TweetFollow Us on Twitter

Help 1.0
Volume Number:8
Issue Number:4
Column Tag:Tools of the Trade

Help! 1.0 to the Rescue

If you can remember all of the Mac inconsistencies, in your head, then you don't need HELP!

By Dave Kelly, MacTutor Regular Contributing Author

It’s time to admit that Macintosh configurations have become complex. Even Apple realized this when they produced the 7.0 compatibility stack. We know how that turned out. I believe that this is what has prompted Teknosys to produce Help!

Help! is intended to provide technical support to individual end users. Help! analyzes your computer system to determine system information and what software is there. Next, it compares the information about your computer with information stored in Help!’s knowledgebase. Help! generates a report indicating any detected problems and offers suggestions for corrective action.

Some consultants may be able to remember (in their head) all of the inconsistencies that plague Mac users, but there are too many now. Help! is a great tool for consultants to diagnose Mac systems, especially systems that they come across that may have problems. Teknosys intended for Help! to be used on a single system, but realistically as long as a consultant only uses it on one system at a time there shouldn’t be a license violation.

Help! will take up some space on your hard disk. The Help! application is 507K plus over 500K more for the knowledgebase and help files. The knowledgebase size will increase as updates are released. The reports generated are not too small either, so you’ll need to have some free space for the report on your hard disk. The size will vary depending on the size of your disk (or disks) and what you have on them.

How does Help! stay up to date? As you know, Apple’s compatibility stack wasn’t any better than the information that was included in it. So it is with Help! Help! detects problems based on information that is currently in its knowledgebase. As new products are released and new conflicts and incompatibilities are discovered, Teknosys will add to the knowledgebase. A subscription service is available to registered users of Help! for $75 per year. One update is free after sending in registration. Since the knowledgebase can become out of date, Help! is most valuable to those that subscribe to the knowledgebase updates.

Consultants may want to have their clients use help before calling them. It's definitely a good way to know the status of a system before working on it. You can reduce the amount of time you spent looking for problems and answering technical questions regarding bugs by letting Help! do it for you. If you know of inconsistencies or other incompatibilities, you may want to help Teknosys update their knowledgebase by sending them your findings. They may already know about it, but it will insure that Help! will remain up to date for a long time.

For More Information, Contact:

Teknosys Inc.

3923 Coconut Palm Drive, Suite 111, Tampa, FL 33619

Phone: 813-620-3494, Fax: 813-620-4039

AppleLink: D3375, CompuServe: 73237, 2370

Price: Update subscriptions $75 per year.

Not copy protected.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

WhiteCap 6.7 - Visual plug-in for iTunes...
WhiteCap is a sleek and sophisticated music visualizer and screensaver that features futuristic, wireframe mesh visuals with dynamic backgrounds and colors. WhiteCap contains thousands of visual... Read more
Dropbox 24.4.16 - Cloud backup and synch...
Dropbox is an application that creates a special Finder folder that automatically syncs online and between your computers. It allows you to both backup files and keep them up-to-date between systems... Read more
Amazon Chime 4.2.5645 - Amazon-based com...
Amazon Chime is a communications service that transforms online meetings with a secure, easy-to-use application that you can trust. Amazon Chime works seamlessly across your devices so that you can... Read more
Notion 0.1.8 - A unified workspace for m...
Notion is the unified workspace for modern teams. Features: Integration with Slack Documents Wikis Tasks Note: This application contains in-app and/or external module purchases. Version 0.1.8:... Read more
Google Chrome 58.0.3029.81 - Modern and...
Google Chrome is a Web browser by Google, created to be a modern platform for Web pages and applications. It utilizes very fast loading of Web pages and has a V8 engine, which is a custom built... Read more
Notion 0.1.8 - A unified workspace for m...
Notion is the unified workspace for modern teams. Features: Integration with Slack Documents Wikis Tasks Note: This application contains in-app and/or external module purchases. Version 0.1.8:... Read more
WhiteCap 6.7 - Visual plug-in for iTunes...
WhiteCap is a sleek and sophisticated music visualizer and screensaver that features futuristic, wireframe mesh visuals with dynamic backgrounds and colors. WhiteCap contains thousands of visual... Read more
Dropbox 24.4.16 - Cloud backup and synch...
Dropbox is an application that creates a special Finder folder that automatically syncs online and between your computers. It allows you to both backup files and keep them up-to-date between systems... Read more
Google Chrome 58.0.3029.81 - Modern and...
Google Chrome is a Web browser by Google, created to be a modern platform for Web pages and applications. It utilizes very fast loading of Web pages and has a V8 engine, which is a custom built... Read more
Amazon Chime 4.2.5645 - Amazon-based com...
Amazon Chime is a communications service that transforms online meetings with a secure, easy-to-use application that you can trust. Amazon Chime works seamlessly across your devices so that you can... Read more

Latest Forum Discussions

See All

ChordFlow (Music)
ChordFlow 1.0.0 Device: iOS Universal Category: Music Price: $6.99, Version: 1.0.0 (iTunes) Description: ChordFlow is a chord sequencer with a unique 4-track polyphonic arpeggiator, extensive chord library, MIDI out and Ableton Link... | Read more »
The Walking Dead: A New Frontier is out...
The newest season of Telltale Games'The Walking Dead is well underway. After the release of the third episode, "Above the Law" about a month ago, episode four, "Thicker Than Water" is hot and ready for more zombies and gut-wrenching emotional... | Read more »
Best games we played this week
Another week, another new wave of mobile games do dive into. We've dug through the list of apps that came out this week to tell you which apps are worth your sweet time. And while there weren't too many games this week, there were some big ones.... | Read more »
Vignettes (Games)
Vignettes 1.0.1 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0.1 (iTunes) Description: Vignettes is a casual but unique exploration game without text or characters, where objects shapeshift as you spin them around... | Read more »
Get Me Outta Here is an 80s retro shoote...
Are you ready to fight some aliens? Because Crescent Moon Games has released the retro shooter Get Me Outta Here on iOS devices today. [Read more] | Read more »
Get a bunch of Apple productivity apps f...
If you're an Apple Mac owner, you're probably aware of the host of Apple productivity apps the company includes in all new Mac purchases. Apps like iMovie, Keynote, and of course, GarageBand. While you used to be able to also buy these apps... | Read more »
Terra Mystica (Games)
Terra Mystica 1.03 Device: iOS Universal Category: Games Price: $9.99, Version: 1.03 (iTunes) Description: Short Summary:≈≈≈≈≈≈≈≈≈≈≈≈≈ | Read more »
Ms. Spell (Games)
Ms. Spell 1.0 Device: iOS Universal Category: Games Price: $.99, Version: 1.0 (iTunes) Description: Cast spells and battle monsters in this turn based game, that has you delving into ever the changing Dreadwood to retrieve the lost... | Read more »
Invert - A Minimal Puzzle Game (Games)
Invert - A Minimal Puzzle Game 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: Invert is a minimalist puzzle game for fans of brain teasers, logic puzzles, and Rubik's Cube fiddlers. | Read more »
Evergrow: Paper Forest (Games)
Evergrow: Paper Forest 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: Solve puzzles in the handcrafted forests of Evergrow through the eyes of an imaginative child and his parents. Discover... | Read more »

Price Scanner via MacPrices.net

15-inch 2.7GHz Touch Bar MacBook Pros on sale...
Amazon has 2016 15″ 2.7GHz Apple Touch Bar MacBook Pros in stock today and on sale for $150-$200 off MSRP. Shipping is free: - 15″ 2.7GHz Touch Bar MacBook Pro Space Gray (sku MLH42LL/A): $2599 $200... Read more
Apple now offering Certified Refurbished 13-i...
Apple is now offering Certified Refurbished 2016 13″ Touch Bar MacBook Pros for $270-$300 off original MSRP. An Apple one-year warranty is included with each model, and shipping is free: - 13″ 2.9GHz... Read more
MyGiHealth Digestive Symptom Tracker Version...
My Total Health, Inc. has announced the release of MyGiHealth 2.1, an important update to their digestive symptom tracker developed exclusively for iPhone, iPad and iPod touch devices. MyGiHealth is... Read more
Galaxy S8 Materials Costs Highest by Far Comp...
The new Samsung Galaxy S8 equipped with 64 gigabytes (GB) of NAND flash memory carries a bill of materials (BOM) cost that comes out to US$301.60, much higher than for previous versions of the... Read more
iCarMode 4.0 Car Dashboard App For iOS Integr...
Indie developer Diego Resnik has announced the release of iCarMode 4.0, an update to his productivity app developed for iOS devices. iCarMode has positioned itself as a true car dashboard app,... Read more
How to save $150+ on Apple’s 13-inch 2.0GHz n...
Apple Authorized Reseller B&H Photo has non-Touch Bar 13″ 2.0GHz MacBook Pros on sale for $150 off MSRP for a limited time. Shipping is free, and B&H charges NY sales tax only: - 13″ 2.0GHz... Read more
15-inch 2.2GHz Retina MacBook Pro, Apple refu...
Apple has Certified Refurbished 2015 15″ 2.2GHz Retina MacBook Pros available for $1699. That’s $300 off MSRP, and it’s the lowest price available for a 15″ MacBook Pro. An Apple one-year warranty is... Read more
Apple Certified Refurbished iMacs available f...
Apple has Certified Refurbished 2015 21″ & 27″ iMacs available for up to $350 off MSRP. Apple’s one-year warranty is standard, and shipping is free. The following models are available: - 21″ 3.... Read more
Save up to $160 with Apple refurbished 9-inch...
Apple has Certified Refurbished 9″ and 12″ Apple iPad Pros available for up to $160 off the cost of new iPads. An Apple one-year warranty is included with each model, and shipping is free: - 32GB 9″... Read more
27-inch Apple iMacs on sale for $200 off MSRP
Amazon has 27″ iMacs on sale for $200-$201 off MSRP, each including free shipping: - 27″ 3.3GHz iMac 5K: $2099.99 $200 off MSRP - 27″ 3.2GHz/1TB Fusion iMac 5K: $1798 $201 off MSRP - 27″ 3.2GHz/1TB... Read more

Jobs Board

*Apple* Mac Computer Technician - GeekHampto...
…complex computer issues over the phone and in person? GeekHampton, Long Island's Apple Premium Service Provider, is looking for you! Come work with our crew Read more
*Apple* Mobile Master - Best Buy (United Sta...
**493714BR** **Job Title:** Apple Mobile Master **Location Number:** 001024-Weatherford-Store **Job Description:** **What does a Best Buy Apple Mobile Master Read more
Best Buy *Apple* Computing Master - Best Bu...
**496963BR** **Job Title:** Best Buy Apple Computing Master **Location Number:** 001061-Marina-Store **Job Description:** **What does a Best Buy Apple Computing Read more
*Apple* Mobile Master - Best Buy (United Sta...
What does a Best Buy Apple Mobile Master do? At Best Buy, our mission is to leverage the unique talents and passions of our employees to inspire, delight, and enrich Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.