weak wireless signal in some parts of their house or apartment caused by blocking elements such as... Read more
MacBook Airs available starting at $719
The Apple Store has Apple Certified Refurbished 2013 & 2012 MacBook Airs in stock today starting at $719. An Apple one-year warranty is included with each MacBook, and shipping is free: 2013... Read more
Get the best deals on iPad minis with Apple r...
The Apple Store has Certified Refurbished 2nd generation iPad minis with Retina Displays available for up to $130 off the cost of new models, starting at $339. Apple’s one-year warranty is included... Read more
Best Buy’s College Student Deals: $100 off Ma...
Take an additional $100 off all MacBooks and iMacs, $50 off iPad Airs and iPad minis, at Best Buy Online with their College Students Deals Savings, valid through July 25th. Anyone with a valid .EDU... Read more

Jobs Board

*Apple* Computer Technician - Fairfield Coun...
Company DescriptionWe are an Apple Authorized Sales and Service Provider. We have been selling and servicing Apple computers in the Fairfield County area for over 20 Read more
*Apple* Computer Technician - Fairfield Coun...
Company DescriptionWe are an Apple Authorized Sales and Service Provider. We have been selling and servicing Apple computers in the Fairfield County area for over 20 Read more
Mac Expert - *Apple* Online Store Mexico -...
…MUST be fluent in English and Spanish to be considered for this position At Apple , we believe that hard work, a fun environment, creativity and innovation fuel the Read more
*Apple* Computer Technician - Fairfield Coun...
Company DescriptionWe are an Apple Authorized Sales and Service Provider. We have been selling and servicing Apple computers in the Fairfield County area for over 20 Read more
Mac Expert - *Apple* Online Store - Apple (...
**Job Summary** At Apple , we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.