Greg's Bite: Carrier IQ info
TweetFollow Us on Twitter

Greg's Bite: Carrier IQ info

Posted by Greg Mills

I contacted Apple Media Relations Thursday morning requesting comment on the Carrier IQ privacy issue on Apple products and got a phone call back with an official statement from Apple, at 4:30 Central time. This is Apple's Official Statement on Carrier IQ:

"We stopped supporting CarrierIQ with iOS 5 in most of our products and will remove it completely in a future software update. With any diagnostic data sent to Apple, customers must actively opt-in to share this information, and if they do, the data is sent in an anonymous and encrypted form and does not include any personal information. We never recorded keystrokes, messages or any other personal information for diagnostic data and have no plans to ever do so."

Apple iOS users can turn off diagnostic software on their devices. Go into the Settings menu and follow these instructions. On an iPhone or iPad with the 3G radio, turning the Carrier IQ software off is very simple. Go to Settings/General/About/Diagnostic and Usage, then select either Automatically Send or Do Not Send. Done deal, no information will be collected or sent. Doing this with an Android phone requires using a large hammer and a concrete floor and sweeping up the resulting mess.

What we know now:

The Carrier IQ diagnostic software seems able to either collect and report on every single keystroke, app, phone call and text message that is entered on certain smart phones before it is even sent or be much more limited in what it does. It also can be opt in or opt out depending on what the networks and handset makers decide. See http://www.geek.com/articles/mobile/security-researcher-responds-to-carr... .

Sprint and AT&T have admitted they use the Carrier IQ diagnostic software service whereas Verizon denies they are involved in the newest mobile privacy scandal. See http://www.CarrierIQ.com for a scary countdown of the smartphones that have Carrier IQ software on them.

The Carrier IQ Keystroke Logger found on Android Phones and almost all other phones as well may have been added by the cellular networks before they sell the phone or simply baked into the operating system by the people who write the operating systems. RIM has already denied they have had anything to do with putting Carrier IQ on their various Berries.

I have been unable to get any new information on Microsoft's Mobile OS or Nokia's older OS, Symbian, but rumors are that Nokia is one of the companies that uses the key logger software. Android as an OS seems to be the worst offender as the Carrier IQ software on Android is fully functioning and has no easy way to be turned off. Google seems to be front and center in this most recent privacy flap.

The legality of the phone handset makers installing the key logger, the carriers in adding the software and the Carrier IQ company in collecting the data is very close to felony criminal wiretapping activity. Some legal experts think class action lawsuits and even criminal charges might put Carrier IQ company out of business and perhaps put those responsible in jail. Carrier IQ may have violated federal wiretap laws with penalties of up to US$150,000 per violation! The wiretap issue will be related to the data being general or specific for a certain individual. But, in any case, it feels like I ought to know what is encoded in my iPhone and what it does. Apple has done that, in my opinion, very quickly.

Wow, if only Congress was so fast in other issue. US Senator Al Franken, an outspoken mobile privacy critic has demanded that Carrier IQ CEO Larry Lenhart provide specific information about how the keystroke software is used. Senator Franken is quoted as saying "Consumers need to know that their safety and privacy are being protected by the companies they trust with their sensitive information." He said in a statement, "The revelation that the locations and other sensitive data of millions of Americans are being secretly recorded and possibly transmitted is deeply troubling."

The Privacy and Security statement at the Carrier IQ web site states:

Carrier IQ enables mobile operators, mobile device manufacturers, application vendors and other participants in the Mobile Ecosystem to deliver high quality products and services, based on what you want, where you want and to work and perform the way you expect.

In providing our products and services, Carrier IQ enables our customers to gather information on Mobile User Experiences. Carrier IQ's products were developed from inception to respect and protect user privacy and security. We have established "Best Practices" approach to privacy and security. Our products are designed and configured to work within the privacy policies of our end customers and include functions such as anonymization and encryption. When Carrier IQ's products are deployed, data gathering is done in a way where the end user is informed or involved.

With deployment on over 130 million phones globally, we have considerable experience in protecting the privacy of the end user and doing so in a highly secure manner. Information transmitted from enabled mobile devices is stored in a secure data center facility that meets or exceeds industry best practice guidelines for security policies and procedures.

Our data gathering and data storage policies are built from industry best practice. Our products allow us to address privacy & security requirements that vary country-by-country and customer-by-customer. There are a variety of techniques involved in protection of privacy and in implementation of security policy, including anonymization of certain user-identifiable data, aggregation of data and encryption of data, etc.

We work in partnership with our customers to ensure compliance with their data collection and protection policies. While much of the data we gather data is already available through alternate methods, we make it more efficient and useful – aimed at improving products, services and quality for the end user.

An interesting side note: the Wiki leaks gadfly with the white hair stated that as many as 150 organizations have access to you data already including governments. It feels like you might as well walk around with a flashing strobe light on your head and a loud speaker spewing out everything that happens on your smart phone. Not a nice feeling at all. This is sure to generate a lot of buzz. I will try to keep readers up to date on the most important information as it becomes available.

FaceBook has recently settled with the FTC on violating user privacy, Apple got busted for the location data "bug" and now secret keystroke software is found on potentially the majority of smartphones in use. My wife's throwaway TracPhone is looking more secure than my iPhone all the time.

That is Greg's Bite out of Carrier IQ's hide.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Black Hole Joyrider (Games)
Black Hole Joyrider 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: Guide your spacecraft through the gravity well of a powerful black hole using only your retro-thrusters and dwindling fuel... | Read more »
My Koi (Games)
My Koi 1.0 Device: iOS iPhone Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: My Koi is a beautiful and relaxing fish pond app. Customise and name each fish. Feed them daily. Watch them grow. Collect new fish.... | Read more »
Never Gone (Games)
Never Gone 1.0.2 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.2 (iTunes) Description: ###IMPPORTANT### Never Gone's HD art resources require devices with more than 1GB RAM, so please note that iPhone 4/4s, iPad 2/... | Read more »
INKS. (Games)
INKS. 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: From the makers of BAFTA-winning Lumino City comes INKS. INKS updates pinball for a new generation. It combines the joy of pinball with... | Read more »
How to maximise your profits in Bakery B...
Running a bakery can be an expensive venture. You’ll need to continuously upgrade your oven, your kitchen supplies, and even your ingredients to keep customers happy. Most of these renovations in Bakery Blitz cost a pretty penny, but we have a few... | Read more »
How to manage your time in Bakery Blitz
It can be tricky, especially when you risk burning your kitchen to the ground if you forget a cake in the oven, so make sure to use these time management tricks to keep your bakery running smoothly. Don’t collect the money right away [Read more] | Read more »
Model 15 (Music)
Model 15 1.0 Device: iOS iPhone Category: Music Price: $29.99, Version: 1.0 (iTunes) Description: The Moog Model 15 App is the first Moog modular synthesizer and synthesis educational tool created exclusively for iPad, iPhone and... | Read more »
How to deal with wind in Angry Birds Act...
Angry Birds Action! is a physics-based puzzler in which you're tasked with dragging and launching birds around an obstacle-littered field to achieve a set objective. It's simple enough at first, but when wind gets introduced things can get pretty... | Read more »
How to get three stars in every level of...
Angry Birds Action! is, essentially, a pinball-style take on the pull-and-fling action of the original games. When you first boot it up, you'll likely be wondering exactly what it is you have to do to get a good score. Well, never fear as 148Apps... | Read more »
The beginner's guide to Warbits
Warbits is a turn-based strategy that's clearly inspired by Nintendo's Advance Wars series. Since turn-based strategy games can be kind of tricky to dive into, see below for a few tips to help you in the beginning. Positioning is crucial [Read... | Read more »

Price Scanner via MacPrices.net

Global Tablet Sales Slump Continues, iPad’s F...
Another miserable showing for the global slate tablet category in calendar Q1/16, with global tablet shipments falling another 1ten percent to 46.5 million units during the according to Strategy... Read more
Revel Systems to Showcase iPad POS Platform w...
Revel Systems, specialists in iPad Point of Sale management solution for brick-and-mortar retail, food businesses and more, today announced that it will showcase its innovative iPad Point of Sale... Read more
13-inch 2.5GHz MacBook Pro on sale for $999,...
B&H Photo has the 13″ 2.5GHz MacBook Pro on sale for $999 including free shipping plus NY sales tax only. Their price is $100 off MSRP. Read more
Apple refurbished 2015 iMacs available for up...
Apple now has a full line of Certified Refurbished 2015 21″ & 27″ iMacs available for up to $350 off MSRP. Apple’s one-year warranty is standard, and shipping is free. The following models are... Read more
Indian Smartphone Market Grows Annually by 12...
India’s smartphone market grew by 12 percent year-over-year, with 24.4 million units shipping in Q1 2016. The top five vendors stayed the same, with Samsung in the lead, followed by Micromax, Intex... Read more
Get Notifications When Your Friend’s Phone Ba...
Calgary, Canada based Stonelight Pictures has announced the release of Battery Share 1.0.1, its new utility for iOS 9 supported devices. The company notes that people are spending more time on their... Read more
11-inch 1.6GHz/128GB MacBook Air on sale for...
Amazon has the current-generation 11″ 1.6GHz/128GB MacBook Air (sku MJVM2LL/A) on sale for $749.99 for a limited time. Their price is $150 off MSRP, and it’s the lowest price available for this model... Read more
Price drops on clearance 2015 13-inch MacBook...
B&H Photo has dropped prices on clearance 2015 13″ MacBook Airs by up to $250. Shipping is free, and B&H charges NY sales tax only: - 13″ 1.6GHz/4GB/128GB MacBook Air (MJVE2LL/A): $799, $200... Read more
Mac minis on sale for up to $100 off MSRP
B&H Photo has Mac minis on sale for up to $100 off MSRP including free shipping plus NY sales tax only: - 1.4GHz Mac mini: $449 $50 off MSRP - 2.6GHz Mac mini: $649 $50 off MSRP - 2.8GHz Mac mini... Read more
13-inch Retina MacBook Pros on sale for up to...
B&H Photo has 13″ Retina MacBook Pros on sale for $130-$200 off MSRP. Shipping is free, and B&H charges NY tax only: - 13″ 2.7GHz/128GB Retina MacBook Pro: $1169 $130 off MSRP - 13″ 2.7GHz/... Read more

Jobs Board

Automotive Sales Consultant - Apple Ford Linc...
…you. The best candidates are smart, technologically savvy and are customer focused. Apple Ford Lincoln Apple Valley is different, because: $30,000 annual salary Read more
Restaurant Manager (Neighborhood Captain) - A...
…in every aspect of daily operation. WHY YOU'LL LIKE IT: You'll be the Big Apple . You'll solve problems. You'll get to show your ability to handle the stress and Read more
Simply Mac *Apple* Specialist- Service Repa...
Simply Mac is the largest premier retailer of Apple products in the nation. In order to support our growing customer base, we are currently looking for a driven Read more
Restaurant Manager (Neighborhood Captain) - A...
…in every aspect of daily operation WHY YOU LL LIKE IT You ll be the Big Apple You ll solve problems You ll get to show your ability to handle the stress and Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description:SalesSpecialist - Retail Customer Service and SalesTransform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.