– New Millennium Technology and 100% Industry Veteran Experts Offer
Macintosh Software Training and Technical Support Like Never Before –

EXCELSIOR, Minn., January 31, 2005 – Bob “Dr. Mac” LeVitus today announced t=
Grand Opening of Doctor Mac Direct, a new service for troubleshooting,
support and training on any Macintosh=AE software issue.

For the first time today, Doctor Mac Direct’s web site and switchboard are
taking support requests at ( and 1-877-DrMac=
(1-877-376-2248). Now any Macintosh user can request a Macintosh expert’s h=
and receive phone support or use a revolutionary web-based control method th=
allows the Mac expert to see and work on the problem remotely. Doctor Mac
also offers online interactive training, assistance with system migration,
pre-purchase buying advice, and more.

“Doctor Mac Direct provides Mac tech support, troubleshooting and training w=
high-level expertise and efficiency never experienced before, all due to our
experts and unique technology,” stated Bob LeVitus, founder of Doctor Mac
Direct. “We have a crew of the most technically savvy experts ever assembled=
consisting of industry veterans, hand-selected by Ted Landau and myself. Our
unique web-enabled remote control technology makes servicing a call very
efficient and eliminates frustration for the person requesting help. I’m
pleased to open the doors of Doctor Mac Direct for ‘mouse calls’ like you’ve
never experienced before!”

Doctor Mac Direct’s experts use an incident-appropriate combination of
telephone, email and a unique web-enabled control software system to
with Macintosh users based on their needs and connectivity situation. Macint=
users with a broadband connection can install a plug-in for Safari that allo=
Doctor Mac Direct experts to see their screen and move their mouse for quick=
problem solving, migration help or training.

Hand-selected industry veterans comprise the staff of Doctor Mac Direct expe=
who use jargon-free language to help users track down and resolve problems,
conduct personal training or offer advice. Troubleshooting guru, Ted Landau,
leads the team of experts. Doctor Mac Direct services are available for any
issue related to Mac OS X or Classic Mac system software, Apple software or
third-party software. Doctor Mac Direct experts will also help Mac users
systems or transition to Mac OS X.

Starting today, Macintosh users can call, toll-free, 1-877-DrMac4U
(1-877-376-2248) or visit ( to request Docto=
Mac Direct expert’s help, training and advice. Requests will be answered
with an
estimated time, cost, matched expert and proposed appointment. Problem
resolution prices start at $30 for a quarter-hour resolution. Doctor Mac Dir=
guarantees resolution in the time estimated or will continue working toward
resolution at no additional cost.

About Doctor Mac Direct
Doctor Mac Direct, LLC is the world’s first independent online remote
troubleshooting, technical support and training service for the Macintosh.
Focused on high-quality Macintosh consulting, the service is staffed by
hand-selected industry veteran experts who use a combination of technology
including phone, email and web-enabled, remote control software to fix any
Macintosh or third-party software problem. Headquartered in Excelsior, Minn=
Doctor Mac Direct is a privately held Corporation. For additional informati=
contact Doctor Mac Direct, LLC at 877-DrMac4U (877-376-2248) or visit