Greg's bite: AT&T's 'no bars in more places'
TweetFollow Us on Twitter

Greg's bite: AT&T's 'no bars in more places'

By Greg Mills

I submitted my original slogan "No bars in more places" to AT&T some time ago and they never got back to me. If anyone notices them using my slogan without compensating me, I plan to sue ...

An article posted at "CNN" titled "AT&T is just bad for the wrong people in the wrong places" glosses over connection issues the rest of us have. Dan Frommer of "Business Insider" presents a scenario the folks at AT&T wish was the truth. Frommer thinks the network problems are mostly limited to shrilled "tech- and media-types limited to New York and San Francisco. While I dispute that rationalization, he does make a valid point that downtown metropolitan areas with tall buildings are a cell system nightmare. See the verbal flowery fluff painting AT&T nice at: http://www.cnn.com/2010/TECH/mobile/08/13/att.wireless.network/index.html?hpt=Sbin .

If the problem with the AT&T network was just in big cities due to skyscrapers and other radio propagation issues it would be one thing, but that is just not the case. There are two distinct issues that play here, not just radio waves. There is a backbone network that interconnects all the towers, the internet and the phone network. The bandwidth we use via radio for the last few blocks or miles is only the connection between our phones and that network. While radio connection issues are often at fault when a call is dropped, the network is the problem when you have five bars and still drop the call. The bars are related to the radio connection, not the bandwidth available to you. 

The problem with local regulatory agencies in adding new cell sites is certainly a problem that adds to the delays in getting more towers on line. The bureaucracy in towns and cities around the country each have their own spin on the "ugly cell tower" problem. Everyone wants good cell service but that does not seem to translate to a willingness to see the skyline cluttered with towers.  Some innovation in that regard has been made in both reducing the clutter effect by mounting antennas on existing structures and making towers look like street lights, etc. A statement attributed to Steve Jobs says it all: "No one wants a cell tower in their back yard, but everyone wants perfect reception." While this is true, cell phones are sold with the promise and maps to back it up, that they work almost everywhere. I think the artists who draw up those maps use a wide tipped magic marker rather than a fine ball point pen to draw coverage maps. 

Frommer then tries to use the churn rate, or lost customer rate, to make it seem AT&T customers are happily bitching out their innocent cell company while continuing to stay with them out of satisfaction with service. Well, while I will admit customer service at AT&T has been pretty good compared to Sprint, I want to be clear. It is the iPhone that keeps me locked into AT&T not the cellular service I am getting. I find myself explaining to people I talk with that "if the call drops, I didn't hang up on you, I am on AT&T." They understand and agree to expect sudden interruptions in our conversation. The low churn rate AT&T is experiencing with iPhone users is directly related to the exclusive with Apple and not satisfaction with service.

When you drop an important call or miss a call completely, as when the phone never rang but a message pops up, no matter where you are, it is aggravating. The other day my brother called me and the phone rang once, I saw his face on the screen of my iPhone, and, as I answered it, the call dropped. I called back and got his voice mail. I called again and got his voice mail. He called me again and got my voice mail. A total of eight connection attempts were made in three minutes before I got him on the line. His comment: "Hey Greg, my darn AT&T phone doesn't work worth a hoot out here. I am on a hill top right now, so I finally got through." So many times when a call drops it is hard to know who's phone company to blame. When it is AT&T on both ends, it is crystal clear who to blame.

I will have to admit AT&T finally got their Wi-Fi network to recognize iPhones when they see them and connect without a password exercise for each time. Fine. I generally don't bother to use free internet Wi-Fi if I have to fool around with it. It might reduce some cell tower traffic and give greater access in hard to reach areas if AT&T had a Wi-Fi voice over Internet automatic alternative. If you can make voice over Internet calls using an iPod touch, you could certainly make iPhones make calls over Wi-Fi if AT&T and Apple set that up. When there is just a cellular radio wave blocking building in the area, there is also likely Wi-Fi around. Any port in a storm ...

Finally, a comment about the AT&T micro-cell device. I saw one at my local AT&T store the other day with discounts up to $150 for hooking up to the Internet, TV and home phone with AT&T.  If you don't want to do all that, you pay another $150 to fix AT&T's problem, that according to their coverage maps you are not suppose to even have.  We have two iPhones, one prepaid AT&T phone and an iPad on the AT&T network. I think that is about all the AT&T I can stand, thank you.  

(Greg Mills is currently a Faux Artist in Kansas City. Formerly a new product R&D man for the paint sundry market, he holds 11 US patents. He's working on a solar energy startup using a patent pending process of turning waste dual pane glass into thermal solar panels used to heat water. Married, with one daughter still at home, Greg writes for intellectual web sites and Mac related issues. See Greg's web sites at http://www.gregmills.info . He can be emailed at gregmills@mac.com )

 
AAPL
$107.65
Apple Inc.
+0.67
MSFT
$46.80
Microsoft Corpora
+0.75
GOOG
$557.07
Google Inc.
+6.76

MacTech Search:
Community Search:

Software Updates via MacUpdate

Vitamin-R 2.20b1 - Personal productivity...
Vitamin-R creates the optimal conditions for your brain to work at its best by structuring your work into short bursts of distraction-free, highly focused activity alternating with opportunities for... Read more
Dropbox 2.10.44 - Cloud synchronization...
Dropbox is an application that creates a special Finder folder that automatically syncs online and between your computers. It allows you to both backup files and keep them up-to-date between systems... Read more
Sandvox 2.9.2 - Easily build eye-catchin...
Sandvox is for Mac users who want to create a professional looking website quickly and easily. With Sandvox, you don't need to be a Web genius to build a stylish, feature-rich, standards-compliant... Read more
Cocktail 8.0.1 - General maintenance and...
Cocktail is a general purpose utility for OS X that lets you clean, repair and optimize your Mac. It is a powerful digital toolset that helps hundreds of thousands of Mac users around the world get... Read more
LibreOffice 4.3.3.2 - Free Open Source o...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
VMware Fusion 7.0.1 - Run Windows apps a...
VMware Fusion allows you to create a Virtual Machine on your Mac and run Windows (including Windows 8.1) and Windows software on your Mac. Run your favorite Windows applications alongside Mac... Read more
OneNote 15.3.2 - Free digital notebook f...
OneNote is your very own digital notebook. With OneNote, you can capture that flash of genius, that moment of inspiration, or that list of errands that's too important to forget. Whether you're at... Read more
Audio Hijack Pro 2.11.4 - Record and enh...
Audio Hijack Pro drastically changes the way you use audio on your computer, giving you the freedom to listen to audio when you want and how you want. Record and enhance any audio with Audio Hijack... Read more
Iridient Developer 3.0.0 beta 3 - Powerf...
Iridient Developer (was RAW Developer) is a powerful image conversion application designed specifically for OS X. Iridient Developer gives advanced photographers total control over every aspect of... Read more
TextWrangler 4.5.11 - Free general purpo...
TextWrangler is the powerful general purpose text editor, and Unix and server administrator's tool. Oh, and also, like the best things in life, it's free. TextWrangler is the "little brother" to... Read more

Latest Forum Discussions

See All

Monster Flash Review
Monster Flash Review By Jordan Minor on October 31st, 2014 Our Rating: :: ALONE IN THE DARKUniversal App - Designed for iPhone and iPad Solid shooting and a surprising amount of spooky tension make Monster Flash a great portable... | Read more »
Retry Review
Retry Review By Rob Thomas on October 31st, 2014 Our Rating: :: SOARING HIGHUniversal App - Designed for iPhone and iPad Flappy who? Let Retry wash all those bad bird-related memories away on a cool retro-flavored flight… right... | Read more »
Dementia: Book of the Dead Review
Dementia: Book of the Dead Review By Lee Hamlet on October 31st, 2014 Our Rating: :: A TOUGH READUniversal App - Designed for iPhone and iPad A witch hunter is sent after a demonic book in the spooky but short-lived Dementia: Book... | Read more »
Card Dungeon, the Semi-Board Game Roguel...
Card Dungeon, the Semi-Board Game Roguelike, Has Been Renovated Posted by Jessica Fisher on October 31st, 2014 [ permalink ] | Read more »
Logitech Protection + Power iPhone5/5S C...
Made by: Logitech Price: $99.99 Hardware/iOS Integration Rating: 3 out of 5 stars Usability Rating: 0.5 out of 5 stars Reuse Value Rating: 0.75 out of 5 stars Build Quality Rating: 0.75 out of 5 stars Overall Rating: 1.25 out of 5 stars | Read more »
This Is Not a Test Goes Free, Permanentl...
This Is Not a Test Goes Free, Permanently Posted by Jessica Fisher on October 31st, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Swap Heroes Review
Swap Heroes Review By Campbell Bird on October 31st, 2014 Our Rating: :: STRATEGIC SWAPPINGUniversal App - Designed for iPhone and iPad Rotate a cast of heroes to fend of waves of monsters in this difficult, puzzle rpg.   | Read more »
Night Sky Pro™ (Reference)
Night Sky Pro™ 3.0.1 Device: iOS Universal Category: Reference Price: $2.99, Version: 3.0.1 (iTunes) Description: Night Sky Pro™Wonder No More™ Night Sky Pro™ is the ultimate stargazing experience. From the creators of the original... | Read more »
Audio Defence : Zombie Arena (Games)
Audio Defence : Zombie Arena 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: A zombie shooter audio game. Made from gut-wrenching 3D binaural sound, for a new kind of weird immersion. You... | Read more »
RPG Asdivine Hearts (Games)
RPG Asdivine Hearts 1.1.0 Device: iOS Universal Category: Games Price: $3.99, Version: 1.1.0 (iTunes) Description: SPECIAL PRICE50% OFF (USD 7.99 -> USD 3.99)!!! Travel alongside four companions and a cat in the adventure of a... | Read more »

Price Scanner via MacPrices.net

Apple now offering refurbished 2014 13-inch R...
The Apple Store is now offering Apple Certified Refurbished 2014 13″ Retina MacBook Pros for up to $270 off the cost of new models. An Apple one-year warranty is included with each model, and... Read more
Apple Regains Momentum As Windows Stutters An...
The latest smartphone sales data from Kantar Worldpanel ComTech, for the three months to March 2014, shows Apple performing strongly in the first quarter of the year, with sales bouncing back in... Read more
Worldwide Smartphone Shipments Increase 25.2%...
New smartphone releases and an increased emphasis on emerging markets drove global smartphone shipments above 300 million units for the second consecutive quarter, according to preliminary data from... Read more
Apple now offering refurbished 2014 15-inch M...
The Apple Store is now offering Apple Certified Refurbished 2014 15″ Retina MacBook Pros for up to $400 off the cost of new models. An Apple one-year warranty is included with each model, and... Read more
Apple drops prices on refurbished 2013 Retina...
The Apple Store has dropped prices on 2013 Apple Certified Refurbished 13″ and 15″ Retina MacBook Pros, with Retina models now available starting at $999. Apple’s one-year warranty is standard, and... Read more
New 2.8GHz Mac mini on sale for $949, save $5...
Abt Electronics has the new 2.8GHz Mac mini in stock and on sale for $949.05 including free shipping. Their price is $50 off MSRP, and it’s the lowest price available for this model from any reseller... Read more
Sale! 3.7GHz Quad Core Mac Pro available for...
 B&H Photo has the 3.7GHz Quad Core Mac Pro on sale for $2649 including free shipping plus NY sales tax only. Their price is $350 off MSRP, and it’s the lowest price for this model from any... Read more
Mujjo Steps Up The Game With Refined Touchscr...
Netherlands based Mujjo have just launched their Refined Touchscreen Gloves, stepping up their game. The gloves feature a updated elegant design that takes these knitted gloves to the next level. A... Read more
Sale! Preorder the new 27-inch 5K iMac for $2...
 Abt Electronics has the new 27″ 3.5GHz 5K iMac on sale and available for preorder for $2374.05 including free shipping. Their price is $125 off MSRP, and it’s the lowest price available for this... Read more
Simplex Solutions Inc. Brings Secure Web Surf...
New York based Simplex Solutions Inc. has announced the release and immediate availability of Private Browser 1.0, its revolutionary new secure web browser developed for iPhone, iPad and iPod touch... Read more

Jobs Board

Position Opening at *Apple* - Apple (United...
**Job Summary** Every day, business customers come to the Apple Store to discover what powerful, easy-to-use Apple products can do for them. As a Business Leader, Read more
Sr. Manager, *Apple* Deployment Programs fo...
**Job Summary** Apple is seeking candidates for a new position on the Education Content and Technology team. iPad and Mac is in the hands of millions of teachers and Read more
*Apple* Solutions Consultant (ASC) - Apple I...
…important role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include: * Promoting Apple products and solutions Read more
*Apple* Solutions Consultant (ASC) - Apple I...
…important role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include: * Promoting Apple products and solutions Read more
*Apple* Solutions Consultant (ASC) - Apple I...
…important role that the ASC serves is that of providing an excellent Apple Customer Experience. Responsibilities include: * Promoting Apple products and solutions Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.