TweetFollow Us on Twitter

Apr 00 Viewpoint

Volume Number: 16 (2000)
Issue Number: 4
Column Tag: Viewpoint

Viewpoint

by Ilene Hoffman, Contributing Editor

Web-Based Volunteerism - Helping People or Lining Pockets?

"Naked a man comes into the world and naked he leaves it, after all is said and done he leaves nothing except the good deeds he leaves behind". -adapted from the great Jewish thinker RASHI (Source Unknown)

In 1997 President Clinton passed the Volunteer Protection Act. This act was designed to protect volunteers from being unfairly sued or otherwise held unfairly accountable for reasonable actions encountered while doing their "jobs" as volunteers. A random search on the web uncovers many voluntary agencies who believe that the act has a lot of holes in it, but that's not our specific beef here though. My beef is, where does it say who is responsible for the volunteers who are poorly trained, over committed by their "employers," and misused by profit making companies? What about the volunteers who don't get any recognition or rewards for their time and achievements? There's more to volunteer abuse, than being sued for a job well done.

When was the last time you knew someone who walked into an office and said: "Hey, this job looks like fun, can I volunteer at your company?"

It doesn't sound like a likely scenario, yet that is what's happening all over the Web on "community-based" sites. (Why do I put community in parentheses, well, because I'm starting to doubt the truth of whether these sites really constitute community building, but that's a whole 'nother rant for another day.)

As an advocate for volunteerism I've put my money where my mouth is for many years. I've worked with chronic psychiatric patients, drug involved teens, low-income women, single parents, and computer user groups. All of these groups had one thing in common: They were non-profit (501-C3) organizations helping some disenfranchised population reach needed services. The keyword here is non-profit. Groups that deliver needed services to some population which either has no access, no knowledge, or no funds to receive professional services readily available to monied populations.

Volunteers aid agencies by providing needed services that help reduce operational costs; there is no question of that. Volunteers aid people in many, many ways. So what do the thousands of volunteers across the web really contribute to society? Better yet, what company policies are in place to foster and reward these volunteers for their hard work and commitment?

Are web companies abusing the privileges of using volunteers? I think so. If you go to any community site, you will rarely find a non-profit organization. You will find profit making companies who "employ" volunteers to further the company's goals and enhance their ability to make money though. Not to belittle the volunteers themselves, they are making a difference in people's lives. They provide information, impart knowledge, help users navigate the web, aid in leading discussions (chats and message boards), help design sites, and create a friendly user experience on the company's web site.

The problem lies with the companies. One Volunteer Development Coordinator recently expressed this concern in a mailing list: "Are these "volunteers" help[ing] the company, which in turn will help the community? Or are they simply helping a company that is trying to save money for their shareholders."

I think far too many profit making web-based companies are sapping our valuable volunteer resources by enticing people into volunteering for their own gain. America Online, which at least provided free accounts to their volunteers, was the target of a suit, when their service costs were reduced and the volunteers felt their rewards no longer justified the means. The difference between AOL and many other companies is they still provided those free accounts, no matter the dollar value. Most web-based companies don't even pay volunteers' service provider costs. So, in effect, volunteers not only give time, but actually pay for the privilege.

The Independent Sector claims the "volunteer rate for 1998 [was] $14.30 [per hour]. We arrive at the new figure each year after calculating the average hourly wage for nonagricultural workers as published in the latest edition of the "Economic Report of the President" (released each year (for the previous year) at the end of February) and increasing it by 12 percent to estimate fringe benefits." This means that people are expending volunteer hours at a rate that is most probably higher than their own hourly wages at their jobs. Most companies are benefiting by the work done at that phantom $14.30 per hour rate, but not returning anything to society or to the IRS for that investment.

Some web-based companies even require volunteer work above and beyond their paid workers' hours, and give volunteers the exact same jobs as the paid workers, both of which I think may be illegal in some states. These companies are very good at building internal loyalty and espousing the extra work is for the "good of the community" to entice workers to give more and more of their time. Are these people rewarded in any way for their extra time? Not on some sites. I wonder when the volunteers will realize that they are being misused as a way to increase a company's profit and little else.

Got a comment? Know of a related law in your state? Know of a profit making website who does it the right way? I'd love to hear it, email me at: ileneh@mac.com.


Ilene Hoffman is a Contributing Editor for MacTech and TechRepublic magazines. She is also the Administrator at MacFixIt.com Forums and has worked with many community-based web sites. Comments on this article can be mailed to: ileneh@mac.com.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

GraphicConverter 10.5.1 - $39.95
GraphicConverter is an all-purpose image-editing program that can import 200 different graphic-based formats, edit the image, and export it to any of 80 available file formats. The high-end editing... Read more
Delicious Library 3.7 - Import, browse a...
Delicious Library allows you to import, browse, and share all your books, movies, music, and video games with Delicious Library. Run your very own library from your home or office using our... Read more
Adobe Animate CC 2017 18.0.0.107 - Anima...
Animate CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Flash Professional customer). Animate CC 2018 (was Flash CC) lets you... Read more
Adobe After Effects CC 2018 15.0 - Creat...
After Effects CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous After Effects customer). The new, more connected After Effects CC... Read more
Adobe Premiere Pro CC 2018 12.0.0 - Digi...
Premiere Pro CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Premiere Pro customer). Adobe Premiere Pro CC 2018 lets you edit... Read more
Alarm Clock Pro 10.3 - $19.95
Alarm Clock Pro isn't just an ordinary alarm clock. Use it to wake you up in the morning, send and compose e-mails, remind you of appointments, randomize the iTunes selection, control an internet... Read more
Adobe Lightroom 20170919-1412-ccb76bd] -...
Adobe Lightroom is available as part of Adobe Creative Cloud for as little as $9.99/month bundled with Photoshop CC as part of the photography package. Lightroom 6 is also available for purchase as a... Read more
Adobe Illustrator CC 2018 22.0.0 - Profe...
Illustrator CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Illustrator customer). Adobe Illustrator CC 2018 is the industry... Read more
Hopper Disassembler 4.3.0- - Binary disa...
Hopper Disassembler is a binary disassembler, decompiler, and debugger for 32- and 64-bit executables. It will let you disassemble any binary you want, and provide you all the information about its... Read more
Adobe InDesign CC 2018 13.0.0.125 - Prof...
InDesign CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous InDesign customer). Adobe InDesign CC 2018 is part of Creative Cloud.... Read more

ICEY (Games)
ICEY 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: ICEY is a 2D side-scrolling action game. As you follow the narrator's omnipresent voice, you will see through ICEY's eyes and learn the... | Read more »
The best new games we played this week -...
We've made it, folks. Another weekend is upon us. It's time to sit back and relax with the best new releases of the week. Puzzles, strategy RPGs, and arcade games abound this week. There's a lot of quality stuff to unpack this week, so let's hop... | Read more »
Wheels of Aurelia (Games)
Wheels of Aurelia 1.0.1 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0.1 (iTunes) Description: | Read more »
Halcyon 6: Starbase Commander guide - ti...
Halcyon 6 is a well-loved indie RPG with stellar tactical combat and some pretty good writing, too. It's now landed on the App Store, so mobile fans, if you're itching for a good intergalactic adventure, here's your game. Being a strategy RPG, the... | Read more »
Game of Thrones: Conquest guide - how to...
Fans of base building games might be excited to know that yet another entry in the genre has materialized - Game of Thrones: Conquest. Yes, you can now join the many kingdoms of the famed book series, or create your own, as you try to conquer... | Read more »
Halcyon 6: Starbase Commander (Games)
Halcyon 6: Starbase Commander 1.4.2.0 Device: iOS Universal Category: Games Price: $6.99, Version: 1.4.2.0 (iTunes) Description: An epic space strategy RPG with base building, deep tactical combat, crew management, alien diplomacy,... | Read more »
Legacy of Discord celebrates its 1 year...
It’s been a thrilling first year for fans of Legacy of Discord, the stunning PvP dungeon-crawling ARPG from YOOZOO Games, and now it’s time to celebrate the game’s first anniversary. The developers are amping up the festivities with some exciting... | Read more »
3 reasons to play Thunder Armada - the n...
The bygone days of the Battleship board game might have past, but naval combat simulators still find an audience on mobile. Thunder Armada is Chinese developer Chyogames latest entry into the genre, drawing inspiration from the explosive exchanges... | Read more »
Experience a full 3D fantasy MMORPG, as...
Those hoping to sink their teeth into a meaty hack and slash RPG that encourages you to fight with others might want to check out EZFun’s new Eternity Guardians. Available to download for iOS and Android, Eternity Guardians is an MMORPG that lets... | Read more »
Warhammer Quest 2 (Games)
Warhammer Quest 2 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: Dungeon adventures in the Warhammer World are back! | Read more »

Price Scanner via MacPrices.net

12″ iPad Pros on sale for $50 off MSRP, no ta...
Adorama has 12″ iPad Pros on sale today for $50 off MSRP. Shipping is free, and Adorama charges sales tax in NY & NJ only: – 12″ 64GB iPad Pro: $749, save $50 – 12″ 256GB iPad Pro: $899, save $50... Read more
9″ iPads on sale for $30 off, starting at $29...
MacMall has 9″ iPads on sale for $30 off including free shipping: – 9″ 32GB iPad: $299 – 9″ 128GB iPad: $399 Read more
Apple restocks full line of refurbished 13″ M...
Apple has restocked a full line of Apple Certified Refurbished 2017 13″ MacBook Pros for $200-$300 off MSRP. A standard Apple one-year warranty is included with each MacBook, and shipping is free.... Read more
13″ 3.1GHz/256GB MacBook Pro on sale for $167...
Amazon has the 2017 13″ 3.1GHz/256GB Space Gray MacBook Pro on sale today for $121 off MSRP including free shipping: – 13″ 3.1GHz/256GB Space Gray MacBook Pro (MPXV2LL/A): $1678 $121 off MSRP Keep an... Read more
13″ MacBook Pros on sale for up to $120 off M...
B&H Photo has 2017 13″ MacBook Pros in stock today and on sale for up to $120 off MSRP, each including free shipping plus NY & NJ sales tax only: – 13-inch 2.3GHz/128GB Space Gray MacBook... Read more
15″ MacBook Pros on sale for up to $200 off M...
B&H Photo has 15″ MacBook Pros on sale for up to $200 off MSRP. Shipping is free, and B&H charges sales tax in NY & NJ only: – 15″ 2.8GHz MacBook Pro Space Gray (MPTR2LL/A): $2249, $150... Read more
Roundup of Apple Certified Refurbished iMacs,...
Apple has a full line of Certified Refurbished 2017 21″ and 27″ iMacs available starting at $1019 and ranging up to $350 off original MSRP. Apple’s one-year warranty is standard, and shipping is free... Read more
Sale! 27″ 3.8GHz 5K iMac for $2098, save $201...
Amazon has the 27″ 3.8GHz 5K iMac (MNED2LL/A) on sale today for $2098 including free shipping. Their price is $201 off MSRP, and it’s the lowest price available for this model (Apple’s $1949... Read more
Sale! 10″ Apple WiFi iPad Pros for up to $100...
B&H Photo has 10.5″ WiFi iPad Pros in stock today and on sale for $50-$100 off MSRP. Each iPad includes free shipping, and B&H charges sales tax in NY & NJ only: – 10.5″ 64GB iPad Pro: $... Read more
Apple iMacs on sale for up to $130 off MSRP w...
B&H Photo has 21-inch and 27-inch iMacs in stock and on sale for up to $130 off MSRP including free shipping. B&H charges sales tax in NY & NJ only: – 27″ 3.8GHz iMac (MNED2LL/A): $2179 $... Read more

Jobs Board

Engineering Manager, *Apple* Retail Enginee...
# Engineering Manager, Apple Retail Engineering Job Number: 58139948 Santa Clara Valley, California, United States Posted: 20-Oct-2017 Weekly Hours: 40.00 **Job Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Commerce Engineer, *Apple* Media Products -...
Commerce Engineer, Apple Media Products (New York City) Job Number: 113028813New York City, New York, United StatesPosted: Sep. 20, 2017Weekly Hours: 40.00 Job Read more
US- *Apple* Store Leader Program - Apple (Un...
US- Apple Store Leader Program Job Number: VariousUnited StatesPosted: Oct. 19, 2017Retail Store Job Summary Learn and grow as you explore the art of leadership at Read more
Product Manager - *Apple* Pay on the *Appl...
Job Summary Apple is looking for a talented product manager to drive the expansion of Apple Pay on the Apple Online Store. This position includes a unique Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.