MacsDesign Studio Releases Web Help Desk 5.6
Powerful Object Oriented Software for Technical Support

FREMONT, CA – May 23, 2002 – MacsDesign Studio today released Web Help Desk
5.6, a powerful web application for technical support designed for
education and small to medium sized business customers. Built with the
industry’s most powerful and mature application server, WebObjects 5.1 from
Apple Computer, Web Help Desk 5.6 offers an intuitive web interface and an
excellent feature set for both end users and support technicians. This
latest update includes:

– Enhanced ticketing logic using new Tech Groups and Location Groups
– New graphic reports for Tech Groups and Location Groups
– Improved searching and sorting for job tickets and assets
– FAQ search by keyword
– Customizable, dynamic PDF Asset report creation
– Detailed Job Ticket download in PDF
– LDAP option for authentication and lookup of Client data

Next Generation Web Application

Unlike scripted web applications based on technologies such as ASP or PHP,
Web Help Desk uses Java- objects to manage your clients, assets and job
tickets. This modular, object-oriented foundation provides a rich, flexible
and extensible architecture that scripted applications cannot match.
Because Web Help Desk is written in Java, it can run on any operating
system with Java 2 SE installed. Supported platforms include MacOS X
Server, Windows 2000/XP, and Solaris 8.

Web Help Desk Features

– Finely crafted web interface with an Aqua look and feel

– Intelligent business logic for job assignments based on location, problem
type and load balancing

– Asset management, including the ability to group assets into parent/child
relationships and purchase order management

– E-mail notifications of new jobs, job updates, and cancellations for both
end users and support technicians

– Optional, configurable e-mail reminders for overdue jobs

– Graphic reporting of common job ticket statistics for technicians and

– Dynamic PDF reports for both Assets and Job Tickets

– Categorized, searchable Frequently Asked Questions module for end user
self-help on commonly asked questions

Availability and Pricing

Web Help Desk 5.6 is available now directly from MacsDesign Studio. Pricing
for corporate customers ranges from $3000 – $7500, while
education/government pricing ranges from $2000 – $5000. Upgrades are free
for all current Web Help Desk 5.x licensees. An online demo is available at