TweetFollow Us on Twitter

Apr 00 Viewpoint

Volume Number: 16 (2000)
Issue Number: 4
Column Tag: Viewpoint

Viewpoint

by Ilene Hoffman, Contributing Editor

Web-Based Volunteerism - Helping People or Lining Pockets?

"Naked a man comes into the world and naked he leaves it, after all is said and done he leaves nothing except the good deeds he leaves behind". -adapted from the great Jewish thinker RASHI (Source Unknown)

In 1997 President Clinton passed the Volunteer Protection Act. This act was designed to protect volunteers from being unfairly sued or otherwise held unfairly accountable for reasonable actions encountered while doing their "jobs" as volunteers. A random search on the web uncovers many voluntary agencies who believe that the act has a lot of holes in it, but that's not our specific beef here though. My beef is, where does it say who is responsible for the volunteers who are poorly trained, over committed by their "employers," and misused by profit making companies? What about the volunteers who don't get any recognition or rewards for their time and achievements? There's more to volunteer abuse, than being sued for a job well done.

When was the last time you knew someone who walked into an office and said: "Hey, this job looks like fun, can I volunteer at your company?"

It doesn't sound like a likely scenario, yet that is what's happening all over the Web on "community-based" sites. (Why do I put community in parentheses, well, because I'm starting to doubt the truth of whether these sites really constitute community building, but that's a whole 'nother rant for another day.)

As an advocate for volunteerism I've put my money where my mouth is for many years. I've worked with chronic psychiatric patients, drug involved teens, low-income women, single parents, and computer user groups. All of these groups had one thing in common: They were non-profit (501-C3) organizations helping some disenfranchised population reach needed services. The keyword here is non-profit. Groups that deliver needed services to some population which either has no access, no knowledge, or no funds to receive professional services readily available to monied populations.

Volunteers aid agencies by providing needed services that help reduce operational costs; there is no question of that. Volunteers aid people in many, many ways. So what do the thousands of volunteers across the web really contribute to society? Better yet, what company policies are in place to foster and reward these volunteers for their hard work and commitment?

Are web companies abusing the privileges of using volunteers? I think so. If you go to any community site, you will rarely find a non-profit organization. You will find profit making companies who "employ" volunteers to further the company's goals and enhance their ability to make money though. Not to belittle the volunteers themselves, they are making a difference in people's lives. They provide information, impart knowledge, help users navigate the web, aid in leading discussions (chats and message boards), help design sites, and create a friendly user experience on the company's web site.

The problem lies with the companies. One Volunteer Development Coordinator recently expressed this concern in a mailing list: "Are these "volunteers" help[ing] the company, which in turn will help the community? Or are they simply helping a company that is trying to save money for their shareholders."

I think far too many profit making web-based companies are sapping our valuable volunteer resources by enticing people into volunteering for their own gain. America Online, which at least provided free accounts to their volunteers, was the target of a suit, when their service costs were reduced and the volunteers felt their rewards no longer justified the means. The difference between AOL and many other companies is they still provided those free accounts, no matter the dollar value. Most web-based companies don't even pay volunteers' service provider costs. So, in effect, volunteers not only give time, but actually pay for the privilege.

The Independent Sector claims the "volunteer rate for 1998 [was] $14.30 [per hour]. We arrive at the new figure each year after calculating the average hourly wage for nonagricultural workers as published in the latest edition of the "Economic Report of the President" (released each year (for the previous year) at the end of February) and increasing it by 12 percent to estimate fringe benefits." This means that people are expending volunteer hours at a rate that is most probably higher than their own hourly wages at their jobs. Most companies are benefiting by the work done at that phantom $14.30 per hour rate, but not returning anything to society or to the IRS for that investment.

Some web-based companies even require volunteer work above and beyond their paid workers' hours, and give volunteers the exact same jobs as the paid workers, both of which I think may be illegal in some states. These companies are very good at building internal loyalty and espousing the extra work is for the "good of the community" to entice workers to give more and more of their time. Are these people rewarded in any way for their extra time? Not on some sites. I wonder when the volunteers will realize that they are being misused as a way to increase a company's profit and little else.

Got a comment? Know of a related law in your state? Know of a profit making website who does it the right way? I'd love to hear it, email me at: ileneh@mac.com.


Ilene Hoffman is a Contributing Editor for MacTech and TechRepublic magazines. She is also the Administrator at MacFixIt.com Forums and has worked with many community-based web sites. Comments on this article can be mailed to: ileneh@mac.com.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

DiskCatalogMaker 7.2.7 - Catalog your di...
DiskCatalogMaker is a simple disk management tool which catalogs disks. Simple, light-weight, and fast Finder-like intuitive look and feel Super-fast search algorithm Can compress catalog data for... Read more
DiskCatalogMaker 7.2.7 - Catalog your di...
DiskCatalogMaker is a simple disk management tool which catalogs disks. Simple, light-weight, and fast Finder-like intuitive look and feel Super-fast search algorithm Can compress catalog data for... Read more
Iridient Developer 3.2.1 - Powerful imag...
Iridient Developer (was RAW Developer) is a powerful image-conversion application designed specifically for OS X. Iridient Developer gives advanced photographers total control over every aspect of... Read more
BusyContacts 1.2.7 - Fast, efficient con...
BusyContacts is a contact manager for OS X that makes creating, finding, and managing contacts faster and more efficient. It brings to contact management the same power, flexibility, and sharing... Read more
MegaSeg 6.0.5 - Professional DJ and radi...
MegaSeg is a complete solution for pro audio/video DJ mixing, radio automation, and music scheduling with rock-solid performance and an easy-to-use design. Mix with visual waveforms and Magic... Read more
BusyContacts 1.2.7 - Fast, efficient con...
BusyContacts is a contact manager for OS X that makes creating, finding, and managing contacts faster and more efficient. It brings to contact management the same power, flexibility, and sharing... Read more
MegaSeg 6.0.5 - Professional DJ and radi...
MegaSeg is a complete solution for pro audio/video DJ mixing, radio automation, and music scheduling with rock-solid performance and an easy-to-use design. Mix with visual waveforms and Magic... Read more
Iridient Developer 3.2.1 - Powerful imag...
Iridient Developer (was RAW Developer) is a powerful image-conversion application designed specifically for OS X. Iridient Developer gives advanced photographers total control over every aspect of... Read more
iFFmpeg 6.6.1 - Convert multimedia files...
iFFmpeg is a comprehensive media tool to convert movie, audio and media files between formats. The FFmpeg command line instructions can be very hard to master/understand, so iFFmpeg does all the hard... Read more
Tor Browser Bundle 7.0.11 - Anonymize We...
The Tor Browser Bundle is an easy-to-use portable package of Tor, Vidalia, Torbutton, and a Firefox fork preconfigured to work together out of the box. It contains a modified copy of Firefox that... Read more

Latest Forum Discussions

See All

Reigns: Her Majesty guide - how to use e...
Ruling a kingdom isn't easy--doubly so for a queen whose every decision is questioned by the other factions seeking a slice of power. Reigns: Her Majesty builds on the original game's swipey tactics, adding items that you can use to move the story... | Read more »
The best new games we played this week -...
Friday has crept up on us once again, so it's time to honor the best new games we've played over the past few days. This past week was a pretty exciting one, with the debut of lots of beautiful new indies and some familiar faces returning to the... | Read more »
Portal Knights guide- beginner tips and...
Portal Knights is finally making the jump to iOS and Android, and it's already climbing the ranks to become the next big MMO experience on mobile. This sprawling sandbox game will let you pursue any adventure you wish, whether you want to sling... | Read more »
Reigns: Her Majesty guide - how to swipe...
Reigns: Her Majesty is storming the App Store this week, bringing more tinder-esque kingdom building to eager players everywhere. If you've played the original Reigns, you'll know that leading a kingdom is never easy. It's a careful balancing act... | Read more »
Getting Over It (Games)
Getting Over It 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: A game I madeFor a certain kind of person To hurt them. • Climb up an enormous mountain with nothing but a hammer and a pot.•... | Read more »
Reigns: Her Majesty (Games)
Reigns: Her Majesty 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: | Read more »
Pocket Legends Adventures guide - how to...
Pocket Legends Adventures is a fun action adventure RPG that takes control when you want it to, but also opens itself for player input, too, if you're looking to tkae a more active role in combat. Regardless of play style, the game can be quite... | Read more »
Portal Knights (Games)
Portal Knights 1.2.4 Device: iOS Universal Category: Games Price: $4.99, Version: 1.2.4 (iTunes) Description: Craft your adventure. Forge your hero. Become the ultimate Portal Knight! | Read more »
Ashworld (Games)
Ashworld 1.3 Device: iOS Universal Category: Games Price: $3.99, Version: 1.3 (iTunes) Description: | Read more »
The best deals on the App Store this wee...
Another week means another roundup of quality bargain games. This week's list features a few games we haven't featured before in our weekly roundups. If you're on the prowl for new games, now's an optimal time to try something completely new for... | Read more »

Price Scanner via MacPrices.net

Beats by Dr. Dre – BeatsX Earphones on sale f...
Best Buy has BeatsX Earphones on sale for $109, $40 off, on their online store. Sale price for online orders only. Choose free store pickup, if available, or choose free shipping. Read more
10″ 64GB WiFi Apple iPad Pros on sale for $59...
MacMall has 10.5″ 64GB Apple iPad Pros on sale for $599 including free shipping. That’s $50 off MSRP and among the lowest prices available for these iPads from any Apple reseller. Read more
15″ 2.2GHz MacBook Pros on sale for $200-$300...
B&H Photo has the 15″ 2.2GHz MacBook Pro available for $200 off MSRP including free shipping plus NY & NJ sales tax only: – 15″ 2.2GHz MacBook Pro (MJLQ2LL/A): $1799 $200 off MSRP Apple has... Read more
Holiday sale: 15″ MacBook Pros for $200-$420...
MacMall has 15″ MacBook Pros on sale for $220-$300 off MSRP, each including free shipping: – 15″ 2.8GHz MacBook Pro Space Gray (MPTR2LL/A): $2179, $220 off MSRP – 15″ 2.8GHz MacBook Pro Silver (... Read more
Holiday sale: 13″ MacBook Airs for up to $150...
B&H Photo has 13″ MacBook Airs on sale for $100 off MSRP as part of their Holiday sale. Shipping is free, and B&H charges sales tax for NY & NJ residents only: – 13″ 1.8GHz/128GB MacBook... Read more
The best Holiday sale prices on 13″ MacBook P...
B&H Photo has 13″ MacBook Pros on sale this weekend, with models available for $100-$150 off MSRP. Shipping is free, and B&H charges sales tax for NY & NJ residents only: – 13-inch 2.3GHz... Read more
Holiday sale: 27″ Apple iMacs for $150-$200 o...
MacMall has 27″ iMacs on sale for $150-$200 off MSRP as part of their Holiday sale, each including free shipping: – 27″ 3.8GHz iMac (MNED2LL/A): $2099 $200 off MSRP – 27″ 3.5GHz iMac (MNEA2LL/A): $... Read more
Save on clearance 2016 15″ MacBook Pros, up t...
B&H Photo has clearance 2016 15″ MacBook Pros available for up to $700 off original MSRP. Shipping is free, and B&H charges NY & NJ sales tax only: – 15″ 2.7GHz Touch Bar MacBook Pro... Read more
Apple offers Certified Refurbished 9.7″ iPads...
Apple has Certified Refurbished 9.7″ WiFi iPads available for $50-$70 off the cost of new models. An Apple one-year warranty is included with each iPad, and shipping is free: – 9″ 32GB WiFi iPad: $... Read more
Save $200-$240 on a 12″ Apple MacBook with Ce...
Apple has Certified Refurbished 2017 12″ Retina MacBooks available for $200-$240 off the cost of new models. Apple will include a standard one-year warranty with each MacBook, and shipping is free.... Read more

Jobs Board

*Apple* Retail - Multiple Positions - Apple,...
Job Description:SalesSpecialist - Retail Customer Service and SalesTransform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description:SalesSpecialist - Retail Customer Service and SalesTransform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
*Apple* Information Security - Security Data...
# Apple Information Security - Security Data Analyst Job Number: 113119545 Austin, Texas, United States Posted: 10-Nov-2017 Weekly Hours: 40.00 **Job Summary** This Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.