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Survey: most folks are confused about/unaware of 3G/5G changes

Big changes are on the horizon for mobile networks across the U.S., but according to new data from Ting Mobile, a postpaid MVNO mobile phone service, most people have little knowledge of what’s to come or are fuzzy about the details. The data is based on responses from 1,500 mobile phone users across all mobile carriers and was conducted in January.

“The responses to this survey are eye-opening to us, namely because they indicate widespread confusion and misinformation about the status of both 3G and 5G mobile networks,” said Andrew Moore-Crispin, Director of Content at Ting Mobile. “While 17% of the mobile population using 3G doesn’t sound like a lot, that’s over 47 million people whose service could just stop working.”

How does the 3G shutdown affect me?

“It’s surprising to see how many 2G and 3G users are unconcerned about their network going away — this could be an indicator that they don’t realize that their mobile devices will likely just stop working one day,” said Moore-Crispin. “People on 4G LTE aren’t in the clear either. To start, many IoT (Internet of Things) devices, like GPS systems, “smart” kitchen appliances or older smartwatches may be running on 3G. Mobile users who are on 4G will also want to check to make sure that their device supports VoLTE, which will become important for maintaining the integrity of calls and phone service after 3G networks are decommissioned.”

What’s this 5G business, anyway?

“The takeaway here is simple: we’re just not there yet with 5G, so it’s advisable to wait on a 5G phone purchase for now,” said Moore-Crispin. “A lot of carriers are invoking the name of 5G in marketing materials right now, but the reality is that the 5G service that’s actually available is very limited and not yet up to the speeds that it eventually promises to be. This has clearly created some consumer confusion over who is actually on a 5G network, versus with a carrier who is working to roll out 5G.”

For more information about Ting’s 3G/5G Survey, visit:

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