TweetFollow Us on Twitter

The Road To Certification - Part 1 �

Volume Number: 23 (2007)
Issue Number: 12
Column Tag: Business

The Road To Certification - Part 1

Increase your knowledge and build credibility along the way

by Doug Hanley

Introduction

In this series of articles we are going to look at Apple's IT certifications. We will examine reasons for and benefits of getting certified. This article also covers the testing experience and the changes to Apple's IT certifications that Leopard brings with it. We also review the exams required and how best to prepare to pass them.

A Look To The Past...

Now to give you a little historical perspective, Apple started offering Mac OS X certifications in 2002. Before then, they only offered their Hardware certifications. The first Mac OS X certification available was Apple Certified Technical Coordinator (ACTC) certification. This certification required passing two exams: one focused on Mac OS X client and one on Mac OS X Server. They also offer the advanced level certification Apple Certified System Administrator (ACSA). The requirements for ACSA certification have changed dramatically, and we will focus on the current changes later in this article.

With Mac OS X 10.3 Panther, Apple launched a new certification, Apple Certified Help Desk Specialist (ACHDS). ACHDS was granted after passing just one exam based on Mac OS X Client.

So now you have a quick overview of the three levels of Mac OS X certification offered by Apple: ACHDS, ACTC, and ACSA. Now let's talk about why you might want to get certified.

Benefits: Why Get Certified?

You might ask yourself, "Why should I get certified? What will it do for me?" or, "how will it benefit me?" Maybe your job requires it. Apple Resellers are required to have people on staff maintain certain Apple IT certifications. And members of the Apple Consultants Network are required to be at least an ACHDS. Apple requires its own system engineers to maintain an ACSA.

Maybe your employer or potential employer wants to know you have a base level of knowledge and skill set to efficiently deploy and manage Mac OS X. This is where Apple's IT certifications are helpful. Sure you may know your way around Darwin's kernel and zip rings around people using the command line, but by having a certification, you can show proof of your Mac OS X expertise. You will also be expected to perform at a commensurate level with that certification.

While there can be many benefits, not all of them are necessarily tangible and immediate. A certification enhances your credibility as a technology professional and provides recognition of your achievement. It gives validation of your technical knowledge and expertise that can be recognized by others. If you have a consulting practice, it can set you apart from your competition and get you in the door of prospective clients.

Ryan Grimes of Hoosier Mac, an Apple Consultant Network member in Indiana shared the benefits of achieving ACSA. Ryan said, "I received my ACSA last year at this time and it immediately started paying for itself. Shortly after becoming certified, I was contacted by Apple's Enterprise group for a project and I now have a wonderful relationship with my Apple reps. They know my level of knowledge and feel comfortable recommending my services because I have the certification."

My personal experience is basically the same as Ryan's; I feel it was well worth the investment of time and money to get trained and certified. Not only did I gain the certification, but I also acquired the knowledge and skills to better serve my clients.

The Process: Getting Certified

Step 1: Get your Tech ID:

The first thing you need to do is to get a Tech ID from Apple. This ID is used by Apple to track all of your certifications, whether IT, Hardware, or Pro Apps. You apply for your Tech ID at Apple's Certifications Website (http://certifications.apple.com). You can check your progress on achieving the various certifications by logging into this website. You will first need an Apple ID before you can register for a Tech ID. If you have ever made a purchase from the iTunes Music Store or Apple Online Store, you already have an Apple ID. (https://myinfo.apple.com/html/en_US/faq.html).

Step 2: Register for an exam:

Mac OS X certification exams are offered at Prometric testing centers and as of just recently, also at Apple Authorized Training Centers. You can locate your nearest Prometric testing center and register for an exam at Prometric by calling 888-APL-EXAM (888-275-3926) or visiting their website (http://www.prometric.com/Apple). Or visit http://train.apple.com to find the Apple Authorized Training Center nearest you - imagine, now you can register for an exam at the same time you sign up for a class! The cost per exam is $150.

Step 3: Take the exam:

Before you arrive to take your exam, make sure to bring two forms of identification, especially if you go to a Prometric Testing Center. They will have you sign in, leave your cell phone behind and lead you to a quiet little cubicle with a lovely little Windows based machine to take your exam. They should also provide you with a pencil and scratch paper for your convenience during the test. The exam questions will be a mix of multiple choice and true/false. There are a few non-scoring questions about demographical information before the actual test begins.

A tutorial is available for you to get familiar with the types of questions and conventions used in this testing process. But here are some tips I have learned from taking a number of these exams.If there is a graphical exhibit related to a particular question, you will need to click a display button to view it. You can mark an unanswered question or one you are not quite sure about and come back to it later. I really recommend doing this and I also use the scratch paper to make a list of the questions that I want to review before submitting the exam. You normally have about two hours to complete the exam. I recommend going through the questions, answering the ones you are certain of first, and saving time at then end for those that may require a little more effort. After reviewing all your marked and unanswered questions, you can then hit the Finish or Submit button.

At a Prometric center, your exam will be scored immediately and they will give you the results on a printout before you leave. This is not your certificate, but simply a receipt of your exam and results of your answers. You will be able to see by section your total correct and missed questions, but you will not be able to find out which questions you actually missed. You also don't get to keep your scratch paper. If you passed the exam, you will then be able to order your certificate online. The ACTC and ACSA certifications require more than one exam, and you can track you progress after your results are updated on Apple's Certifications Website.

Leopard: Changes to Certification

Over the past few years, Apple's Training and Certification programs have changed and evolved significantly. So it is no surprise that with all the new and exciting things coming with Mac OS X v10.5 Leopard, there are also changes to Apple certifications and how to achieve them.

One of the first changes is simply a name change to the first level certification. Away goes Apple Certified Help Desk Specialist as it is renamed the Apple Certified Support Professional (ACSP). This is a much more succinct and appropriate name for the entry-level certification. You will achieve ACSP by passing the Mac OS X v10.5 Support Essentials Exam. This certification is a great starting place on the road to further certification. The focus of the exam is on troubleshooting and supporting Mac OS X client.

The ACTC certification remains the same. It requires that you pass both the Mac OS X v10.5 Support Essentials Exam and the Mac OS X v10.5 Server Essentials Exam. An ACTC is expected to not only know how to work with and support Mac OS X client, but also set up and maintain Mac OS X Server.

The highest certification, ACSA, has undergone the most changes through the years. Initially, for Mac OS X v10.2 and v10.3, the certification required two exams with the tests covering advanced client and advanced server administration. For Mac OS X v10.4 Tiger, it was changed into a credit-based system with a minimum requirement of seven current credits, achieved by passing ACSA elective exams-each worth from 2 to 4 credits. Initially the credits would expire two years from the date the exam was passed. When this change was made, it seemed Apple would be updating major versions of Mac OS X every two years. Since that has not been the case, Apple recently announced that all current ACSAs are being granted a new non-expiring ACSA 10.4 certification.

With Mac OS X v10.5 Leopard, ACSA certification will now again be based on the version of Mac OS X. So that means you would be certified for Mac OS X 10.5 as an ACSA and would need to recertify at the next level release of the operating system. ACSA certification will require passing four exams: the Mac OS X v10.5 Server Essentials Exam, plus three additional exams. The course names and exams have not been finalized at this time but they will cover Mac OS X and Mac OS Server Directory Services, Deployment and Advanced Administration. I believe this change makes it challenging but not unobtainable to achieve the Apple Certified System Administrator certification. The precise set of skills and knowledge possessed by an ACSA will now also be more clearly defined for employers and the industry as a whole.

In the next article we should have more detailed information about the requirements for an ACSA 10.5 certification.

In future articles, we will discuss the kinds of topics covered on the exams, and what resources are available to help you prepare for them. Those resources include Apple Authorized Training Center classes and books.


Doug Hanley owns MacTEK Consulting & Training, an Apple Authorized Training Center in Las Vegas, NV. His time is divided between teaching and wrangling servers. He has been providing support on the Mac since the early the 90's. To track him down go to http://www.mac-tek.com or doug@mac-tek.com

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

BBEdit 11.6.1 - Powerful text and HTML e...
BBEdit is the leading professional HTML and text editor for the Mac. Specifically crafted in response to the needs of Web authors and software developers, this award-winning product provides a... Read more
OmniGraffle Pro 6.6.1 - Create diagrams,...
OmniGraffle Pro helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use... Read more
OmniGraffle 6.6.1 - Create diagrams, flo...
OmniGraffle helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use Graffle to... Read more
Dropbox 8.4.21 - Cloud backup and synchr...
Dropbox is an application that creates a special Finder folder that automatically syncs online and between your computers. It allows you to both backup files and keep them up-to-date between systems... Read more
BetterTouchTool 1.84 - Customize Multi-T...
BetterTouchTool adds many new, fully customizable gestures to the Magic Mouse, Multi-Touch MacBook trackpad, and Magic Trackpad. These gestures are customizable: Magic Mouse: Pinch in / out (zoom... Read more
ScreenFlow 6.1 - Create screen recording...
ScreenFlow is powerful, easy-to-use screencasting software for the Mac. With ScreenFlow you can record the contents of your entire monitor while also capturing your video camera, microphone and your... Read more
f.lux 37.7 - Adjusts the color of your d...
f.lux makes the color of your computer's display adapt to the time of day, warm at night and like sunlight during the day. Ever notice how people texting at night have that eerie blue glow? Or wake... Read more
BetterTouchTool 1.84 - Customize Multi-T...
BetterTouchTool adds many new, fully customizable gestures to the Magic Mouse, Multi-Touch MacBook trackpad, and Magic Trackpad. These gestures are customizable: Magic Mouse: Pinch in / out (zoom... Read more
Dropbox 8.4.21 - Cloud backup and synchr...
Dropbox is an application that creates a special Finder folder that automatically syncs online and between your computers. It allows you to both backup files and keep them up-to-date between systems... Read more
OmniGraffle Pro 6.6.1 - Create diagrams,...
OmniGraffle Pro helps you draw beautiful diagrams, family trees, flow charts, org charts, layouts, and (mathematically speaking) any other directed or non-directed graphs. We've had people use... Read more

Become the King of Avalon in FunPlus’ la...
King Arthur is dead. Considering the legend dates back to the 5th century, it would be surprising if he wasn’t. But in the context of real-time MMO game King of Avalon: Dragon Warfare, Arthur’s death plunges the kingdom into chaos. Evil sorceress... | Read more »
Nightgate (Games)
Nightgate 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: *** Launch Sale: 25% OFF for a limited time! *** In the year 2398, after a great war, a network of intelligent computers known as... | Read more »
3 best fantasy football apps to get you...
Last season didn't go the way you wanted it to in fantasy football. You were super happy following your drafts or auctions, convinced you had outsmarted everyone. You were all set to hustle on the waiver wire, work out some sweet trades, and make... | Read more »
Pokemon GO update: Take me to your leade...
The Team Leaders in Pokemon GO have had it pretty easy up until now. They show up when players reach level 5, make their cases for joining their respective teams, and that's pretty much it. Light work, as Floyd Mayweather might say. [Read more] | Read more »
Ruismaker FM (Music)
Ruismaker FM 1.0 Device: iOS Universal Category: Music Price: $4.99, Version: 1.0 (iTunes) Description: Following up on the success of Ruismaker, here's her crazy twin-sister, designed for people who want to design their own... | Read more »
Space Marshals 2 (Games)
Space Marshals 2 1.0.15 Device: iOS iPhone Category: Games Price: $5.99, Version: 1.0.15 (iTunes) Description: The sci-fi wild west adventure in outer space continues with Space Marshals 2. This tactical top-down shooter puts you in... | Read more »
Dungeon Warfare (Games)
Dungeon Warfare 1.0 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0 (iTunes) Description: Dungeon Warfare is a challenging tower defense game where you become a dungeon lord to defend your dungeon against greedy... | Read more »
Solitairica (Games)
Solitairica 1.0.7 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0.7 (iTunes) Description: Solitairica takes RPG combat and challenging rogue-like progression to a fresh new place—the world of solitaire! | Read more »
Bowmasters tips, tricks and hints
At least for this writer, archery was one of the more pleasant surprises of the 2016 Rio Olympics. As opposed to target shooting with guns, which was dreadfully boring, watching people shoot arrows at targets was pretty darn cool. [Read more] | Read more »
Best apps for watching live TV
The Olympics have come and gone, leaving nearly everyone in a temporary state of "What the heck am I going to watch on TV right now?" Besides old reruns of Golden Girls, but that goes without saying. [Read more] | Read more »

Price Scanner via MacPrices.net

27-inch iMacs on sale for up to $220 off MSRP
B&H Photo has 27″ Apple iMacs on sale for up to $200 off MSRP including free shipping plus NY sales tax only: - 27″ 3.3GHz iMac 5K: $2099 $200 off MSRP - 27″ 3.2GHz/1TB Fusion iMac 5K: $1899 $100... Read more
Apple refurbished 13-inch MacBook Airs availa...
Apple has Certified Refurbished 2016 and 2015 13″ MacBook Airs now available starting at $849. An Apple one-year warranty is included with each MacBook, and shipping is free: - 2016 13″ 1.6GHz/8GB/... Read more
Apple refurbished iPad mini 2s available for...
Apple is offering Certified Refurbished iPad mini 2s for up to $80 off the cost of new minis. An Apple one-year warranty is included with each model, and shipping is free: - 16GB iPad mini 2 WiFi: $... Read more
Save up to $600 with Apple refurbished Mac Pr...
Apple has Certified Refurbished Mac Pros available for up to $600 off the cost of new models. An Apple one-year warranty is included with each Mac Pro, and shipping is free. The following... Read more
Mac Pros on sale for $200 off MSRP
B&H Photo has Mac Pros on sale for $200 off MSRP. Shipping is free, and B&H charges sales tax in NY only: - 3.7GHz 4-core Mac Pro: $2799, $200 off MSRP - 3.5GHz 6-core Mac Pro: $3799, $200... Read more
Will We See A 10.5″ iPad Pro in 2017? – The ‘...
A MacRumors report, cites a research note from KGI Securities analyst Ming-Chi Kuo, saying a new size iPad model is in the works. According to the highly respected Cho, who has a strong track record... Read more
IOGEAR USB-C Docking Station Transforms Lapto...
IOGEAR has announced the launch of its innovative USB-C Docking Station with Power Delivery which turns USB-C enabled laptops into desktop workstations. The new IOGEAR USB-C Docking Station features... Read more
12-inch Retina MacBooks on sale for up to $10...
Amazon has 2016 12″ Apple Retina MacBooks on sale for $100 off MSRP. Shipping is free: - 12″ 1.1GHz Space Gray Retina MacBook: $1199 $100 off MSRP - 12″ 1.1GHz Silver Retina MacBook: $1224.99 $75 off... Read more
13-inch 2.5GHz MacBook Pro (Apple refurbished...
Apple has Certified Refurbished 13″ 2.5GHz MacBook Pros available for $829, or $270 off the cost of new models. Apple’s one-year warranty is standard, and shipping is free: - 13″ 2.5GHz MacBook Pros... Read more
21-inch iMacs on sale for up to $120 off MSRP
B&H Photo has 21″ iMacs on sale for up to $120 off MSRP including free shipping plus NY sales tax only: - 21″ 3.1GHz iMac 4K: $1379 $120 off MSRP - 21″ 2.8GHz iMac: $1199.99 $100 off MSRP - 21″ 1... Read more

Jobs Board

*Apple* Mobile Master - Best Buy (United Sta...
What does a Best Buy Apple Mobile Master do? At Best Buy, our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich Read more
*Apple* Retail - Multiple Positions Akron, O...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Simply Mac *Apple* Specialist- Repair Techn...
…The Technician is a master at working with our customers to diagnose and repair Apple devices in a manner that exceeds the expectations set forth by Apple Read more
*Apple* Retail - Multiple Positions Germanto...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Professional Learning Specialist - A...
# Apple Professional Learning Specialist Job Number: 51234379 Portland, Maine, Maine, United States Posted: Aug. 18, 2016 Weekly Hours: 40.00 **Job Summary** The Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.