3/15/07 – Chicago, IL – MOST Training & Consulting announces the
immediate availability of Mac HelpMate 2 with Auto HelpMate, its
zero-configuration cross- platform screen sharing and control
solution. Auto HelpMate allows a consultant or support professional
or IT Manager to initiate screen sharing from a secure web site in 60
seconds with or without a user logged into the machine, making it the
ultimate support solution for servers or mobile professionals who
can’t always be available but leave their computer on and connected
to the Internet. Offering the same capabilities as well
known-commercial alternatives at a fraction of the cost, Auto
HelpMate can be a windfall for technical support professionals who
support Macs and Windows computers in multiple physical locations.
Mac HelpMate 2 now includes a MHMQC (Mac HelpMate QuickConnect) menu
item, so that all end users need do is choose “share my screen” from
the menu bar on their Desktop, or toggle Auto HelpMate off or on for
Mac HelpMate 2 with Auto HelpMate requires Mac OS X 10.3 or higher.
Its Windows equivalent, Win HelpMate, requires Windows 2000 or XP.
Mac HelpMate works easily through firewalls and routers. It’s not
necessary to know the TCP/IP address of a computer sharing its screen
to control it nor is it necessary to change any network settings.
This makes Mac and Auto HelpMate an ideal solution for mobile
professionals and technical support pros that constantly move from
one network to another such as airplanes, hotspots, hotels or even
cell phone connections. All Auto HelpMate and Mac HelpMate network
traffic is secured with industry-standard SSL or Blowfish encryption.
“We got rid of the slow and mediocre Netopia eCare remote control
software and replaced it with a very cool program called “Mac
HelpMate.” It’s not only faster than eCare, it does a lot more,” says
Bob “Dr. Mac” Levitus, Head of Dr. Mac Consulting.
“I can now offer my clients on-demand help wherever they are, whether
or not I have set them up with Apple Remote Desktop (which is
requires a VPN and an admin license for each site) or Timbuktu (which
has to be licensed on each computer) and it is very simple for my end
users,” says Allen Hancock of Baton Rouge, a certified member of the
Apple Consultant’s Network, “. . . and now, with Auto HelpMate, I can
remotely assist my roadwarrior clients no matter where they are!”
“I’ve used Mac HelpMate with almost all my clients, and while many of
them have used Timbuktu or PC Anywhere before, they are all shocked
at the speed and the ease of use of Mac HelpMate,” reports Andrew
Zipkes from dataLAB in Brooklyn, NY.
An annual subscription of $600 or monthly subscription of $79 is
required to access the Auto HelpMate Connection Manager and Mac
HelpMate remote control capability. Members of select Macintosh
professional organizations such as the Apple Consultants Network
(ACN) and Apple Resellers are entitled to a discounted subscriptions.
Mac HelpMate Professional also enables the subscriber to personalize
unlimited copies of the application with their own URL and graphic.
This makes Mac HelpMate a perfect calling card for consultants and
support professionals. Mac HelpMate also allows clients to directly
email their techs with problem reports or system profiles, a great
solution if there is a problem with e-mail delivery.
About MOST Training & Consulting
MOST Training & Consulting, is a nationally-recognized provider of
Mac OS X IT workshops at its training center in Chicago and all over
the country at customer sites. MOST IT also provides provides
professional services for those customers since 2001. Mac HelpMate,
Win HelpMate and Auto HelpMate are an outgrowth of that real-world
Mac HelpMate home page:
For more information on Mac HelpMate or MOST Training and Consulting,
Please contact Gabriel Caskey, Sales Manager, Gabriel [at]
Macworkshops.com or call 773-506-2100 x128.