RESCUECOM, which provides computer repair and computer support, has released its “2012 Q2 Computer Reliability Report.” And the company says Apple has taken some hits.
“Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable,” says RESCUE.COM CEO David Milman. “While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits.”
RESCUECOM’s report includes all manufacturers with a market share of at least 1%. The Computer Reliability Report scores for 2012 Q2 are: Samsung (422); Lenovo/IBM (255); Asus (159); Apple (130); Toshiba (117); HP/Compaq (109); Dell (79); Sony (49); and Acer (28).
RESCUECOM defines reliability as the physical reliability of the computers plus the after the sale computer support of the manufacturers. The Computer Reliability Score is based on U.S. computer market share compared to RESCUE.COM’s computer repair share. By the company’s estimates, Apple has 11.6% of the U.S. market share.