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Real Software Adds Priority Phone Support Options


Technical support options enhanced by addition of paid priority phone
support to supplement free web-based method.

November 5, 2002. Austin, TX – REAL Software today announced availability of
paid priority technical support. The new support offerings give developers
the security and flexibility they require and provide all customers with
access to the appropriate level of assistance. The free web-based system
continues unchanged and those developers who need ready access to first-line
support for their mission-critical projects now have several options to
choose from.

“Our customers can now choose the level of support that matches their
needs,” said Geoff Perlman, President and CEO of REAL Software. “We will
continue to provide high quality web-based support while also meeting the
needs of customers who require more immediate attention.”

“Priority phone support is something we asked REAL Software to provide,”
said David Merryweather, CIO of CEI Learning. “Access to Premiere Level
technical support assures us that REALbasic is the right development
platform for our most critical projects.”

There are now five options to choose from in addition to the free web-based
support method. All of the new plans offer phone support. Customers may
select Single Incident support or choose one of the three subscription
plans. Each subscription plan offers an escalating number of incidents and
response priority and support contacts at the developers’ organization.
Additional support for REALbasic plug-in developers is also available.
Support plans range in price from $49.95 for a Single Incident to $2,499.95
for the Premier plan with unlimited incidents, one day response time, and
access to Directed Engineering Services. Details of each plan are available
on the website: (
About REALbasic:

REALbasic is the powerful, easy-to-use tool for creating your own software
for Macintosh, Mac OS X, and Windows. It runs natively on Mac OS X as well
as earlier versions of Macintosh System software. It allows programmers of
all skill levels to develop their software with a single set of user
interface elements and code without requiring any platform-specific

REALbasic is available for US$149.95 for the Standard Edition and US$349.95
for the Professional Edition packages, direct from REAL Software. REAL
Software offers academic and volume discounts as well as license-only and
subscription options. In addition to US English, REALbasic is available in
Dutch, French, German, Italian, Portuguese, and Japanese.
About REAL Software:

REAL Software, Inc. was founded in 1996 and is based in Austin, Texas. For
more information visit or call 512 328 7325.

For more information about REALbasic, visit:

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