FacetCorp (http://www.facetcorp.com) has launched version 6 of FacetPhone, the business phone system that runs on Mac OS X. This release includes a mobile app, new call center functionality, enhanced reporting capabilities and computer telephony integration with more applications.
The mobile app is initially only available for iOS devices. It provides many of the unified communications capabilities that are in the FacetPhone computer user interface. These include a list of users showing their status and location, instant messaging, visual call control and visual voice mail management. The app also provides sophisticated soft phone capabilities that go beyond other soft phones. For example, users can turn recording on and off during a call and managers can monitor and barge-in on calls from the app.
Call center support now includes queue priorities and skills based call routing. This allows call...| Read more »