Apple still most popular mobile device manufacturer
TweetFollow Us on Twitter

Apple still most popular mobile device manufacturer

Mobile phone satisfaction among IT service professionals is heavily driven by the device itself -- far more than the wireless provider. At least that's what OnForce (www.OnForce.com) -- a source for on-site tech talent in the cloud -- uncovered in its recent survey of nearly 900 IT service professionals. And the report shines a favorable light on Apple.

The study, conducted just last month, found that when it comes to overall satisfaction, AT&T and Verizon are in a dead heat, with Sprint a distant third. In fact, only 55% of Sprint customers surveyed are "very satisfied" overall with their mobile experience, compared to 67% of AT&T customers and 66%of Verizon customers.

However, a customer's overall satisfaction comes from a blend of experiences, and deeper analysis uncovered some dramatic differences in satisfaction levels -- especially when asked about the service a carrier provides. While AT&T appears to have a slight advantage in overall satisfaction, AT&T customers aren't happy with the service itself. Only 35% of AT&T customers reported being "very satisfied" with the service compared to 58% for Verizon, 41% for T-Mobile and 35%for Sprint.

So why are AT&T customers the most satisfied overall, but disappointed in the carrier's service? It comes down to the battle between iPhone and Android.
iPhone customers, regardless of carrier, were substantially more satisfied in 10 of 11 functionality categories we surveyed. The only area where Android users expressed more satisfaction than iPhone users was on maps and directions --functionality Apple is improving in iOS 6. 

Even more telling are the Net Promoter scores OnForce's survey uncovered, where iOS came in at 69, well ahead of Android at just 27.

"The Net Promoter results are surprising," says Peter Cannone, CEO of OnForce. "IT field techs tend to be on the leading edge and often prefer open systems like Linux and Android. However, based on our findings, significantly more technicians are likely to recommend iOS to a friend or colleague than Android."

From this data, it seems reasonable to conclude that AT&T's early exclusive deal with Apple has had a very positive impact on overall satisfaction ratings, helping to mask AT&T's weakness in carrier satisfaction. Fully 67% of AT&T customers use the iPhone, compared to only 33% of Verizon customers. 

"Apple's strength in the mobile market for the IT service community is clearly driven by the experience the iPhone delivers," says Cannone. "Since AT&T no longer has iPhone exclusivity, the carrier risks losing market share."

In fact, based on those surveyed, once existing contracts expire, AT&T is likely to lose approximately 10 % of iPhone users to competitors like Verizon and Sprint.

Apple leads, but Samsung's gaining momentum

Apple continues to be the most popular mobile device manufacturer for IT service professionals, owning approximately 35 percent of the market, but Samsung (currently at 20%) is building momentum. 

According to the study, both Apple and Samsung can expect to see a slight increase in market share, rising to 38 and 23%, respectively. That said, the recent patent infringement ruling against Samsung could have a significant impact on the company's growth and adoption. It's interesting to note that current Samsung customers had the second lowest overall satisfaction with their mobile phone (BlackBerry was lowest) with only about half of current Samsung users "very satisfied."

In part, Samsung's growing popularity seems to be due to the sheer number of options Samsung provides. Among survey respondents who listed an exact phone model, there were 32 distinct Samsung phones -- far more than any other manufacturer. 

"We've seen a steady increase in Android usage amongst our community over the past year, but that could change quickly with new hardware and software developments on the horizon for Apple, and the majority of IT service technicians indicating that their next mobile device will be an Apple device," adds Cannone. "Regardless, we've seen huge demand for our recently launched Android application, which is running on 247 distinct hardware/OS version combinations – further demonstrating the incredible variety of Android devices."

 
AAPL
$102.29
Apple Inc.
+1.40
MSFT
$44.80
Microsoft Corpora
-0.21
GOOG
$573.85
Google Inc.
-4.01

MacTech Search:
Community Search:

Software Updates via MacUpdate

Cocktail 7.6 - General maintenance and o...
Cocktail is a general purpose utility for OS X that lets you clean, repair and optimize your Mac. It is a powerful digital toolset that helps hundreds of thousands of Mac users around the world get... Read more
LaunchBar 6.1 - Powerful file/URL/email...
LaunchBar is an award-winning productivity utility that offers an amazingly intuitive and efficient way to search and access any kind of information stored on your computer or on the Web. It provides... Read more
Maya 2015 - Professional 3D modeling and...
Maya is an award-winning software and powerful, integrated 3D modeling, animation, visual effects, and rendering solution. Because Maya is based on an open architecture, all your work can be scripted... Read more
BBEdit 10.5.12 - Powerful text and HTML...
BBEdit is the leading professional HTML and text editor for the Mac. Specifically crafted in response to the needs of Web authors and software developers, this award-winning product provides a... Read more
Microsoft Office 2011 14.4.4 - Popular p...
Microsoft Office 2011 helps you create professional documents and presentations. And since Office for Mac 2011 is compatible with Office for Windows, you can work on documents with virtually anyone... Read more
TextWrangler 4.5.10 - Free general purpo...
TextWrangler is the powerful general purpose text editor, and Unix and server administrator's tool. Oh, and also, like the best things in life, it's free. TextWrangler is the "little brother" to... Read more
BitTorrent Sync 1.4.72 - Sync files secu...
BitTorrent Sync allows you to sync unlimited files between your own devices, or share a folder with friends and family to automatically sync anything. File transfers are encrypted. Your information... Read more
Cyberduck 4.5.2 - FTP and SFTP browser....
Cyberduck is a robust FTP/FTP-TLS/SFTP browser for the Mac whose lack of visual clutter and cleverly intuitive features make it easy to use. Support for external editors and system technologies such... Read more
Tinderbox 6.0.3 - Store and organize you...
Tinderbox is a personal content management assistant. It stores your notes, ideas, and plans. It can help you organize and understand them. And Tinderbox helps you share ideas through Web journals... Read more
Adobe Photoshop CC 2014 15.1.0 - Profess...
Photoshop CC 2014 is available as part of Adobe Creative Cloud for as little as $19.99/month (or $9.99/month if you're a previous Photoshop customer). Photoshop CS6 is still available for purchase (... Read more

Latest Forum Discussions

See All

Spooklands Review
Spooklands Review By Jennifer Allen on August 27th, 2014 Our Rating: :: ONE-TOUCH SHOOTERUniversal App - Designed for iPhone and iPad One-touch simultaneously controls your direction and your weapon in this unique arena shooter.   | Read more »
Heroes of Order & Chaos Add Twitch I...
Heroes of Order & Chaos Add Twitch Integration, New Heroes, and More Posted by Ellis Spice on August 27th, 2014 [ permalink ] | Read more »
Appointment With F.E.A.R Review
Appointment With F.E.A.R Review By Jennifer Allen on August 27th, 2014 Our Rating: :: CAMP DELIGHTUniversal App - Designed for iPhone and iPad Ever wanted to be a superhero? Appointment With F.E.A.R is a fine way to live that dream... | Read more »
Ultra Drift Review
Ultra Drift Review By Rob Thomas on August 27th, 2014 Our Rating: :: ULTRA DULLUniversal App - Designed for iPhone and iPad Ultra Drift is fine in concept, but the execution runs head-first into the wall. And so will you. Over and... | Read more »
Star Walk 2 is Like Stargazing with Neil...
Star Walk 2 is Like Stargazing with Neil DeGrasse Tyson in Your Pocket Posted by Jessica Fisher on August 27th, 2014 [ permalink ] | Read more »
Watch the World Go By Really Fast with I...
Watch the World Go By Really Fast with Instagram’s New Hyperlapse Posted by Jessica Fisher on August 27th, 2014 [ permalink ] Universal App - Designed for iPhone and iPad | Read more »
The Walking Dead Pinball (Games)
The Walking Dead Pinball 1.0 Device: iOS Universal Category: Games Price: $1.99, Version: 1.0 (iTunes) Description: Zen Studios, Telltale Games, and Skybound Entertainment partner to create all-new table based on the 'Game of the... | Read more »
Ninja Smasher! (Games)
Ninja Smasher! 1.00 Device: iOS Universal Category: Games Price: $1.99, Version: 1.00 (iTunes) Description: Series total 300,000DL and Previous game "Ninja Striker!" got 1st in Japan!Q-Cumber Factory’s "Ninja" series’s recent game... | Read more »
WhatWatt Review
WhatWatt Review By Jennifer Allen on August 27th, 2014 Our Rating: :: UNTAPPED POTENTIALiPhone App - Designed for the iPhone, compatible with the iPad Want to know how much your devices are costing you to run? WhatWatt goes some... | Read more »
Appointment With F.E.A.R. (Games)
Appointment With F.E.A.R. 1.02 Device: iOS Universal Category: Games Price: $2.99, Version: 1.02 (iTunes) Description: Travel back to the 1980s as a superpowered defender of justice in this all-new edition of Steve Jackson's... | Read more »

Price Scanner via MacPrices.net

The iPad’s Real Competitive Challenger (Not S...
It’s been my contention for some time that the iPad is suffering from something of an identity crisis, and I suspect that may be a factor in slackening sales this year. Apple can’t seem to decide... Read more
13-inch 2.6GHz/256GB Retina MacBook Pro on sa...
B&H Photo has the 13″ 2.6GHz/256GB Retina MacBook Pro on sale for $1379 including free shipping plus NY sales tax only. Their price is $120 off MSRP. Read more
Life Inventory iOS Apps – Learn to Know Thyse...
James Hollender’s Life Inventory apps s are now on sale with 20% off thru Labor Day, 09/01/2014. This is a great opportunity to get started on that Moral Inventory you’ve been putting off doing for... Read more
Pocket Watch, LLC. Reveals Cloud Server For P...
Beaumont, Texas based Pocket Watch, LLC. has announced the availability of its new ActivePrint Cloud Server Powered by Raspberry Pi. With this small standalone box almost any USB printer or available... Read more
902it Simplifies Area Code Changes For Nova S...
The east coast Canadian provinces of Nova Scotia and Prince Edward Island are phasing in 10 digit telephone dialing, to be fully in place by November, in order to accommodate a second area code to... Read more
Boomerang iPad Stand Mounts Your iPad Anywher...
Boomerang, a Mountable Stand with Multiple Viewing Angles, is now available for iPad Air. Boomerang combines several functions that aim to expand your iPad’s potential in one, elegant product. The... Read more
Retina MacBook Pros available starting at $10...
The Apple Store has Apple Certified Refurbished 13″ and 15″ MacBook Pros available starting at $929. Apple’s one-year warranty is standard, and shipping is free: - 13″ 2.5GHz MacBook Pros (4GB RAM/... Read more
Apple 27-inch Thunderbolt Display (refurbishe...
The Apple Store has Apple Certified Refurbished 27″ Thunderbolt Displays available for $799 including free shipping. That’s $200 off the cost of new models. Read more
Apple offers free $25 iTunes gift card with p...
The Apple Store is offering a free $25 iTunes Gift Card with the purchase of a $99 Apple TV for a limited time. Shipping is free. Read more
Apple’s 2014 Back to School promotion: $100 g...
 Apple’s 2014 Back to School promotion includes a free $100 App Store Gift Card with the purchase of any new Mac (Mac mini excluded), or a $50 Gift Card with the purchase of an iPad or iPhone,... Read more

Jobs Board

*Apple* Retail - Multiple Positions (US) - A...
Sales Specialist - Retail Customer Service and Sales Transform Apple Store visitors into loyal Apple customers. When customers enter the store, you're also the Read more
Senior Event Manager, *Apple* Retail Market...
…This senior level position is responsible for leading and imagining the Apple Retail Team's global event strategy. Delivering an overarching brand story; in-store, Read more
*Apple* Solutions Consultant (ASC) - Apple (...
**Job Summary** The ASC is an Apple employee who serves as an Apple brand ambassador and influencer in a Reseller's store. The ASC's role is to grow Apple Read more
Project Manager / Business Analyst, WW *Appl...
…a senior project manager / business analyst to work within our Worldwide Apple Fulfillment Operations and the Business Process Re-engineering team. This role will work Read more
Position Opening at *Apple* - Apple (United...
…customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of Read more
All contents are Copyright 1984-2011 by Xplain Corporation. All rights reserved. Theme designed by Icreon.