TweetFollow Us on Twitter

The Road To Certification (Part 2)

Volume Number: 24 (2008)
Issue Number: 01
Column Tag: Professional development

The Road To Certification (Part 2)

Increase your knowledge and build credibility on the way

by Doug Hanley

Introduction

In this series of articles we have been looking at Apple's IT certifications. We have examined reasons for and benefits of getting certified as well as the testing experience and the changes to Apple's IT certifications that Leopard brings with it. Now we are going to review the exams required for ACSP (Apple Certified Support Professional) and ACTC (Apple Certified Technical Coordinator). We will also discuss how best to prepare to pass those exams and become certified.

ACSP & Support Essentials...

Apple's first level certification for Mac OS X 10.5 is ACSP, Apple Certified Support Professional. The exam will be available starting in February at Apple Authorized Training Centers and Prometric testing centers, and will be approximately 80 to 100 questions in length. The test verifies that you have a core understanding of Mac OS X functionality and that you can successfully configure the key services. It is also expected that you can implement basic troubleshooting and to aid users with the essential capabilities of Mac OS X.

More specific areas covered by the exam are broken down into ten categories. Those ten categories happen to be the same number of chapters in the Peachpit Press book, Apple Training Series: Mac OS X Support Essentials (2nd Edition), ISBN# 0321489810. Correspondingly, those ten categories are also the same number of lessons in the Apple Training class Mac OS X Support Essentials v10.5. The classes are only available at Apple Authorized Training Centers. To find one near you, visit http://training.apple.com and click on Locations.

Before I take you through the ten categories, lets examine two ways to prepare for the certification exam. The first, of course, is the Peachpit book. Kevin M. White is the editor of the Support Essentials Book for Mac OS X 10.5. Each chapter of the book begins by providing an estimate of the length of time it might take one to read the information and complete the exercises. Each chapter concludes with a list of additional resources and a quiz to help you review the material covered. The book is more than just an "Exam Cram" giving you just enough to pass the test publication. It is a solid reference for those looking to build their skills and gain a better understanding of Mac OS X and how to support it. The book has the combination of information and hands-on exercises that can help you master the skills and concepts needed. If you are a visual learner and can absorb technical concepts by just reading, this may be all the preparation you need to pass the test and get certified as an ACSP.

However since we all have different learning styles, this brings us to the next way to prepare for certification: leader instructor-led training. Mac OS X Support Essentials is a three-day hands-on course that is a combination of interactive lectures and case study exercises that offer students real-world challenges and support scenarios. In a classroom situation, you have the benefit of not only asking questions of the Apple Certified Trainer, but also interacting with other students who bring their own points of view, knowledge, and experience in the field. Furthermore, the classroom is a safe place to experiment with the technology (without endangering a production machine) and a safe place to ask questions about concepts or procedures that aren't readily clear from simply reading a book. If you decide to take a course and are evaluating training centers, ask for an instructor who does more than teach - someone who also works in the industry supporting clients in the real world. Often, some of the most valuable information you will get from the course are the practical real world experiences and the solutions discovered in the process of supporting the Macintosh.

Categories Covered in Support Essentials Exam

So let's get back to the ten categories covered by the Support Essentials exam. The first one covers aspects of installing Mac OS X. It is important to know the base requirements for a machine on which Leopard installed. It is also essential to understand how to troubleshoot an unsuccessful installation and verify a good one. The second category addresses the ways to create, manage and secure user accounts in Mac OS X.

The next two categories are file systems and file management. You should know how to manage the file systems supported by Mac OS X and how to handle permissions and ownership of the files and directories. One of the key areas in of troubleshooting is understanding the file system layout, where things belong and why. You also need to know how files are stored (i.e., packages, plists, resources, images, etc).

The fifth area deals with applications. You need to understand the differences between a Unix process and an end-user GUIactual application. It is key to know which tools can help you monitor, troubleshoot, and manage those processes and applications.

Next up is network configuration. There is more than one way to connect a Mac to another machine. These days, no Mac is an island; most computers are connected to at least to aone network, if not the Internet. You should understand network protocols, proper network configuration and troubleshooting those connections.

The next two areas are accessing and providing network services. The Mac is a good network citizen and can connect to a variety of different network services. It can also provide those services to other machines. You will need to know what services and protocols are supported, as well as how to configure and troubleshoot those services.

The peripherals category covers all the devices you can physically or wirelessly connect to your Mac, in addition to printing and faxing. To support peripherals you need to know how they are connected and how they are supported by the operating system.

Lastly we deal with the Mac OS X startup process. By knowing what is going on during the startup process you can better determine what area is being affected if a problem is encountered during that process. You need to understand all the phases of the Mac startup sequence.

To reiterate the categories:

Installation

User Accounts

File Systems

File Management

Applications

Network Configuration

Accessing Network Services

Providing Network Services

Peripherals

Startup Process

A more elaborate list of exam objectives will also be in the Skills Assessment Guide (SAG) for the exam when that

becomes available on the Apple Training website, http://training.apple.com/. As there was for the Support Essentials v10.4 exam, there may also be a Sample Test with a few questions to give you a better idea of what to expect on the exam. The SAG is a great review tool you can use with the book and/or following the training class. After you have passed Support Essentials you are on your way to the next milestone on the road to Apple certification: Apple Certified Technical CoordinateorCoordinator, or ACTC.

ACTC & Server Essentials Exam

ACTC certification is granted when you pass both the Mac OS X Support Essentials v10.5 Exam and the Mac OS X Server Essentials v10.5 Exam. An ACTC is expected to not only know how to work with and support Mac OS X client, but also set up and maintain Mac OS X Server. The Peachpit book based on Mac OS X Server v10.5: Apple Training Series: Mac OS X Server Essentials (2nd Edition) was edited by Schoun Regan, a name well regarded in the Mac IT industry (ISBN# 0321496604).

Again, you can take the self-study approach to ACTC and Server Essentials, but you will need two computers: one running Mac OS X client and the other running Mac OS X Server. Mac OS X Server costs $499 for 10 User Licenses and only $999 for Unlimited User Licenses. This could be price limiting for most people. In contrast many Apple Authorized Training Centers not only have the two machines for each student, but some will actually use Xserves as the server for the course exercises. This might be another deciding factor in where you would like to take your training course.

Categories Covered in Server Essentials Exam

There are also ten basic categories in the Server Essentials exam and materials. In the class, there is an eleventh lesson that is the challenge. It builds upon the knowledge and skills you have learned throughout the class and gives you a real world task to implement with multiple machines working collaboratively.

The first category is installation and configuration. It also covers the basic server administration tools. Of course, troubleshooting installation issues is also a key part. The next is providing DNS. DNS is truly the glue that most network services rely upon to function properly.

The third area covered is authentication, authorization and access control. It is extremely important to know how Mac OS X Server handles these concepts of proving who you are and what you are allowed to do on the server and network. Open Directory is the fourth topic, and deals with providing directory services, single sign-on and an introduction to Kerberos.

The next two categories are file services and mail services. File services are among the key uses (reasons?) for a server. You will need to understand what protocols Mac OS X Server provides and learn how to manage and troubleshoot them as well. Email is also a major use of a server. You should understand how to configure, maintain, and troubleshoot mail service on Mac OS X Server.

Web service and collaborative services are the next two categories. How to host multiple sites and provide WebDAV service are critical. Two of the collaborative services build upon the web server. Wikis and blogs extend Mac OS X Server's web service to provide rich simple collaborative services. iCal services and iChat services will also need to be understood.

Next to last, we have deployment, using Mac OS X Server Netboot/Netinstall to deploy Mac OS X to other machines. You will need to know not only how to configure the service but also troubleshooting issues.

Finally the tenth lesson deals with managing accounts. Part of Open Directory is the ability to manage preferences and network views for your users. You should understand how to manage users this way and troubleshoot that management.

To reiterate the categories:

Installation and Configuration

Providing DNS Service

Authentication, Authorization, and Access Control

Open Directory

File Services

Mail Service

Web Service

Collaborative Services

Deployment Solutions

Managing Accounts

Challenge (only in the class)

When you pass both the Support Essentials v10.5 and Server Essentials v10.5 exams, you will be an ACSP 10.5 (Apple Certified Support Professional) and an ACTC 10.5 (Apple Certified Technical Coordinator). AndDo note that the Server Essentials v10.5 exam applies toward your ACSA 10.5 (Apple Certified System Administrator) certification.

In the next article we should will have more detailed information about the requirements for the ACSA 10.5 certification. We will discuss the kinds of topics covered on the several exams required for the ACSA, and what resources are available to help you prepare for them. Those resources will, of course, will include Apple Authorized Training Center classes and books.


Doug Hanley owns MacTEK Consulting & Training, an Apple Authorized Training Center in Las Vegas, NV. His time is divided between teaching and wrangling servers. He has been providing support on the Mac since the early 90's. To track him down, go to http://www.mactektraining.com or doug@mac-tek.com

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

FontExplorer X Pro 5.0.1 - Font manageme...
FontExplorer X Pro is optimized for professional use; it's the solution that gives you the power you need to manage all your fonts. Now you can more easily manage, activate and organize your... Read more
Calcbot 1.0.2 - Intelligent calculator a...
Calcbot is an intelligent calculator and unit converter for the rest of us. Featuring an easy-to-read history tape, expression view, intuitive conversion, and much more! Features History Tape -... Read more
MTR 5.0.0.1 - The Mac's oldest and...
MTR (was MacTheRipper)--the Mac's oldest and smartest DVD-backup app--is now updated to version 5.001 MTR -- the complete toolbox, not a one-trick, point-and-click extractor. MTR is intended for... Read more
LibreOffice 4.4.5.2 - Free, open-source...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
Adobe Lightroom 6.1.1 - Import, develop,...
Adobe Lightroom is available as part of Adobe Creative Cloud for as little as $9.99/month bundled with Photoshop CC as part of the photography package. Lightroom 6 is also available for purchase as a... Read more
File Juicer 4.41 - Extract images, video...
File Juicer is a drag-and-drop can opener and data archaeologist. Its specialty is to find and extract images, video, audio, or text from files which are hard to open in other ways. It finds and... Read more
A Better Finder Rename 9.52 - File, phot...
A Better Finder Rename is the most complete renaming solution available on the market today. That's why, since 1996, tens of thousands of hobbyists, professionals and businesses depend on A Better... Read more
OmniFocus 2.2.3 - GTD task manager with...
OmniFocus helps you manage your tasks the way that you want, freeing you to focus your attention on the things that matter to you most. Capturing tasks and ideas is always a keyboard shortcut away in... Read more
TinkerTool 5.4 - Expanded preference set...
TinkerTool is an application that gives you access to additional preference settings Apple has built into Mac OS X. This allows to activate hidden features in the operating system and in some of the... Read more
Tinderbox 6.3.1 - Store and organize you...
Tinderbox is a personal content management assistant. It stores your notes, ideas, and plans. It can help you organize and understand them. And Tinderbox helps you share ideas through Web journals... Read more

Gallery Doctor (Photography)
Gallery Doctor 1.0 Device: iOS iPhone Category: Photography Price: $2.99, Version: 1.0 (iTunes) Description: Free up valuable iCloud and iPhone storage with Gallery Doctor, the only iPhone cleaner that automatically identifies the... | Read more »
You Against Me (Games)
You Against Me 1.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0 (iTunes) Description: A simple game… You. Me. Claim, steal, lock, score, win! | Read more »
Yep, it's True - Angry Birds 2 is O...
The not exactly rumors were true and the birds are back. Angry Birds 2 has come to the App Store and the world will... well I suppose it'll still be the same, but now we have more bird-flinging options! [Read more] | Read more »
You Could Design Your Own Card for Chain...
If you've ever wanted to create your own item, weapon, trap, or even monster for Chainsaw Warrior: Lords of the Night, this is your chance. Auroch Digital is currently holding a contest so that fans can fight to the death (not really) to see which... | Read more »
Bitcoin Billionaire is Going Back in Tim...
If you thought you managed to buy everything there is to buy in Bitcoin Billionaire and make all the money, well you though wrong. Those of you who made it far enough might remember investing in time travel - and it looks like that investment is... | Read more »
Domino Drop (Games)
Domino Drop 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Domino Drop is a delightful new puzzle game with dominos and gravity!Learn how to play it in a minute, master it day by day.Your... | Read more »
OPERATION DRACULA (Games)
OPERATION DRACULA 1.0.1 Device: iOS Universal Category: Games Price: $5.99, Version: 1.0.1 (iTunes) Description: 25% off launch sale!!! 'Could prove to be one of the most accurate representations of the Japanese bullet hell shmup... | Read more »
Race The Sun (Games)
Race The Sun 1.01 Device: iOS iPhone Category: Games Price: $4.99, Version: 1.01 (iTunes) Description: You are a solar craft. The sun is your death timer. Hurtle towards the sunset at breakneck speed in a futile race against time.... | Read more »
Tap Delay (Music)
Tap Delay 1.0.0 Device: iOS Universal Category: Music Price: $4.99, Version: 1.0.0 (iTunes) Description: Back in the “old days”, producers and engineers created delay and echo effects using tape machines. Tap Delay combines the warm... | Read more »
This Week at 148Apps: July 20-24, 2015
July is Heating Up With 148Apps How do you know what apps are worth your time and money? Just look to the review team at 148Apps. We sort through the chaos and find the apps you're looking for. The ones we love become Editor’s Choice, standing out... | Read more »

Price Scanner via MacPrices.net

Apple’s Education discount saves up to $300 o...
Purchase a new Mac or iPad at The Apple Store for Education and take up to $300 off MSRP. All teachers, students, and staff of any educational institution qualify for the discount. Shipping is free,... Read more
12-inch MacBooks in stock for $20 off, save o...
Adorama has 12″ Retina MacBooks in stock for $20 off MSRP including free shipping plus NY & NJ sales tax only. For a limited time, Adorama will include a free Apple USB-C to USB Adapter, free 4-... Read more
College Student Deals: Additional $100 off Ma...
Take an additional $100 off all MacBooks and iMacs at Best Buy Online with their College Students Deals Savings, valid through August 8, 2015. Anyone with a valid .EDU email address can take... Read more
2015 13-inch 2.7GHz Retina MacBook Pro on sal...
B&H Photo has the new 2015 13″ 2.7GHz/128GB Retina MacBook Pro on sale today for $1199 including free shipping plus NY sales tax only. Their price is $100 off MSRP. Read more
2.8GHz Mac mini available for $988, includes...
Adorama has the 2.8GHz Mac mini available for $988, $11 off MSRP, including a free copy of Apple’s 3-Year AppleCare Protection Plan. Shipping is free, and Adorama charges sales tax in NY & NJ... Read more
Updated Mac Price Trackers
We’ve updated our Mac Price Trackers with the latest information on prices, bundles, and availability on systems from Apple’s authorized internet/catalog resellers: - 15″ MacBook Pros - 13″ MacBook... Read more
High-Precision Battery Fuel Gauge IC Extends...
Renesas Electronics Corporation has announced its new lithium-ion (Li-ion) battery fuel gauge IC, the RAJ240500, designed to extend battery life for connected mobile devices such as tablets, notebook... Read more
27-inch 3.3GHz 5K iMac on sale for $1799, $20...
B&H Photo has the 27″ 3.3GHz 5K iMac on sale for $1799 including free shipping plus NY tax only. Their price is $200 off MSRP, and it’s the lowest price available for this model from any Apple... Read more
Twelve South Free Dual Screen Backgrounds Co...
Twelve South has posted a second collection of travel Desktop photos, noting: For the Twelve South team, a vacation is never just a vacation. It’s a time to try out new prototypes on the road, visit... Read more
Apple Refurbished iMacs available for up to $...
The Apple Store has Apple Certified Refurbished iMacs available for up to $380 off the cost of new models. Apple’s one-year warranty is standard, and shipping is free: - 27″ 3.5GHz 5K iMac – $1949 $... Read more

Jobs Board

Engineering Manager, Search Relevance, *Appl...
**Job Summary** Apple 's new Spotlight Suggestions service provides fast, relevant search results from the Inte et in Spotlight and Safari on iOS and OS X. We are looking Read more
Lead Infrastructure Engineer - *Apple* /Mac P...
…of a team * Requires proven problem solving skills Preferred Additional: * Apple Certified System Administrator (ACSA) * Apple Certified Technical Coordinator (ACTC) Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales. Specialist - Retail Customer Service and Sales. Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions (US) - A...
Job Description: Sales. Specialist - Retail Customer Service and Sales. Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.