Greg's Bite: Carrier IQ info
TweetFollow Us on Twitter

Greg's Bite: Carrier IQ info

Posted by Greg Mills

I contacted Apple Media Relations Thursday morning requesting comment on the Carrier IQ privacy issue on Apple products and got a phone call back with an official statement from Apple, at 4:30 Central time. This is Apple's Official Statement on Carrier IQ:

"We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so."

Apple iOS users can turn off diagnostic software on their devices. Go into the Settings menu and follow these instructions. On an iPhone or iPad with the 3G radio, turning the Carrier IQ software off is very simple. Go to Settings/General/About/Diagnostic and Usage, then select either Automatically Send or Do Not Send. Done deal, no information will be collected or sent. Doing this with an Android phone requires using a large hammer and a concrete floor and sweeping up the resulting mess.

What we know now:

The Carrier IQ diagnostic software seems able to either collect and report on every single keystroke, app, phone call and text message that is entered on certain smart phones before it is even sent or be much more limited in what it does. It also can be opt in or opt out depending on what the networks and handset makers decide. See http://www.geek.com/articles/mobile/security-researcher-responds-to-carr... .

Sprint and AT&T have admitted they use the Carrier IQ diagnostic software service whereas Verizon denies they are involved in the newest mobile privacy scandal. See http://www.CarrierIQ.com for a scary countdown of the smartphones that have Carrier IQ software on them.

The Carrier IQ Keystroke Logger found on Android Phones and almost all other phones as well may have been added by the cellular networks before they sell the phone or simply baked into the operating system by the people who write the operating systems. RIM has already denied they have had anything to do with putting Carrier IQ on their various Berries.

I have been unable to get any new information on Microsoft's Mobile OS or Nokia's older OS, Symbian, but rumors are that Nokia is one of the companies that uses the key logger software. Android as an OS seems to be the worst offender as the Carrier IQ software on Android is fully functioning and has no easy way to be turned off. Google seems to be front and center in this most recent privacy flap.

The legality of the phone handset makers installing the key logger, the carriers in adding the software and the Carrier IQ company in collecting the data is very close to felony criminal wiretapping activity. Some legal experts think class action lawsuits and even criminal charges might put Carrier IQ company out of business and perhaps put those responsible in jail. Carrier IQ may have violated federal wiretap laws with penalties of up to US$150,000 per violation! The wiretap issue will be related to the data being general or specific for a certain individual. But, in any case, it feels like I ought to know what is encoded in my iPhone and what it does. Apple has done that, in my opinion, very quickly.

Wow, if only Congress was so fast in other issue. US Senator Al Franken, an outspoken mobile privacy critic has demanded that Carrier IQ CEO Larry Lenhart provide specific information about how the keystroke software is used. Senator Franken is quoted as saying "Consumers need to know that their safety and privacy are being protected by the companies they trust with their sensitive information." He said in a statement, "The revelation that the locations and other sensitive data of millions of Americans are being secretly recorded and possibly transmitted is deeply troubling."

The Privacy and Security statement at the Carrier IQ web site states:

Carrier IQ enables mobile operators, mobile device manufacturers, application vendors and other participants in the Mobile Ecosystem to deliver high quality products and services, based on what you want, where you want and to work and perform the way you expect.

In providing our products and services, Carrier IQ enables our customers to gather information on Mobile User Experiences. Carrier IQ's products were developed from inception to respect and protect user privacy and security. We have established "Best Practices" approach to privacy and security. Our products are designed and configured to work within the privacy policies of our end customers and include functions such as anonymization and encryption. When Carrier IQ's products are deployed, data gathering is done in a way where the end user is informed or involved.

With deployment on over 130 million phones globally, we have considerable experience in protecting the privacy of the end user and doing so in a highly secure manner. Information transmitted from enabled mobile devices is stored in a secure data center facility that meets or exceeds industry best practice guidelines for security policies and procedures.

Our data gathering and data storage policies are built from industry best practice. Our products allow us to address privacy & security requirements that vary country-by-country and customer-by-customer. There are a variety of techniques involved in protection of privacy and in implementation of security policy, including anonymization of certain user-identifiable data, aggregation of data and encryption of data, etc.

We work in partnership with our customers to ensure compliance with their data collection and protection policies. While much of the data we gather data is already available through alternate methods, we make it more efficient and useful – aimed at improving products, services and quality for the end user.

An interesting side note: the Wiki leaks gadfly with the white hair stated that as many as 150 organizations have access to you data already including governments. It feels like you might as well walk around with a flashing strobe light on your head and a loud speaker spewing out everything that happens on your smart phone. Not a nice feeling at all. This is sure to generate a lot of buzz. I will try to keep readers up to date on the most important information as it becomes available.

FaceBook has recently settled with the FTC on violating user privacy, Apple got busted for the location data "bug" and now secret keystroke software is found on potentially the majority of smartphones in use. My wife's throwaway TracPhone is looking more secure than my iPhone all the time.

That is Greg's Bite out of Carrier IQ's hide.

 
AAPL
$524.75
Apple Inc.
-6.95
MSFT
$39.69
Microsoft Corpora
-0.30
GOOG
$526.94
Google Inc.
-7.87

MacTech Search:
Community Search:

Software Updates via MacUpdate

MacFamilyTree 7.1.6 - Create and explore...
MacFamilyTree gives genealogy a facelift: it's modern, interactive, incredibly fast, and easy to use. We're convinced that generations of chroniclers would have loved to trade in their genealogy... Read more
EtreCheck 1.9.9 - For troubleshooting yo...
EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support... Read more
TeamViewer 9.0.28116 - Establish remote...
TeamViewer gives you remote control of any computer or Mac over the Internet within seconds, or can be used for online meetings. Find out why more than 200 million users trust TeamViewer! Free for... Read more
Viber 4.1.0 - Send messages and make cal...
Viber lets you send free messages and make free calls to other Viber users, on any device and network, in any country! Viber syncs your contacts, messages and call history with your mobile device,... Read more
Apple iOS 7.1.1 - The latest version of...
The latest version of iOS can be downloaded through iTunes. Apple iOS 7 brings an all-new design and all-new features. Simplicity Simplicity is often equated with minimalism. Yet true simplicity is... Read more
1Password 4.3 - Powerful password manage...
1Password is a password manager that uniquely brings you both security and convenience. It is the only program that provides anti-phishing protection and goes beyond password management by adding Web... Read more
Lens Blur 1.3.0 - True out-of-focus boke...
Let Lens Blur transform your existing photo into true SLR-quality out-of-focus bokeh effect! Everyone needs a gorgeous personalized background for a social profile, blog, Web/UI design, presentation... Read more
VMware Fusion 6.0.3 - Run Windows apps a...
VMware Fusion allows you to create a Virtual Machine on your Mac and run Windows (including Windows 8.1) and Windows software on your Mac. Run your favorite Windows applications alongside Mac... Read more
BitTorrent Sync 1.3.93 - Sync files secu...
BitTorrent Sync allows you to sync unlimited files between your own devices, or share a folder with friends and family to automatically sync anything. File transfers are encrypted. Your information... Read more
Tweetbot 1.5.1 - Popular iOS twitter cli...
Tweetbot is a full-featured OS X Twitter client with a lot of personality. Whether it's the meticulously-crafted interface, sounds and animation, or features like multiple timelines and column views... Read more

Latest Forum Discussions

See All

Leo's Fortune (Games)
Leo's Fortune 1.0.2 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.2 (iTunes) Description: Leo’s Fortune is a platform adventure game where you hunt down the cunning and mysterious thief that stole your gold.... | Read more »
iOOTP Baseball 2014 Edition Review
iOOTP Baseball 2014 Edition Review By Carter Dotson on April 23rd, 2014 Our Rating: :: SOLID CONTRACTUniversal App - Designed for iPhone and iPad The long-running baseball simulator returns to mobile with a much-improved entry in... | Read more »
148Apps Live on Twitch: Soccer Rally 2 w...
Soccer Rally 2 from IceFlame Games officially releases on Thursday, bringing perhaps the most realistic car soccer action to the App Store since the original released. David Deacon of IceFlame Games will join us on our Twitch channel to talk about... | Read more »
NightCap Pro Review
NightCap Pro Review By Jennifer Allen on April 23rd, 2014 Our Rating: :: NIGHT TIME SNAPPINGUniversal App - Designed for iPhone and iPad Taking photos in low light conditions has always been tricky, but NightCap Pro has just made... | Read more »
Plague Inc. has Mutated Yet Again – We’r...
Plague Inc. has Mutated Yet Again – We’re All Doomed Even More than Usual Posted by Rob Rich on April 23rd, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Intake from Cipher Prime Coming to iPad...
Cipher Prime’s Inake is coming to iPad on May 1, as exclusively revealed yesterday on our Twitch channel. | Read more »
Gusto Email App Review
Gusto Email App Review By Jennifer Allen on April 23rd, 2014 Our Rating: :: POWERFUL SEARCHINGiPhone App - Designed for the iPhone, compatible with the iPad Focusing on making it easy to browse files and photos attached to your... | Read more »
New Update Adds Two More Cars to Fishlab...
New Update Adds Two More Cars to Fishlabs’ Sports Car Challenge 2 Posted by Rob Rich on April 23rd, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
What’s Up with Readdle? – The Verge Exam...
What’s Up with Readdle? | Read more »
Knight Saves Queen Review
Knight Saves Queen Review By Jennifer Allen on April 23rd, 2014 Our Rating: :: PUZZLING MASH UPUniversal App - Designed for iPhone and iPad Mixing up puzzle elements with Chess-based sensibilities is a fun move for this simplistic... | Read more »

Price Scanner via MacPrices.net

iPad Sales “Lull” A Reality Correction Of Unm...
I have lots of time for Jean-Louis Gassée, the former Apple Computer executive (1981 to 1990) who succeeded Steve Jobs as head of Macintosh development when the latter was dismissed in 1985. Mr.... Read more
Apple Makes OS X Betas Available To All – Wit...
Apple’s OS X Beta Seed Program, which lets you install the latest pre-release builds, try it out, and submit your feedback, is now open to anyone who wants to sign on rather than to developers and... Read more
Apple Releases iOS 7.1.1 Update
The latest iOS 7.1.1 update contains improvements, bug fixes and security updates, including: • Further improvements to Touch ID fingerprint recognition • Fixes a bug that could impact keyboard... Read more
Logitech Announces Thinner, Lighter, More Fle...
Logitech has announced an update to its Ultrathin for iPad Air, iPad mini and iPad mini with Retina display, improving the flexibility and design of its award-winning predecessor with an even thinner... Read more
Logitech Introduces Hinge, Big Bang and Turna...
Logitech has announced expansion of its tablet product line with three new cases – the Logitech Hinge, the Logitech Big Bang and the Logitech Turnaround – each for the iPad Air, iPad mini and iPad... Read more
WaterField’s Rough Rider Leather Messenger Ba...
WaterField Designs have announced the new 15-inch size of their popular Rough Rider leather messenger bag, a vintage-looking bag that combines Old West charm and ruggedness with distinctly modern... Read more
New Mac Pro on sale, save $100 on the 4-Core...
J&R has the new 4-Core Mac Pro in stock today and on sale for $2899 including free shipping plus NY sales tax only. Their price is $100 off MSRP, and it’s the lowest price available for this... Read more
Apple refurbished iMacs available for up to $...
The Apple Store has Apple Certified Refurbished 2013 iMacs available for up to $300 off the cost of new models. Apple’s one-year warranty is standard, and shipping is free. - 27″ 3.4GHz iMac – $1699... Read more
Updated iPad Price Trackers
We’ve updated our iPad Price Tracker and our iPad mini Price Tracker with the latest information on prices and availability from Apple and other resellers. Using a mobile device? We’ve also updated... Read more
Everything You Wanted To Know And Probably Mo...
Macworld UK’s Lou Hattersley takes a look inside Apple’s A7 System On Chip (SoC) , noting that its processor module is much more powerful than other smartphone chipsets. He notes that the A7 was a... Read more

Jobs Board

*Apple* Solutions Consultant (ASC) - Apple (...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
Position Opening at *Apple* - Apple (United...
…customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of Read more
*Apple* Solutions Consultant (ASC) - Apple (...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
*Apple* Inc. Research Data Specialist - Appl...
…of Worldwide Market Research & Intelligence. The team is responsible for conducting Apple branded consumer market research. It is also responsible for analyzing data Read more
*Apple* Automotive Parts Department position...
Apple Automotive is one of the fastest growing dealer…and it shows. Consider making the switch to the Apple Automotive Group today! At Apple Automotive, we Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.