Greg's bite: AT&T's 'no bars in more places'
TweetFollow Us on Twitter

Greg's bite: AT&T's 'no bars in more places'

By Greg Mills

I submitted my original slogan "No bars in more places" to AT&T some time ago and they never got back to me. If anyone notices them using my slogan without compensating me, I plan to sue ...

An article posted at "CNN" titled "AT&T is just bad for the wrong people in the wrong places" glosses over connection issues the rest of us have. Dan Frommer of "Business Insider" presents a scenario the folks at AT&T wish was the truth. Frommer thinks the network problems are mostly limited to shrilled "tech- and media-types limited to New York and San Francisco. While I dispute that rationalization, he does make a valid point that downtown metropolitan areas with tall buildings are a cell system nightmare. See the verbal flowery fluff painting AT&T nice at: http://www.cnn.com/2010/TECH/mobile/08/13/att.wireless.network/index.html?hpt=Sbin .

If the problem with the AT&T network was just in big cities due to skyscrapers and other radio propagation issues it would be one thing, but that is just not the case. There are two distinct issues that play here, not just radio waves. There is a backbone network that interconnects all the towers, the internet and the phone network. The bandwidth we use via radio for the last few blocks or miles is only the connection between our phones and that network. While radio connection issues are often at fault when a call is dropped, the network is the problem when you have five bars and still drop the call. The bars are related to the radio connection, not the bandwidth available to you. 

The problem with local regulatory agencies in adding new cell sites is certainly a problem that adds to the delays in getting more towers on line. The bureaucracy in towns and cities around the country each have their own spin on the "ugly cell tower" problem. Everyone wants good cell service but that does not seem to translate to a willingness to see the skyline cluttered with towers.  Some innovation in that regard has been made in both reducing the clutter effect by mounting antennas on existing structures and making towers look like street lights, etc. A statement attributed to Steve Jobs says it all: "No one wants a cell tower in their back yard, but everyone wants perfect reception." While this is true, cell phones are sold with the promise and maps to back it up, that they work almost everywhere. I think the artists who draw up those maps use a wide tipped magic marker rather than a fine ball point pen to draw coverage maps. 

Frommer then tries to use the churn rate, or lost customer rate, to make it seem AT&T customers are happily bitching out their innocent cell company while continuing to stay with them out of satisfaction with service. Well, while I will admit customer service at AT&T has been pretty good compared to Sprint, I want to be clear. It is the iPhone that keeps me locked into AT&T not the cellular service I am getting. I find myself explaining to people I talk with that "if the call drops, I didn't hang up on you, I am on AT&T." They understand and agree to expect sudden interruptions in our conversation. The low churn rate AT&T is experiencing with iPhone users is directly related to the exclusive with Apple and not satisfaction with service.

When you drop an important call or miss a call completely, as when the phone never rang but a message pops up, no matter where you are, it is aggravating. The other day my brother called me and the phone rang once, I saw his face on the screen of my iPhone, and, as I answered it, the call dropped. I called back and got his voice mail. I called again and got his voice mail. He called me again and got my voice mail. A total of eight connection attempts were made in three minutes before I got him on the line. His comment: "Hey Greg, my darn AT&T phone doesn't work worth a hoot out here. I am on a hill top right now, so I finally got through." So many times when a call drops it is hard to know who's phone company to blame. When it is AT&T on both ends, it is crystal clear who to blame.

I will have to admit AT&T finally got their Wi-Fi network to recognize iPhones when they see them and connect without a password exercise for each time. Fine. I generally don't bother to use free internet Wi-Fi if I have to fool around with it. It might reduce some cell tower traffic and give greater access in hard to reach areas if AT&T had a Wi-Fi voice over Internet automatic alternative. If you can make voice over Internet calls using an iPod touch, you could certainly make iPhones make calls over Wi-Fi if AT&T and Apple set that up. When there is just a cellular radio wave blocking building in the area, there is also likely Wi-Fi around. Any port in a storm ...

Finally, a comment about the AT&T micro-cell device. I saw one at my local AT&T store the other day with discounts up to $150 for hooking up to the Internet, TV and home phone with AT&T.  If you don't want to do all that, you pay another $150 to fix AT&T's problem, that according to their coverage maps you are not suppose to even have.  We have two iPhones, one prepaid AT&T phone and an iPad on the AT&T network. I think that is about all the AT&T I can stand, thank you.  

(Greg Mills is currently a Faux Artist in Kansas City. Formerly a new product R&D man for the paint sundry market, he holds 11 US patents. He's working on a solar energy startup using a patent pending process of turning waste dual pane glass into thermal solar panels used to heat water. Married, with one daughter still at home, Greg writes for intellectual web sites and Mac related issues. See Greg's web sites at http://www.gregmills.info . He can be emailed at gregmills@mac.com )

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

BBEdit 11.1.1 - Powerful text and HTML e...
BBEdit is the leading professional HTML and text editor for the Mac. Specifically crafted in response to the needs of Web authors and software developers, this award-winning product provides a... Read more
CrossOver 14.1.3 - Run Windows apps on y...
CrossOver can get your Windows productivity applications and PC games up and running on your Mac quickly and easily. CrossOver runs the Windows software that you need on Mac at home, in the office,... Read more
Little Snitch 3.5.3 - Alerts you about o...
Little Snitch gives you control over your private outgoing data. Track background activity As soon as your computer connects to the Internet, applications often have permission to send any... Read more
OmniGraffle Pro 6.2.3 - Create diagrams,...
OmniGraffle Pro helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use... Read more
OmniFocus 2.2 - GTD task manager with iO...
OmniFocus helps you manage your tasks the way that you want, freeing you to focus your attention on the things that matter to you most. Capturing tasks and ideas is always a keyboard shortcut away in... Read more
Cocktail 8.4 - General maintenance and o...
Cocktail is a general purpose utility for OS X that lets you clean, repair and optimize your Mac. It is a powerful digital toolset that helps hundreds of thousands of Mac users around the world get... Read more
PDFKey Pro 4.3 - Edit and print password...
PDFKey Pro can unlock PDF documents protected for printing and copying when you've forgotten your password. It can now also protect your PDF files with a password to prevent unauthorized access and/... Read more
Kodi 15.0.beta1 - Powerful media center...
Kodi (was XBMC) is an award-winning free and open-source (GPL) software media player and entertainment hub that can be installed on Linux, OS X, Windows, iOS, and Android, featuring a 10-foot user... Read more
DiskCatalogMaker 6.4.12 - Catalog your d...
DiskCatalogMaker is a simple disk management tool which catalogs disks. Simple, light-weight, and fast. Finder-like intuitive look and feel. Super-fast search algorithm. Can compress catalog data... Read more
Macs Fan Control 1.3.0.0 - Monitor and c...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more

Moleskine Timepage – Calendar for iCloud...
Moleskine Timepage – Calendar for iCloud, Google & Exchange 1.0 Device: iOS iPhone Category: Productivity Price: $4.99, Version: 1.0 (iTunes) Description: The most elegant calendar for your pocket and wrist, Timepage is a... | Read more »
QuizUp Gets Social in its New Update
Plain Vanilla Corp has released a new and improved version of their popular trivia game, QuizUp. The app now emphasizes social play so you can challenge friends from all over the world. [Read more] | Read more »
The Deep (Games)
The Deep 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Swipe Controls Delve into the deep in this retro rogue-like! Swipe to move your diver around and keep away from the enemies as you... | Read more »
Battle of Gods: Ascension (Games)
Battle of Gods: Ascension 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: TURN-BASED TACTICAL COMBATFight tactical battles against the forces of Hades! In Battle of Gods: Ascension you play... | Read more »
Shadowmatic's Latest Update Adds a...
Shadowmatic's shadowy shadow-ness is getting a little shadowy-er thanks to a recent update that adds an Arcade Mode. [Read more] | Read more »
Sunrise Calendar and Slack Have Assimila...
Wunderlist is perhaps one of the most populat and beloved productivity apps on the App Store - and now it's gone and incorporated itself into other useful services like Sunrise Calendar and Slack. [Read more] | Read more »
Crossy Road Devs Hipster Whale are Bring...
Hipster Whale, the minds behind the rather popular (and rather great) Crossy Road, have teamed-up with Bandai Namco to create PAC-MAN 256: an absolutely bonkers looking maze runner chaser thing. | Read more »
Meet the New Spotify Music
Spotify Music  has a lot going on. They're introducing 3 new modes to serve all your musical needs, with the "Now" start page  gives you curated playlists based on your particular tastes. As you listen the app will learn more about your tastes and... | Read more »
What the Apple Watch Gets Right, and Wha...
| Read more »
Celebrate PAC-MAN's 35th Birthday W...
BANDAI NAMCO Entertainment America is celebrating PAC-MAN's 35th anniversary by releasing updates for PAC-MAN and PAC-MAN Lite for iOS. [Read more] | Read more »

Price Scanner via MacPrices.net

What Would the ideal Apple Productivity Platf...
For the past four years I’ve kept a foot in both the Mac and iPad camps respectively. my daily computing hours divided about 50/50 between the two devices with remarkable consistency. However, there’... Read more
PageMeUp 1.2.1 Ten Dollar Page Layout Applica...
Paris, France-based Softobe, an OS X software development company, has announced that their PageMeUp v. 1.2.1, is available on the Mac App Store for $9.99. The license can be installed on up to 5... Read more
Eight New Products For USB Type-C Application...
Fresco Logic, specialists in advanced connectivity technologies and ICs, has introduced two new product families targeting the Type-C connector recently introduced across a number of consumer... Read more
Scripps National Spelling Bee Launches Buzzwo...
Scripps National Spelling Bee fans can monitor the action at the 2015 Spelling Bee with the new Buzzworthy app for iOS, Android and Windows mobile devices. The free Buzzworthy app provides friendly... Read more
13-inch 2.5GHz MacBook Pro on sale for $120 o...
B&H Photo has the 13″ 2.5GHz MacBook Pro on sale for $979 including free shipping plus NY sales tax only. Their price is $120 off MSRP, and it’s the lowest price for this model (except for Apple’... Read more
27-inch 3.3GHz 5K iMac on sale for $1899, $10...
B&H Photo has the new 27″ 3.3GHz 5K iMac on sale for $1899.99 including free shipping plus NY tax only. Their price is $100 off MSRP. Read more
Save up to $50 on iPad Air 2, NY tax only, fr...
B&H Photo has iPad Air 2s on sale for up to $50 off MSRP including free shipping plus NY sales tax only: - 16GB iPad Air 2 WiFi: $469 $30 off - 64GB iPad Air 2 WiFi: $549.99 $50 off - 128GB iPad... Read more
Updated Mac Price Trackers
We’ve updated our Mac Price Trackers with the latest information on prices, bundles, and availability on systems from Apple’s authorized internet/catalog resellers: - 15″ MacBook Pros - 13″ MacBook... Read more
New 13-inch 2.9GHz Retina MacBook Pro on sale...
B&H Photo has the 13″ 2.9GHz/512GB Retina MacBook Pro on sale for $1699.99 including free shipping plus NY tax only. Their price is $100 off MSRP, and it’s the lowest price for this model from... Read more
Apple refurbished 2014 MacBook Airs available...
The Apple Store has Apple Certified Refurbished 2014 MacBook Airs available starting at $679. An Apple one-year warranty is included with each MacBook, and shipping is free: - 11″ 1.4GHz/128GB... Read more

Jobs Board

*Apple* Solutions Consultant - Retail Sales...
**Job Summary** As an Apple Solutions Consultant (ASC) you are the link between our customers and our products. Your role is to drive the Apple business in a retail Read more
*Apple* Watch SW Application Project Manager...
**Job Summary** The Apple Watch software team is looking for an Application Engineering Project Manager to work on new projects for Apple . The successful candidate Read more
Engineering Manager for *Apple* Maps on the...
…the Maps App Team get to take part in just about any new feature in Apple Maps, often contributing a majority of the feature work. In our day-to-day engineering work, we Read more
Senior Software Engineer - *Apple* SIM - Ap...
Changing the world is all in a day039s work at Apple . If you love innovation, here039s your chance to make a career of it. You039ll work hard. But the job comes with Read more
Lead *Apple* Solutions Consultant - Retail...
**Job Summary** Job Summary The Lead ASC is an Apple employee who serves as the Apple business manager and influencer in a hyper-business critical Reseller's store Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.