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More than half of consumers want to use voice assistants for heathcare

Orbita, Inc., a provider of a conversational AI platform, has released the Voice Assistant Consumer Adoption Report for Healthcare 2019. To develop this report, Orbita sponsored independent research by Voicebot.ai, the leading online publication and research source dedicated to voice and AI technologies.

Based on a survey of 1,004 U.S. adults, the report includes these key highlights:

° 7.5% of U.S. consumers have used voice assistants such as Alexa or Google Assistant for healthcare as of September 2019.

° Nearly 52% would like to use voice assistants for healthcare use cases in the future.

° 18-29-year-olds are the most likely to have used a voice assistant for healthcare-related services, but 45-60-year-olds are the most bullish on the technology

The 40-page report includes 20 charts, 10 case studies highlighting today’s real-world voice-powered healthcare solutions, and 35 pages of analysis. It is available at no cost for download at voicebot.ai.

“From a clinical perspective, voice offers tremendous opportunity to engage with patients in ways we never before imagined,” says Teri Fisher, MD. “This report provides valuable information for organizations that may be questioning their approach or timing with new voice offerings.”

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