Bomgar — which specializes in secure, appliance-based remote support solutions — has introduced what it says is the first collaborative remote support representative console designed for the iPad.

The new Bomgar iPad Representative (Rep) Console allows IT support technicians to access, view and fix a remote computer or mobile device directly from their iPad or iPad 2. It also allows support technicians to work on multiple remote support sessions at once, plus invite other in-house and external support reps to simultaneously collaborate on the same session.

The Bomgar iPad Representative (Rep) Console doesn’t require the person being supported to have pre-installed software on their device or be part of a pre-defined “buddy list” to receive support. Technicians can provide support to anyone in virtually any location using their iPad. Finally, the iPad Rep Console works in conjunction with the Bomgar appliance, making it the only iPad remote support solution that doesn’t pass session information through a third-party server, keeping sensitive data safe and sound behind a company’s firewall, according to Nathan McNeill, co-founder and VP of product strategy at Bomgar.

The Bomgar iPad Rep Console will be available to all Bomgar customers this summer 2011. For more information and to watch a video demo, go to .