Your Managed Services Plan provides you
with Unlimited
Help Desk/Remote Support during the hours of 8am and
5pm Monday through Friday, excluding
Holidays.
In addition to providing you with
Unlimited Help Desk/Remote Support, we will also monitor
your Servers and their Critical Services such as
Exchange, SQL Databases, and other specific
Line-Of-Business Applications installed on them, along
with your Internet Connection and Firewall/Routers 24
hours a day, 7 days a week.
Our goal is to minimize your downtime, and
this is just one tool that we rely on to achieve this
objective.
Vendor
Management is also
included in your Managed Services Plan. We relieve you
of the burden of having to manage all of your Vendors,
and allow you the ability to focus on running your
business.
You will be contacted shortly by a
Customer Service Representative who will gather the
information we will need in order to begin providing
this valuable Service to you, and to schedule a visit
from our Technical Team so that we can begin configuring
your Network for Managed
Services.
Thank you again for allowing us the
opportunity to earn your business. In a short time, I’m
sure you’ll agree that you’re adding tremendous value to
your Organization through our Managed
Services.