ISG Research: automation and AI use to triple by 2019
TweetFollow Us on Twitter

ISG Research: automation and AI use to triple by 2019

The application of automation and artificial intelligence to mission-critical business processes will more than triple by 2019, reflecting growing confidence in such technologies, new research from Information Services Group (ISG) (www.isg-one-com), a global technology research and advisory firm, has found.

In an ISG survey of more than 500 business and IT leaders, 16% say they’re currently applying automation and artificial intelligence (AI) to one or more mission-critical business processes. More than three times as many (51%) say they expect to do so by 2019. This rapid increase in adoption, the ISG Automation and AI Survey report notes, suggests IT and business leaders are becoming more confident that current proof-of-concept and pilot projects will move into production in the next 24 months.

Overall investment in automation technologies – including robotic process automation (RPA), autonomics, virtual customer service agents and personal assistants, natural language processing and machine learning – is expected to double in the next two years, the survey finds, as enterprises look to harness technologies that have the flexibility to solve more than one business problem.

"Automation and artificial intelligence are top of mind for business executives and service providers alike – and with good reason," said Todd Lavieri, partner and president of ISG Americas. "Robotic process automation, autonomic systems and cognitive agents are making employees more productive by taking over routine, process-oriented tasks. At the same time, data scientists are using machine learning to find patterns and make predictions on vast troves of structured and unstructured data. These technologies, taken together, promise to usher in the next wave of enterprise growth and profitability."

Some 75% of respondents indicate automation and AI will be critical to their ability to deliver products and services competitively, and two-thirds say such technologies will be required to fend off competition from digital disruptors. An equal number say cognitive systems will be central to strategic decision-making.
From a functional perspective, nearly 70% say information technology will be most impacted by automation and AI – specifically by autonomics – in the next two years. Nearly 60% believe autonomics will double IT productivity by 2020.

Other key areas of impact are customer care, where more than 60% say virtual agents and chatbots will improve customer experience by 2020, and finance and accounting, where more than 50% say RPA will automate more than half of F&A processes in the same time frame.

Automation and AI also will force enterprises to completely reimagine their talent acquisition and retention strategies, more than 60% of respondents say, particularly for such hard-to-obtain-and-retain skills as software development and data science.

More than 60% believe automation and AI will decrease the need to outsource IT and business-support functions, and more than half say it will enable them to repatriate work now performed offshore.

Among enterprise buyers, 54% say they expect providers will need to lower their costs by 25% or more as a result of automation and AI, and an even greater number – 65%– say such technologies will reduce the cost to manage their service provider relationships significantly.

Nearly half of enterprise buyers believe service providers are avoiding automation and AI to preserve short-term revenue. Yet, 54% say they prefer to buy the business outcomes of automation and AI (cost avoidance, productivity, quality, etc.) from a service provider rather than buy automation and AI software themselves.

"As ITO and BPO buyers increasingly look to automate processes before they outsource them, the need for traditional tower-based outsourcing services will wane – as will the need to have a significant number of delivery resources offshore," said Stanton Jones, director and principal analyst at ISG Research, and a co-author of the survey research report. "Buyers also are becoming savvier about the use of automation and are realizing their managed services providers are not always passing savings back to them as services become more automated.”

More than 80% of respondents say the most important outcomes from enterprise automation and AI are avoiding long-term costs (such as adding new hires), boosting productivity and improving customer experience. The vast majority do not view automation and AI as a way to cut jobs, with nearly 70% saying such technologies are focused on automating tasks, not entire roles. Nearly three-quarters feel automation and AI will free up employees to work on more value-added activities.

 

Community Search:
MacTech Search:

Software Updates via MacUpdate

GraphicConverter 10.5.1 - $39.95
GraphicConverter is an all-purpose image-editing program that can import 200 different graphic-based formats, edit the image, and export it to any of 80 available file formats. The high-end editing... Read more
Delicious Library 3.7 - Import, browse a...
Delicious Library allows you to import, browse, and share all your books, movies, music, and video games with Delicious Library. Run your very own library from your home or office using our... Read more
Adobe Animate CC 2017 18.0.0.107 - Anima...
Animate CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Flash Professional customer). Animate CC 2018 (was Flash CC) lets you... Read more
Adobe After Effects CC 2018 15.0 - Creat...
After Effects CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous After Effects customer). The new, more connected After Effects CC... Read more
Adobe Premiere Pro CC 2018 12.0.0 - Digi...
Premiere Pro CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Premiere Pro customer). Adobe Premiere Pro CC 2018 lets you edit... Read more
Alarm Clock Pro 10.3 - $19.95
Alarm Clock Pro isn't just an ordinary alarm clock. Use it to wake you up in the morning, send and compose e-mails, remind you of appointments, randomize the iTunes selection, control an internet... Read more
Adobe Lightroom 20170919-1412-ccb76bd] -...
Adobe Lightroom is available as part of Adobe Creative Cloud for as little as $9.99/month bundled with Photoshop CC as part of the photography package. Lightroom 6 is also available for purchase as a... Read more
Adobe Illustrator CC 2018 22.0.0 - Profe...
Illustrator CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Illustrator customer). Adobe Illustrator CC 2018 is the industry... Read more
Hopper Disassembler 4.3.0- - Binary disa...
Hopper Disassembler is a binary disassembler, decompiler, and debugger for 32- and 64-bit executables. It will let you disassemble any binary you want, and provide you all the information about its... Read more
Adobe InDesign CC 2018 13.0.0.125 - Prof...
InDesign CC 2018 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous InDesign customer). Adobe InDesign CC 2018 is part of Creative Cloud.... Read more

ICEY (Games)
ICEY 1.0 Device: iOS Universal Category: Games Price: $2.99, Version: 1.0 (iTunes) Description: ICEY is a 2D side-scrolling action game. As you follow the narrator's omnipresent voice, you will see through ICEY's eyes and learn the... | Read more »
The best new games we played this week -...
We've made it, folks. Another weekend is upon us. It's time to sit back and relax with the best new releases of the week. Puzzles, strategy RPGs, and arcade games abound this week. There's a lot of quality stuff to unpack this week, so let's hop... | Read more »
Wheels of Aurelia (Games)
Wheels of Aurelia 1.0.1 Device: iOS Universal Category: Games Price: $3.99, Version: 1.0.1 (iTunes) Description: | Read more »
Halcyon 6: Starbase Commander guide - ti...
Halcyon 6 is a well-loved indie RPG with stellar tactical combat and some pretty good writing, too. It's now landed on the App Store, so mobile fans, if you're itching for a good intergalactic adventure, here's your game. Being a strategy RPG, the... | Read more »
Game of Thrones: Conquest guide - how to...
Fans of base building games might be excited to know that yet another entry in the genre has materialized - Game of Thrones: Conquest. Yes, you can now join the many kingdoms of the famed book series, or create your own, as you try to conquer... | Read more »
Halcyon 6: Starbase Commander (Games)
Halcyon 6: Starbase Commander 1.4.2.0 Device: iOS Universal Category: Games Price: $6.99, Version: 1.4.2.0 (iTunes) Description: An epic space strategy RPG with base building, deep tactical combat, crew management, alien diplomacy,... | Read more »
Legacy of Discord celebrates its 1 year...
It’s been a thrilling first year for fans of Legacy of Discord, the stunning PvP dungeon-crawling ARPG from YOOZOO Games, and now it’s time to celebrate the game’s first anniversary. The developers are amping up the festivities with some exciting... | Read more »
3 reasons to play Thunder Armada - the n...
The bygone days of the Battleship board game might have past, but naval combat simulators still find an audience on mobile. Thunder Armada is Chinese developer Chyogames latest entry into the genre, drawing inspiration from the explosive exchanges... | Read more »
Experience a full 3D fantasy MMORPG, as...
Those hoping to sink their teeth into a meaty hack and slash RPG that encourages you to fight with others might want to check out EZFun’s new Eternity Guardians. Available to download for iOS and Android, Eternity Guardians is an MMORPG that lets... | Read more »
Warhammer Quest 2 (Games)
Warhammer Quest 2 1.0 Device: iOS Universal Category: Games Price: $4.99, Version: 1.0 (iTunes) Description: Dungeon adventures in the Warhammer World are back! | Read more »

Price Scanner via MacPrices.net

12″ iPad Pros on sale for $50 off MSRP, no ta...
Adorama has 12″ iPad Pros on sale today for $50 off MSRP. Shipping is free, and Adorama charges sales tax in NY & NJ only: – 12″ 64GB iPad Pro: $749, save $50 – 12″ 256GB iPad Pro: $899, save $50... Read more
9″ iPads on sale for $30 off, starting at $29...
MacMall has 9″ iPads on sale for $30 off including free shipping: – 9″ 32GB iPad: $299 – 9″ 128GB iPad: $399 Read more
Apple restocks full line of refurbished 13″ M...
Apple has restocked a full line of Apple Certified Refurbished 2017 13″ MacBook Pros for $200-$300 off MSRP. A standard Apple one-year warranty is included with each MacBook, and shipping is free.... Read more
13″ 3.1GHz/256GB MacBook Pro on sale for $167...
Amazon has the 2017 13″ 3.1GHz/256GB Space Gray MacBook Pro on sale today for $121 off MSRP including free shipping: – 13″ 3.1GHz/256GB Space Gray MacBook Pro (MPXV2LL/A): $1678 $121 off MSRP Keep an... Read more
13″ MacBook Pros on sale for up to $120 off M...
B&H Photo has 2017 13″ MacBook Pros in stock today and on sale for up to $120 off MSRP, each including free shipping plus NY & NJ sales tax only: – 13-inch 2.3GHz/128GB Space Gray MacBook... Read more
15″ MacBook Pros on sale for up to $200 off M...
B&H Photo has 15″ MacBook Pros on sale for up to $200 off MSRP. Shipping is free, and B&H charges sales tax in NY & NJ only: – 15″ 2.8GHz MacBook Pro Space Gray (MPTR2LL/A): $2249, $150... Read more
Roundup of Apple Certified Refurbished iMacs,...
Apple has a full line of Certified Refurbished 2017 21″ and 27″ iMacs available starting at $1019 and ranging up to $350 off original MSRP. Apple’s one-year warranty is standard, and shipping is free... Read more
Sale! 27″ 3.8GHz 5K iMac for $2098, save $201...
Amazon has the 27″ 3.8GHz 5K iMac (MNED2LL/A) on sale today for $2098 including free shipping. Their price is $201 off MSRP, and it’s the lowest price available for this model (Apple’s $1949... Read more
Sale! 10″ Apple WiFi iPad Pros for up to $100...
B&H Photo has 10.5″ WiFi iPad Pros in stock today and on sale for $50-$100 off MSRP. Each iPad includes free shipping, and B&H charges sales tax in NY & NJ only: – 10.5″ 64GB iPad Pro: $... Read more
Apple iMacs on sale for up to $130 off MSRP w...
B&H Photo has 21-inch and 27-inch iMacs in stock and on sale for up to $130 off MSRP including free shipping. B&H charges sales tax in NY & NJ only: – 27″ 3.8GHz iMac (MNED2LL/A): $2179 $... Read more

Jobs Board

Engineering Manager, *Apple* Retail Enginee...
# Engineering Manager, Apple Retail Engineering Job Number: 58139948 Santa Clara Valley, California, United States Posted: 20-Oct-2017 Weekly Hours: 40.00 **Job Read more
*Apple* Retail - Multiple Positions - Apple,...
Job Description: Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, Read more
Commerce Engineer, *Apple* Media Products -...
Commerce Engineer, Apple Media Products (New York City) Job Number: 113028813New York City, New York, United StatesPosted: Sep. 20, 2017Weekly Hours: 40.00 Job Read more
US- *Apple* Store Leader Program - Apple (Un...
US- Apple Store Leader Program Job Number: VariousUnited StatesPosted: Oct. 19, 2017Retail Store Job Summary Learn and grow as you explore the art of leadership at Read more
Product Manager - *Apple* Pay on the *Appl...
Job Summary Apple is looking for a talented product manager to drive the expansion of Apple Pay on the Apple Online Store. This position includes a unique Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.