MacTech InDepth: Mobile Device Management, Chicago

July 19, 2012
Location
Hotel Allegro-A Kimpton Hotel
171 West Randolph Street
Chicago, IL 60601

Don’t wait. Space is limited. Register today.

Ben Greiner, Forget Computers

Ben Greiner, Founder and President — Forget Computers (makers of RobotCloud.net) Leveraging his extreme attention to detail, logic fueled rationale, and practices like change management and proactive support, Ben leads Forget Computers as an innovator in the Managed Service Provider market, and hosted tools for Apple device management. The Forget Computers team is a group of highly knowledgable Apple support specialists, focusing exclusively on the Mac and iOS market.

Neil Ticktin, MacTech Magazine

Neil not only emcees the event, but oversees the session chairs and content for each MacTech event. Neil has been the Editor-in-Chief and Publisher of MacTech Magazine since 1992. With both a technical and business background, Neil has authored hundreds of articles including most of MacTech’s well known benchmarking articles on productivity applications, virtualization, and performance products.

MacTech and the event’s session chairs have some great featured speakers lined up for you, including:

Ben Greiner, Forget Computers

Ben Greiner, Founder and President — Forget Computers (makers of RobotCloud.net) Leveraging his extreme attention to detail, logic fueled rationale, and practices like change management and proactive support, Ben leads Forget Computers as an innovator in the Managed Service Provider market, and hosted tools for Apple device management. The Forget Computers team is a group of highly knowledgable Apple support specialists, focusing exclusively on the Mac and iOS market.

CV Rao, MacAmerica

CV Rao is the president and lead consulting engineer for MacAmerica. MacAmerica has been providing professional i.t. services to businesses, corporations and education since 1991. In addition to providing professional i.t. services, MacAmerica is an Apple Authorized Service Provider and Apple Authorized Training Center. CV is an Apple Certified Systems Administrator and member of Apple Consultants Network. He was also an advisory council member of the ACN.

Andrew Mackenzie, Capstan Networks, LLC

Since 2006, Andrew MacKenzie has been the the founder and lead consultant at Capstan Networks, a boutique consulting firm serving the Mac and iOS management needs of schools, small businesses and creatives in Chicagoland. He has a background in education, both as a high school teacher and technology coordinator, and Systems Engineer for Apple Education. He holds a masters in Instructional Technology, is a Certified Technical Coordinator, and Apple Certified Pro for Final Cut. Andrew and his wife Dana have four children and live in Darien, Illinois.

Randy Saeks, Glencoe School District 35

Randy has over a decade of experience in planning, deploying, and supporting technology systems within education. This includes desktops, servers and mobile devices with emphasis on OS X and iOS-based devices. He is currently the District Network Manager for Glencoe School District 35 and works to ensure the infrastructure supports the educational goals of the organization. Randy has presented at MacTech, MacWorld, and the Penn State Mac Admins Conference. In his free time Randy enjoys taking in the outdoors, mountain biking, photography and ice hockey.

Robert Hammen, Tushaus Computer Services

Robert Hammen has worked with Apple technologies since 1979 (still owns his Lisa). For the past 5 years, Robert has provided MacOS and iOS consulting services, focused mainly on deployment and ongoing support, for organizations ranging from small offices to Fortune 50 companies.

Keith Alperin, Helium Foot Software

Keith Alperin founded Helium Foot Software in 2007. Based in Chicago, Helium Foot specializes in iPad, iPhone and Macintosh development. Helium Foot has developed apps as disparate as an iPad magazine, a self portrait photography app and the worlds fastest grocery list. Keith lives in Chicago with his lovely wife and two children who all take Chicago transit to work and school every day.

Paul Suh, PS Enable

Paul Suh has been a Macintosh developer, systems administrator, and trainer since 1985, specializing in Mac OS X security and development of complex, dymanic web sites using WebObjects. He started ps Enable, Inc. in 2006, after working for seven years at Apple Computer in various positions. Prior to that, he worked as an economist at LECG and at Deloitte & Touche, analyzing markets and businesses.

Gino Generelli, MacHero, Inc.

Gino Generelli has been working with Apple, it’s products, and customers for over 12 years. He founded MacHero to help businesses and individuals make good choices about using technology to become more productive. Gino has found a niche in understanding client workflows and helping them clarify goals before product selection and implementation. He focuses on strategic planning; defining objectives and making recommendations that serve accordingly. Gino is an Apple Certified Help Desk Specialist 10.5, Apple Certified Technical Coordinator 10.6, Apple Certified Specialist Directory Services, Apple Certified Specialist Security and Mobility, ACN Mobility Technical Competency.

Mobile Device Management Overview

Before you can start implementing mobile device management, you have to know what it is. We define MDM for you and explain where to start. What is the MDM landscape? We explain where it came from and who the major players and platforms are. It’s important to know the solutions offered by Apple’s iPhone Configuration Utility (IPCU) and profile manager and also, solutions offered by third parties.

Using MDM: The Glossary You Need to Understand

We go over the terms that you need to know to go forward with mobile device management. We discuss opt-in and enrollment, deployment, Over-the-Air (OTA) Methodology, provisioning profile, configuration profiles, wipe and selective wipe, passcode, lock and unlock, Apple Root Certificate Authority (CA), Apple Push Notification Server (APNS), Public Key Infrastructure (PKI), and Developer Enterprise Program (DEP).

Apple IPCU (iPhone Configuration Utility) and Profile Manager

We go over the profile manager in more detail, explaining configuration profiles and payloads. Understand the components of a server configuration. For deployment, learn the difference of using a wired or Over-the-Air methods. We also go over the management console.

IPCU vs. Third Party Solutions

We go into more detail of whether to choose IPCU or a third party solution. IPCU is the baseline solution, we show you what can be configured and what the user can change. We talk about other platform servers, how they can be controlled, and how they interact with other platforms. It’s important to know when you would use Apple and when you would use a Third Party MDM. We will feature difference examples and show you how to shop for a Third Party Solution.

Applications

With applications, it’s good to know how Apple works, because this is their territory. We cover OTA distribution of apps and define best practices. We cover the different components of the App Store and how you can use it. If you have been wanting to know how to develop Apple iOS apps, we will cover the different methods you can emply. Apple isn’t the only ones with apps, we discuss Android, Blackberry, Windows 7, and Symbian and WebOS apps.

Security

Security is a necessity when setting up any system, especially when it has to do with an organization’s internal information. When creating a security strategy, we believe it’s best to design from the beginning, seeing what it is you already have in place and going from there. We show you how to do a threat assessment based on the platforms you support. We help you identify what needs to be protected, what settings to use, and what certificates are needed. We also explain what tracking is and why it’s useful.

WiFi and Network Infrastructure

For Wifi and Netowrk infrastructure, we go over VPN and what settings and components there are. For web security, we explain why security is needed and how to go about setting this up. We explain optimization and bandwidth control and also how to filter content. We also talk about controlling 3G/4G access and if it’s possible.

MDM “Best Practices” and Creating a Strategy

We’ll be going over best practices of MDM and how to create a strategy from the information you have gotten. We show you how to segment your workforce and build flexibility through enabling device diversity. Choosing your investment in a mobile device management solution or a managed service is crucial and we discuss how to do this. For ease of use, we show you how to set up a single Web-based console for all management and security operations. We’ll outline procedures for requesting and obtaining mobile devices, applications, and services and define appropriate use. It’s important to plan support for company and personal devices, we talk about how to protect both. We’ll also define internal and external service support and availability work flow and show you troubleshooting techniques.