MacTech Boot Camp 2012: Topics Covered
TweetFollow Us on Twitter

MacTech Boot Camp 2012: Topics Covered

 General Information | Register Now | Dates and Cities
 Topics/Sessions | Schedule | Speakers/Session Chairs
 Media/Press | Edu Pricing | Sponsorship | Travel and Hotel



MacTech Boot Camp is specifically targeted at the issues facing techs supporting small to medium sized businesses, small office, and home office (often referred to as SMB or SOHO markets), as well as home users (consumers). Specifically, it is not for Enterprise nor developers (those topics are covered at the annual MacTech Conference). MacTech Boot Camp's sessions cover a variety of topics from those in the know about the following topics: all designed to make Boot Camp attendees more successful in supporting these markets. See the individual session descriptions below for a break down of each topic.


Sessions are 30-60 minutes long, with most sessions are about 45 minutes. There are nine sessions in the 2012 curriculum titled:

  • Building Your Brand: Marketing and Business Concerns
  • Best practices: Hardware, Software and Network Deployment
  • The New World of Apple IDs, iTunes, and Mac App Store
  • Troubleshooting Methodologies: Hardware, Software and Network Problems
  • Business Technologies: Mobility, Virtualization and Windows
  • An Experts Guide to Working with Clients
  • Storage and Protecting Oneself: Backing up, Archiving and Restoring Data
  • How to Make Remote Consulting Work for You
  • You Can't Know Everything: Getting the Support You Need

Topics Examples

The topics covered will include such as:

  • Marketing Oneself in a Community
  • Client Handling
  • Client Documentation, Passwords and Records
  • Apple's New Approach to Apple IDs
  • Apple ID Management, account merging
  • Resources for Finding Answers
  • Methods for troubleshooting
  • Business technologies and the Mac
  • Windows on the Mac Options
  • Backup Systems and Options
  • Viruses and Security
  • Support Call Techniques
  • Remote Support and Access
  • and more...

Read on for more details.

Session Title:
Building Your Brand: Marketing and Business Concerns

Time: 40 minutes including Q&A

You are new in business, or you've been doing this for years; in either case you can't apply your skills as a technology consultant until you have customers to apply them to! Marketing is one of the most important, but most overlooked skills in our business. We will teach you how to market yourself using your social skills, and contacts, as well as people and organizations you may not have considered. You will learn to market your skills to specific communities where word of mouth can catch fire to set your business above the rest.

Session Title:
Best practices: Hardware, Software and Network Deployment

Time: 45 minutes including Q&A

What are best practices for installing new computers? What about Windows partitions, how to install an OS, software updates, and more? What do you need to know about password strength, printer setup, and more? How do you handle serial numbers? What are the basic choices your clients need to know for wired and wireless networks, and VPNs? What are the benefits of master images and deployment methods? We’ll discuss these and other items.

Session Title:
The New World of Apple IDs, iTunes, and Mac App Store

Time: 30 minutes including Q&A

Apple has changed the rules for Apple IDs, iTunes accounts, and more. Learn the new rules, how devices are treated, migrating to new hardware, dealing with multiple IDs, and iCloud. Find out how iTunes Match works, how Mac App Store differs from iTunes, and the right way for doing deployment and imaging. Learn the restrictions for merging Apple IDs and how to combine them.

Session Title:
Troubleshooting Methodologies:
Hardware, Software and Network Problems

Time: 45 minutes including Q&A

You've worked your magic on the problems you've encountered and nothing is working. It must be hardware, but how can you be sure? What are the tests and tricks you should try, and in what order? How do you know when a problem is software based or hardware based, and how will that determination change your plan of action to get the problem solved for your customer?

We walk you through the best tests and utilities, along with a best practice methodology for troubleshooting, and what to do when you are sure hardware is the problem.

Session Title:
Business Technologies:
Mobility, Virtualization and Windows

Time: 55 minutes including Q&A

Businesses of all sizes need business technology. Find out your options for integrating mobility, virtualization and Windows into your clients’ networks.

Mobility is a big part of today's world, and it's getting bigger. Who are the main mobility players? What are your Mobile Device Management Options? How do you deal with iOS integration to the Mac/PC?

With everything you've done for your customer so far, they think the world of you. It would be horrible to lose that trust just because they ask you to put Windows on their Mac. You may not be a Windows person, but you can absolutely handle Windows on your customers Mac, and we're going to show you how. We will give you the pros and cons of virtualization and non-virtualization options. We'll help you understand some of Windows' main technologies, security and best practices.

Session Title:
An Experts Guide to Working with Clients

Time: 30 minutes including Q&A

So your marketing paid off! You have clients. Now, can you talk to them? Can you translate those often misspoken needs and wants into tangible technical deliverables? Can you help your hard won customers to understand your ongoing value and keep coming back for more? We’ll guide you through some of the most important steps to help you lead your customers; guide them to the right solutions, and convert their unfocused dreams into fully understood needs.

Learn how to best protect yourself from scope creep, incorrect needs assessment, miscommunicated rate structures and other communications faux pas' that can lead to unpaid invoices, or worse. Your customer now knows what they want, and what you can deliver and you have agreed to do it for a mutually understood price. You are well on your way to a positive customer experience, and repeat business.

Now, how are you going to document all of this? In fact, once you get started, how will you document your work, the customers serial numbers, inventory, and other important data they surely assume you will gather, keep and protect on their behalf? We will show you how to safely and securely document information for your customers, and we will expose you to some of the pitfalls of failing to do so properly.

Session Title:
Storage and Protecting Oneself:
Backing up, Archiving and Restoring Data

Time: 45 minutes including Q&A

Well, you've learned your lesson, the hard way. Before making a major change to a system, get a clean backup. But what about backups? There are so many options, some free, some very expensive, and some require you to roll your own. We expose you to the software available to perform backups, and we give you best practices for backup strategies related to backup rotation, media types, online, offline and nearline storage solutions, as well as over-the-net solutions. We talk about the pro's and con's so you can make an informed decision that is right for your specific customers needs. There is no "one size fits all" solution, so we prepare you to make an informed decision.

One of the things that is the most fun about computers is making them do things for you automatically, so you can focus your time and effort on more important things in your life. We will talk about how to use tools like Automator, and AppleScript, and even shell scripting to help you to make your computer or your customers computers, do the types of things people expect computers to do.

Session Title:
How to Make Remote Consulting Work for You

Time: 35 minutes including Q&A

You have setup the perfect small office for your customer. Every best practice followed, no expense spared, everything is right. Still, customers love to call with questions, and when they do, you need to deal with their needs in a way that meets their expectations, is fair to you and the loved ones who have to deal with you answering your phone at all hours of the day and night. We will give you solid guidance on how to handle support calls from your customers so you can keep them happy, and keep your sanity all at the same time.

If you can't fix it over the phone, you'll probably have to actually work on the customers’ computers to fix the problem. But how wonderful would it be to do so without driving across town? If you plan ahead, and setup the proper systems like ARD, VNC, VPN and a host of other possible technologies, you can solve many support problems for your customers remotely. We show you the currently available options, talk about proper configuration, and costs to you and the customer, and ways you can track your remote support to be sure you make money for your efforts.

Session Title:
You Can't Know Everything: Getting the Support You Need

Time: 35 minutes including Q&A

Your job is off to a fantastic start. You are fantastically prepared, yet as so frequently happens, you run into a snag right in the middle of the job. Something you've never seen before and have no idea how to solve. You feel that knot in your throat that sinking sensation in the pit of your stomach. Where do you turn for help? Where can you find answers to those last minute, on site, make or break questions that can be the difference between success or failure? We show you our favorite places to find those answers, and how to express your searches in the most search engine efficient language.

Don't wait. Register today by clicking here.

Note: All information is approximate. All sessions, speakers and descriptions are subject to change at any time without notice.


Community Search:
MacTech Search:

Software Updates via MacUpdate

ForeverSave 2.1.4 - Universal auto-save...
ForeverSave auto-saves all documents you're working on while simultaneously doing backup versioning in the background. Lost data can be quickly restored at any time. Losing data, caused by... Read more
AirPort Utility 6.3.6 - Set up and manag...
Note: Most recent release available only within OS X 10.11 El Capitan update. Use AirPort Utility to set up and manage your Wi-Fi network and AirPort base stations, including AirPort Express, AirPort... Read more
Quicksilver 1.3.1 - Application launcher...
Quicksilver is a light, fast and free Mac application that gives you the power to control your Mac with keystrokes alone. Quicksilver allows you to find what you need quickly and easily, then act... Read more
Tidy Up (Five Users) 4.1.5 - Find duplic...
Tidy Up is a complete duplicate finder and disk-tidiness utility. With Tidy Up you can search for duplicate files and packages by the owner application, content, type, creator, extension, time... Read more
Mellel 3.4.3 - The word processor of cho...
Mellel is the leading word processor for OS X and has been widely considered the industry standard since its inception. Mellel focuses on writers and scholars for technical writing and multilingual... Read more
Skype - Voice-over-internet p...
Skype allows you to talk to friends, family and co-workers across the Internet without the inconvenience of long distance telephone charges. Using peer-to-peer data transmission technology, Skype... Read more
Bookends 12.6.0 - Reference management a...
Bookends is a full-featured bibliography/reference and information-management system for students and professionals. Access the power of Bookends directly from Mellel, Nisus Writer Pro, or MS Word (... Read more
Apple iBooks Author 2.4 - Create and pub...
Apple iBooks Author helps you create and publish amazing Multi-Touch books for iPad. Now anyone can create stunning iBooks textbooks, cookbooks, history books, picture books, and more for iPad. All... Read more
Web Snapper 3.3.9 - Capture entire Web p...
Web Snapper lets you capture Web pages exactly as they appear in your browser. You can send them to a file as images or vector-based, multi-page PDFs. It captures the whole Web page - eliminating the... Read more
Tunnelblick 3.6beta10 - GUI for OpenVPN...
Tunnelblick is a free, open source graphic user interface for OpenVPN on OS X. It provides easy control of OpenVPN client and/or server connections. It comes as a ready-to-use application with all... Read more

Camel Up (Games)
Camel Up 1.0.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.0 (iTunes) Description: | Read more »
The Martian: Bring Him Home (Games)
The Martian: Bring Him Home 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: Based on the best selling novel and critically acclaimed film, THE MARTIAN tells the story of Astronaut Mark... | Read more »
This Week at 148Apps: September 21-30, 2...
Leap Into Fall With 148Apps How do you know what apps are worth your time and money? Just look to the review team at 148Apps. We sort through the chaos and find the apps you're looking for. The ones we love become Editor’s Choice, standing out above... | Read more »
Tweetbot 4 for Twitter (Social Networki...
Tweetbot 4 for Twitter 4.0 Device: iOS Universal Category: Social Networking Price: $4.99, Version: 4.0 (iTunes) Description: *** 50% off for a limited time. *** | Read more »
Mori (Games)
Mori 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: Stop, rewind and unwind with Mori. Time is always running, take a moment to take control. Mori is an action puzzle game about infinitely... | Read more »
100 Years' War (Games)
100 Years' War 1.0 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0 (iTunes) Description: | Read more »
Tower in the Sky (Games)
Tower in the Sky 0.0.60 Device: iOS Universal Category: Games Price: $1.99, Version: 0.0.60 (iTunes) Description: | Read more »
hocus. (Games)
hocus. 1.0.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0.0 (iTunes) Description: New, polished, mind-bending, minimal puzzle game with dozens of levels and extra-ordinary design Features:- Beautifully crafted... | Read more »
Mos Speedrun 2 (Games)
Mos Speedrun 2 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Mos is back, in her biggest and most exciting adventure ever! Wall-jump to victory through 30 mysterious, action packed levels... | Read more »
3D Touch could be a game-changer, but it...
Were you one of the lucky/financially secure enough ones to buy a new iPhone 6s or iPhone 6s Plus over the weekend? Yup, me too (I’m not convinced I was either of those two things, but let’s go with lucky for now), so I thought I’d delve into just... | Read more »

Price Scanner via

Apple offering refurbished 2015 13-inch Retin...
Apple is offering Certified Refurbished 2015 13″ Retina MacBook Pros for up to $270 (15%) off the cost of new models. An Apple one-year warranty is included with each model, and shipping is free: -... Read more
Apple refurbished 2015 MacBook Airs available...
Apple has Certified Refurbished 2015 11″ and 13″ MacBook Airs (the latest models), available for up to $180 off the cost of new models. An Apple one-year warranty is included with each MacBook, and... Read more
Adobe Photoshop Elements 14 Gets Haze Removal...
The latest iteration of Adobe’s powerful consumer image editing appliction Photoshop Elements 14 analyzes your photo and removes background haze, so your shot looks sharp all the way to the horizon... Read more
Apple refurbished 15-inch Retina MacBook Pros...
Apple has Certified Refurbished 2015 15″ Retina MacBook Pros available for up to $380 off the cost of new models. An Apple one-year warranty is included with each model, and shipping is free: - 15″ 2... Read more
21-inch iMacs on sale for up to $120 off MSRP
B&H Photo has 21″ iMacs on sale for up to $100 off MSRP including free shipping plus NY sales tax only: - 21″ 1.4GHz iMac: $1029.99 $70 off - 21″ 2.7GHz iMac: $1229 $70 off - 21″ 2.9GHz iMac: $... Read more
Bare Bones Software Releases TextWrangler 5.0...
Bare Bones Software has announced the release and immediate availability of TextWrangler 5.0, a major upgrade to its free, high performance, general purpose text editor for Mac OS X. Built on a new,... Read more
Apple refurbished iPad Air 2s available for u...
Apple has Certified Refurbished iPad Air 2s available for up to $140 off the price of new models. Apple’s one-year warranty is included with each model, and shipping is free: - 128GB Wi-Fi iPad Air 2... Read more
Save up to $100 on Mac AppleCare Protection P...
Adorama has 3-Year AppleCare Warranties on sale for up to $100 off MSRP including free shipping plus NY & NJ sales tax only: - Mac Laptops 15″ and Above: $249 $100 off MSRP - Mac Laptops 13″ and... Read more
Updated Mac Price Trackers
We’ve updated our Mac Price Trackers with the latest information on prices, bundles, and availability on systems from Apple’s authorized internet/catalog resellers: - 15″ MacBook Pros - 13″ MacBook... Read more
27-inch 3.5GHz 5K iMac on sale for $81 off MS...
Adorama has the 27″ 3.5GHz 5K iMac on sale for $2218.99, $81 off MSRP, including a free copy of Apple’s 3-Year AppleCare Protection Plan, plus a free external DVD/CD drive, and a copy of Corel... Read more

Jobs Board

*Apple* Retail - Multiple Positions (US) - A...
Job Description:SalesSpecialist - Retail Customer Service and SalesTransform Apple Store visitors into loyal Apple customers. When customers enter the store, you're Read more
Senior Payments Architect - *Apple* Pay - A...
**Job Summary** Apple , Inc. is looking for a highly motivated, innovative and hands-on senior payments architect to join the Apple Pay Engineering team. You will Read more
SW QA Engineer - *Apple* TV - Apple (United...
**Job Summary** The Apple TV team is looking for experienced Quality Assurance Engineers with a passion for delivering first in class home entertainment solutions. **Key Read more
Finance Manager, *Apple* Online Store - App...
…successful global retailer. Innovate and think creatively as a finance partner for the Apple Online Store team. Look ahead and anticipate the needs of your business. Read more
*Apple* Retail for Business Support Supervis...
…is looking for a motivated, outgoing, and creative individual who wants to offer Apple Business Customers an unparalleled customer experience. The Apple Retail for Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.