Apple has launched a new online help system called Express Lane (https://expresslane.apple.com/GetproductgroupList.do;jsessionid=BKRfMQFfsNQLlJ9GDZy4nhQKmk7j9yV8BLSkMLSrXmppt2YdZHT5!1929009106) for diagnosing problems with Apple products. It’s designed to streamline the customer service process and troubleshooting system.
It lists these categories: Mac & Software; iPod; iPhone; iPad; iTunes; More Products & Services. Once you begin using the service, it offers “My Products” and “Case Lookup” features.