Excel Software (http://www.excelsoftware.com) has updated LicenseSupport for Mac OS X — which consists of a desktop application used by a customer support person and an application programming interface to the Safe Activation server — to version 2.0.

Safe Activation is an online  activation service that works with software protection and licensing tools including QuickLicense, DocProtect, AppProtect and LicenseSupport.  LicenseSupport 2.0 adds enhancements to the programming interface for the new Safe Activation Service 3.

A software vendor can use LicenseSupport to manage customer licenses for protected applications and documents. With modest technical skills, a customer support  person can provide an activation code, reset a license, block an activated license before issuing a refund or change the number of allowed activations for a serial number, according to the folks at Excel Software.

LicenseSupport can be used directly with a customer running a protected application or document. It also works indirectly through the Safe Activation server. This  task-oriented tool prompts the customer support person for the required information and generates a license code to support a customer by phone, email or web.  LicenseSupport stores customer records, maintains an historical log of support activities, provides integrated email support and presents a secure login process.

Customer data including custom fields can be edited, searched, imported, exported or added from a Safe Activation generated email message. By integrating customer  data, license commands and historical logs, LicenseSupport can optimize the support process for a specific customer license based on the Serial Number.

LicenseSupport 2.0 costs US$395 for a single user license. The site license edition allows any  support representative on a vendor network to access the customer license data. The product includes a printed and PDF user guide.