MacTech Boot Camp 2012: Topics Covered
TweetFollow Us on Twitter

MacTech Boot Camp 2012: Topics Covered

 General Information | Register Now | Dates and Cities
 Topics/Sessions | Schedule | Speakers/Session Chairs
 Media/Press | Edu Pricing | Sponsorship | Travel and Hotel


 


 

MacTech Boot Camp is specifically targeted at the issues facing techs supporting small to medium sized businesses, small office, and home office (often referred to as SMB or SOHO markets), as well as home users (consumers). Specifically, it is not for Enterprise nor developers (those topics are covered at the annual MacTech Conference). MacTech Boot Camp's sessions cover a variety of topics from those in the know about the following topics: all designed to make Boot Camp attendees more successful in supporting these markets. See the individual session descriptions below for a break down of each topic.

Sessions

Sessions are 30-60 minutes long, with most sessions are about 45 minutes. There are nine sessions in the 2012 curriculum titled:

  • Building Your Brand: Marketing and Business Concerns
  • Best practices: Hardware, Software and Network Deployment
  • The New World of Apple IDs, iTunes, and Mac App Store
  • Troubleshooting Methodologies: Hardware, Software and Network Problems
  • Business Technologies: Mobility, Virtualization and Windows
  • An Experts Guide to Working with Clients
  • Storage and Protecting Oneself: Backing up, Archiving and Restoring Data
  • How to Make Remote Consulting Work for You
  • You Can't Know Everything: Getting the Support You Need

Topics Examples

The topics covered will include such as:

  • Marketing Oneself in a Community
  • Client Handling
  • Client Documentation, Passwords and Records
  • Apple's New Approach to Apple IDs
  • Apple ID Management, account merging
  • Resources for Finding Answers
  • Methods for troubleshooting
  • Business technologies and the Mac
  • Windows on the Mac Options
  • Backup Systems and Options
  • Viruses and Security
  • Support Call Techniques
  • Remote Support and Access
  • and more...

Read on for more details.

Session Title:
Building Your Brand: Marketing and Business Concerns

Time: 40 minutes including Q&A

You are new in business, or you've been doing this for years; in either case you can't apply your skills as a technology consultant until you have customers to apply them to! Marketing is one of the most important, but most overlooked skills in our business. We will teach you how to market yourself using your social skills, and contacts, as well as people and organizations you may not have considered. You will learn to market your skills to specific communities where word of mouth can catch fire to set your business above the rest.

Session Title:
Best practices: Hardware, Software and Network Deployment

Time: 45 minutes including Q&A

What are best practices for installing new computers? What about Windows partitions, how to install an OS, software updates, and more? What do you need to know about password strength, printer setup, and more? How do you handle serial numbers? What are the basic choices your clients need to know for wired and wireless networks, and VPNs? What are the benefits of master images and deployment methods? We’ll discuss these and other items.

Session Title:
The New World of Apple IDs, iTunes, and Mac App Store

Time: 30 minutes including Q&A

Apple has changed the rules for Apple IDs, iTunes accounts, and more. Learn the new rules, how devices are treated, migrating to new hardware, dealing with multiple IDs, and iCloud. Find out how iTunes Match works, how Mac App Store differs from iTunes, and the right way for doing deployment and imaging. Learn the restrictions for merging Apple IDs and how to combine them.

Session Title:
Troubleshooting Methodologies:
Hardware, Software and Network Problems

Time: 45 minutes including Q&A

You've worked your magic on the problems you've encountered and nothing is working. It must be hardware, but how can you be sure? What are the tests and tricks you should try, and in what order? How do you know when a problem is software based or hardware based, and how will that determination change your plan of action to get the problem solved for your customer?

We walk you through the best tests and utilities, along with a best practice methodology for troubleshooting, and what to do when you are sure hardware is the problem.

Session Title:
Business Technologies:
Mobility, Virtualization and Windows

Time: 55 minutes including Q&A

Businesses of all sizes need business technology. Find out your options for integrating mobility, virtualization and Windows into your clients’ networks.

Mobility is a big part of today's world, and it's getting bigger. Who are the main mobility players? What are your Mobile Device Management Options? How do you deal with iOS integration to the Mac/PC?

With everything you've done for your customer so far, they think the world of you. It would be horrible to lose that trust just because they ask you to put Windows on their Mac. You may not be a Windows person, but you can absolutely handle Windows on your customers Mac, and we're going to show you how. We will give you the pros and cons of virtualization and non-virtualization options. We'll help you understand some of Windows' main technologies, security and best practices.

Session Title:
An Experts Guide to Working with Clients

Time: 30 minutes including Q&A

So your marketing paid off! You have clients. Now, can you talk to them? Can you translate those often misspoken needs and wants into tangible technical deliverables? Can you help your hard won customers to understand your ongoing value and keep coming back for more? We’ll guide you through some of the most important steps to help you lead your customers; guide them to the right solutions, and convert their unfocused dreams into fully understood needs.

Learn how to best protect yourself from scope creep, incorrect needs assessment, miscommunicated rate structures and other communications faux pas' that can lead to unpaid invoices, or worse. Your customer now knows what they want, and what you can deliver and you have agreed to do it for a mutually understood price. You are well on your way to a positive customer experience, and repeat business.

Now, how are you going to document all of this? In fact, once you get started, how will you document your work, the customers serial numbers, inventory, and other important data they surely assume you will gather, keep and protect on their behalf? We will show you how to safely and securely document information for your customers, and we will expose you to some of the pitfalls of failing to do so properly.

Session Title:
Storage and Protecting Oneself:
Backing up, Archiving and Restoring Data

Time: 45 minutes including Q&A

Well, you've learned your lesson, the hard way. Before making a major change to a system, get a clean backup. But what about backups? There are so many options, some free, some very expensive, and some require you to roll your own. We expose you to the software available to perform backups, and we give you best practices for backup strategies related to backup rotation, media types, online, offline and nearline storage solutions, as well as over-the-net solutions. We talk about the pro's and con's so you can make an informed decision that is right for your specific customers needs. There is no "one size fits all" solution, so we prepare you to make an informed decision.

One of the things that is the most fun about computers is making them do things for you automatically, so you can focus your time and effort on more important things in your life. We will talk about how to use tools like Automator, and AppleScript, and even shell scripting to help you to make your computer or your customers computers, do the types of things people expect computers to do.

Session Title:
How to Make Remote Consulting Work for You

Time: 35 minutes including Q&A

You have setup the perfect small office for your customer. Every best practice followed, no expense spared, everything is right. Still, customers love to call with questions, and when they do, you need to deal with their needs in a way that meets their expectations, is fair to you and the loved ones who have to deal with you answering your phone at all hours of the day and night. We will give you solid guidance on how to handle support calls from your customers so you can keep them happy, and keep your sanity all at the same time.

If you can't fix it over the phone, you'll probably have to actually work on the customers’ computers to fix the problem. But how wonderful would it be to do so without driving across town? If you plan ahead, and setup the proper systems like ARD, VNC, VPN and a host of other possible technologies, you can solve many support problems for your customers remotely. We show you the currently available options, talk about proper configuration, and costs to you and the customer, and ways you can track your remote support to be sure you make money for your efforts.

Session Title:
You Can't Know Everything: Getting the Support You Need

Time: 35 minutes including Q&A

Your job is off to a fantastic start. You are fantastically prepared, yet as so frequently happens, you run into a snag right in the middle of the job. Something you've never seen before and have no idea how to solve. You feel that knot in your throat that sinking sensation in the pit of your stomach. Where do you turn for help? Where can you find answers to those last minute, on site, make or break questions that can be the difference between success or failure? We show you our favorite places to find those answers, and how to express your searches in the most search engine efficient language.


Don't wait. Register today by clicking here.


Note: All information is approximate. All sessions, speakers and descriptions are subject to change at any time without notice.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Apple Digital Camera RAW Compatibility 6...
Apple Digital Camera RAW Compatibility update adds RAW image compatibility to Aperture 3 and iPhoto '11. For more information on supported RAW formats, see this page. Version 6.03: This update adds... Read more
OmniGraffle Pro 6.1.4 - Create diagrams,...
OmniGraffle Pro helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use... Read more
OmniGraffle 6.1.4 - Create diagrams, flo...
OmniGraffle helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use Graffle to... Read more
MegaSeg 5.9.5 - Professional MP3 DJ appl...
MegaSeg is a complete solution for pro audio/video DJ mixing, radio automation, and music scheduling with rock-solid performance and an easy-to-use design. Mix with visual waveforms and Magic... Read more
MarsEdit 3.6.8 - Quick and convenient bl...
MarsEdit is a blog editor for OS X that makes editing your blog like writing email, with spell-checking, drafts, multiple windows, and even AppleScript support. It works with with most blog services... Read more
BBEdit 11.0.3 - Powerful text and HTML e...
BBEdit is the leading professional HTML and text editor for the Mac. Specifically crafted in response to the needs of Web authors and software developers, this award-winning product provides a... Read more
Microsoft Office Preview 15.8 - Popular...
Welcome to the new and modern Microsoft Office for Mac. You will receive regular updates automatically until the official release in the second half of 2015. With the redesigned Ribbon and your... Read more
Yosemite Cache Cleaner 9.0.5 - Clear cac...
Yosemite Cache Cleaner is an award-winning general purpose tool for OS X. YCC makes system maintenance simple with an easy point-and-click interface to many OS X functions. Novice and expert users... Read more
ExpanDrive 4.3.2 - Access cloud storage...
ExpanDrive builds cloud storage in every application, acts just like a USB drive plugged into your Mac. With ExpanDrive, you can securely access any remote file server directly from the Finder or... Read more
RapidWeaver 6.0.8 - Create template-base...
RapidWeaver is a next-generation Web design application to help you easily create professional-looking Web sites in minutes. No knowledge of complex code is required, RapidWeaver will take care of... Read more

Take a First Look at NaturalMotion’s Daw...
NaturalMotion has released a preview of their upcoming title, Dawn of Titans. Dawn of Titans immerses you in a world of fantasy as you build your kingdom, raise an army, and capture territories. The focus on this epic action strategy game was the... | Read more »
GDC 2015 – Warfriends is Something Famil...
GDC 2015 – Warfriends is Something Familiar That’s Also a Little Different Posted by Rob Rich on March 6th, 2015 [ permalink ] About Fun‘s upcoming Warfriends is quite the interesting hybrid. | Read more »
Bored? MyLeisure FreeTime Maximizer Will...
Bored? MyLeisure FreeTime Maximizer Will Take Care of That! Posted by Jessica Fisher on March 5th, 2015 [ permalink ] iPhone App - Designed for the iPhone, compatible with the iPad | Read more »
New Publisher Allstar Games Heads West w...
Allstar Games has announced its first mobile title designed for western audiences, Allstar Heroes. The game will be a massive online battle arena (MOBA) that offers dozens of heroes for you to collect and pit against your opponents. As each hero has... | Read more »
RAD Boarding Review
RAD Boarding Review By Jennifer Allen on March 5th, 2015 Our Rating: :: NEARLY RADUniversal App - Designed for iPhone and iPad RAD Boarding isn’t quite one of the greats, but it has potential.   | Read more »
Presenting the International Mobile Gami...
11th Annual International Mobile Gaming Awards ceremony, hosted by actress Allison Haislip, gathered mobile game developers and publishers from around the world. They chose 13 winners out of the 93 nominations. British studio USTWO won the the Grand... | Read more »
AG Drive Review
AG Drive Review By Tre Lawrence on March 5th, 2015 Our Rating: :: FUTURISTIC STREET RACING.Universal App - Designed for iPhone and iPad Futuristic racing… interstellar style.   | Read more »
GDC 2015 – Nightmare Guardians is an Int...
GDC 2015 – Nightmare Guardians is an Interesting Hybrid of MOBA and Lane Defense Posted by Rob Rich on March 5th, 2015 [ permalink ] I have to say that lane defense (i.e. | Read more »
Overkill 3 Review
Overkill 3 Review By Tre Lawrence on March 5th, 2015 Our Rating: :: WHO'S NEXT?Universal App - Designed for iPhone and iPad Cover system gameplay in the third-person.   Developer: Craneballs Price: Free Version Reviewed: 1.1.6... | Read more »
Warner Bros. Interactive Entertainment A...
Warner Bros. has some exciting games coming down the pipe! | Read more »

Price Scanner via MacPrices.net

16GB iPad mini 3 on sale for $349, save $50
 Walmart has the 16GB iPad mini 3 WiFi on sale on their online store for $349.99 including free shipping or free local store pickup. Their price is $50 off MSRP, and it’s the lowest price available... Read more
Save up to 15% with Apple refurbished Time Ca...
The Apple Store has certified refurbished Time Capsules available for up to $60 off MSRP. Apple’s one-year warranty is included with each Time Capsule, and shipping is free: - 2TB Time Capsule: $255... Read more
Save up to $105 on AppleCare Protection Plans
B&H Photo has 3-Year AppleCare Warranties on sale for up to $105 off MSRP including free shipping plus NY sales tax only: - Mac Laptops 15″ and Above: $244 $105 off MSRP - Mac Laptops 13″ and... Read more
Apple restocks refurbished 15-inch Retina Mac...
The Apple Store has restocked Apple Certified Refurbished 2014 15″ Retina MacBook Pros, available for up to $400 off the cost of new models. An Apple one-year warranty is included with each model,... Read more
Roundup of MacBook Air sale prices, models up...
B&H Photo has MacBook Airs on sale for up to $100 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 11″ 128GB MacBook Air: $799 100 off MSRP - 11″ 256GB MacBook Air: $999 $100... Read more
New Firstrade Mobile App Enables On-The-Go Tr...
Firstrade Securities Inc. has announced its new mobile app, which gives investors immediate access to the company’s trading platform on all mobile devices. The app was developed in-house and was... Read more
Sonnet Introduces USB 3.0 + eSATA Thunderbolt...
Sonnet has announced the launch of its new USB 3.0 + eSATA Thunderbolt Adapter for easy connectivity to USB 3.0 devices and eSATA storage, and USB 3.0 + Gigabit Ethernet Thunderbolt Adapter for easy... Read more
Apple restocks refurbished 27-inch 5K iMacs f...
The Apple Store has restocked Apple Certified Refurbished 27″ 3.5GHz 5K iMacs for $2119 including free shipping. Their price is $380 off the cost of new models, and it’s the lowest price available... Read more
Free Clean Reader Mobile App Hides Swear Word...
The new Clean Reader app, now available in the Apple App Store and Google Play, delivers the opportunity of reading any book without being exposed to profanity. By selecting how clean they want their... Read more
Kinsa Launches “Groups” App to Monitor Illnes...
Kinsa, makers of the first FDA approved app-enabled smartphone thermometer thst won the 2013 Cleveland Clinic Medical Innovation Grand Prize and recently appeared in Apple’s “Parenthood” TV... Read more

Jobs Board

*Apple* Solutions Consultant - Retail Sales...
**Job Summary** As an Apple Solutions Consultant (ASC) you are the link between our customers and our products. Your role is to drive the Apple business in a retail Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Solutions Consultant - Retail Sales...
**Job Summary** As an Apple Solutions Consultant (ASC) you are the link between our customers and our products. Your role is to drive the Apple business in a retail Read more
Position Opening at *Apple* - Apple (United...
…Summary** As a Specialist, you help create the energy and excitement around Apple products, providing the right solutions and getting products into customers' hands. You Read more
Position Opening at *Apple* - Apple (United...
**Job Summary** The Apple Store is a retail environment like no other - uniquely focused on delivering amazing customer experiences. As an Expert, you introduce people Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.