http://www.mactech.com/blog en Downturn in national customer satisfaction hits eight consecutive quarters http://www.mactech.com/2016/05/05/downturn-national-customer-satisfaction-hits-eight-consecutive-quarters <p>The steep downward trajectory in national customer satisfaction continues, as the free fall of the American Customer Satisfaction Index (ACSI) reaches the two-year mark. The aggregate ACSI (theacsi.org) score for the fourth quarter of 2015 is down 0.5 percent to 73.4 on a 100-point scale, its lowest score in a decade after eight consecutive quarters of decline.</p> <p><a href="http://www.mactech.com/2016/05/05/downturn-national-customer-satisfaction-hits-eight-consecutive-quarters" target="_blank">read more</a></p> http://www.mactech.com/2016/05/05/downturn-national-customer-satisfaction-hits-eight-consecutive-quarters#comments MacNews MacTech MacNews Blog MacTech Blog Thu, 05 May 2016 11:13:43 +0000 dsellers 2009106 at http://www.mactech.com IDC: VR hardware to soar past the $2 billion mark this year http://www.mactech.com/2016/05/04/idc-vr-hardware-soar-past-2-billion-mark-year <p>Worldwide shipments of virtual reality (VR) hardware will skyrocket in 2016, with total volumes reaching 9.6 million units, according to IDC. Led by key products from Samsung, Sony, HTC, and Oculus, the category should generate hardware revenues of approximately $2.3 billion in 2016, adds the research group.</p> <p><a href="http://www.mactech.com/2016/05/04/idc-vr-hardware-soar-past-2-billion-mark-year" target="_blank">read more</a></p> http://www.mactech.com/2016/05/04/idc-vr-hardware-soar-past-2-billion-mark-year#comments MacNews MacTech MacNews Blog MacTech Blog Wed, 04 May 2016 11:09:26 +0000 dsellers 2009101 at http://www.mactech.com IHS: automotive touch screens on the rise http://www.mactech.com/2016/05/03/ihs-automotive-touch-screens-rise <p>With consumers becoming increasingly comfortable using smartphones and tablet PCs, touch screens are now increasingly making their way into their vehicles, too. In fact, the automotive touch panel market is expected to expand from 28 million units shipped in 2013 to 86 million in 2021, according to IHS Inc. (<a href="http://www.ihs.com" title="www.ihs.com">www.ihs.com</a>), the leading global source of critical information and insight.</p> <p><a href="http://www.mactech.com/2016/05/03/ihs-automotive-touch-screens-rise" target="_blank">read more</a></p> http://www.mactech.com/2016/05/03/ihs-automotive-touch-screens-rise#comments MacNews MacTech MacNews Blog MacTech Blog Tue, 03 May 2016 11:07:03 +0000 dsellers 2007921 at http://www.mactech.com The Northern Spy: Quo Vadis http://www.mactech.com/2016/05/02/northern-spy-quo-vadis <div class="field field-type-filefield field-field-upload-image"> <div class="field-items"> <div class="field-item odd"> <img class="imagefield imagefield-field_upload_image" width="125" height="85" alt="" src="http://cdn.mactech.com/sites/default/files/NorthernSpyLogo_55.jpg?1461865843" /> </div> </div> </div> <p><strong>By Rick Sutcliffe</strong></p> <p><a href="http://www.mactech.com/2016/05/02/northern-spy-quo-vadis" target="_blank">read more</a></p> http://www.mactech.com/2016/05/02/northern-spy-quo-vadis#comments MacNews MacTech MacNews Blog MacTech Blog Mon, 02 May 2016 11:55:27 +0000 dsellers 2012136 at http://www.mactech.com Gartner: half of CEOs expect their industries to change ‘substantially’ http://www.mactech.com/2016/04/29/gartner-half-ceos-expect-their-industries-change-%E2%80%98substantially%E2%80%99 <p>CEOs have underlined that growth will be their top business priority for 2016, according to a recent survey by Gartner, Inc. (<a href="http://www.gartner.com" title="www.gartner.com">www.gartner.com</a>).</p> <p><a href="http://www.mactech.com/2016/04/29/gartner-half-ceos-expect-their-industries-change-%E2%80%98substantially%E2%80%99" target="_blank">read more</a></p> http://www.mactech.com/2016/04/29/gartner-half-ceos-expect-their-industries-change-%E2%80%98substantially%E2%80%99#comments MacNews MacTech MacNews Blog MacTech Blog Fri, 29 Apr 2016 11:05:48 +0000 dsellers 2007916 at http://www.mactech.com U.S. carriers score poorly on ‘app experience’ evaluation http://www.mactech.com/2016/04/28/us-carriers-score-poorly-%E2%80%98app-experience%E2%80%99-evaluation <p>Apteligent (<a href="http://www.apteligent.com" title="www.apteligent.com">www.apteligent.com</a>) and analyst firm, STL group, have put together a report quantifying the customer “app experience” on 27 mobile networks in 7 countries. The findings on U.S. carrier providers was especially surprising considering analysts and market observers often cite the U.S. as a mobile market that has achieved higher broadband prices owing to its operators’ network investment. </p> <p>So how do U.S. carriers Sprint, T-Mobile, Verizon and AT&amp;T measure up?</p> <p>° All four of the major US mobile operators are in the bottom half of the ranking table.</p> <p><a href="http://www.mactech.com/2016/04/28/us-carriers-score-poorly-%E2%80%98app-experience%E2%80%99-evaluation" target="_blank">read more</a></p> http://www.mactech.com/2016/04/28/us-carriers-score-poorly-%E2%80%98app-experience%E2%80%99-evaluation#comments MacNews MacTech MacNews Blog MacTech Blog Thu, 28 Apr 2016 11:38:42 +0000 dsellers 2007461 at http://www.mactech.com Organizations failing to harness benefits of agile delivery http://www.mactech.com/2016/04/27/organizations-failing-harness-benefits-agile-delivery <p>Organizations are far less willing than their employees to adopt agile working methods and are missing out on the benefits such as earlier delivery of projects and return on investment, according to a new global survey published by AXELOS (<a href="http://www.axelos.com" title="www.axelos.com">www.axelos.com</a>).<br />  <br /> The survey of more than 2,400 professionals found that more than three-quarters (81%) of respondents – across all job roles and industry sectors surveyed – now see value in working in an agile way. In fact, the appetite to use agile methods among individual professionals is on average 37% greater than their employer’s.<br />  </p> <p><a href="http://www.mactech.com/2016/04/27/organizations-failing-harness-benefits-agile-delivery" target="_blank">read more</a></p> http://www.mactech.com/2016/04/27/organizations-failing-harness-benefits-agile-delivery#comments MacNews MacTech MacNews Blog MacTech Blog Wed, 27 Apr 2016 11:17:54 +0000 dsellers 2007261 at http://www.mactech.com MWR research confirms risk of NFC enabled card theft http://www.mactech.com/2016/04/26/mwr-research-confirms-risk-nfc-enabled-card-theft <p>With contactless payments increasing in popularity, MWR InfoSecurity (<a href="http://www.mwrinfosecurity.com" title="www.mwrinfosecurity.com">www.mwrinfosecurity.com</a>) has today warned consumers to be aware of the dangers from contactless cards. It also issued a reminder to retailers and banks that not all fraudulent card theft is the fault of the card owner and more needs to be done to thwart scammers.<br />  </p> <p><a href="http://www.mactech.com/2016/04/26/mwr-research-confirms-risk-nfc-enabled-card-theft" target="_blank">read more</a></p> http://www.mactech.com/2016/04/26/mwr-research-confirms-risk-nfc-enabled-card-theft#comments MacNews MacTech MacNews Blog MacTech Blog Tue, 26 Apr 2016 11:00:50 +0000 dsellers 2005571 at http://www.mactech.com Video banking reaches inflection point http://www.mactech.com/2016/04/25/video-banking-reaches-inflection-point <p>More than 80% of banks surveyed recognize that online and mobile banking channels improve customer engagement, and 93% of banks expect customer satisfaction to improve if a high quality video banking service were to be implemented.<br />  </p> <p><a href="http://www.mactech.com/2016/04/25/video-banking-reaches-inflection-point" target="_blank">read more</a></p> http://www.mactech.com/2016/04/25/video-banking-reaches-inflection-point#comments MacNews MacTech MacNews Blog MacTech Blog Mon, 25 Apr 2016 11:36:51 +0000 dsellers 2003756 at http://www.mactech.com Mobile apps becoming more popular with small businesses http://www.mactech.com/2016/04/22/mobile-apps-becoming-more-popular-small-businesses <p>Will mobile apps that are cheaper and easier to develop convince more small businesses to have them? Not necessarily, according to a new survey by Clutch (<a href="https://clutch.co" title="https://clutch.co">https://clutch.co</a>), an app development research firm. </p> <p>While nearly 50% of small businesses indicate they plan to have a mobile app within the next few years, over 30% still have no intention to do so. Industry experts, however, say that attitude will likely change as more small businesses watch the trend of mobile app adoption grow and are forced to have an app in order to stay competitive.</p> <p><a href="http://www.mactech.com/2016/04/22/mobile-apps-becoming-more-popular-small-businesses" target="_blank">read more</a></p> http://www.mactech.com/2016/04/22/mobile-apps-becoming-more-popular-small-businesses#comments MacNews MacTech MacNews Blog MacTech Blog Fri, 22 Apr 2016 11:32:25 +0000 dsellers 2003751 at http://www.mactech.com