Opinion: Apple mobile hardware's lousy fluid resistance
TweetFollow Us on Twitter

Opinion: Apple mobile hardware's lousy fluid resistance

As a mindless Apple fan boy, I am quick to tout the coolness of Apple products but tend to wink at vulnerabilities.  Sorry about that, but the worst Apple product exceeds the garbage the competition puts out most of the time. 

Today's op-ed piece, however, will blast Apple in a way I never have before. In many respects Apple hardware exceeds the rest of the industry in quality and durability. Apple customer service is generally incredibly helpful and they go the extra mile for customers. Still, there are a couple of areas where improvement could be made.

I read with some degree of empathy about runners who sweated while caring their iPhones in their pockets. They took the moist iPhones back only to be rebuffed by Apple repair service, due to "fluid damage." While it is not a reasonable expectation to go scuba diving with an iPhone, it seems like greater humidity resistance could be achieved across the board. The reason laptops, iPhones and iPads are cool is because unlike desktop computers they can be taken on the road or, in some cases, on the run. The mobile aspect of computing is what has really been a paragon shift in the way we relate to our electronics.

We know the military is interested in iPhone and perhaps the iPad as they allow our forces to link up wirelessly to command and control. Military specifications are much tougher than consumer grade products. While US$15,000 laptops that work underwater might sell to the Army, we know consumers won't pay so much -- and don't need that level of robustness.  

But, some of the things that make hardware less vulnerable to water, shock and even electromagnetic pulses can be adapted from military specs to consumer grade products, without the high price tag. Part of Apple's environmental robustness strategy should be in thinking about it instead of punishing the consumer who has the right to expect a higher level of resistance to fluid damage.

Now the other shoe drops. Recently, my work horse MacBook Pro was examined and sent back to me with screen issues that have to be related to the graphics card, which failed testing in front of me. The genius hooked a box up with two USB cables to two USB ports on my MacBook Pro and ran a diagnostic test on my graphics card. It failed the test. I have one vertical line that went out on my laptop. Not a major problem since it is only in the display and not in the files I create.  But, that is normally repaired under a three-year extended warranty period due to a known issue with GeForce 8600M GT graphic cards.

Two and a half years ago I splashed coffee across the keyboard of my laptop. I wiped it off and turned the laptop upside down and removed the battery as quickly as I could. I waited three days and when I fired it up it was fine. However, the dark stains of the coffee remained on the surfaces of the hard drive cover and the cover of the superdrive.  

I went around and around with Apple and the final disposition of my case is that "since Apple has a policy of bringing repaired product up to 100%, they would have to replace the working hard drive and working SuperDrive in addition to replacing the faulty card." They insist that coffee stains on the exterior of the hard drive and superdrive make them "damaged." I offered to sign a waver that I would not hold Apple responsible for anything but the graphics card that they admit is faulty. They refused and -- unless I am willing to pay over $1,000 to replace a working hard drive, SuperDrive, keyboard, LCD and upper case -- they will not replace the bad graphics card (which is under warranty).

I suggested to the manager of my local Apple store that if a thin layer of plastic sheeting was placed between the key board and the guts of the computer had been installed when the computer was made, it would have reduced damage to the keyboard alone. He said that was a good idea. Well, gee, thanks.

So, at the end of the day they want as much as a new computer to fix my old one. I figure I am a year away from being ready to buy a new MacBook Pro, so I guess I will have to live with a display issue.

This is the first time in 20 years Apple has disappointed me with customer service. While I admit they have a point, it seems like it should be possible to fix what they know is wrong and allow me to sign a waver to not fix what still works. In retrospect I should have opened the laptop and gently washed the coffee off the interior parts. Had the spill been water, there most likely wouldn't be an issue since the amount of fluid was minor and won't leave stains like coffee did.  

How much does this repair policy have to do with insisting on 100% quality on Apple repairs and how much is this about an excuse to avoid warranty repairs if there is any excuse for refusing to help customers with a known issue?

-- Greg Mills

Greg Mills does faux wall art (http://www.gregmills.info/GregMills.info/Home.html) and runs Cottage Industry Solar Shops (http://www.cottageindustrysolar.com/cottageindustrysolar/Home.html).

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Tinderbox 7.0.0 - Store and organize you...
Tinderbox is a personal content management assistant. It stores your notes, ideas, and plans. It can help you organize and understand them. And Tinderbox helps you share ideas through Web journals... Read more
1Password 6.5.5 - Powerful password mana...
1Password is a password manager that uniquely brings you both security and convenience. It is the only program that provides anti-phishing protection and goes beyond password management by adding Web... Read more
Apple Remote Desktop Client 3.9 - Client...
Apple Remote Desktop Client is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users, create detailed software and hardware reports... Read more
Art Text 3.2.2 - $49.99
Art Text is graphic design software specifically tuned for lettering, typography, text mockups and various artistic text effects. Supplied with a great variety of ready to use styles and materials,... Read more
WhatRoute 2.0.15 - Geographically trace...
WhatRoute is designed to find the names of all the routers an IP packet passes through on its way from your Mac to a destination host. It also measures the round-trip time from your Mac to the router... Read more
Sparkle 2.1.1 - $79.99
Sparkle will change your mind if you thought building websites wasn't for you. Sparkle is the intuitive site builder that lets you create sites for your online portfolio, team or band pages, or... Read more
Dash 4.0.1 - Instant search and offline...
Dash is an API documentation browser and code snippet manager. Dash helps you store snippets of code, as well as instantly search and browse documentation for almost any API you might use (for a full... Read more
TextSoap 8.3.2 - Automate tedious text d...
TextSoap can automatically remove unwanted characters, fix up messed up carriage returns, and do pretty much anything else that we can think of to text. Save time and effort. Be more productive. Stop... Read more
Apple Remote Desktop 3.9 - Remotely cont...
Apple Remote Desktop is the best way to manage the Mac computers on your network. Distribute software, provide real-time online help to end users, create detailed software and hardware reports, and... Read more
Paragraphs 1.1.4 - Writing tool just for...
Paragraphs is an app just for writers. It was built for one thing and one thing only: writing. It gives you everything you need to create brilliant prose and does away with the rest. Features... Read more

MUL.MASH.TAB.BA.GAL.GAL (Games)
MUL.MASH.TAB.BA.GAL.GAL 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: ENDLESS UPGRADES. CONSTANT DANGER. ANCIENT WISDOM. BOUNCY BALLS. Launch Sale, 40% OFF for a very limited time!!! MUL.... | Read more »
Dungeon Rushers (Games)
Dungeon Rushers 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: Dungeon Rushers is a 2D tactical RPG combining dungeon crawler’s gameplay and turn based fights. Manage your team, loot dusty... | Read more »
Blasty Bubs is a colorful Pinball and Br...
QuickByte Games has another arcade treat in the works -- this time it's a mishmash of brick breaking and Pinball mechanics. It's called Blasty Bubs, and it's a top down brickbreaker that has you slinging balls around a board. [Read more] | Read more »
Corsola and Heracross are the new region...
Generation 2 finally launched in Pokémon GO, unleashing a brand new batch of Pokémon into the wild. Even before the update went live people were speculating on how to catch elusive Pokémon like the legendary "dogs", Unknown, and whether or not... | Read more »
The Warlock of Firetop Mountain (Games)
The Warlock of Firetop Mountain 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: An epic adventure through a mysterious mountain filled with monsters, magic and mayhem! “...it looks downright... | Read more »
Fantasy MMORPG MU Origin’s receives a hu...
Developer Webzen are looking to take their highly popular fantasy battler MU Origin to the next level this month, with its most ambitious overhaul yet. The latest update introduces the long sought after Server Arena, new treasure dungeons, and much... | Read more »
RPG Djinn Caster (Games)
RPG Djinn Caster 1.0.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.0 (iTunes) Description: SPECIAL PRICE 38% OFF(USD 7.99 -> USD 4.99)!!!A Fantasy Action RPG of far foreign lands! Summon the Djinns and rise to... | Read more »
Alto's Odyssey gets its first trail...
There's finally video evidence of Alto's Odyssey, the follow up to the 2015 App Store hit, Alto's Adventure. It looks just as soothing and atmospheric as Alto's last outing, but this time players will be journeying to the desert. Whereas Alto's... | Read more »
Last week on Pocket Gamer
What’s going on in the wider world of portable gaming? Each week we ask that question of our sister website Pocket Gamer. The PG team covers iOS gaming, just like 148Apps, but it also strays into the world of Android games and handheld consoles... | Read more »
Pokémon GO Generation 2 evolution guide
At long last, Niantic Labs finally unleashed the Generation 2 Pokémon into the wild. Pokémon GO trainers are scrambling to grab up this new set of 80 Pokémon. There are some special new tricks required to catch all of these new beasties, though.... | Read more »

Price Scanner via MacPrices.net

Apple’s New iPad Ads Don’t Address Pro Users’...
Apple launched a new tranche of iPad Pro TV ads last week addressing actual queries and challenges from the Twitterverse, albeit using actors for the visuals. That’s great. As an iPad fan and heavy... Read more
Free Verbum Catholic Bible Study App For iOS
The Verbum mobile app runs on Logos’ powerful Bible software and is an advanced resource for mobile Catholic study. The Verbum app surrounds the Bible with the Tradition. Verbum comes with 15 free... Read more
27-inch Apple iMacs on sale for up to $200 of...
B&H Photo has 27″ Apple iMacs on sale for up to $200 off MSRP, each including free shipping plus NY sales tax only: - 27″ 3.3GHz iMac 5K: $2099.99 $200 off MSRP - 27″ 3.2GHz/1TB Fusion iMac 5K: $... Read more
15-inch 2.2GHz Retina MacBook Pro on sale for...
Amazon has 2015 15″ 2.2GHz Retina MacBook Pros (MJLQ2LL/A) available for $1849.99 including free shipping. Apple charges $1999 for this model, so Amazon’s price is represents a $150 savings. Read more
Apple refurbished iPad Air 2s available start...
Apple has Certified Refurbished iPad Air 2 WiFis available for starting at $319 including free shipping. A standard Apple one-year warranty is included: - 16GB iPad Air 2 WiFi: $319 $60 off original... Read more
Apple refurbished iPad Pros available for up...
Apple has Certified Refurbished 9″ and 12″ Apple iPad Pros available for up to $160 off the cost of new iPads. An Apple one-year warranty is included with each model, and shipping is free: - 32GB 9″... Read more
Apple restocks refurbished 2015 and 2016 13-i...
Apple has Certified Refurbished 2015 and 2016 13″ MacBook Airs available starting at $759. An Apple one-year warranty is included with each MacBook, and shipping is free: - 2016 13″ 1.6GHz/8GB/128GB... Read more
13-inch 2.5GHz MacBook Pro (Apple refurbished...
Apple has Certified Refurbished 13″ 2.5GHz MacBook Pros (MD101LL/A) available for $829, or $270 off original MSRP. Apple’s one-year warranty is standard, and shipping is free: - 13″ 2.5GHz MacBook... Read more
QuickerTek Announces 5TB Apple AC AirPort Tim...
QuickerTek Inc. has announced their new 5TB hard drive upgrade for Apple’s AC AirPort Time Capsule. By customer request, this upgrade also features six external antennas and offers the highest... Read more
Apple Certified Refurbished iMacs available f...
Apple has Certified Refurbished 2015 21″ & 27″ iMacs available for up to $350 off MSRP. Apple’s one-year warranty is standard, and shipping is free. The following models are available: - 21″ 3.... Read more

Jobs Board

*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Manager *Apple* Systems Administration - Pu...
Req ID 3315BR Position Title Manager, Apple Systems Administration Job Description The Manager of Apple Systems Administration oversees the administration and Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Manager *Apple* Systems Administration - Pu...
Req ID 3315BR Position Title Manager, Apple Systems Administration Job Description The Manager of Apple Systems Administration oversees the administration and Read more
*Apple* Technician - nfrastructure (United S...
Let’s Work Together Apple Technician This position is based in Portland, ME Life at nfrastructure At nfrastructure, we understand that our success results from our Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.