TweetFollow Us on Twitter

The Road To Certification (Part 2)

Volume Number: 24 (2008)
Issue Number: 01
Column Tag: Professional development

The Road To Certification (Part 2)

Increase your knowledge and build credibility on the way

by Doug Hanley

Introduction

In this series of articles we have been looking at Apple's IT certifications. We have examined reasons for and benefits of getting certified as well as the testing experience and the changes to Apple's IT certifications that Leopard brings with it. Now we are going to review the exams required for ACSP (Apple Certified Support Professional) and ACTC (Apple Certified Technical Coordinator). We will also discuss how best to prepare to pass those exams and become certified.

ACSP & Support Essentials...

Apple's first level certification for Mac OS X 10.5 is ACSP, Apple Certified Support Professional. The exam will be available starting in February at Apple Authorized Training Centers and Prometric testing centers, and will be approximately 80 to 100 questions in length. The test verifies that you have a core understanding of Mac OS X functionality and that you can successfully configure the key services. It is also expected that you can implement basic troubleshooting and to aid users with the essential capabilities of Mac OS X.

More specific areas covered by the exam are broken down into ten categories. Those ten categories happen to be the same number of chapters in the Peachpit Press book, Apple Training Series: Mac OS X Support Essentials (2nd Edition), ISBN# 0321489810. Correspondingly, those ten categories are also the same number of lessons in the Apple Training class Mac OS X Support Essentials v10.5. The classes are only available at Apple Authorized Training Centers. To find one near you, visit http://training.apple.com and click on Locations.

Before I take you through the ten categories, lets examine two ways to prepare for the certification exam. The first, of course, is the Peachpit book. Kevin M. White is the editor of the Support Essentials Book for Mac OS X 10.5. Each chapter of the book begins by providing an estimate of the length of time it might take one to read the information and complete the exercises. Each chapter concludes with a list of additional resources and a quiz to help you review the material covered. The book is more than just an "Exam Cram" giving you just enough to pass the test publication. It is a solid reference for those looking to build their skills and gain a better understanding of Mac OS X and how to support it. The book has the combination of information and hands-on exercises that can help you master the skills and concepts needed. If you are a visual learner and can absorb technical concepts by just reading, this may be all the preparation you need to pass the test and get certified as an ACSP.

However since we all have different learning styles, this brings us to the next way to prepare for certification: leader instructor-led training. Mac OS X Support Essentials is a three-day hands-on course that is a combination of interactive lectures and case study exercises that offer students real-world challenges and support scenarios. In a classroom situation, you have the benefit of not only asking questions of the Apple Certified Trainer, but also interacting with other students who bring their own points of view, knowledge, and experience in the field. Furthermore, the classroom is a safe place to experiment with the technology (without endangering a production machine) and a safe place to ask questions about concepts or procedures that aren't readily clear from simply reading a book. If you decide to take a course and are evaluating training centers, ask for an instructor who does more than teach - someone who also works in the industry supporting clients in the real world. Often, some of the most valuable information you will get from the course are the practical real world experiences and the solutions discovered in the process of supporting the Macintosh.

Categories Covered in Support Essentials Exam

So let's get back to the ten categories covered by the Support Essentials exam. The first one covers aspects of installing Mac OS X. It is important to know the base requirements for a machine on which Leopard installed. It is also essential to understand how to troubleshoot an unsuccessful installation and verify a good one. The second category addresses the ways to create, manage and secure user accounts in Mac OS X.

The next two categories are file systems and file management. You should know how to manage the file systems supported by Mac OS X and how to handle permissions and ownership of the files and directories. One of the key areas in of troubleshooting is understanding the file system layout, where things belong and why. You also need to know how files are stored (i.e., packages, plists, resources, images, etc).

The fifth area deals with applications. You need to understand the differences between a Unix process and an end-user GUIactual application. It is key to know which tools can help you monitor, troubleshoot, and manage those processes and applications.

Next up is network configuration. There is more than one way to connect a Mac to another machine. These days, no Mac is an island; most computers are connected to at least to aone network, if not the Internet. You should understand network protocols, proper network configuration and troubleshooting those connections.

The next two areas are accessing and providing network services. The Mac is a good network citizen and can connect to a variety of different network services. It can also provide those services to other machines. You will need to know what services and protocols are supported, as well as how to configure and troubleshoot those services.

The peripherals category covers all the devices you can physically or wirelessly connect to your Mac, in addition to printing and faxing. To support peripherals you need to know how they are connected and how they are supported by the operating system.

Lastly we deal with the Mac OS X startup process. By knowing what is going on during the startup process you can better determine what area is being affected if a problem is encountered during that process. You need to understand all the phases of the Mac startup sequence.

To reiterate the categories:

Installation

User Accounts

File Systems

File Management

Applications

Network Configuration

Accessing Network Services

Providing Network Services

Peripherals

Startup Process

A more elaborate list of exam objectives will also be in the Skills Assessment Guide (SAG) for the exam when that

becomes available on the Apple Training website, http://training.apple.com/. As there was for the Support Essentials v10.4 exam, there may also be a Sample Test with a few questions to give you a better idea of what to expect on the exam. The SAG is a great review tool you can use with the book and/or following the training class. After you have passed Support Essentials you are on your way to the next milestone on the road to Apple certification: Apple Certified Technical CoordinateorCoordinator, or ACTC.

ACTC & Server Essentials Exam

ACTC certification is granted when you pass both the Mac OS X Support Essentials v10.5 Exam and the Mac OS X Server Essentials v10.5 Exam. An ACTC is expected to not only know how to work with and support Mac OS X client, but also set up and maintain Mac OS X Server. The Peachpit book based on Mac OS X Server v10.5: Apple Training Series: Mac OS X Server Essentials (2nd Edition) was edited by Schoun Regan, a name well regarded in the Mac IT industry (ISBN# 0321496604).

Again, you can take the self-study approach to ACTC and Server Essentials, but you will need two computers: one running Mac OS X client and the other running Mac OS X Server. Mac OS X Server costs $499 for 10 User Licenses and only $999 for Unlimited User Licenses. This could be price limiting for most people. In contrast many Apple Authorized Training Centers not only have the two machines for each student, but some will actually use Xserves as the server for the course exercises. This might be another deciding factor in where you would like to take your training course.

Categories Covered in Server Essentials Exam

There are also ten basic categories in the Server Essentials exam and materials. In the class, there is an eleventh lesson that is the challenge. It builds upon the knowledge and skills you have learned throughout the class and gives you a real world task to implement with multiple machines working collaboratively.

The first category is installation and configuration. It also covers the basic server administration tools. Of course, troubleshooting installation issues is also a key part. The next is providing DNS. DNS is truly the glue that most network services rely upon to function properly.

The third area covered is authentication, authorization and access control. It is extremely important to know how Mac OS X Server handles these concepts of proving who you are and what you are allowed to do on the server and network. Open Directory is the fourth topic, and deals with providing directory services, single sign-on and an introduction to Kerberos.

The next two categories are file services and mail services. File services are among the key uses (reasons?) for a server. You will need to understand what protocols Mac OS X Server provides and learn how to manage and troubleshoot them as well. Email is also a major use of a server. You should understand how to configure, maintain, and troubleshoot mail service on Mac OS X Server.

Web service and collaborative services are the next two categories. How to host multiple sites and provide WebDAV service are critical. Two of the collaborative services build upon the web server. Wikis and blogs extend Mac OS X Server's web service to provide rich simple collaborative services. iCal services and iChat services will also need to be understood.

Next to last, we have deployment, using Mac OS X Server Netboot/Netinstall to deploy Mac OS X to other machines. You will need to know not only how to configure the service but also troubleshooting issues.

Finally the tenth lesson deals with managing accounts. Part of Open Directory is the ability to manage preferences and network views for your users. You should understand how to manage users this way and troubleshoot that management.

To reiterate the categories:

Installation and Configuration

Providing DNS Service

Authentication, Authorization, and Access Control

Open Directory

File Services

Mail Service

Web Service

Collaborative Services

Deployment Solutions

Managing Accounts

Challenge (only in the class)

When you pass both the Support Essentials v10.5 and Server Essentials v10.5 exams, you will be an ACSP 10.5 (Apple Certified Support Professional) and an ACTC 10.5 (Apple Certified Technical Coordinator). AndDo note that the Server Essentials v10.5 exam applies toward your ACSA 10.5 (Apple Certified System Administrator) certification.

In the next article we should will have more detailed information about the requirements for the ACSA 10.5 certification. We will discuss the kinds of topics covered on the several exams required for the ACSA, and what resources are available to help you prepare for them. Those resources will, of course, will include Apple Authorized Training Center classes and books.


Doug Hanley owns MacTEK Consulting & Training, an Apple Authorized Training Center in Las Vegas, NV. His time is divided between teaching and wrangling servers. He has been providing support on the Mac since the early 90's. To track him down, go to http://www.mactektraining.com or doug@mac-tek.com

 
AAPL
$102.50
Apple Inc.
+0.25
MSFT
$45.43
Microsoft Corpora
+0.55
GOOG
$571.60
Google Inc.
+2.40

MacTech Search:
Community Search:

Software Updates via MacUpdate

Skype 6.19.0.450 - Voice-over-internet p...
Skype allows you to talk to friends, family and co-workers across the Internet without the inconvenience of long distance telephone charges. Using peer-to-peer data transmission technology, Skype... Read more
VueScan 9.4.41 - Scanner software with a...
VueScan is a scanning program that works with most high-quality flatbed and film scanners to produce scans that have excellent color fidelity and color balance. VueScan is easy to use, and has... Read more
Cloud 3.0.0 - File sharing from your men...
Cloud is simple file sharing for the Mac. Drag a file from your Mac to the CloudApp icon in the menubar and we take care of the rest. A link to the file will automatically be copied to your clipboard... Read more
LibreOffice 4.3.1.2 - Free Open Source o...
LibreOffice is an office suite (word processor, spreadsheet, presentations, drawing tool) compatible with other major office suites. The Document Foundation is coordinating development and... Read more
SlingPlayer Plugin 3.3.20.505 - Browser...
SlingPlayer is the screen interface software that works hand-in-hand with the hardware inside the Slingbox to make your TV viewing experience just like that at home. It features an array of... Read more
Get Lyrical 3.8 - Auto-magically adds ly...
Get Lyrical auto-magically add lyrics to songs in iTunes. You can choose either a selection of tracks, or the current track. Or turn on "Active Tagging" to get lyrics for songs as you play them.... Read more
Viber 4.2.2 - Send messages and make cal...
Viber lets you send free messages and make free calls to other Viber users, on any device and network, in any country! Viber syncs your contacts, messages and call history with your mobile device,... Read more
Cocktail 7.6 - General maintenance and o...
Cocktail is a general purpose utility for OS X that lets you clean, repair and optimize your Mac. It is a powerful digital toolset that helps hundreds of thousands of Mac users around the world get... Read more
LaunchBar 6.1 - Powerful file/URL/email...
LaunchBar is an award-winning productivity utility that offers an amazingly intuitive and efficient way to search and access any kind of information stored on your computer or on the Web. It provides... Read more
Maya 2015 - Professional 3D modeling and...
Maya is an award-winning software and powerful, integrated 3D modeling, animation, visual effects, and rendering solution. Because Maya is based on an open architecture, all your work can be scripted... Read more

Latest Forum Discussions

See All

Rhonna Designs Magic (Photography)
Rhonna Designs Magic 1.0 Device: iOS Universal Category: Photography Price: $1.99, Version: 1.0 (iTunes) Description: Want to sprinkle *magic* on your photos? With RD Magic, you can add colors, filters, light leaks, bokeh, edges,... | Read more »
This Week at 148Apps: August 25-29, 2014
Shiny Happy App Reviews   | Read more »
Qube Kingdom – Tips, Tricks, Strategies,...
Qube Kingdom is a tower defense game from DeNA. You rally your troops – magicians, archers, knights, barbarians, and others – and fight against an evil menace looking to dominate your kingdom of tiny squares. Planning a war isn’t easy, so here are a... | Read more »
Qube Kingdom Review
Qube Kingdom Review By Nadia Oxford on August 29th, 2014 Our Rating: :: KIND OF A SQUARE KINGDOMUniversal App - Designed for iPhone and iPad Qube Kingdom has cute visuals, but it’s a pretty basic tower defense game at heart.   | Read more »
Fire in the Hole Review
Fire in the Hole Review By Rob Thomas on August 29th, 2014 Our Rating: :: WALK THE PLANKUniversal App - Designed for iPhone and iPad Seafoam’s Fire in the Hole looks like a bright, 8-bit throwback, but there’s not enough booty to... | Read more »
Alien Creeps TD is Now Available Worldwi...
Alien Creeps TD is Now Available Worldwide Posted by Ellis Spice on August 29th, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
Dodo Master Review
Dodo Master Review By Jordan Minor on August 29th, 2014 Our Rating: :: NEST EGGiPad Only App - Designed for the iPad Dodo Master is tough but fair, and that’s what makes it a joy to play.   | Read more »
Motorsport Manager Review
Motorsport Manager Review By Lee Hamlet on August 29th, 2014 Our Rating: :: MARVELOUS MANAGEMENTUniversal App - Designed for iPhone and iPad Despite its depth and sense of tactical freedom, Motorsport Manager is one of the most... | Read more »
Motorsport Manager – Beginner Tips, Tric...
The world of Motorsport management can be an unforgiving and merciless one, so to help with some of the stress that comes with running a successful race team, here are a few hints and tips to leave your opponents in the dust. | Read more »
CalPal Update Brings the App to 2.0, Add...
CalPal Update Brings the App to 2.0, Adds Lots of New Stuff Posted by Ellis Spice on August 29th, 2014 [ permalink ] | Read more »

Price Scanner via MacPrices.net

Apple now offering refurbished 21-inch 1.4GHz...
The Apple Store is now offering Apple Certified Refurbished 21″ 1.4GHz iMacs for $929 including free shipping plus Apple’s standard one-year warranty. Their price is $170 off the cost of new models,... Read more
Save $50 on the 2.5GHz Mac mini, on sale for...
B&H Photo has the 2.5GHz Mac mini on sale for $549.99 including free shipping. That’s $50 off MSRP, and B&H will also include a free copy of Parallels Desktop software. NY sales tax only. Read more
Save up to $300 on an iMac with Apple refurbi...
The Apple Store has Apple Certified Refurbished iMacs available for up to $300 off the cost of new models. Apple’s one-year warranty is standard, and shipping is free. These are the best prices on... Read more
The Rise of Phablets
Carlisle & Gallagher Consulting Group, a businesses and technology consulting firm focused solely on the financial services industry, has released an infographic depicting the convergence of... Read more
Bad Driver Database App Allows Good Drivers t...
Bad Driver Database 1.4 by Facile Group is a new iOS and Android app that lets users instantly input and see how many times a careless, reckless or just plain stupid driver has been added to the... Read more
Eddy – Cloud Music Player for iPhone/iPad Fre...
Ukraine based CapableBits announces the release of Eddy, its tiny, but smart and powerful cloud music player for iPhone and iPad that allows users to stream or download music directly from cloud... Read more
A&D Medical Launches Its WellnessConnecte...
For consumers and the healthcare providers and loved ones who care for them, A&D Medical, a leader in connected health and biometric measurement devices and services, has launched its... Read more
Anand Lal Shimpi Retires From AnandTech
Anand Lal Shimpi, whose AnandTech Website is famous for its meticulously detailed and thoroughgoing reviews and analysis, is packing it in. Lal Shimpi, who founded the tech site at age 14 in 1997,... Read more
2.5GHz Mac mini, Apple refurbished, in stock...
The Apple Store has Apple Certified Refurbished 2.5GHz Mac minis available for $509, $90 off MSRP. Apple’s one-year warranty is included, and shipping is free. Read more
13-inch 2.5GHz MacBook Pro on sale for $999,...
B&H Photo has the 13″ 2.5GHz MacBook Pro on sale for $999.99 including free shipping plus NY sales tax only. Their price is $100 off MSRP. Read more

Jobs Board

*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
Senior Event Manager, *Apple* Retail Market...
…This senior level position is responsible for leading and imagining the Apple Retail Team's global event strategy. Delivering an overarching brand story; in-store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.