The travel season is almost here. Free Wi-Fi at cafes, airports, restaurants and city streets is used by almost everyone who’s traveling – but how many people take an extra step to make sure their browsing is not only convenient, but also safe?
A new study from Juniper Research (www.juniperresearch.com) has found that chatbots will redefine the customer service industry, with healthcare and banking sectors set to benefit the most. The new research forecasts that chatbots will be responsible for cost savings of over $8 billion per annum by 2022, up from $20 million this year.
Read MoreAccording to a new market research report by MarketsandMarkets (www.marketsandmarkets.com), the market size for the Internet of Things (IoT) operating system market will grow from $289.2 million in 2017 to $1,721.3 Million by 2022, at a compound annual growth rate (CAGR) of 42.9%.
Read MoreBy Taran Volckhausen, Contributing Editor at Vector
Moore’s Law, which states that processing speeds will double every two years as we cram more and more silicon transistors onto chips, has been faltering since the early 2000s when the law started to run up against fundamental limitations presented by the laws of thermodynamics.
Read MoreOrganizations need to rethink traditional approaches to customer experience management according to a new study sponsored by Axway (www.axway.com), “a catalyst for transformation,” in partnership with IDC, a provider of global IT research and advice.
The study found that despite customer experience being the top digital initiative for organizations, 69% have yet to implement a single view of the customer.
The study surveyed more than 600 senior executives in IT, digital and customer experience roles at the largest global enterprises across the U.S., Europe and Asia.