Mission-Critical Software Installations Receive Critical Care from Seapine
Software
Enhanced customer support offering provides support 24×7 to enterprise
corporations
MASON, Ohio–October 10, 2006–Due to the large number of enterprise
corporations that have implemented Seapine Software products for managing
process, change, and quality in their organizations, Seapine recently
introduced Critical Care customer support. Seapine Software is a leading
provider of application lifecycle management and business process
management solutions.
Critical Care provides around the clock access to technical support for
critical issues. Designed for companies that leverage Seapine products in
mission-critical installations, Critical Care offers customers:
* 24×7 coverage, including major holidays
* Priority routing of issues during business hours
* Thirty minute response time
According to Fred Davidson, director of customer service at Seapine,
Critical Care is particularly important to large enterprise customers with
geographically-dispersed teams that work 24 hours a day. “Critical issues
don’t happen just between 9 AM and 5 PM, Monday through Friday. Instead,
they tend to occur when you least expect them or at the worst possible time.
“Critical Care provides access to Seapine’s technical support professionals
when the customer needs it most. Knowing that we are never more than a
phone call away, day or night, provides an extra sense of security,” added
Davidson.
For more information on Seapine’s Critical Care customer support, visit
(http://www.seapine.com/plans).
About Seapine Software
Seapine Software, Inc. is a leading provider of application lifecycle
management and business process management solutions that empower companies
to manage process, change, and quality throughout the enterprise. Over
7,500 companies around the world rely on Seapine’s products to improve
efficiency and product quality. Founded in 1995 and located in Mason, Ohio,
Seapine Software has offices in North America, Europe, and Asia-Pacific.
For more information about Seapine Software, visit
(http://www.seapine.com/).