[NPL] NetKeeper Internet
TweetFollow Us on Twitter

[NPL] NetKeeper Internet

NEWS RELEASE - FOR IMMEDIATE RELEASE

MULTIMA CORPORATION
One Rosewood Court
East Greenwich, RI 02818-1543
Tel: 800-532-4862 Fax: 401-885-2605
www.netkeeper.com

Contact:
Marie Dunne, VP sales
Tel: 401-885-1916 ext. 4242 Fax: 401-885-2605
mdunne@netkeeper.com

MULTIMA CORPORATION RELEASES NETKEEPER INTERNET

EAST GREENWICH - -May 28,1998 -- Multima Corporation, publishers of
NetKeeper Help Desk & Asset Management software, today announced the
immediate availabbility of NetKeeper Internet - a WEB based self-service
help desk solution to add to NetKeeper Help Desk software programs. The new
release integrates seamlessly with any present and future installation of
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help
Desk Captain. The program offers the same functionality and seamless
operation as the NetKeeper LAN User Entry module - a program for end user
access anywhere on the local and wide area networks.

Most companies today have working LAN's or WAN's and are also connected to
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk
software, the help desk staff can give customers and employees access to
the "self service" features of NetKeeper Help Desk program. NetKeeper has
end-user entry and tracking of service calls, auto escalation of the calls,
queue assignment of work orders and access to the SolutionsKeeper
knowledgebase, for quick problem resolution. The browser will automatically
download a small Java applet upon login to NetKeeper Internet. The end user
enters a "virtual" help desk giving around the clock access and support for
internal corporate support or external customer support.

NetKeeper Internet's access to SolutionsKeeper provides on-demand answers
to any end user with a Java enabled WEB browser at any time and from any
location. Using SolutionsKeeper's unique request tree, end users can easily
access solutions to solve their own requests. The Help Desk staff can set
up the SolutionsKeeper knowledgebase to handle requests about many
different products or situations.

NetKeeper Internet reduces support time and enables staff to optimize
service to end-users. The main help desk experiences diminished telephone
traffic, reduction in costs and increased customer satisfaction. The
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and
allows help desks, even with limited staff, to handle increases in service
request volume that can occur during peak times.

NetKeeper Internet is easy to install and implement. NetKeeper Internet
includes the NetKeeper Internet Connect server. The server software is the
gateway to the WEB and requires a Microsoft Windows NT server as the
gateway PC. NetKeeper Internet requires zero administration since no
NetKeeper software is installed on the workstations. The installation of
NetKeeper Internet causes no interruption in help desk services. The help
desk database can be located on any network server. Internet users have no
direct access or rights to the help desk database. The NetKeeper Internet
Connect serves an HTML representation of the database thus eliminating a
security risk. Significantly, NetKeeper implements this WEB functionality
using the same executable to access the Help Desk from the LAN or from the
Internet or Intranet, thus maintaining the same user interface and similar
speed.

End user access is speedy. On a normal 10Mbit/sec ethernet network, there
is little difference in speed in loading or using the NetKeeper LAN User
Entry module or NetKeeper Internet. End users log in from their desktops by
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A
simple and friendly Wizard leads end user through the call entry and
solution. In addition, NetKeeper Help Desk Pro can be set up to
automatically e-mail or page the correct tech for the incoming service call
from the internet. NetKeeper Internet eliminates the "middle man" (service
center staff) for most service calls.

According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper
Internet fulfills the request of help desk managers to implement a
self-service help desk at an affordable cost. "Most companies are looking
for a way to improve help desk efficiency and to improve customer support.
NetKeeper Internet turns the standard NetKeeper Help Desk program into a
self-service help desk for effective servicing of end users without fixed
personnel answering calls. Some companies using NetKeeper Internet and
NetKeeper Help Desk software have successfully done away with the
traditional help desk. All service requests are done through the LAN or
Internet." Tejera said.

Pricing and Availability
The program is presently shipping. Present owners of NetKeeper Help Desk
software can easily add NetKeeper Internet. The program is priced at
$3,200.00 per server for unlimited users.

Other NetKeeper Programs
NetKeeper Help Desk Pro is a multi site distributed help desk. The program
is the appropriate solution for help desks or service centers that support
many departments within an organization or many sites around the country or
around the world. Support centers can provide service from any site to any
location even around the globe. NetKeeper Help Desk Pro will "Follow the
Sun".

NetKeeper Help Desk Pro is a modular system. The base program is sold by
the "seat". There are many modules that can be added to the help desk such
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate
many functions of the help desk.

NetKeeper Help Desk Captain is a complete help desk & LAN inventory
solution for both external and internal support. It is designed
specifically for the small or medium sized help desk to provide customer
support and at the same time support computer users within the company. The
system is a cost-effective solution that provides all the features needed
for full service support centers.

Company Information
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,
RI is a privately held software development company that specializes in
Asset Management and Customer Support applications. There are about a
million desktops running NetKeeper applications worldwide.

For more information, visit our WEB site: www.netkeeper.com.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Macs Fan Control 1.3.1.0 - Monitor and c...
Macs Fan Control allows you to monitor and control almost any aspect of your computer's fans, with support for controlling fan speed, temperature sensors pane, menu-bar icon, and autostart with... Read more
NetShade 6.3.1 - Browse privately using...
NetShade is an anonymous proxy and VPN app+service for Mac. Unblock your Internet through NetShade's high-speed proxy and VPN servers spanning seven countries. NetShade masks your IP address as you... Read more
Dragon Dictate 4.0.7 - Premium voice-rec...
With Dragon Dictate speech recognition software, you can use your voice to create and edit text or interact with your favorite Mac applications. Far more than just speech-to-text, Dragon Dictate lets... Read more
Persecond 1.0.2 - Timelapse video made e...
Persecond is the easy, fun way to create a beautiful timelapse video. Import an image sequence from any camera, trim the length of your video, adjust the speed and playback direction, and you’re done... Read more
GIMP 2.8.14p2 - Powerful, free image edi...
GIMP is a multi-platform photo manipulation tool. GIMP is an acronym for GNU Image Manipulation Program. The GIMP is suitable for a variety of image manipulation tasks, including photo retouching,... Read more
Sandvox 2.10.2 - Easily build eye-catchi...
Sandvox is for Mac users who want to create a professional looking website quickly and easily. With Sandvox, you don't need to be a Web genius to build a stylish, feature-rich, standards-compliant... Read more
LibreOffice 5.0.1.2 - Free, open-source...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
f.lux 36.1 - Adjusts the color of your d...
f.lux makes the color of your computer's display adapt to the time of day, warm at night and like sunlight during the day. Ever notice how people texting at night have that eerie blue glow? Or wake... Read more
VirtualBox 5.0.2 - x86 virtualization so...
VirtualBox is a family of powerful x86 virtualization products for enterprise as well as home use. Not only is VirtualBox an extremely feature rich, high performance product for enterprise customers... Read more
File Juicer 4.43 - Extract images, video...
File Juicer is a drag-and-drop can opener and data archaeologist. Its specialty is to find and extract images, video, audio, or text from files which are hard to open in other ways. In computer... Read more

ReBoard: Revolutionary Keyboard (Utilit...
ReBoard: Revolutionary Keyboard 1.0 Device: iOS Universal Category: Utilities Price: $1.99, Version: 1.0 (iTunes) Description: Do everything within the keyboard without switching apps! If you are in WhatsApp, how do you schedule a... | Read more »
Tiny Empire (Games)
Tiny Empire 1.1.3 Device: iOS Universal Category: Games Price: $2.99, Version: 1.1.3 (iTunes) Description: Launch cannonballs and blow tiny orcs into thousands of pieces in this intuitive fantasy-themed puzzle shooter! Embark on an... | Read more »
Astropad Mini (Productivity)
Astropad Mini 1.0 Device: iOS iPhone Category: Productivity Price: $4.99, Version: 1.0 (iTunes) Description: *** 50% off introductory price! ​*** Get the high-end experience of a Wacom tablet at a fraction of the price with Astropad... | Read more »
Emo Chorus (Music)
Emo Chorus 1.0.0 Device: iOS Universal Category: Music Price: $1.99, Version: 1.0.0 (iTunes) Description: Realistic Choir simulator ranging from simple Chorus emulation to full ensemble Choir with 128 members. ### introductory offer... | Read more »
Forest Spirit (Games)
Forest Spirit 1.0.5 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.5 (iTunes) Description: | Read more »
Ski Safari 2 (Games)
Ski Safari 2 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: The world's most fantastical, fun, family-friendly skiing game is back and better than ever! Play as Sven's sister Evana, share... | Read more »
Lara Croft GO (Games)
Lara Croft GO 1.0.47768 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.47768 (iTunes) Description: Lara Croft GO is a turn based puzzle-adventure set in a long-forgotten world. Explore the ruins of an ancient... | Read more »
Whispering Willows (Games)
Whispering Willows 1.23 Device: iOS Universal Category: Games Price: $4.99, Version: 1.23 (iTunes) Description: **LAUNCH SALE 50% OFF** - Whispering Willows is on sale for 50% off ($4.99) until September 9th. | Read more »
Calvino Noir (Games)
Calvino Noir 1.1 Device: iOS iPhone Category: Games Price: $3.99, Version: 1.1 (iTunes) Description: The film noir stealth game. Calvino Noir is the exploratory, sneaking adventure through the 1930s European criminal underworld.... | Read more »
Angel Sword (Games)
Angel Sword 1.0 Device: iOS Universal Category: Games Price: $6.99, Version: 1.0 (iTunes) Description: Prepare to adventure in the most epic full scale multiplayer 3D RPG for mobile! Experience amazing detailed graphics in full HD.... | Read more »

Price Scanner via MacPrices.net

iPad Air 2 on sale for up to $100 off MSRP
Best Buy has iPad Air 2s on sale for up to $100 off MSRP on their online store for a limited time. Choose free shipping or free local store pickup (if available). Sale prices available for online... Read more
MacBook Airs on sale for $100 off MSRP
Best Buy has MacBook Airs on sale for $100 off MSRP on their online store. Choose free shipping or free local store pickup (if available). Sale prices for online orders only, in-store prices may vary... Read more
Big Grips Lift Handle For iPad Air and iPad A...
KEM Ventures, Inc. which pioneered the extra-large, super-protective iPad case market with the introduction of Big Grips Frame and Stand in 2011, is launching Big Grips Lift featuring a new super-... Read more
Samsung Launches Galaxy Tab S2, Its Most Powe...
Samsung Electronics America, Inc. has announced the U.S. release of the Galaxy Tab S2, its thinnest, lightest, ultra-fast tablet. Blending form and function, elegant design and multitasking power,... Read more
Tablet Screen Sizes Expanding as iPad Pro App...
Larger screen sizes are gaining favor as the tablet transforms into a productivity device, with shipments growing 185 percent year-over-year in 2015. According to a new Strategy Analytics’ Tablet... Read more
Today Only: Save US$50 on Adobe Elements 13;...
Keep the memories. lose the distractions. Summer’s winding down and it’s time to turn almost perfect shots into picture perfect memories with Elements 13. And get the power to edit both photos and... Read more
1.4GHz Mac mini on sale for $449, save $50
Best Buy has the 1.4GHz Mac mini on sale for $50 off MSRP on their online store. Choose free shipping or free local store pickup (if available). Price for online orders only, in-store price may vary... Read more
12-inch 1.1GHz Gold MacBook on sale for $1149...
B&H Photo has the 12″ 1.1GHz Gold Retina MacBook on sale for $1149.99 including free shipping plus NY sales tax only. Their price is $150 off MSRP, and it’s the lowest price available for this... Read more
27-inch 3.3GHz 5K iMac on sale for $1849, sav...
Best Buy has the 27″ 3.3GHz 5K iMac on sale for $1849.99. Their price is $150 off MSRP, and it’s the lowest price available for this model. Choose free shipping or free local store pickup (if... Read more
Worldwide Tablet Shipments Expected to Declin...
Does Apple badly need a touchscreen convertible/hybrid laptop MacBook? Yes, judging from a new market forecast from the International Data Corporation (IDC) Worldwide Quarterly Tablet Tracker, which... Read more

Jobs Board

*Apple* Music, Business Operations - Apple (...
**Job Summary** This role in Apple Music and in iTunes is working with…the songs that we all enjoy listening to in Apple Music. Your job will be to work wit Read more
Hardware Systems Integration Engineer - *App...
**Job Summary** We are seeking an enthusiastic electrical engineer for the Apple Watch team. This is a design engineering position that entails working with Read more
Engineering Project Manager - *Apple* TV -...
**Job Summary** The iTunes Apps project management team oversees iTunes, Apple TV, DRM and iOS Applications. We are looking for a project manager to help manage and Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail Online Store: Customer Insigh...
**Job Summary** Apple Retail (Online Store) is seeking an experienced e-commerce analytics professional to join the Customer Insights Team. The Web e-Commerce Analyst Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.