Opinion: Apple mobile hardware's lousy fluid resistance
TweetFollow Us on Twitter

Opinion: Apple mobile hardware's lousy fluid resistance

As a mindless Apple fan boy, I am quick to tout the coolness of Apple products but tend to wink at vulnerabilities.  Sorry about that, but the worst Apple product exceeds the garbage the competition puts out most of the time. 

Today's op-ed piece, however, will blast Apple in a way I never have before. In many respects Apple hardware exceeds the rest of the industry in quality and durability. Apple customer service is generally incredibly helpful and they go the extra mile for customers. Still, there are a couple of areas where improvement could be made.

I read with some degree of empathy about runners who sweated while caring their iPhones in their pockets. They took the moist iPhones back only to be rebuffed by Apple repair service, due to "fluid damage." While it is not a reasonable expectation to go scuba diving with an iPhone, it seems like greater humidity resistance could be achieved across the board. The reason laptops, iPhones and iPads are cool is because unlike desktop computers they can be taken on the road or, in some cases, on the run. The mobile aspect of computing is what has really been a paragon shift in the way we relate to our electronics.

We know the military is interested in iPhone and perhaps the iPad as they allow our forces to link up wirelessly to command and control. Military specifications are much tougher than consumer grade products. While US$15,000 laptops that work underwater might sell to the Army, we know consumers won't pay so much -- and don't need that level of robustness.  

But, some of the things that make hardware less vulnerable to water, shock and even electromagnetic pulses can be adapted from military specs to consumer grade products, without the high price tag. Part of Apple's environmental robustness strategy should be in thinking about it instead of punishing the consumer who has the right to expect a higher level of resistance to fluid damage.

Now the other shoe drops. Recently, my work horse MacBook Pro was examined and sent back to me with screen issues that have to be related to the graphics card, which failed testing in front of me. The genius hooked a box up with two USB cables to two USB ports on my MacBook Pro and ran a diagnostic test on my graphics card. It failed the test. I have one vertical line that went out on my laptop. Not a major problem since it is only in the display and not in the files I create.  But, that is normally repaired under a three-year extended warranty period due to a known issue with GeForce 8600M GT graphic cards.

Two and a half years ago I splashed coffee across the keyboard of my laptop. I wiped it off and turned the laptop upside down and removed the battery as quickly as I could. I waited three days and when I fired it up it was fine. However, the dark stains of the coffee remained on the surfaces of the hard drive cover and the cover of the superdrive.  

I went around and around with Apple and the final disposition of my case is that "since Apple has a policy of bringing repaired product up to 100%, they would have to replace the working hard drive and working SuperDrive in addition to replacing the faulty card." They insist that coffee stains on the exterior of the hard drive and superdrive make them "damaged." I offered to sign a waver that I would not hold Apple responsible for anything but the graphics card that they admit is faulty. They refused and -- unless I am willing to pay over $1,000 to replace a working hard drive, SuperDrive, keyboard, LCD and upper case -- they will not replace the bad graphics card (which is under warranty).

I suggested to the manager of my local Apple store that if a thin layer of plastic sheeting was placed between the key board and the guts of the computer had been installed when the computer was made, it would have reduced damage to the keyboard alone. He said that was a good idea. Well, gee, thanks.

So, at the end of the day they want as much as a new computer to fix my old one. I figure I am a year away from being ready to buy a new MacBook Pro, so I guess I will have to live with a display issue.

This is the first time in 20 years Apple has disappointed me with customer service. While I admit they have a point, it seems like it should be possible to fix what they know is wrong and allow me to sign a waver to not fix what still works. In retrospect I should have opened the laptop and gently washed the coffee off the interior parts. Had the spill been water, there most likely wouldn't be an issue since the amount of fluid was minor and won't leave stains like coffee did.  

How much does this repair policy have to do with insisting on 100% quality on Apple repairs and how much is this about an excuse to avoid warranty repairs if there is any excuse for refusing to help customers with a known issue?

-- Greg Mills

Greg Mills does faux wall art (http://www.gregmills.info/GregMills.info/Home.html) and runs Cottage Industry Solar Shops (http://www.cottageindustrysolar.com/cottageindustrysolar/Home.html).

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Microsoft Office 2016 15.25 - Popular pr...
Microsoft Office 2016 - Unmistakably Office, designed for Mac. The new versions of Word, Excel, PowerPoint, Outlook and OneNote provide the best of both worlds for Mac users - the familiar Office... Read more
FileZilla 3.21.0 - Fast and reliable FTP...
FileZilla (ported from Windows) is a fast and reliable FTP client and server with lots of useful features and an intuitive interface. Version 3.21.0: Fixed Vulnerabilities Fixed a string format... Read more
Fantastical 2.2.5 - Create calendar even...
Fantastical 2 is the Mac calendar you'll actually enjoy using. Creating an event with Fantastical is quick, easy, and fun: Open Fantastical with a single click or keystroke Type in your event... Read more
The Hit List 1.1.26 - Advanced reminder...
The Hit List manages the daily chaos of your modern life. It's easy to learn - it's as easy as making lists. And it's powerful enough to let you plan, then forget, then act when the time is right.... Read more
Typinator 6.10 - Speedy and reliable tex...
Typinator turbo-charges your typing productivity. Type a little. Typinator does the rest. We've all faced projects that require repetitive typing tasks. With Typinator, you can store commonly used... Read more
EtreCheck 3.0.2 - For troubleshooting yo...
EtreCheck is an app that displays the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to... Read more
FileZilla 3.21.0 - Fast and reliable FTP...
FileZilla (ported from Windows) is a fast and reliable FTP client and server with lots of useful features and an intuitive interface. Version 3.21.0: Fixed Vulnerabilities Fixed a string format... Read more
EtreCheck 3.0.2 - For troubleshooting yo...
EtreCheck is an app that displays the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to... Read more
Microsoft Office 2016 15.25 - Popular pr...
Microsoft Office 2016 - Unmistakably Office, designed for Mac. The new versions of Word, Excel, PowerPoint, Outlook and OneNote provide the best of both worlds for Mac users - the familiar Office... Read more
Typinator 6.10 - Speedy and reliable tex...
Typinator turbo-charges your typing productivity. Type a little. Typinator does the rest. We've all faced projects that require repetitive typing tasks. With Typinator, you can store commonly used... Read more

Bowmasters tips, tricks and hints
At least for this writer, archery was one of the more pleasant surprises of the 2016 Rio Olympics. As opposed to target shooting with guns, which was dreadfully boring, watching people shoot arrows at targets was pretty darn cool. [Read more] | Read more »
Best apps for watching live TV
The Olympics have come and gone, leaving nearly everyone in a temporary state of "What the heck am I going to watch on TV right now?" Besides old reruns of Golden Girls, but that goes without saying. [Read more] | Read more »
What is Flip Diving, and why has it take...
Move over Pokemon GO. There's a new king in town, and it's "the world's #1 cliff diving game." [Read more] | Read more »
5 places where Pokemon GO is still numbe...
In the U.S., the bloom is off the Pokemon Go rose ever so slightly. It's still doing great, sitting atop the top grossing chart as it has for some time, but it's no longer among the top 10 free apps in downloads, possibly because darn near... | Read more »
Madden NFL Mobile: How defense has chang...
Saying that defense is not a priority in Madden NFL Mobile is a bit of an understatement. In asynchronous head-to-head play, you don't take control of your defenders at all, as the AI manages them while your opponent plays offense. When it's your... | Read more »
Feed Hawk (News)
Feed Hawk 1.0.1 Device: iOS Universal Category: News Price: $2.99, Version: 1.0.1 (iTunes) Description: Feed Hawk makes it easy to subscribe to the RSS feed of the website you are visiting. From within Safari, simply open a share... | Read more »
Reigns character guide: Who's who i...
Know your foes. Keep your friends close, but your enemies closer. And there are probably some other cliches that would apply to your perilous spot on the throne in Reigns as well. [Read more] | Read more »
Match 3 puzzler Small Lime is now availa...
Set to hit Android and IOS on the 17th August, Small Lime is the newest match 3 mobile game, and hopes to throw something a little different into the mix. If you love match 3 puzzles, but are tired of the same old ideas being re-hashed again and... | Read more »
Deus Ex GO tips, tricks, and hints
When Square Enix Montreal first hit us with Hitman GO,it was seen as a clever board game twist on a property that you wouldn't normally think would fit that kind of format. Lara Croft GOexpanded things even further while keeping some of the same... | Read more »
Leap of Fate (Games)
Leap of Fate 1.0 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0 (iTunes) Description: *** Minimum hardware: iPad 4, iPad mini 2, iPhone 5s. *** | Read more »

Price Scanner via MacPrices.net

Typinator 6.10 comes with 50 improvements – G...
Ergonis Software today announced release of Typinator 6.10, a new version of their text expander utility for macOS. Typinator 6.10 comes with 50 improvements, including new features, compatibility... Read more
Taxi Sim 2016 Puts Users Behind the Wheel in...
Ovilex Soft today announces Taxi Sim 2016, an update to their ultra-realistic 3D driving simulator app for iOS and Android devices — literally a global event what with the company’s nearly 450,000... Read more
11-inch 1.6GHz/128GB MacBook Air on sale for...
Amazon has the current-generation 11″ 1.6GHz/128GB MacBook Air (sku MJVM2LL/A) on sale for $788 for a limited time. Their price is $111 off MSRP, and it’s the lowest price available for this model. Read more
Apple refurbished Mac minis available for up...
Apple has Certified Refurbished Mac minis available starting at $419. Apple’s one-year warranty is included with each mini, and shipping is free: - 1.4GHz Mac mini: $419 $80 off MSRP - 2.6GHz Mac... Read more
Apple refurbished 13-inch Retina MacBook Pros...
Apple has Certified Refurbished 13″ Retina MacBook Pros available for up to $270 off the cost of new models. An Apple one-year warranty is included with each model, and shipping is free: - 13″ 2.7GHz... Read more
12-inch 32GB and 128GB WiFi iPad Pros on sale...
B&H Photo has 12″ 32GB & 128GB WiFi Apple iPad Pros on sale for up to $70 off MSRP, each including free shipping. B&H charges sales tax in NY only: - 12″ Space Gray 32GB WiFi iPad Pro: $... Read more
Apple refurbished 11-inch MacBook Airs availa...
Apple has Certified Refurbished 11″ MacBook Airs (the latest models), available for up to $170 off the cost of new models. An Apple one-year warranty is included with each MacBook, and shipping is... Read more
WaterField Launches Kickstarter for Intrepid...
San Francisco based WaterField Design have announced their first Kickstarter campaign for the one-of-a-kind Intrepid iPhone Travel Wallet. The all-new design includes iPhone play-through capability... Read more
Five of Top 10 Worldwide Mobile Phone Vendors...
Global sales of smartphones to end users totaled 344 million units in the second quarter of 2016, a 4.3 percent increase over the same period in 2015, according to Gartner, Inc. Overall sales of... Read more
DriveSavers Offers $300 Off Data Recovery Ser...
DriveSavers, with more than 30 years of experience recovering photos, videos, contact lists, financial records and other important data that may have been kept on devices damaged or even destroyed by... Read more

Jobs Board

*Apple* Retail - Multiple Positions Germanto...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Professional Learning Specialist - A...
# Apple Professional Learning Specialist Job Number: 51234379 Portland, Maine, Maine, United States Posted: Aug. 18, 2016 Weekly Hours: 40.00 **Job Summary** The Read more
Lead *Apple* Solutions Consultant - Apple (...
# Lead Apple Solutions Consultant Job Number: 51218465 Richmond, VA, Virginia, United States Posted: Aug. 18, 2016 Weekly Hours: 40.00 **Job Summary** The Lead ASC Read more
*Apple* Solutions Consultant - Apple (United...
# Apple Solutions Consultant Job Number: 51218534 Pleasant Hill, California, United States Posted: Aug. 18, 2016 Weekly Hours: 40.00 **Job Summary** As an Apple Read more
*Apple* Retail - Multiple Positions Chestnut...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.