TweetFollow Us on Twitter

Apr 02 Cover Story

Volume Number: 18 (2002)
Issue Number: 04
Column Tag: User Experience

Apple Help and AppleScript Studio

by Gordon R. Meyer

Providing Help Systems for AppleScript Studio-based Applications

Apple Help and Aqua

AppleScript Studio is an exciting prospect for Scripters - we are no longer limited to creating the usual droplets or faceless utilities commonly associated with scripting language development.

But power and opportunity come at a price. AppleScript Studio development also "raises the bar" on expectations for how your application looks and behaves. Like any other application on Mac OS X, following the Aqua Human Interface Guidelines will ensure your new application provides an excellent user experience. This article focuses on one aspect of Aqua - providing onscreen user assistance with Apple Help.

Virtually every application needs a help system, and using Apple Help is an easy and fundamental step in adopting Aqua. To get started all you need is a set of HTML help files and this article. Aside from the time spent writing the help content, you can implement a working help system in minutes.

What is Apple Help?

Apple provides the Help Viewer application for displaying your help content. The Help Viewer is optimized for providing onscreen help. It displays HTML 3.2, any QuickTime media you care to use, and it can run AppleScript automations to assist users in accomplishing complex or common tasks. (Because AppleScript Studio-based applications are already scriptable by default, there is a lot of opportunity to enhance your help with useful automations. Something to consider after you've gotten your first-cut at Help implemented.)

The Help Viewer also provides a built-in search engine that quickly gives relevancy ranked search results for your help, and all the help installed on the user's computer. Shortly, you'll learn how to ensure your help content is searchable.

When your application adopts Apple Help, it will be automatically listed in the Help Center. The Help Center allows users to view and search an application's help without having to open the application. It's a great way to find out which applications can handle a special task that you have in mind.

There are more Apple Help features such as automatically building "table of contents" files or the ability to mix locally-stored and Internet-based content. For information about them, see Providing User Assistance with Apple Help. If you prefer to watch and listen instead of reading, the WWDC 2001 streaming video of the Apple Help session also introduces all the features and capabilities.

What type of information should you include in your help? Making good onscreen help is a whole article by itself, but the "Help" chapter in Aqua Human Interface Guidelines has some discussion, as does the WWDC 2001 session. If you would like some guidance consider using these resources.

For the purposes of this article, don't worry about all the bells and whistles, just get your content into HTML 3.2 format. You can repurpose existing files from your Web site, or use whatever HTML authoring tool you normally use and create the help from scratch.

Preparing Your Help Files

After you've written your help, you need to make one minor addition to identify the "start page" (or "home page) for your help book and provide the title of your help system for the Help Center.

You do both by adding one META tag to the start page for your book. This is typically the table of contents page, or the splash page, or whatever page you want users to see when the Help Viewer opens. If you're re-using content from your Web site, it might be the index.html file, for example.

Listing 1: AppleTitle example

<html>
<head>
<meta name=”AppleTitle” content=”MyAppName Help”>
   […]
</head>
<body>
   […]
</body>
</html>

The content of the AppleTitle tag is the name of your help book. This is the name that gets listed in the Help Center, and it's how Apple Help identifies which book to open from your application's help menu. The Aqua HI Guidelines recommend that you use the form "MyAppName Help".

Making your help searchable

The search engine in Help Viewer is fast. It can search hundreds of pages of help in just seconds, returning a list of the most relevant topics in your help book. To accomplish this it uses a pre-generated index file. To make your help searchable, which is strongly recommended for the best user experience, you use the Apple Help Indexing Tool. Please don't forget this important step, users get frustrated if they can't locate information by searching. (Indexing is also required if you're using some of the advanced features, such as Anchor Lookup, as described in the Apple Help documentation.)

The Apple Help Indexing Tool is installed in /Developer/Applications/. To use it, simply drop your folder of help files onto the tool. The Indexing Tools quickly scans all the pages and creates the search index file in the correct location.


drag-and-drop to enable searching

That's all there is to it. You can get fancier if you'd like, by adding keywords or changing the way some topics are indexed, but for most uses all you have to do is use the default Indexing Tools settings and drag-and-drop your help folder.

Add Your Help to Your Project

By adding the META tag and creating a search index you have finished everything you need to do to your help content. Next, you add the help files to your application's package and tell Cocoa you have a help system.

Importing into Project Builder

In Mac OS X help files are stored in an application's bundle. This keeps everything tidy - help always travels with the application when it's installed or moved on disk - and with Mac OS X's multi-lingual support it permits you to have localized help along with the application itself.

Select the Resources folder in Project Builder, and then choose Add Files from the Project menu. Select the main folder of your help content and turn on the option to create folder references, and then click the Add button.


Select this option when importing your help folder.

Your help folder is now listed in the Resources list.


Help files added to a project.

Add Help to the Property List

Choose Edit Active Target from the Project menu. Then click the Application Settings tab to display the settings for your build.

In the Basic Information section, specify a bundle identifier. See Inside Mac OS X: System Overview for more detail, but in brief you specify a unique identifier for your application using Java-style naming.


Enter a bundle identifier

Click the Expert button in the top right corner of the settings pane. This allows you to edit the Property List directly.

Click the New Sibling button, then edit the new entry so the key is CFBundleHelpBookName and the value is a string that matches the contents of the AppleTitle tag that you put in your HTML.

Add another new sibling called CFBundleHelpBookFolder with the value being the name of your help folder that you previously imported. In our example both key values are the same because the folder where we store our help files is named the same as our book. That's not a requirement, but it is conventional.


Specifying the help book and folder names

Edit The Help Menu

You're in the home stretch now. The last task is to rename the default Help menu that is automatically created for your application. You don't have to do anything to make the menu work; Cocoa provides the functionality automatically because of the changes you made to your property list.

In Project Builder, double-click your interface definition file (MainMenu.nib, unless you've changed it) to open it in Interface Builder.

In the menu layout, change the Help item to match the name of your help book. The Aqua guidelines recommend the form "MyAppName Help". Note that you automatically get the correct keyboard shortcut, courtesy of Cocoa.


Edit the Help menu item.

That's it, you're done! Build your app and try it out. When you select your new Help menu the Help Viewer will launch and open to your book. If it doesn't work make sure that the property list values match up with the appropriate AppleTitle and help folder names. Also check that you remembered to enter a bundle identifier for your application.

Your AppleScript Studio-based application is now one step closer to providing a great Aqua user experience and useful help for your customers. And, along the way, you've learned how to implement a help system for any Cocoa application.

Bibliography

Aqua Human Interface Guidelines
Help Chapter

Providing User Assistance with Apple Help

Apple Help Reference

Apple Help WWDC session 125, Mac OS Track
Streaming video from Apple Developer Connection (Membership required. Log in, then choose View ADC TV)

Inside Mac OS X: System Overview


Gordon Meyer (gordon@apple.com) works on Apple Help and related instructional products.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

Lyn 1.8.5 - Lightweight image browser an...
Lyn is a fast, lightweight image browser and viewer designed for photographers, graphic artists, and Web designers. Featuring an extremely versatile and aesthetically pleasing interface, it delivers... Read more
Apple iOS 10.2.1 - The latest version of...
iOS 10 is the biggest release of iOS ever. A massive update to Messages brings the power of the App Store to your conversations and makes messaging more personal than ever. Find your route with... Read more
Apple Security Update 2016-003 Supplemen...
Apple Security Update is recommended for all users and improves the security of OS X. For detailed information about the security content of this update, please visit: http://support.apple.com/kb/... Read more
Apple macOS Sierra 10.12.3 - The latest...
With Apple macOS Sierra, Siri makes its debut on Mac, with new features designed just for the desktop. Your Mac works with iCloud and your Apple devices in smart new ways, and intelligent... Read more
BetterTouchTool 1.992 - Customize Multi-...
BetterTouchTool adds many new, fully customizable gestures to the Magic Mouse, Multi-Touch MacBook trackpad, and Magic Trackpad. These gestures are customizable: Magic Mouse: Pinch in / out (zoom... Read more
Viber 6.5.5 - Send messages and make cal...
Viber lets you send free messages and make free calls to other Viber users, on any device and network, in any country! Viber syncs your contacts, messages and call history with your mobile device, so... Read more
Opera 42.0.2393.137 - High-performance W...
Opera is a fast and secure browser trusted by millions of users. With the intuitive interface, Speed Dial and visual bookmarks for organizing favorite sites, news feature with fresh, relevant content... Read more
iClock Pro 3.4.7 - Customize your menuba...
iClock Pro is a menu bar replacement clock for Apple's default clock. iClock Pro is an update, total rewrite and improvement to the popular iClock. Have the day, date and time in different fonts and... Read more
PhotoDesk 4.1.5 - Instagram client for p...
PhotoDesk lets you view, like, comment, and download Instagram pictures/videos. (NO Uploads! / Image Posting! Instagram forbids that! AND you need an existing Instagram account). But you can do so... Read more
Capo 3.5.1 - Slow down and learn to play...
Capo lets you slow down your favorite songs so you can hear the notes and learn how they are played. With Capo, you can quickly tab out your songs atop a highly-detailed OpenCL-powered spectrogram... Read more

Clash Royale gets some serious balance u...
| Read more »
Ironhide Game Studio prepares for a busy...
Kingdom Rush breathed fresh life into the tired tower defense genre way back in 2012. The game was a robust challenge that somehow managed to lift you up, rather than leaving you feeling crushed and hopeless. The rich array of unit types and... | Read more »
Collect pets and sling arrows in Arcane...
Mobile gaming is a crowded market, but regular updates are a good way to keep us attention-short players keen. The brand new content in Arcane Online is a prime example. Published by Japanese developer Gala, Arcane Online is a fantasy MMO that... | Read more »
Super Mario Run dashes onto Android in M...
Super Mario Run was one of the biggest mobile launches in 2016 before it was met with a lukewarm response by many. While the game itself plays a treat, it's pretty hard to swallow the steep price for the full game. With that said, Android users... | Read more »
WarFriends Beginner's Guide: How to...
Chillingo's new game, WarFriends, is finally available world wide, and so far it's a refreshing change from common mobile game trends. The game's a mix of tower defense, third person shooter, and collectible card game. There's a lot to unpack here... | Read more »
Super Gridland (Entertainment)
Super Gridland 1.0 Device: iOS Universal Category: Entertainment Price: $1.99, Version: 1.0 (iTunes) Description: Match. Build. Survive. "exquisitely tuned" - Rock Paper Shotgun No in-app purches, and no ads! | Read more »
Red's Kingdom (Games)
Red's Kingdom 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: Mad King Mac has kidnapped your father and stolen your golden nut! Solve puzzles and battle goons as you explore and battle your... | Read more »
Turbo League Guide: How to tame the cont...
| Read more »
Fire Emblem: Heroes coming to Google Pla...
Nintendo gave us our first look at Fire Emblem: Heroes, the upcoming mobile Fire Emblem game the company hinted at last year. Revealed at the Fire Emblem Direct event held today, the game will condense the series' tactical RPG combat into bite-... | Read more »
ReSlice (Music)
ReSlice 1.0 Device: iOS Universal Category: Music Price: $9.99, Version: 1.0 (iTunes) Description: Audio Slice Machine Slice your audio samples with ReSlice and create flexible musical atoms which can be triggered by MIDI notes or... | Read more »

Price Scanner via MacPrices.net

Deal alert! 13-inch 2.0GHz MacBook Pros for $...
B&H Photo has the new 2016 13″ 2.0GHz non-Touch Bar MacBook Pros in stock today and on sale for $225 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 13″ 2.0GHz MacBook Pro... Read more
Free LibreOffice Portable 5.2.4 Complete Offi...
PortableApps.com and The Document Foundation have announce the release of LibreOffice Portable 5.2.4. LibreOffice Portable is an Open Source full-featured office suite — including a word processor,... Read more
Apple Planning Three New Tablets For 2017 – D...
Digitimes’ Rebecca Kuo and Joseph Tsai say that unnamed insider sources report Apple having three new tablets in the pipeline for 2017 release: a 9.7-inch model with a friendly price range, a new mid... Read more
Roundup of 15-inch Touch Bar MacBook Pro sale...
B&H Photo has the new 2016 15″ Apple Touch Bar MacBook Pros in stock today and on sale for up to $150 off MSRP. Shipping is free, and B&H charges NY sales tax only: - 15″ 2.7GHz Touch Bar... Read more
Apple refurbished iPad Pros available for up...
Apple has Certified Refurbished 9″ and 12″ Apple iPad Pros available for up to $160 off the cost of new iPads. An Apple one-year warranty is included with each model, and shipping is free: - 32GB 9″... Read more
16GB iPad Air 2, Apple refurbished, available...
Apple has Certified Refurbished 16GB iPad Air 2s available for $319 including free shipping. A standard Apple one-year is included. Their price is $60 off original MSRP for this model. Read more
Apple iMacs on sale for up to $120 off MSRP
B&H Photo has 21″ and 27″ Apple iMacs on sale for up to $120 off MSRP, each including free shipping plus NY sales tax only: - 27″ 3.3GHz iMac 5K: $2199 $100 off MSRP - 27″ 3.2GHz/1TB Fusion iMac... Read more
Apple refurbished Apple TVs available for up...
Apple has Certified Refurbished 32GB and 64GB Apple TVs available for up to $30 off the cost of new models. Apple’s standard one-year warranty is included with each model, and shipping is free: -... Read more
Save up to $350 with Apple Certified Refurbis...
Apple has Certified Refurbished 2015 21″ & 27″ iMacs available for up to $350 off MSRP. Apple’s one-year warranty is standard, and shipping is free. The following models are available: - 21″ 3.... Read more
2015 12-inch Retina MacBooks, Apple refurbish...
Apple has Certified Refurbished 2015 12″ Retina MacBooks available for up to $410 off original MSRP. Apple will include a standard one-year warranty with each MacBook, and shipping is free. The... Read more

Jobs Board

*Apple* & PC Desktop Support Technician...
Apple & PC Desktop Support Technician job in Manhattan, NY Introduction: We have immediate job openings for several Desktop Support Technicians with one of our most Read more
*Apple* & PC Desktop Support Technician...
Apple & PC Desktop Support Technician job in Stamford, CT We have immediate job openings for several Desktop Support Technicians with one of our most well-known Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Site Security Manager - Apple (Unite...
# Apple Site Security Manager Job Number: 54692472 Culver City, California, United States Posted: Jan. 19, 2017 Weekly Hours: 40.00 **Job Summary** The Apple Read more
*Apple* macOS Systems Integration Administra...
…most exceptional support available in the industry. SCI is seeking an Junior Apple macOS systems integration administrator that will be responsible for providing Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.