[NPL] NetKeeper Internet
TweetFollow Us on Twitter

[NPL] NetKeeper Internet

NEWS RELEASE - FOR IMMEDIATE RELEASE

MULTIMA CORPORATION
One Rosewood Court
East Greenwich, RI 02818-1543
Tel: 800-532-4862 Fax: 401-885-2605
www.netkeeper.com

Contact:
Marie Dunne, VP sales
Tel: 401-885-1916 ext. 4242 Fax: 401-885-2605
mdunne@netkeeper.com

MULTIMA CORPORATION RELEASES NETKEEPER INTERNET

EAST GREENWICH - -May 28,1998 -- Multima Corporation, publishers of
NetKeeper Help Desk & Asset Management software, today announced the
immediate availabbility of NetKeeper Internet - a WEB based self-service
help desk solution to add to NetKeeper Help Desk software programs. The new
release integrates seamlessly with any present and future installation of
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help
Desk Captain. The program offers the same functionality and seamless
operation as the NetKeeper LAN User Entry module - a program for end user
access anywhere on the local and wide area networks.

Most companies today have working LAN's or WAN's and are also connected to
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk
software, the help desk staff can give customers and employees access to
the "self service" features of NetKeeper Help Desk program. NetKeeper has
end-user entry and tracking of service calls, auto escalation of the calls,
queue assignment of work orders and access to the SolutionsKeeper
knowledgebase, for quick problem resolution. The browser will automatically
download a small Java applet upon login to NetKeeper Internet. The end user
enters a "virtual" help desk giving around the clock access and support for
internal corporate support or external customer support.

NetKeeper Internet's access to SolutionsKeeper provides on-demand answers
to any end user with a Java enabled WEB browser at any time and from any
location. Using SolutionsKeeper's unique request tree, end users can easily
access solutions to solve their own requests. The Help Desk staff can set
up the SolutionsKeeper knowledgebase to handle requests about many
different products or situations.

NetKeeper Internet reduces support time and enables staff to optimize
service to end-users. The main help desk experiences diminished telephone
traffic, reduction in costs and increased customer satisfaction. The
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and
allows help desks, even with limited staff, to handle increases in service
request volume that can occur during peak times.

NetKeeper Internet is easy to install and implement. NetKeeper Internet
includes the NetKeeper Internet Connect server. The server software is the
gateway to the WEB and requires a Microsoft Windows NT server as the
gateway PC. NetKeeper Internet requires zero administration since no
NetKeeper software is installed on the workstations. The installation of
NetKeeper Internet causes no interruption in help desk services. The help
desk database can be located on any network server. Internet users have no
direct access or rights to the help desk database. The NetKeeper Internet
Connect serves an HTML representation of the database thus eliminating a
security risk. Significantly, NetKeeper implements this WEB functionality
using the same executable to access the Help Desk from the LAN or from the
Internet or Intranet, thus maintaining the same user interface and similar
speed.

End user access is speedy. On a normal 10Mbit/sec ethernet network, there
is little difference in speed in loading or using the NetKeeper LAN User
Entry module or NetKeeper Internet. End users log in from their desktops by
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A
simple and friendly Wizard leads end user through the call entry and
solution. In addition, NetKeeper Help Desk Pro can be set up to
automatically e-mail or page the correct tech for the incoming service call
from the internet. NetKeeper Internet eliminates the "middle man" (service
center staff) for most service calls.

According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper
Internet fulfills the request of help desk managers to implement a
self-service help desk at an affordable cost. "Most companies are looking
for a way to improve help desk efficiency and to improve customer support.
NetKeeper Internet turns the standard NetKeeper Help Desk program into a
self-service help desk for effective servicing of end users without fixed
personnel answering calls. Some companies using NetKeeper Internet and
NetKeeper Help Desk software have successfully done away with the
traditional help desk. All service requests are done through the LAN or
Internet." Tejera said.

Pricing and Availability
The program is presently shipping. Present owners of NetKeeper Help Desk
software can easily add NetKeeper Internet. The program is priced at
$3,200.00 per server for unlimited users.

Other NetKeeper Programs
NetKeeper Help Desk Pro is a multi site distributed help desk. The program
is the appropriate solution for help desks or service centers that support
many departments within an organization or many sites around the country or
around the world. Support centers can provide service from any site to any
location even around the globe. NetKeeper Help Desk Pro will "Follow the
Sun".

NetKeeper Help Desk Pro is a modular system. The base program is sold by
the "seat". There are many modules that can be added to the help desk such
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate
many functions of the help desk.

NetKeeper Help Desk Captain is a complete help desk & LAN inventory
solution for both external and internal support. It is designed
specifically for the small or medium sized help desk to provide customer
support and at the same time support computer users within the company. The
system is a cost-effective solution that provides all the features needed
for full service support centers.

Company Information
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,
RI is a privately held software development company that specializes in
Asset Management and Customer Support applications. There are about a
million desktops running NetKeeper applications worldwide.

For more information, visit our WEB site: www.netkeeper.com.

 
AAPL
$526.19
Apple Inc.
+7.18
MSFT
$40.15
Microsoft Corpora
-0.26
GOOG
$541.40
Google Inc.
-15.14

MacTech Search:
Community Search:

Software Updates via MacUpdate

PDFpenPro 6.2 - Advanced PDF toolkit for...
PDFpenPro allows users to edit PDF's easily. Add text, images and signatures. Fill out PDF forms. Merge or split PDF documents. Reorder and delete pages. Even correct text and edit graphics! Create... Read more
PDFpen 6.2 - Edit and annotate PDFs with...
PDFpen allows users to easily edit PDF's. Add text, images and signatures. Fill out PDF forms. Merge or split PDF documents. Reorder and delete pages. Even correct text and edit graphics! Features... Read more
Monolingual 1.5.9 - Remove unwanted OS X...
Monolingual is a program for removing unnecesary language resources from OS X, in order to reclaim several hundred megabytes of disk space. It requires a 64-bit capable Intel-based Mac and at least... Read more
Maya 2015 - Professional 3D modeling and...
Maya is an award-winning software and powerful, integrated 3D modeling, animation, visual effects, and rendering solution. Because Maya is based on an open architecture, all your work can be scripted... Read more
Starcraft II: Wings of Liberty 1.1.1.180...
Download the patch by launching the Starcraft II game and downloading it through the Battle.net connection within the app. Starcraft II: Wings of Liberty is a strategy game played in real-time. You... Read more
Sibelius 7.5.0 - Music notation solution...
Sibelius is the world's best-selling music notation software for Mac. It is as intuitive to use as a pen, yet so powerful that it does most things in less than the blink of an eye. The demo includes... Read more
Typinator 5.9 - Speedy and reliable text...
Typinator turbo-charges your typing productivity. Type a little. Typinator does the rest. We've all faced projects that require repetitive typing tasks. With Typinator, you can store commonly used... Read more
MYStuff Pro 2.0.16 - Create inventories...
MYStuff Pro is the most flexible way to create detail-rich inventories for your home or small business. Add items to MYStuff by dragging and dropping existing information, uploading new images, or... Read more
TurboTax 2013.r17.002 - Manage your 2013...
TurboTax guides you through your tax return step by step, does all the calculations, and checks your return for errors and overlooked deductions. It lets you file your return electronically to get... Read more
TrailRunner 3.8.769 - Route planning for...
Note: While the software is classified as freeware, it is actually donationware. Please consider making a donation to help support development. TrailRunner is the perfect companion for runners,... Read more

Latest Forum Discussions

See All

Hitman GO Review
Hitman GO Review By Carter Dotson on April 17th, 2014 Our Rating: :: GO HITMAN, GO!Universal App - Designed for iPhone and iPad Hitman GO is not the obvious way to do a mobile version of the Hitman series, but it’s an incredibly... | Read more »
Monster High Ghouls and Jewels is a Frea...
Monster High Ghouls and Jewels is a Freaky Fashion-Forward Match-3 Puzzler Posted by Rob Rich on April 17th, 2014 [ permalink ] | Read more »
Dinosaur Train A to Z Review
Dinosaur Train A to Z Review By Amy Solomon on April 17th, 2014 Our Rating: :: DINO DETAILSUniversal App - Designed for iPhone and iPad Dinosaur Train A to Z is an educational app about dinosaurs that includes In-App Purchases... | Read more »
Easter Comes to Junk Jack X – Bringing N...
Easter Comes to Junk Jack X – Bringing New Crafts, Chemistry, and More Posted by Rob Rich on April 17th, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Call of Cookie Review
Call of Cookie Review By Jordan Minor on April 17th, 2014 Our Rating: :: COOKIE CRUMBLESUniversal App - Designed for iPhone and iPad Call of Cookie proves that plants aren’t the only fighting foods out there.   | Read more »
Corel Launches Video Editing App Pinnacl...
Corel Launches Video Editing App Pinnacle Studio for iPhone, Updates iPad Version for iOS 7 Posted by Tre Lawrence on April 17th, 2014 [ | Read more »
Bad Vamp Review
Bad Vamp Review By Jennifer Allen on April 17th, 2014 Our Rating: :: BASIC VAMPIRIC ADVENTURESUniversal App - Designed for iPhone and iPad Run or destroy the vampires in this simple, single-screen game that lacks real bite.   | Read more »
The Shadow Sun gets a New Update, Goes o...
The Shadow Sun gets a New Update, Goes on Sale for the First Time Since its Release Posted by Tre Lawrence on April 17th, 2014 [ permalink ] | Read more »
Bullet Pea Review
Bullet Pea Review By Jordan Minor on April 17th, 2014 Our Rating: :: PEA SHOOTERUniversal App - Designed for iPhone and iPad Bullet Pea’s “jumps only” gameplay is novel in theory, but has problems in practice.   | Read more »
iOOTP Baseball 2014 Edition (Games)
iOOTP Baseball 2014 Edition 1.0.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.0 (iTunes) Description: Guide your favorite baseball team to glory! Out of the Park Baseball, the most realistic and best-selling... | Read more »

Price Scanner via MacPrices.net

Hyundai Brings Apple CarPlay To The 2015 Sona...
Hyundai Motor America has announced it will bring Apple CarPlay functionality to the 2015 Sonata. CarPlay is pitched as a smarter, safer and easier way to use iPhone in the car and gives iPhone users... Read more
Updated iPads Coming Sooner Than We Had Thoug...
MacRumors, cites KGI securities analyst Ming Chi Kuo, well-respected as an Apple product prognisticator, saying that Apple will introduce an upgraded iPad Air and iPad mini in 2014/Q3, meaning the... Read more
Toshiba Unveils New High And Low End Laptop M...
Toshiba has announced new laptop models covering both the high-end and low-end of the notebook computer spectrum. Toshiba 4K Ultra HD Laptop Toshiba’s new Satellite P55t features one of the world’s... Read more
Save up to $270 with Apple refurbished 13-inc...
The Apple Store has Apple Certified Refurbished October 2013 13″ Retina MacBook Pros available starting at $1099, with models up to $270 off MSRP. Apple’s one-year warranty is standard, and shipping... Read more
Apple now offering refurbished iPad mini with...
The Apple Store has Certified Refurbished 2nd generation iPad minis with Retina Displays now available starting at $339. Apple’s one-year warranty is included with each model, and shipping is free.... Read more
Microsoft Blinks – Drops Microsoft Office 365...
Microsoft has dropped the annual subscription fee for Microsoft Office 365 Personal – which is needed in order to create and edit documents in Microsoft Office for iPad. However, Apple’s iOS and OS X... Read more
New AVG Vault Apps for iOS and Android Help K...
AVG Technologies N.V. an online security company for 177 million active users, has announced the launch of its latest mobile application, AVG Vault. The free app introduces an innovative user... Read more
Free Local Carrot iPhone App Helps Find Fresh...
I love fresh vegetables. I’m not a vegan, although I was for several years in the 1980s, but fresh vegetables and other whole foods are still my dietary mainstays as a matter of taste rather than... Read more
CarSO Pro – Car Service and Finance Manager/O...
Lviv, Ukraine-based BM-Studios’ CarSO Pro is a tool to manage operations concerning your car. Never forget to change the oil or prolong the insurance for your car. Remember when you’ve done the car... Read more
Apple refurbished iPad Airs available startin...
Apple is now offering Certified Refurbished iPad Airs for up to $140 off MSRP. Apple’s one-year warranty is included with each model, and shipping is free. The following Airs are available today: -... Read more

Jobs Board

*Apple* Solutions Consultant (ASC) - Apple (...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
*Apple* Retail - Manager - Holyoke - Apple I...
Job Summary Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, Read more
*Apple* Retail - Manager - Apple (United Sta...
Job SummaryKeeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you're a master of them all. In the store's fast-paced, dynamic Read more
*Apple* Solutions Consultant (ASC) - Apple (...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
*Apple* Retail - Market Leader - Cincinnati...
…challenges of developing individuals, building teams, and affecting growth across Apple Stores. You demonstrate successful leadership ability - focusing on excellence Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.