TweetFollow Us on Twitter

Apple Remote Desktop 3

Volume Number: 22 (2006)
Issue Number: 6
Column Tag: Focus Review

Apple Remote Desktop 3

The latest and greatest in remote control for Macs in the lab or the enterprise

by Michael R. Harvey

Apple Remote Desktop has always been a great, and useful tool, even back to it's ANAT days. Back in the mid 90's, the Apple Network Administrator's Toolkit was mainly a window sharing, observation and control tool best suited for school lab environments. It grew into Apple Remote Desktop, adding features and usefulness to more and larger labs, as well as adding features that made it more attractive to business installations.

It's here!

Version 2.2 had a great feature set; sending Unix commands and getting the results back, installation of .pkg and .mpkg installers, and a myriad of other goodies, some of which even worked. With the release of version 3, Apple has stepped it up again. Improvements to the GUI, layout of the tools, better command and control, and reporting that even works!

New and improved

The interface of ARD 3 is, we think, a great improvement over 2.2. The one thing that might catch you is the smaller size of the text. If you're squinting now to read the screen, it's time to up the prescription. Figure 1 below shows the old ARD 2.2 interface, figure 2 shows the ARD 3 window.

One of the great things about the main window of Remote Desktop 3 is the amount of information available. At a glance, you get a better snapshot of the state of your client systems. Much better than what the 2.2 GUI showed you.

Another enhancement is the listing of scheduled, active, and past actions taken. In 2.2, actively running tasks and the history were displayed in a pane of the main window below the client list. When you clicked on the Saved Tasks icon, the main window was completely replaced with that listing. Now, those



Figure 1: ARD 2.2 main window

features are listed in the left column (the bottom pane of the main window is gone altogether now) in hierarchical lists. In 2.2, the history would clear every time the program was quit and



Figure 2: ARD 3 main window

relaunched, but now you can set, in the preferences, how many and/or for how long the history will preserve.

Yes, you can actually know what's there

With ARD 2.2, there was the potential for some great reporting tools. They didn't happen to actually work, however. Some admins were able to get reports back, some of the time. Most were not. You had to resort to shooting out various Unix commands and deciphering the results to glean useful inventory and other data from client machines. Now, however, reporting actually works reliably.

There are a myriad of reports you can query the client systems on, gather and hold that data in a SQL database. That database can live either on the administrator's workstation, or on a Task Server (see below). Also, because the database is standard SQL, you can run custom queries, scripts, and reports against it, exporting that data for use in other applications.

All the usual reports are there. Versions, system overviews, hardware, and software differences, among others. A new feature in ARD 3 is the ability to use Spotlight to query for specific files and folders, the information updating as changes occur on the client systems.

Task Master

New to version 3.0 is the Task Server. What this feature boils down to is the ability to off-load scheduled tasks (reporting, installations, etc.) to another copy of ARD running on a server. This lets you free up an administrator workstation, lets multiple admins run various task from a single location, and lets you consolidate your inventory and reporting data. By running



Figure 3: Setting up a memory report



Figure 4: Gathering the report data

all of that from a Task Server, you have everything residing in a single SQL database.

It's scriptable

The Remote Desktop application now has a fairly extensive AppleScript library attached to it. You can control and command ARD for most things using AppleScript, although it does lack in a few areas, such as reporting and application preferences. Apple includes a fairly long list of prebuilt Automator actions that make use of the AppleScript dictionary. MacTech columnist John Welch has good coverage of the AppleScript integration, as well as several example scripts up on his web site, <www.bynkii.com>. Look in the April archives. You can get a look at the Apple included Automator functions by opening the up the app's contents, then navigating through the Library, to the Automator directory (Figure 5). We're willing to bet that AppleScript and Automator support are going to be the new features, along with the Task Server, that will really make a difference for admins as time goes on.



Figure 5: The location of the included Automator actions in ARD

Complete copy

Added in Remote Desktop 3 are more options for copying files to client machines. Before, it was copy replace, and little more. Now, as you can see in Figure 6 below, there are several more options provided, most notable being the ability to encrypt the data as it is streamed over the network. This can be particularly useful for transmitting sensitive data over open networks. The encryption of copies, as well as commands, lets you send out password data without having to worry about it being sniffed out, compromising your systems.

Roll your own

While it would be nice for either all third party vendors to provide their installers in .pkg format, or for Apple to include support for the myriad other installers available out there, it just isn't so. That's not the end of it, however. Package Maker has been a part of Xcode from day one, and with version 3, it is now included in the install of ARD (for both 10.3 and 10.4). We won't go into detail on Package Maker here (that's a whole separate article's worth of information), but suffice it to say, it's an incredibly useful tool for getting files, and updates out to the clients. There are also instructions, beginning on page 108 of the user manual, for what to do to get third party installers run on clients.

docs

There is a very thorough and complete manual provided in PDF format with Remote Desktop 3. At 184 pages, it is heftier than you would think it needs to be, but provides plenty of information for both new ARD admins, as well as old hands. It



Figure 6: The copy set up window.



Figure 7: Package Maker

covers areas including setting up admin access privileges using Directory Services (pgs. 62-65), VNC control set up and options (Chapter 7), and PostgreSQL Schema Samples (Appendix D), among many others. Making sure to keep TCP and UDP ports 3238 and 5900 open (mentioned several times in the manual) helped us out during testing.

Best of the Rest

Of course, there are tons more features in version 3 than just those listed above. Scheduling, messaging, locking out computers, computer smart lists (like those you'd find in iTunes), observing (one or more systems) and controlling, to name a few. Some are familiar to users of earlier versions, some are new, but all of them are useful, and make the program ever more valuable.



Figure 8: Observation of multiple client computers with status icons displayed

In Closing

At $499 for one admin seat that will control an unlimited number of clients, ARD is a steal. For $1000, you can set up a Task Server, have an admin workstation, and be able to manage, control, assist, update, and inventory any number of computers. Reporting that works, and AppleScript integration alone are more than worth the price of admission. Task Server is icing on the cake. If you manage any number of Macs, Apple Remote Desktop is quite simply a tool you cannot do without. We can't recommend it enough.


Michael Harvey is the Reviews Editor for MacTech Magazine. He is also the Senior Systems Administrator at the Ventura County Star newspaper, where he routinely breaks stuff to ensure you get a good review of new products. Since the December gift guide issue, he has received not one email guiding him to cool dive sites, and is very disappointed.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Affinity Designer 1.5.5 - Vector graphic...
Affinity Designer is an incredibly accurate vector illustrator that feels fast and at home in the hands of creative professionals. It intuitively combines rock solid and crisp vector art with... Read more
djay Pro 1.4.3 - Transform your Mac into...
djay Pro provides a complete toolkit for performing DJs. Its unique modern interface is built around a sophisticated integration with iTunes and Spotify, giving you instant access to millions of... Read more
Jamf Pro 9.98 - Powerful sysadmin/enterp...
Jamf Pro (formerly Casper Suite) is the EMM tool that delights IT pros and the users they support by delivering on the promise of unified endpoint management for Apple devices. At Jamf, connecting... Read more
Airmail 3.2.4 - Powerful, minimal email...
Airmail is an mail client with fast performance and intuitive interaction. Support for iCloud, MS Exchange, Gmail, Google Apps, IMAP, POP3, Yahoo!, AOL, Outlook.com, Live.com. Airmail was designed... Read more
RapidWeaver 7.3.1 - Create template-base...
RapidWeaver is a next-generation Web design application to help you easily create professional-looking Web sites in minutes. No knowledge of complex code is required, RapidWeaver will take care of... Read more
PopChar 7.7 - $16.99 (51% off)
PopChar helps you get the most out of your font collection. With its crystal-clear interface, PopChar provides a frustration-free way to access any font's special characters. Features Expanded... Read more
Apple iTunes 12.6 - Play Apple Music and...
Apple iTunes lets you organize and stream Apple Music, download and watch video and listen to Podcasts. It can automatically download new music, app, and book purchases across all your devices and... Read more
MacPilot 9.0.6 - Enable over 1,200 hidde...
MacPilot gives you the power of UNIX and the simplicity of Macintosh, which means a phenomenal amount of untapped power in your hands! Use MacPilot to unlock over 1,200 features, and access them all... Read more
Sparkle Pro 2.1.4 - $79.99
Sparkle Pro will change your mind if you thought building websites wasn't for you. Sparkle is the intuitive site builder that lets you create sites for your online portfolio, team or band pages, or... Read more
TextSoap 8.3.3 - Automate tedious text d...
TextSoap can automatically remove unwanted characters, fix up messed up carriage returns, and do pretty much anything else that we can think of to text. Save time and effort. Be more productive. Stop... Read more

Failbetter Games details changes coming...
Sunless Sea, Failbetter Games' dark and gloomy sea explorer, sets sail for the iPad tomorrow. Ahead of the game's launch, Failbetter took to Twitter to discuss what will be different in the mobile version of the game. Many of the changes make... | Read more »
Splish, splash! The Pokémon GO Water Fes...
Niantic is back with a new festival for dedicated Pokémon GO collectors. The Water Festival officially kicks off today at 1 P.M. PDT and runs through March 29. Magikarp, Squirtle, Totodile, and their assorted evolved forms will be appearing at... | Read more »
Death Road to Canada (Games)
Death Road to Canada 1.0 Device: iOS Universal Category: Games Price: $7.99, Version: 1.0 (iTunes) Description: Get it now at the low launch price! Price will go up a dollar every major update. Update news at the bottom of this... | Read more »
Bean's Quest Beginner's Guide:...
Bean's Quest is a new take on both the classic platformer and the endless runner, and it's free on the App Store for the time being. Instead of running constantly, you can't stop jumping. That adds a surprising new level of challenge to the game... | Read more »
How to rake in the cash in Bit City
Our last Bit City guide covered the basics. Now it's time to get into some of the more advanced techniques. In the later cities, cash flow becomes much more difficult, so you'll want to develop some strategies if you want to complete each level.... | Read more »
PixelTerra (Games)
PixelTerra 1.1.1 Device: iOS Universal Category: Games Price: $.99, Version: 1.1.1 (iTunes) Description: The world of PixelTerra is quite dangerous so you need to build a shelter, find some food supply and get ready to protect... | Read more »
Tokaido™ (Games)
Tokaido™ 1.0 Device: iOS Universal Category: Games Price: $6.99, Version: 1.0 (iTunes) Description: Discover the digital adaptation of Tokaido, the boardgame phenomenon that has already sold more than 250,000 copies worldwide, and... | Read more »
Card Thief (Games)
Card Thief 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Card Thief is a solitaire style stealth game played with a deck of cards. In Card Thief you move through a deck of cards as a... | Read more »
Smilegate’s crafting battler Super Tank...
Super Tank Rumbleputs you in the seat of your very own, handcrafted tank. You can choose from over 100 different parts to create your Super Tank before taking it out to wreak havoc on your opponents in glorious PVP combat. Now, Smilegate is upping... | Read more »
The best games to play while you wait fo...
Mass Effect: Andromeda arrives this coming Tuesday and people are getting understandably antsy. There's a whole weekend standing between us and a brand new Bioware adventure. What's a geek to do? Well, you could certainly give these fine mobile... | Read more »

Price Scanner via MacPrices.net

13-inch Touch Bar MacBook Pros on sale for up...
B&H Photo has the Apple 13″ Touch Bar MacBook Pros in stock today and on sale for up to $150 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 13″ 2.9GHz/512GB Touch Bar... Read more
Today only! 15-inch 2.7GHz Space Gray Touch B...
B&H Photo has the new 2016 15″ 2.7GHz Space Gray Apple Touch Bar MacBook Pro in stock today and on sale for $300 off MSRP for today only. Shipping is free, and B&H charges NY sales tax only... Read more
New $329 iPad A Fabulous Value; 10.5-Inch iPa...
Part of the iPad upgrade/new model puzzle is now in place. Yesterday, as KGI Securities financial services group analyst Ming-Chi Kuo last summer predicted they would, Apple released a new low-cost 9... Read more
New 9.7-Inch iPad Features All Of The Fun...
Apple today updated its most popular-sized iPad, featuring a brighter 9.7-inch Retina display and best-in-class performance at its most affordable price ever, starting at $329 (US) with 32GB of... Read more
Apple Introduces iPhone 7 and iPhone 7 Plus (...
Apple today announced iPhone 7 and iPhone 7 Plus (PRODUCT)RED Special Edition in a vibrant red matte aluminum finish, in recognition of more than 10 years of partnership between Apple and (RED). This... Read more
Apple now offering Certified Refurbished 15-i...
Apple is now offering Certified Refurbished 2016 15″ Touch Bar MacBook Pros for $360-$420 off original MSRP. An Apple one-year warranty is included with each model, and shipping is free: - 15″ 2.6GHz... Read more
Apple Introduces Clips: A Free Innovative Way...
Apple today introduced Clips, a new app that makes it quick and fun for anyone to create expressive videos on iPhone and iPad. The app features a unique design for combining video clips, photos and... Read more
Urban Armor Gear Unveils Case For 4th Generat...
Orange County, California based Urban Armor Gear (UAG), designers of rugged, lightweight protective cases for phones, tablets and laptops, has released its latest drop-tested cases for Apple’s 4th... Read more
Most Users Continue To Prefer 5.0 to 5.3 Inch...
In the first half of 2016, US and UK smartphone users were most likely to be interested in purchasing a device with a 5.3″ or 5.0″ display. Findings in a new report from the User Experience... Read more
12-inch 1.2GHz Retina MacBooks on sale for up...
B&H has 12″ 1.2GHz Retina MacBooks on sale for up to $200 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 12″ 1.2GHz Space Gray Retina MacBook: $1439.99 $160 off MSRP - 12″ 1... Read more

Jobs Board

*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Fulltime aan de slag als shopmanager in een h...
Ben jij helemaal gek van Apple -producten en vind je het helemaal super om fulltime shopmanager te zijn in een jonge en hippe elektronicazaak? Wil jij werken in Read more
Starte Dein Karriere-Abenteuer in den Hauptst...
…mehrsprachigen Teams betreust Du Kunden von bekannten globale Marken wie Apple , Mercedes, Facebook, Expedia, und vielen anderen! Funktion Du wolltest schon Read more
Starte Dein Karriere-Abenteuer in den Hauptst...
…mehrsprachigen Teams betreust Du Kunden von bekannten globale Marken wie Apple , Mercedes, Facebook, Expedia, und vielen anderen! Funktion Du wolltest schon Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.