In stark contrast to the relatively painless installation procedure for Mac OS X, c|net has devoted an entire article to covering reader opinions of installing Windows XP, which range from painless to problematic. One individual notes, “I returned [Windows XP] to CompUSA in Boulder. The woman working the return counter said that usually they don’t take returns of opened software, but too many people were having problems with Windows XP, and she gave me a cash refund on the spot.”