TweetFollow Us on Twitter

Apple Remote Desktop 3

Volume Number: 22 (2006)
Issue Number: 6
Column Tag: Focus Review

Apple Remote Desktop 3

The latest and greatest in remote control for Macs in the lab or the enterprise

by Michael R. Harvey

Apple Remote Desktop has always been a great, and useful tool, even back to it's ANAT days. Back in the mid 90's, the Apple Network Administrator's Toolkit was mainly a window sharing, observation and control tool best suited for school lab environments. It grew into Apple Remote Desktop, adding features and usefulness to more and larger labs, as well as adding features that made it more attractive to business installations.

It's here!

Version 2.2 had a great feature set; sending Unix commands and getting the results back, installation of .pkg and .mpkg installers, and a myriad of other goodies, some of which even worked. With the release of version 3, Apple has stepped it up again. Improvements to the GUI, layout of the tools, better command and control, and reporting that even works!

New and improved

The interface of ARD 3 is, we think, a great improvement over 2.2. The one thing that might catch you is the smaller size of the text. If you're squinting now to read the screen, it's time to up the prescription. Figure 1 below shows the old ARD 2.2 interface, figure 2 shows the ARD 3 window.

One of the great things about the main window of Remote Desktop 3 is the amount of information available. At a glance, you get a better snapshot of the state of your client systems. Much better than what the 2.2 GUI showed you.

Another enhancement is the listing of scheduled, active, and past actions taken. In 2.2, actively running tasks and the history were displayed in a pane of the main window below the client list. When you clicked on the Saved Tasks icon, the main window was completely replaced with that listing. Now, those



Figure 1: ARD 2.2 main window

features are listed in the left column (the bottom pane of the main window is gone altogether now) in hierarchical lists. In 2.2, the history would clear every time the program was quit and



Figure 2: ARD 3 main window

relaunched, but now you can set, in the preferences, how many and/or for how long the history will preserve.

Yes, you can actually know what's there

With ARD 2.2, there was the potential for some great reporting tools. They didn't happen to actually work, however. Some admins were able to get reports back, some of the time. Most were not. You had to resort to shooting out various Unix commands and deciphering the results to glean useful inventory and other data from client machines. Now, however, reporting actually works reliably.

There are a myriad of reports you can query the client systems on, gather and hold that data in a SQL database. That database can live either on the administrator's workstation, or on a Task Server (see below). Also, because the database is standard SQL, you can run custom queries, scripts, and reports against it, exporting that data for use in other applications.

All the usual reports are there. Versions, system overviews, hardware, and software differences, among others. A new feature in ARD 3 is the ability to use Spotlight to query for specific files and folders, the information updating as changes occur on the client systems.

Task Master

New to version 3.0 is the Task Server. What this feature boils down to is the ability to off-load scheduled tasks (reporting, installations, etc.) to another copy of ARD running on a server. This lets you free up an administrator workstation, lets multiple admins run various task from a single location, and lets you consolidate your inventory and reporting data. By running



Figure 3: Setting up a memory report



Figure 4: Gathering the report data

all of that from a Task Server, you have everything residing in a single SQL database.

It's scriptable

The Remote Desktop application now has a fairly extensive AppleScript library attached to it. You can control and command ARD for most things using AppleScript, although it does lack in a few areas, such as reporting and application preferences. Apple includes a fairly long list of prebuilt Automator actions that make use of the AppleScript dictionary. MacTech columnist John Welch has good coverage of the AppleScript integration, as well as several example scripts up on his web site, <www.bynkii.com>. Look in the April archives. You can get a look at the Apple included Automator functions by opening the up the app's contents, then navigating through the Library, to the Automator directory (Figure 5). We're willing to bet that AppleScript and Automator support are going to be the new features, along with the Task Server, that will really make a difference for admins as time goes on.



Figure 5: The location of the included Automator actions in ARD

Complete copy

Added in Remote Desktop 3 are more options for copying files to client machines. Before, it was copy replace, and little more. Now, as you can see in Figure 6 below, there are several more options provided, most notable being the ability to encrypt the data as it is streamed over the network. This can be particularly useful for transmitting sensitive data over open networks. The encryption of copies, as well as commands, lets you send out password data without having to worry about it being sniffed out, compromising your systems.

Roll your own

While it would be nice for either all third party vendors to provide their installers in .pkg format, or for Apple to include support for the myriad other installers available out there, it just isn't so. That's not the end of it, however. Package Maker has been a part of Xcode from day one, and with version 3, it is now included in the install of ARD (for both 10.3 and 10.4). We won't go into detail on Package Maker here (that's a whole separate article's worth of information), but suffice it to say, it's an incredibly useful tool for getting files, and updates out to the clients. There are also instructions, beginning on page 108 of the user manual, for what to do to get third party installers run on clients.

docs

There is a very thorough and complete manual provided in PDF format with Remote Desktop 3. At 184 pages, it is heftier than you would think it needs to be, but provides plenty of information for both new ARD admins, as well as old hands. It



Figure 6: The copy set up window.



Figure 7: Package Maker

covers areas including setting up admin access privileges using Directory Services (pgs. 62-65), VNC control set up and options (Chapter 7), and PostgreSQL Schema Samples (Appendix D), among many others. Making sure to keep TCP and UDP ports 3238 and 5900 open (mentioned several times in the manual) helped us out during testing.

Best of the Rest

Of course, there are tons more features in version 3 than just those listed above. Scheduling, messaging, locking out computers, computer smart lists (like those you'd find in iTunes), observing (one or more systems) and controlling, to name a few. Some are familiar to users of earlier versions, some are new, but all of them are useful, and make the program ever more valuable.



Figure 8: Observation of multiple client computers with status icons displayed

In Closing

At $499 for one admin seat that will control an unlimited number of clients, ARD is a steal. For $1000, you can set up a Task Server, have an admin workstation, and be able to manage, control, assist, update, and inventory any number of computers. Reporting that works, and AppleScript integration alone are more than worth the price of admission. Task Server is icing on the cake. If you manage any number of Macs, Apple Remote Desktop is quite simply a tool you cannot do without. We can't recommend it enough.


Michael Harvey is the Reviews Editor for MacTech Magazine. He is also the Senior Systems Administrator at the Ventura County Star newspaper, where he routinely breaks stuff to ensure you get a good review of new products. Since the December gift guide issue, he has received not one email guiding him to cool dive sites, and is very disappointed.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

djay Pro 1.1 - Transform your Mac into a...
djay Pro provides a complete toolkit for performing DJs. Its unique modern interface is built around a sophisticated integration with iTunes and Spotify, giving you instant access to millions of... Read more
Vivaldi 1.0.118.19 - Lightweight browser...
Vivaldi browser. In 1994, two programmers started working on a web browser. Our idea was to make a really fast browser, capable of running on limited hardware, keeping in mind that users are... Read more
Stacks 2.6.11 - New way to create pages...
Stacks is a new way to create pages in RapidWeaver. It's a plugin designed to combine drag-and-drop simplicity with the power of fluid layout. Features: Fluid Layout: Stacks lets you build pages... Read more
xScope 4.1.3 - Onscreen graphic measurem...
xScope is powerful set of tools that are ideal for measuring, inspecting, and testing on-screen graphics and layouts. Its tools float above your desktop windows and can be accessed via a toolbar,... Read more
Cyberduck 4.7 - FTP and SFTP browser. (F...
Cyberduck is a robust FTP/FTP-TLS/SFTP browser for the Mac whose lack of visual clutter and cleverly intuitive features make it easy to use. Support for external editors and system technologies such... Read more
Labels & Addresses 1.7 - Powerful la...
Labels & Addresses is a home and office tool for printing all sorts of labels, envelopes, inventory labels, and price tags. Merge-printing capability makes the program a great tool for holiday... Read more
teleport 1.2.1 - Use one mouse/keyboard...
teleport is a simple utility to let you use one single mouse and keyboard to control several of your Macs. Simply reach the edge of your screen, and your mouse teleports to your other Mac! The... Read more
Apple iMovie 10.0.8 - Edit personal vide...
With an all-new design, Apple iMovie lets you enjoy your videos like never before. Browse your clips more easily, instantly share your favorite moments, and create beautiful HD movies and Hollywood-... Read more
Box Sync 4.0.6233 - Online synchronizati...
Box Sync gives you a hard-drive in the Cloud for online storage. Note: You must first sign up to use Box. What if the files you need are on your laptop -- but you're on the road with your iPhone? No... Read more
Fantastical 2.0.3 - Create calendar even...
Fantastical 2 is the Mac calendar you'll actually enjoy using. Creating an event with Fantastical is quick, easy, and fun: Open Fantastical with a single click or keystroke Type in your event... Read more

SoundHound + LiveLyrics is Making its De...
SoundHound Inc. has announced that SoundHound + LiveLyrics, will be one of the first third-party apps to hit the Apple Watch. With  SoundHound you'll be able to tap on your watch and have the app recognize the music you are listening to, then have... | Read more »
Adobe Joins the Apple Watch Lineup With...
A whole tidal wave of apps are headed for the Apple Watch, and Adobe has joined in with 3 new ways to enhance your creativity and collaborate with others. The watch apps pair with iPad/iPhone apps to give you total control over your Adobe projects... | Read more »
Z Steel Soldiers, Sequel to Kavcom'...
Kavcom has released Z Steel Soldiers, which continues the story of the comedic RTS originally created by the Bitmap Brothers. [Read more] | Read more »
Seene Lets You Create 3D Images With You...
Seene, by Obvious Engineering, is a 3D capture app that's meant to allow you to create visually stunning 3D images with a tap of your finger, and then share them as a 3D photo, video or gif. [Read more] | Read more »
Lost Within - Tips, Tricks, and Strategi...
Have you just downloaded Lost Within and are you in need of a guiding hand? While it’s not the toughest of games out there you might still want some helpful tips to get you started. [Read more] | Read more »
Entertain Your Pet With Your Watch With...
The Petcube Camera is a device that lets you use live video to check in on your pet, talk to them, and play with them using a laser pointer - all while you're away. And the Petcube app is coming to the Apple Watch, so you'll be able to hang out with... | Read more »
Now You Can Manage Your Line2 Calls With...
You'll be able to get your Line2 cloud phone service on the Apple Watch very soon. The watch app can send and receive messages using hands-free voice dictation, or by selecting from a list of provided responses. [Read more] | Read more »
R.B.I. Baseball 15 (Games)
R.B.I. Baseball 15 1.01 Device: iOS Universal Category: Games Price: $4.99, Version: 1.01 (iTunes) Description: The legendary Major League Baseball franchise returns to the diamond. Make History. ** ALL iPOD Touch, the iPad 2 and the... | Read more »
Here's How You Can Tell if an App W...
The Apple Watch is pretty much here, and that means a whole lot of compatible apps and games are going to be updated or released onto the App Store. That's okay though, beacause Apple has quietly updated their app description pages to make things... | Read more »
Forgotten Memories : Alternate Realities...
Forgotten Memories : Alternate Realities 1.0.1 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0.1 (iTunes) Description: + REDUCED PRICE ONLY THE LAUNCHING WEEK + "The most exciting horror game of 2015." - AppSpy... | Read more »

Price Scanner via MacPrices.net

Intel Compute Stick: A New Mini-Computing For...
The Intel Compute Stick, a new pocket-sized computer based on a quad-core Intel Atom processor running Windows 8.1 with Bing, is available now through Intel Authorized Dealers across much of the... Read more
Heal to Launch First One-Touch House Call Doc...
Santa Monica, California based Heal, a pioneer in on-demand personal health care services — will offer the first one-touch, on-demand house call doctor app for the Apple Watch. Heal’s Watch app,... Read more
Mac Notebooks: Avoiding MagSafe Power Adapter...
Apple Support says proper usage, care, and maintenance of Your Mac notebook’s MagSafe power adapter can substantially increase the the adapter’s service life. Of course, MagSafe itself is an Apple... Read more
12″ Retina MacBook In Shootout With Air And P...
BareFeats’ rob-ART morgan has posted another comparison of the 12″ MacBook with other Mac laptops, noting that the general goodness of all Mac laptops can make which one to purchase a tough decision... Read more
FileMaker Go for iPad and iPhone: Over 1.5 Mi...
FileMaker has announced that its FileMaker Go for iPad and iPhone app has surpassed 1.5 million downloads from the iTunes App Store. The milestone confirms the continued popularity of the FileMaker... Read more
Sale! 13-inch 2.7GHz Retina MacBook Pro for $...
 Best Buy has the new 2015 13″ 2.7GHz/128GB Retina MacBook Pro on sale for $1099 – $200 off MSRP. Choose free shipping or free local store pickup (if available). Price for online orders only, in-... Read more
Minimalist MacBook Confirms Death of Steve Jo...
ReadWrite’s Adriana Lee has posted a eulogy for the “Digital Hub” concept Steve Jobs first proposed back in 2001, declaring the new 12-inch MacBook with its single, over-subscribed USB-C port to be... Read more
13-inch 2.7GHz Retina MacBook Pro for $1234 w...
Adorama has the 13″ 2.7GHz/128GB Retina MacBook Pro in stock for $1234.99 ($65 off MSRP) including free shipping plus a free LG external DVD/CD optical drive. Adorama charges sales tax in NY & NJ... Read more
13-inch 2.5GHz MacBook Pro available for $999...
 Adorama has the 13-inch 2.5GHz MacBook Pro on sale for $999 including free shipping plus NY & NJ sales tax only. Their price is $100 off MSRP. Read more
Save up to $600 with Apple refurbished Mac Pr...
The Apple Store is offering Apple Certified Refurbished Mac Pros for up to $600 off the cost of new models. An Apple one-year warranty is included with each Mac Pro, and shipping is free. The... Read more

Jobs Board

*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
Service-Learning Counselor, *APPLE* Corps -...
…CONTRACT TITLE Higher Education Assistant FLSA Exempt CAMPUS SPECIFIC INFORMATION APPLE Corps (Academic Preparation Program for Law Enforcement), a partnership between Read more
*Apple* iOS Specialist - Kforce (United Stat...
Our client is seeking an Apple iOS Specialist to join their team in Quincy, Massachusetts (MA). Duties: * Responsible for configuration and distribution of desktop, Read more
*Apple* Systems Engineer - Axius Technologie...
* Must be Apple -Certified specialist and will be responsible for all hardware: device settings, images creation/deployment, security implementation * Responsible for all Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.