[NPL] NetKeeper Internet
TweetFollow Us on Twitter

[NPL] NetKeeper Internet

NEWS RELEASE - FOR IMMEDIATE RELEASE

MULTIMA CORPORATION
One Rosewood Court
East Greenwich, RI 02818-1543
Tel: 800-532-4862 Fax: 401-885-2605
www.netkeeper.com

Contact:
Marie Dunne, VP sales
Tel: 401-885-1916 ext. 4242 Fax: 401-885-2605
mdunne@netkeeper.com

MULTIMA CORPORATION RELEASES NETKEEPER INTERNET

EAST GREENWICH - -May 28,1998 -- Multima Corporation, publishers of
NetKeeper Help Desk & Asset Management software, today announced the
immediate availabbility of NetKeeper Internet - a WEB based self-service
help desk solution to add to NetKeeper Help Desk software programs. The new
release integrates seamlessly with any present and future installation of
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help
Desk Captain. The program offers the same functionality and seamless
operation as the NetKeeper LAN User Entry module - a program for end user
access anywhere on the local and wide area networks.

Most companies today have working LAN's or WAN's and are also connected to
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk
software, the help desk staff can give customers and employees access to
the "self service" features of NetKeeper Help Desk program. NetKeeper has
end-user entry and tracking of service calls, auto escalation of the calls,
queue assignment of work orders and access to the SolutionsKeeper
knowledgebase, for quick problem resolution. The browser will automatically
download a small Java applet upon login to NetKeeper Internet. The end user
enters a "virtual" help desk giving around the clock access and support for
internal corporate support or external customer support.

NetKeeper Internet's access to SolutionsKeeper provides on-demand answers
to any end user with a Java enabled WEB browser at any time and from any
location. Using SolutionsKeeper's unique request tree, end users can easily
access solutions to solve their own requests. The Help Desk staff can set
up the SolutionsKeeper knowledgebase to handle requests about many
different products or situations.

NetKeeper Internet reduces support time and enables staff to optimize
service to end-users. The main help desk experiences diminished telephone
traffic, reduction in costs and increased customer satisfaction. The
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and
allows help desks, even with limited staff, to handle increases in service
request volume that can occur during peak times.

NetKeeper Internet is easy to install and implement. NetKeeper Internet
includes the NetKeeper Internet Connect server. The server software is the
gateway to the WEB and requires a Microsoft Windows NT server as the
gateway PC. NetKeeper Internet requires zero administration since no
NetKeeper software is installed on the workstations. The installation of
NetKeeper Internet causes no interruption in help desk services. The help
desk database can be located on any network server. Internet users have no
direct access or rights to the help desk database. The NetKeeper Internet
Connect serves an HTML representation of the database thus eliminating a
security risk. Significantly, NetKeeper implements this WEB functionality
using the same executable to access the Help Desk from the LAN or from the
Internet or Intranet, thus maintaining the same user interface and similar
speed.

End user access is speedy. On a normal 10Mbit/sec ethernet network, there
is little difference in speed in loading or using the NetKeeper LAN User
Entry module or NetKeeper Internet. End users log in from their desktops by
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A
simple and friendly Wizard leads end user through the call entry and
solution. In addition, NetKeeper Help Desk Pro can be set up to
automatically e-mail or page the correct tech for the incoming service call
from the internet. NetKeeper Internet eliminates the "middle man" (service
center staff) for most service calls.

According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper
Internet fulfills the request of help desk managers to implement a
self-service help desk at an affordable cost. "Most companies are looking
for a way to improve help desk efficiency and to improve customer support.
NetKeeper Internet turns the standard NetKeeper Help Desk program into a
self-service help desk for effective servicing of end users without fixed
personnel answering calls. Some companies using NetKeeper Internet and
NetKeeper Help Desk software have successfully done away with the
traditional help desk. All service requests are done through the LAN or
Internet." Tejera said.

Pricing and Availability
The program is presently shipping. Present owners of NetKeeper Help Desk
software can easily add NetKeeper Internet. The program is priced at
$3,200.00 per server for unlimited users.

Other NetKeeper Programs
NetKeeper Help Desk Pro is a multi site distributed help desk. The program
is the appropriate solution for help desks or service centers that support
many departments within an organization or many sites around the country or
around the world. Support centers can provide service from any site to any
location even around the globe. NetKeeper Help Desk Pro will "Follow the
Sun".

NetKeeper Help Desk Pro is a modular system. The base program is sold by
the "seat". There are many modules that can be added to the help desk such
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate
many functions of the help desk.

NetKeeper Help Desk Captain is a complete help desk & LAN inventory
solution for both external and internal support. It is designed
specifically for the small or medium sized help desk to provide customer
support and at the same time support computer users within the company. The
system is a cost-effective solution that provides all the features needed
for full service support centers.

Company Information
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,
RI is a privately held software development company that specializes in
Asset Management and Customer Support applications. There are about a
million desktops running NetKeeper applications worldwide.

For more information, visit our WEB site: www.netkeeper.com.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Logic Pro X 10.1.1 - Music creation and...
Apple Logic Pro X is the most advanced version of Logic ever. Sophisticated new tools for professional songwriting, editing, and mixing are built around a modern interface that's designed to get... Read more
VLC Media Player 2.2.0 - Popular multime...
VLC Media Player is a highly portable multimedia player for various audio and video formats (MPEG-1, MPEG-2, MPEG-4, DivX, MP3, OGG, ...) as well as DVDs, VCDs, and various streaming protocols. It... Read more
Sound Studio 4.7.8 - Robust audio record...
Sound Studio lets you easily record and professionally edit audio on your Mac. Easily rip vinyls and digitize cassette tapes, or record lectures and voice memos. Prepare for live shows with live... Read more
LibreOffice 4.4.1.2 - Free, open-source...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
Freeway Pro 7.0.3 - Drag-and-drop Web de...
Freeway Pro lets you build websites with speed and precision... without writing a line of code! With its user-oriented drag-and-drop interface, Freeway Pro helps you piece together the website of... Read more
Cloud 3.3.0 - File sharing from your men...
Cloud is simple file sharing for the Mac. Drag a file from your Mac to the CloudApp icon in the menubar and we take care of the rest. A link to the file will automatically be copied to your clipboard... Read more
Cyberduck 4.6.5 - FTP and SFTP browser....
Cyberduck is a robust FTP/FTP-TLS/SFTP browser for the Mac whose lack of visual clutter and cleverly intuitive features make it easy to use. Support for external editors and system technologies such... Read more
Firefox 36.0 - Fast, safe Web browser. (...
Firefox for Mac offers a fast, safe Web browsing experience. Browse quickly, securely, and effortlessly. With its industry-leading features, Firefox is the choice of Web development professionals and... Read more
Thunderbird 31.5.0 - Email client from M...
As of July 2012, Thunderbird has transitioned to a new governance model, with new features being developed by the broader free software and open source community, and security fixes and improvements... Read more
VOX 2.4 - Music player that supports man...
VoxIt just sounds better! The beauty is in its simplicity, yet behind the minimal exterior lies a powerful music player with a ton of features & support for all audio formats you should ever need... Read more

Get The Whole Story – Lone Wolf Complete...
Get The Whole Story – Lone Wolf Complete is Now Available and On Sale Posted by Jessica Fisher on February 27th, 2015 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Who Wore it Best? The Counting Dead vs....
Like it or not, the “clicker” genre, popularized by cute distractions like Candy Box and Cookie Clicker, seems like it’s here to stay. So Who Wore it Best? takes a look at two recent examples: The Counting Dead and AdVenture Capitalist. | Read more »
Card Crawl, the Mini Deck Building Game,...
Card Crawl, the Mini Deck Building Game, is Coming Soon Posted by Jessica Fisher on February 27th, 2015 [ permalink ] Tinytouchtales and Mexer have announced their new game, | Read more »
Witness an all new puzzle mechanic in Bl...
Well, BlastBall MAX is not one of those games and is bucking trends such as timers, elements of randomness, and tacked-on mechanics in favor of pure puzzle gameplay. When you first boot up the game you’ll see a grid made up of squares that are each... | Read more »
This Princess Has a Dragon and She isn’t...
This Princess Has a Dragon and She isn’t Afraid to Useit. | Read more »
Mecha Showdown Review
Mecha Showdown Review By Lee Hamlet on February 27th, 2015 Our Rating: :: IN A SPINUniversal App - Designed for iPhone and iPad Mecha Showdown replaces traditional buttons with a slot machine mechanic in this robot fighting game,... | Read more »
Reliance Games and Dreamworks Unveil Rea...
Reliance Games and Dreamworks Unveil Real Steel Champions Posted by Ellis Spice on February 27th, 2015 [ permalink ] Reliance Games and Dreamworks have announced that a third game in | Read more »
Sum Idea Review
Sum Idea Review By Jennifer Allen on February 27th, 2015 Our Rating: :: TAXING NUMBERSUniversal App - Designed for iPhone and iPad Sum Idea is a fairly charming but taxing puzzle game.   | Read more »
A New Badland Update Brings Daydream Lev...
A New Badland Update Brings Daydream Levels to Co-Op Posted by Ellis Spice on February 27th, 2015 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Slashing Demons Review
Slashing Demons Review By Lee Hamlet on February 27th, 2015 Our Rating: :: IT'S A LONG WAY TO THE TOPUniversal App - Designed for iPhone and iPad Slashing Demons lacks the depth or scope to take it beyond the point of being just... | Read more »

Price Scanner via MacPrices.net

Apple CEO Tim Cook to Deliver 2015 George Was...
Apple CEO Tim Cook will deliver the George Washington University’s Commencement address to GWU grads on May 17, at which time he will also be awarded an honorary doctorate of public service from the... Read more
Apple restocks refurbished Mac minis for up t...
The Apple Store has restocked Apple Certified Refurbished 2014 Mac minis, with models available starting at $419. Apple’s one-year warranty is included with each mini, and shipping is free: - 1.4GHz... Read more
Save up to $50 on iPad Air 2s, NY tax only, f...
 B&H Photo has iPad Air 2s on sale for $50 off MSRP including free shipping plus NY sales tax only: - 16GB iPad Air 2 WiFi: $469.99 $30 off - 64GB iPad Air 2 WiFi: $549 $50 off - 128GB iPad Air 2... Read more
16GB iPad Air 2 on sale for $447, save $52
Walmart has the 16GB iPad Air 2 WiFi on sale for $446.99 on their online store for a limited time. Choose free shipping or free local store pickup (if available). Sale price for online orders only,... Read more
iMacs on sale for up to $205 off MSRP
B&H Photo has 21″ and 27″ iMacs on sale for up to $205 off MSRP including free shipping plus NY sales tax only: - 21″ 1.4GHz iMac: $1029 $70 off - 21″ 2.7GHz iMac: $1199 $100 off - 21″ 2.9GHz... Read more
Apple Takes 89 Percent Share of Global Smartp...
According to the latest research from Strategy Analytics, global smartphone operating profit reached US$21 billion in Q4 2014. The Android operating system captured a record-low 11 percent global... Read more
New Travel Health App “My Travel Health” iOS...
Rochester, Minnesota based Travel Health and Wellness LLC has announced that its new iOS app help safeguard the user’s health when traveling abroad — “My Travel Health” is now available on the Apple... Read more
Sale! MacBook Airs for up to $115 off MSRP
B&H Photo has MacBook Airs on sale for up to $100 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 11″ 128GB MacBook Air: $799 100 off MSRP - 11″ 256GB MacBook Air: $999 $100... Read more
15-inch 2.0GHz Retina MacBook Pro (refurbishe...
The Apple Store has Apple Certified Refurbished previous-generation 15″ 2.0GHz Retina MacBook Pros available for $1489 including free shipping plus Apple’s standard one-year warranty. Their price is... Read more
Wither The iPad mini? End Of The Road Imminen...
AppleDailyReport’s Dennis Sellers predicts that the iPad mini is going to be left to wither on the vine, as it were, and then just allowed to fade away — a casualty of the IPhone 6 Plus and other... Read more

Jobs Board

Sr. Technical Services Consultant, *Apple*...
**Job Summary** Apple Professional Services (APS) has an opening for a senior technical position that contributes to Apple 's efforts for strategic and transactional Read more
Event Director, *Apple* Retail Marketing -...
…This senior level position is responsible for leading and imagining the Apple Retail Team's global engagement strategy and team. Delivering an overarching brand Read more
*Apple* Pay - Site Reliability Engineer - Ap...
**Job Summary** Imagine what you could do here. At Apple , great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring Read more
*Apple* Solutions Consultant - Retail Sales...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
*Apple* Solutions Consultant - Retail Sales...
**Job Summary** As an Apple Solutions Consultant (ASC) you are the link between our customers and our products. Your role is to drive the Apple business in a retail Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.