[NPL] NetKeeper Internet
TweetFollow Us on Twitter

[NPL] NetKeeper Internet

NEWS RELEASE - FOR IMMEDIATE RELEASE

MULTIMA CORPORATION
One Rosewood Court
East Greenwich, RI 02818-1543
Tel: 800-532-4862 Fax: 401-885-2605
www.netkeeper.com

Contact:
Marie Dunne, VP sales
Tel: 401-885-1916 ext. 4242 Fax: 401-885-2605
mdunne@netkeeper.com

MULTIMA CORPORATION RELEASES NETKEEPER INTERNET

EAST GREENWICH - -May 28,1998 -- Multima Corporation, publishers of
NetKeeper Help Desk & Asset Management software, today announced the
immediate availabbility of NetKeeper Internet - a WEB based self-service
help desk solution to add to NetKeeper Help Desk software programs. The new
release integrates seamlessly with any present and future installation of
NetKeeper Help Desk software - NetKeeper Help Desk Pro and NetKeeper Help
Desk Captain. The program offers the same functionality and seamless
operation as the NetKeeper LAN User Entry module - a program for end user
access anywhere on the local and wide area networks.

Most companies today have working LAN's or WAN's and are also connected to
the Internet. By installing NetKeeper Internet with NetKeeper Help Desk
software, the help desk staff can give customers and employees access to
the "self service" features of NetKeeper Help Desk program. NetKeeper has
end-user entry and tracking of service calls, auto escalation of the calls,
queue assignment of work orders and access to the SolutionsKeeper
knowledgebase, for quick problem resolution. The browser will automatically
download a small Java applet upon login to NetKeeper Internet. The end user
enters a "virtual" help desk giving around the clock access and support for
internal corporate support or external customer support.

NetKeeper Internet's access to SolutionsKeeper provides on-demand answers
to any end user with a Java enabled WEB browser at any time and from any
location. Using SolutionsKeeper's unique request tree, end users can easily
access solutions to solve their own requests. The Help Desk staff can set
up the SolutionsKeeper knowledgebase to handle requests about many
different products or situations.

NetKeeper Internet reduces support time and enables staff to optimize
service to end-users. The main help desk experiences diminished telephone
traffic, reduction in costs and increased customer satisfaction. The
NetKeeper Internet Help Desk is available 24 hours a day, 7days a week and
allows help desks, even with limited staff, to handle increases in service
request volume that can occur during peak times.

NetKeeper Internet is easy to install and implement. NetKeeper Internet
includes the NetKeeper Internet Connect server. The server software is the
gateway to the WEB and requires a Microsoft Windows NT server as the
gateway PC. NetKeeper Internet requires zero administration since no
NetKeeper software is installed on the workstations. The installation of
NetKeeper Internet causes no interruption in help desk services. The help
desk database can be located on any network server. Internet users have no
direct access or rights to the help desk database. The NetKeeper Internet
Connect serves an HTML representation of the database thus eliminating a
security risk. Significantly, NetKeeper implements this WEB functionality
using the same executable to access the Help Desk from the LAN or from the
Internet or Intranet, thus maintaining the same user interface and similar
speed.

End user access is speedy. On a normal 10Mbit/sec ethernet network, there
is little difference in speed in loading or using the NetKeeper LAN User
Entry module or NetKeeper Internet. End users log in from their desktops by
simply clicking on the NetKeeper icon or by selecting the Help Desk URL. A
simple and friendly Wizard leads end user through the call entry and
solution. In addition, NetKeeper Help Desk Pro can be set up to
automatically e-mail or page the correct tech for the incoming service call
from the internet. NetKeeper Internet eliminates the "middle man" (service
center staff) for most service calls.

According to Eric Tejera, Multima's Vice-President of Marketing, NetKeeper
Internet fulfills the request of help desk managers to implement a
self-service help desk at an affordable cost. "Most companies are looking
for a way to improve help desk efficiency and to improve customer support.
NetKeeper Internet turns the standard NetKeeper Help Desk program into a
self-service help desk for effective servicing of end users without fixed
personnel answering calls. Some companies using NetKeeper Internet and
NetKeeper Help Desk software have successfully done away with the
traditional help desk. All service requests are done through the LAN or
Internet." Tejera said.

Pricing and Availability
The program is presently shipping. Present owners of NetKeeper Help Desk
software can easily add NetKeeper Internet. The program is priced at
$3,200.00 per server for unlimited users.

Other NetKeeper Programs
NetKeeper Help Desk Pro is a multi site distributed help desk. The program
is the appropriate solution for help desks or service centers that support
many departments within an organization or many sites around the country or
around the world. Support centers can provide service from any site to any
location even around the globe. NetKeeper Help Desk Pro will "Follow the
Sun".

NetKeeper Help Desk Pro is a modular system. The base program is sold by
the "seat". There are many modules that can be added to the help desk such
as User Entry Module for the LAN or for the Internet, E Mail, Paging, LAN
Inventory, Bar Code software and NetKeeper Help Desk Supervisor to automate
many functions of the help desk.

NetKeeper Help Desk Captain is a complete help desk & LAN inventory
solution for both external and internal support. It is designed
specifically for the small or medium sized help desk to provide customer
support and at the same time support computer users within the company. The
system is a cost-effective solution that provides all the features needed
for full service support centers.

Company Information
Founded in 1985, Multima Corporation, with headquarters in East Greenwich,
RI is a privately held software development company that specializes in
Asset Management and Customer Support applications. There are about a
million desktops running NetKeeper applications worldwide.

For more information, visit our WEB site: www.netkeeper.com.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

LibreOffice 4.4.5.2 - Free, open-source...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
Adobe Lightroom 6.1.1 - Import, develop,...
Adobe Lightroom is available as part of Adobe Creative Cloud for as little as $9.99/month bundled with Photoshop CC as part of the photography package. Lightroom 6 is also available for purchase as a... Read more
File Juicer 4.41 - Extract images, video...
File Juicer is a drag-and-drop can opener and data archaeologist. Its specialty is to find and extract images, video, audio, or text from files which are hard to open in other ways. It finds and... Read more
A Better Finder Rename 9.52 - File, phot...
A Better Finder Rename is the most complete renaming solution available on the market today. That's why, since 1996, tens of thousands of hobbyists, professionals and businesses depend on A Better... Read more
OmniFocus 2.2.3 - GTD task manager with...
OmniFocus helps you manage your tasks the way that you want, freeing you to focus your attention on the things that matter to you most. Capturing tasks and ideas is always a keyboard shortcut away in... Read more
TinkerTool 5.4 - Expanded preference set...
TinkerTool is an application that gives you access to additional preference settings Apple has built into Mac OS X. This allows to activate hidden features in the operating system and in some of the... Read more
Tinderbox 6.3.1 - Store and organize you...
Tinderbox is a personal content management assistant. It stores your notes, ideas, and plans. It can help you organize and understand them. And Tinderbox helps you share ideas through Web journals... Read more
Parallels Desktop 10.2.2 - Run Windows a...
Parallels Desktop is simply the world's bestselling, top-rated, and most trusted solution for running Windows applications on your Mac. With Parallels Desktop for Mac, you can seamlessly run both... Read more
Adobe Premiere Pro CC 2015 9.0.1 - Digit...
Premiere Pro CC 2015 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Premiere Pro customer). Premiere Pro CS6 is still available for... Read more
Adobe After Effects CC 2015 13.5.1 - Cre...
After Effects CC 2015 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous After Effects customer). After Effects CS6 is still available... Read more

Domino Drop (Games)
Domino Drop 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Domino Drop is a delightful new puzzle game with dominos and gravity!Learn how to play it in a minute, master it day by day.Your... | Read more »
OPERATION DRACULA (Games)
OPERATION DRACULA 1.0.1 Device: iOS Universal Category: Games Price: $5.99, Version: 1.0.1 (iTunes) Description: 25% off launch sale!!! 'Could prove to be one of the most accurate representations of the Japanese bullet hell shmup... | Read more »
Race The Sun (Games)
Race The Sun 1.01 Device: iOS iPhone Category: Games Price: $4.99, Version: 1.01 (iTunes) Description: You are a solar craft. The sun is your death timer. Hurtle towards the sunset at breakneck speed in a futile race against time.... | Read more »
Tap Delay (Music)
Tap Delay 1.0.0 Device: iOS Universal Category: Music Price: $4.99, Version: 1.0.0 (iTunes) Description: Back in the “old days”, producers and engineers created delay and echo effects using tape machines. Tap Delay combines the warm... | Read more »
This Week at 148Apps: July 20-24, 2015
July is Heating Up With 148Apps How do you know what apps are worth your time and money? Just look to the review team at 148Apps. We sort through the chaos and find the apps you're looking for. The ones we love become Editor’s Choice, standing out... | Read more »
Red Game Without A Great Name (Games)
Red Game Without A Great Name 1.0.3 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.3 (iTunes) Description: The mechanical bird is flying through an unfriendly, Steampunk world. Help it avoid obstacles and deadly... | Read more »
Warhammer: Arcane Magic (Games)
Warhammer: Arcane Magic 1.0.2 Device: iOS Universal Category: Games Price: $9.99, Version: 1.0.2 (iTunes) Description: Engage in epic battles and tactical gameplay that challenge both novice and veteran in Warhammer: Arcane Magic, a... | Read more »
Mazes of Karradash (Games)
Mazes of Karradash 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: The city of Karradash is under attack: the monsters of the Shadow Realms are emerging from the depths.No adventurer is... | Read more »
Battle Golf is the Newest Game from the...
Wrassling was a pretty weird - and equally great - little wressling game. Now the developers, Folmer Kelly and Colin Lane, have turned their attention to a different sport: golfing. This is gonna be weird. [Read more] | Read more »
Qbert Rebooted has the App Store Going...
The weird little orange... whatever... is back, mostly thanks to that movie which shall remain nameless (you know the one). But anyway it's been "rebooted" and now you can play the fancy-looking Qbert Rebooted on iOS devices. [Read more] | Read more »

Price Scanner via MacPrices.net

Apple’s Education discount saves up to $300 o...
Purchase a new Mac or iPad at The Apple Store for Education and take up to $300 off MSRP. All teachers, students, and staff of any educational institution qualify for the discount. Shipping is free,... Read more
12-inch MacBooks in stock for $20 off, save o...
Adorama has 12″ Retina MacBooks in stock for $20 off MSRP including free shipping plus NY & NJ sales tax only. For a limited time, Adorama will include a free Apple USB-C to USB Adapter, free 4-... Read more
College Student Deals: Additional $100 off Ma...
Take an additional $100 off all MacBooks and iMacs at Best Buy Online with their College Students Deals Savings, valid through August 8, 2015. Anyone with a valid .EDU email address can take... Read more
2015 13-inch 2.7GHz Retina MacBook Pro on sal...
B&H Photo has the new 2015 13″ 2.7GHz/128GB Retina MacBook Pro on sale today for $1199 including free shipping plus NY sales tax only. Their price is $100 off MSRP. Read more
2.8GHz Mac mini available for $988, includes...
Adorama has the 2.8GHz Mac mini available for $988, $11 off MSRP, including a free copy of Apple’s 3-Year AppleCare Protection Plan. Shipping is free, and Adorama charges sales tax in NY & NJ... Read more
Updated Mac Price Trackers
We’ve updated our Mac Price Trackers with the latest information on prices, bundles, and availability on systems from Apple’s authorized internet/catalog resellers: - 15″ MacBook Pros - 13″ MacBook... Read more
High-Precision Battery Fuel Gauge IC Extends...
Renesas Electronics Corporation has announced its new lithium-ion (Li-ion) battery fuel gauge IC, the RAJ240500, designed to extend battery life for connected mobile devices such as tablets, notebook... Read more
27-inch 3.3GHz 5K iMac on sale for $1799, $20...
B&H Photo has the 27″ 3.3GHz 5K iMac on sale for $1799 including free shipping plus NY tax only. Their price is $200 off MSRP, and it’s the lowest price available for this model from any Apple... Read more
Twelve South Free Dual Screen Backgrounds Co...
Twelve South has posted a second collection of travel Desktop photos, noting: For the Twelve South team, a vacation is never just a vacation. It’s a time to try out new prototypes on the road, visit... Read more
Apple Refurbished iMacs available for up to $...
The Apple Store has Apple Certified Refurbished iMacs available for up to $380 off the cost of new models. Apple’s one-year warranty is standard, and shipping is free: - 27″ 3.5GHz 5K iMac – $1949 $... Read more

Jobs Board

*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales. Specialist - Retail Customer Service and Sales. Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales. Specialist - Retail Customer Service and Sales. Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Customer Experience (ACE) Leader - A...
…management to deliver on business objectives Training partner store staff on Apple products, services, and merchandising guidelines Coaching partner store staff on Read more
Project Manager - *Apple* Pay Security - Ap...
**Job Summary** The Apple Pay Security team is seeking a highly organized, results-driven Project Manager to drive the development of Apple Pay Security. If you are Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.