Greg's Bite: Carrier IQ info
TweetFollow Us on Twitter

Greg's Bite: Carrier IQ info

Posted by Greg Mills

I contacted Apple Media Relations Thursday morning requesting comment on the Carrier IQ privacy issue on Apple products and got a phone call back with an official statement from Apple, at 4:30 Central time. This is Apple's Official Statement on Carrier IQ:

"We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so."

Apple iOS users can turn off diagnostic software on their devices. Go into the Settings menu and follow these instructions. On an iPhone or iPad with the 3G radio, turning the Carrier IQ software off is very simple. Go to Settings/General/About/Diagnostic and Usage, then select either Automatically Send or Do Not Send. Done deal, no information will be collected or sent. Doing this with an Android phone requires using a large hammer and a concrete floor and sweeping up the resulting mess.

What we know now:

The Carrier IQ diagnostic software seems able to either collect and report on every single keystroke, app, phone call and text message that is entered on certain smart phones before it is even sent or be much more limited in what it does. It also can be opt in or opt out depending on what the networks and handset makers decide. See http://www.geek.com/articles/mobile/security-researcher-responds-to-carr... .

Sprint and AT&T have admitted they use the Carrier IQ diagnostic software service whereas Verizon denies they are involved in the newest mobile privacy scandal. See http://www.CarrierIQ.com for a scary countdown of the smartphones that have Carrier IQ software on them.

The Carrier IQ Keystroke Logger found on Android Phones and almost all other phones as well may have been added by the cellular networks before they sell the phone or simply baked into the operating system by the people who write the operating systems. RIM has already denied they have had anything to do with putting Carrier IQ on their various Berries.

I have been unable to get any new information on Microsoft's Mobile OS or Nokia's older OS, Symbian, but rumors are that Nokia is one of the companies that uses the key logger software. Android as an OS seems to be the worst offender as the Carrier IQ software on Android is fully functioning and has no easy way to be turned off. Google seems to be front and center in this most recent privacy flap.

The legality of the phone handset makers installing the key logger, the carriers in adding the software and the Carrier IQ company in collecting the data is very close to felony criminal wiretapping activity. Some legal experts think class action lawsuits and even criminal charges might put Carrier IQ company out of business and perhaps put those responsible in jail. Carrier IQ may have violated federal wiretap laws with penalties of up to US$150,000 per violation! The wiretap issue will be related to the data being general or specific for a certain individual. But, in any case, it feels like I ought to know what is encoded in my iPhone and what it does. Apple has done that, in my opinion, very quickly.

Wow, if only Congress was so fast in other issue. US Senator Al Franken, an outspoken mobile privacy critic has demanded that Carrier IQ CEO Larry Lenhart provide specific information about how the keystroke software is used. Senator Franken is quoted as saying "Consumers need to know that their safety and privacy are being protected by the companies they trust with their sensitive information." He said in a statement, "The revelation that the locations and other sensitive data of millions of Americans are being secretly recorded and possibly transmitted is deeply troubling."

The Privacy and Security statement at the Carrier IQ web site states:

Carrier IQ enables mobile operators, mobile device manufacturers, application vendors and other participants in the Mobile Ecosystem to deliver high quality products and services, based on what you want, where you want and to work and perform the way you expect.

In providing our products and services, Carrier IQ enables our customers to gather information on Mobile User Experiences. Carrier IQ's products were developed from inception to respect and protect user privacy and security. We have established "Best Practices" approach to privacy and security. Our products are designed and configured to work within the privacy policies of our end customers and include functions such as anonymization and encryption. When Carrier IQ's products are deployed, data gathering is done in a way where the end user is informed or involved.

With deployment on over 130 million phones globally, we have considerable experience in protecting the privacy of the end user and doing so in a highly secure manner. Information transmitted from enabled mobile devices is stored in a secure data center facility that meets or exceeds industry best practice guidelines for security policies and procedures.

Our data gathering and data storage policies are built from industry best practice. Our products allow us to address privacy & security requirements that vary country-by-country and customer-by-customer. There are a variety of techniques involved in protection of privacy and in implementation of security policy, including anonymization of certain user-identifiable data, aggregation of data and encryption of data, etc.

We work in partnership with our customers to ensure compliance with their data collection and protection policies. While much of the data we gather data is already available through alternate methods, we make it more efficient and useful – aimed at improving products, services and quality for the end user.

An interesting side note: the Wiki leaks gadfly with the white hair stated that as many as 150 organizations have access to you data already including governments. It feels like you might as well walk around with a flashing strobe light on your head and a loud speaker spewing out everything that happens on your smart phone. Not a nice feeling at all. This is sure to generate a lot of buzz. I will try to keep readers up to date on the most important information as it becomes available.

FaceBook has recently settled with the FTC on violating user privacy, Apple got busted for the location data "bug" and now secret keystroke software is found on potentially the majority of smartphones in use. My wife's throwaway TracPhone is looking more secure than my iPhone all the time.

That is Greg's Bite out of Carrier IQ's hide.

 
AAPL
$100.96
Apple Inc.
-0.83
MSFT
$47.52
Microsoft Corpora
+0.84
GOOG
$596.08
Google Inc.
+6.81

MacTech Search:
Community Search:

Software Updates via MacUpdate

Chromium 37.0.2062.122 - Fast and stable...
Chromium is an open-source browser project that aims to build a safer, faster, and more stable way for all Internet users to experience the web. FreeSMUG-Free OpenSource Mac User Group build is... Read more
Attachment Tamer 3.1.14b9 - Take control...
Attachment Tamer gives you control over attachment handling in Apple Mail. It fixes the most annoying Apple Mail flaws, ensures compatibility with other email software, and allows you to set up how... Read more
Duplicate Annihilator 5.0 - Find and del...
Duplicate Annihilator takes on the time-consuming task of comparing the images in your iPhoto library using effective algorithms to make sure that no duplicate escapes. Duplicate Annihilator detects... Read more
jAlbum Pro 12.2 - Organize your digital...
jAlbum Pro has all the features you love in jAlbum, but comes with a commercial license. With jAlbum, you can create gorgeous custom photo galleries for the Web without writing a line of code!... Read more
jAlbum 12.2 - Create custom photo galler...
With jAlbum, you can create gorgeous custom photo galleries for the Web without writing a line of code! Beginner-friendly, with pro results Simply drag and drop photos into groups, choose a design... Read more
Quicken 2015 2.0.4 - Complete personal f...
Quicken 2015 helps you manage all your personal finances in one place, so you can see where you're spending and where you can save. Quicken automatically categorizes your financial transactions,... Read more
iMazing 1.0 - Complete iOS device manage...
iMazing (formerly DiskAid) is the ultimate iOS device manager with capabilities far beyond what iTunes offers. With iMazing and your iOS device (iPhone, iPad, or iPod), you can: Copy music to and... Read more
Xcode 6.0.1 - Integrated development env...
Apple Xcode is Apple Computer's integrated development environment (IDE) for OS X. The full Xcode package is free to ADC members and includes all the tools you need to create, debug, and optimize... Read more
Apple Safari 7.1 - Apple's Web brow...
Apple Safari in OS X Mavericks brings you all-new ways to find and enjoy the best of the web. It works with iCloud to give you a seamless browsing experience across all your devices. It looks out for... Read more
Delivery Status 6.1.2 - Check delivery s...
Delivery Status displays delivery status of packages for a variety of shipment services. Can't wait for your packages to arrive? Don't waste your time checking the site constantly, just open this all... Read more

Latest Forum Discussions

See All

Avenged Sevenfold’s Hail To The King: De...
Avenged Sevenfold’s Hail To The King: Deathbat is Coming to iOS on October 16th Posted by Jessica Fisher on September 19th, 2014 [ permalink ] Just in time for Halloween, on October 16 Avenged Sevenfold will be launching | Read more »
Talisman Has Gone Universal – Can Now be...
Talisman Has Gone Universal – Can Now be Played on the iPhone Posted by Jessica Fisher on September 19th, 2014 [ permalink ] | Read more »
Tap Army Review
Tap Army Review By Jennifer Allen on September 19th, 2014 Our Rating: :: SHOOT EM ALLUniversal App - Designed for iPhone and iPad Mindless but fun, Tap Army is a lane-based shooter that should help you relieve some stress.   | Read more »
Monsters! Volcanoes! Loot! Epic Island f...
Monsters! Volcanoes! Loot! | Read more »
Plunder Pirates: Tips, Tricks, Strategie...
Ahoy There, Seadogs: Interested in knowing our thoughts on all this plundering and pirating? Check out our Plunder Pirates Review! Have you just downloaded the rather enjoyable pirate-em-up Plunder Pirates and are in need of some assistance? Never... | Read more »
Goat Simulator Review
Goat Simulator Review By Lee Hamlet on September 19th, 2014 Our Rating: :: THE GRUFFEST OF BILLY GOATSUniversal App - Designed for iPhone and iPad Unleash chaos as a grumpy goat in this humorous but short-lived casual game.   | Read more »
A New and Improved Wunderlist is Here fo...
A New and Improved Wunderlist is Here for iOS 8 Posted by Jessica Fisher on September 19th, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Evernote Update for iOS 8 Adds Web Clipp...
Evernote Update for iOS 8 Adds Web Clipping, Quick Notes, and More Posted by Ellis Spice on September 19th, 2014 [ permalink ] | Read more »
Apple Names Ultimate Productivity Bundl...
Apple Names Ultimate Productivity Bundle by Readdle as the Essential Bundle on the App Store Posted by Jessica Fisher on September 19th, 2014 [ permalink | Read more »
SpeedyPups Review
SpeedyPups Review By Jennifer Allen on September 19th, 2014 Our Rating: :: NEAR MISSiPhone App - Designed for the iPhone, compatible with the iPad Despite the Sonic the Hegehog undertones, SpeedyPups isn’t quite a success. But it... | Read more »

Price Scanner via MacPrices.net

Mac Pros available for up to $260 off MSRP
Adorama has Mac Pros on sale for up to $260 off MSRP. Shipping is free, and Adorama charges sales tax in NY & NJ only: - 4-core Mac Pro: $2839.99, $160 off MSRP - 6-core Mac Pro: $3739.99, $260... Read more
13-inch 2.6GHz/256GB Retina MacBook Pros avai...
B&H Photo has the 13″ 2.6GHz/256GB Retina MacBook Pro on sale for $1379 including free shipping plus NY sales tax only. Their price is $120 off MSRP. Read more
Previous-generation 15-inch 2.0GHz Retina Mac...
B&H Photo has leftover previous-generation 15″ 2.0GHz Retina MacBook Pros now available for $1599 including free shipping plus NY sales tax only. Their price is $400 off original MSRP. B&H... Read more
21″ 2.7GHz iMac available for $1179, save $12...
Adorama has 21″ 2.7GHz Hawell iMacs on sale for $1179.99 including free shipping. Their price is $120 off MSRP. NY and NJ sales tax only. Read more
iOS 8 Adoption Rate Slower than iOS 7, 6, Hit...
Apple began pushing out iOS 8 updates to eligible devices around 1pm ET on September 17, 2014. However, unlike with iOS 7, which boasted a wide variety of differences from its predecessor iOS 6, in... Read more
LIkely Final Definitive OS X 10.9.5 Mavericks...
Apple has released what will almost certainly be the last incremental version number update of OS X 10.9 Mavericks (save for futire security updates) before OS X 10.10 Yosemite is released next month... Read more
Fingerprints, Apple Pay and Identity Theft Wa...
On Sep 9th, CEO Tim Cook unveiled Apple Pay, along with the new iPhone 6 and iWatch. Apple Pay is a newly developed technology that utilizes a near field communication (NFC) to enable customer... Read more
Amazon Introduces Two All-New Kindles
Amazon on Thursday introduced the 7th generation of its Kindle dedicated e-reader device: Kindle Voyage, its top-of-the-line e-reader, and the new $79 Kindle, with a 20% faster processor, twice the... Read more
Save up to $300 on the price of a new Mac wit...
Purchase a new Mac or iPad at The Apple Store for Education and take up to $300 off MSRP. All teachers, students, and staff of any educational institution qualify for the discount. Shipping is free,... Read more
13-inch 2.8GHz Retina MacBook Pro available f...
B&H Photo has the new 2014 13″ 2.8GHz Retina MacBook Pro on sale for $1699.99 including free shipping plus NY sales tax only. They’ll also include free copies of Parallels Desktop and LoJack for... Read more

Jobs Board

Project Manager, *Apple* Financial Services...
**Job Summary** Apple Financial Services (AFS) offers consumers, businesses and educational institutions ways to finance Apple purchases. We work with national and Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.